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All 65 Lexington hotels

Hilton Garden Inn Lexington

3.0 of 5 Hotel   |   1973 Plaudit Place, Lexington, KY 40509
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Hilton Garden Inn Lexington
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68%
Ranked #26 of 65 hotels in Lexington
A recent review
3 of 5 stars reviewed 2 days ago
DaveG4108 Chattanooga, Tennessee
  • Overview
  • Reviews (180)
  • Photos (11)
  • Amenities
  • Room tips (19)
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180 people have reviewed this hotel

Traveler rating
    79
    42
    32
    20
    7
See reviews for
47
38
18
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Chattanooga, Tennessee
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I am a regular business traveler and a frequent guest at Hilton properties around the country, partly because of their rewards program of which I am a "Diamond" member. On business travels, I usually prefer Hilton Gardens as a slight step-up from Hamptons and a little more economical, and often more conveniently located, than full-blown Hilton Hotels. However, this Hilton... More

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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

I'm an employee for Marriot but couldn't get my discount so I booked a room for 3 nights at this hotel for a good price! The staff is very helpfull, polite, and are always willing to help out. Our room was very well maintained before we checked in and very nicely furnished with great usable space. The only thing I... More

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Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Dear Gabe, Thanks for leaving the kind review of our hotel on TripAdvisor as it greatly helps. I do believe we offer great service here at the hotel and it shows. Contact me personally next time should you need to book and I'll take care of you. Once again thanks for the positive review Gabe! Sincerely, Todd Price Front Office... More

Glen Ellyn, United States
1 review
1 of 5 stars Reviewed 1 week ago NEW

Would not stay at this hotel again. The room appeared to be dirty especially the bath room. Had to take clorox wipes and clean the bathroom myself before using. Broken sink handles left the countertop wet and soaked toiletry bags and box of kleenex. Last night of stay, one of our beds was not made, garbage was not taken out... More

Review collected in partnership with Hilton Garden Inn

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Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for bringing this to our attention. It is our main goal to ensure guest satisfaction and I feel we failed you and I am extremely disappointed that we couldn't WOW you while you were here and I apologize for that. If you decide to stay with us again, contact me personally and I will take good care of... More

Gurnee, United States
1 review
5 of 5 stars Reviewed 1 week ago

Staff very friendly, rooms very clean, microwave, refrigerator, coffee maker in room. Easy access from expressway, lots to do in the area. Lots of restaurants to choose from. Highly recommend for the price. Great value

Review collected in partnership with Hilton Garden Inn

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Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Lexington on TripAdvisor. I'm glad to see we did our job in taking care of our great guests. We definitely are fortunate that we have a lot of activities around the hotel. Thank you for the positive review. If you ever need anything else, don't hesitate to contact... More

Villa Park, United States
1 review
5 of 5 stars Reviewed 1 week ago

This was our first stay at Hilton and we were very satisfied. The breakfast was outstanding. The accommodations were clean. The only negative thing I can say is that we were not replenished with soaps and shampoos so it was a good thing we had brought some. The bed was a bit soft for our comfort but not bad. The... More

Review collected in partnership with Hilton Garden Inn

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Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for taking the time to review the hotel on Tripadvisor. I'm glad you enjoyed your stay for the most part. In August, we will be under going a full renovation to the hotel that will update and modernize everything in the hotel. After completion hopefully we'll have another chance to see you again. Sincerely, Todd Price Front Office... More

Columbus, United States
1 review
2 of 5 stars Reviewed 1 week ago

Very friendly staff, and quick check in. Lobby is beautiful, however as you walk to the elevators and see the old dated carpet, get to your room same thing. Old furniture and over all needs updating. I was supposed to stay 3 nights, I stayed one. I did not feel comforable, it was just older. (Diamond Member)

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for taking the time to review our hotel and for selecting our hotel. Our property and brand goal is to exceed our guests’ expectations. However, I am disappointed that in some areas, we were unable to meet your expectations. In your review, you bring up some great points that we are currently looking into. In regards to updating---we're... More

New Brunswick, New Jersey
Contributor
13 reviews 13 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I traveled to Lexington, Kentucky in June 2014 for a friend's wedding. I was traveling solo, and decided on this hotel in the Hamburg section of the city mainly because of proximity and price. For $109 per night, it was slightly cheaper than the Courtyard Marriott (the other one I was considering) and the Residence Inn Hotel and Suites across... More

Was this review helpful? Yes
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor. Thank you for selecting our hotel. Our property and brand goal is to exceed our guests’ expectations—I was delighted to read from your review that you found our staff to be friendly and that they made your stay pleasant; however, I am disappointed that in some areas, we... More

FAIRVIEW, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The experience was very satisfactory on all accounts. the staff is great , the service is super and the price is okay. the facilities are perfect for our purpose and every one in our party-about 27- has a great time.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for the kind review as it goes a long way. It also helps up to improve upon our product and services by getting this feedback. I'm glad that you enjoyed your stay as that is our main priority here in Lexington. Once again thank you and I look forward to serving you again More

Washington DC, District of Columbia
Top Contributor
75 reviews 75 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed June 17, 2014

I stayed at the Hilton Garden Inn to visit nearby Bourbon distilleries. The staff was responsive when I called to modify my reservation and when I arrived late at night due to flight delays. The room itself was not very clean and when I brought it to the attention the desk manager apologized, adjusted the bill and promised to walk... More

Was this review helpful? Yes
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

I'm glad we were able to resolve the situation. Our guests are the main priority and I'm sorry we failed you in your eyes. I do hope to make it up to you next time you are back in Lexington and I will do everything in my power to make sure you have a great stay. Sincerely, Todd Price Front... More

Hilliard
2 reviews
5 of 5 stars Reviewed June 11, 2014

This was a group event. The hotel staff was very accommodating, including a place to wash motorcycles. The breakfast was well prepared and presented and the facility was attractive and comfortable. I would return there for business or pleasure.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for the kind review and I'm glad to hear you enjoyed your stay. The Hog Rally was a really fun event and we were glad to have you all here. Let us know next time you're in town and we will take good care of you. Sincerely, Todd Price Front Office Manager More

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Additional Information about Hilton Garden Inn Lexington

Address: 1973 Plaudit Place, Lexington, KY 40509
Phone Number:
Location: United States > Kentucky > Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lexington 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Lexington Hotel Lexington
Lexington Hilton Garden Inn
Hilton Lexington

11 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#24 Business Hotel in Lexington
Hotel Class
Number of rooms
100

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