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Hilton Garden Inn Lexington

3.0 of 5 1973 Plaudit Place, Lexington, KY 40509
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Hilton Garden Inn Lexington
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Hilton Garden Inn Lexington
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202 reviews from our community

Traveler rating
    81
    47
    41
    23
    10
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55
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Indianapolis, United States
1 review
3 of 5 stars Reviewed yesterday NEW

I should have stayed somewhere else this time. Under construction and a complete disaster. I felt like I was living in a house that wasn't finished yet and wish I'd explored options. The location is fine and I've had better experiences here before. They need better pillows and softer mattresses, but not a bad place. Check to make sure construction... More 

Review collected in partnership with Hilton Garden Inn

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Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I was critical of this hotel after staying here in July 2014. Todd reached out to me and let me know that he would take care of me if I was ever in the area again. As it turned out we were traveling south again through Kentucky in November and needed a place to stay for the night. We did... More 

Was this review helpful? Yes
Alison M, Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for giving us another chance to prove our commitment to providing all of our guest with a positive stay. We look forward to having you stay with us in the futire when we are completely renovated. Thanks again! More 

Pekin, Illinois
Top Contributor
215 reviews 215 reviews
37 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is close to the expressway, good restaurants (Malone's is a nearby favorite) and shopping. The hotel was undergoing renovation when we stayed Thanksgiving week-end 2014. The lobby was a construction site. Our room was one of the recently remodeled rooms on the third floor; the bedroom was very nice and clean with Hilton's signature crisp white bed linens... More 

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Alison M, Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for choosing to stay with us. I am sorry that you had some renovation issues with your stay. I have discussed these with the houskeeping deparment and made sure they are addressed. I hope you can stay with again after the entire hotel has been renovated. We would love the opportunity to restore your faith in the Hilton... More 

Hilton Head, South Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 of 5 stars Reviewed November 12, 2014

The sign warned of forgive our mess, which was correct. Our floor was supposedly already remodeled.it wasn't. Somewhat less than clean, very worn. Front desk reception was a bit aloof by receptionist, although later interaction was pleasant. Quiet sleep though.

Was this review helpful? Yes
Todd P, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for sharing your recent experience in Lexington. I apologize for the state of the renovation. It is now halfway done and will be glad once we are finished so we can show off the new product to valued guests such as yourself. I hope to have another opportunity to serve you again and let me know If I... More 

Decatur, Indiana
Top Contributor
101 reviews 101 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 11, 2014

The hotel is in a nice location. Convenient on and off highway 75 if you are traveling North and South. In the immediate area are numerous restaurants, running from fast food, to sit down chains, to nice business / romantic settings. Further, plentiful shopping options are in this part of town. Ample free parking in a secure area outside the... More 

Was this review helpful? Yes
Todd P, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for the positive review on TripAdvisor and for sharing your recent experience in Lexington. Our main goal is to ensure guest satisfaction even while under a full renovation. I am always at your service shall you need me. Sincerely, Todd Price Front Office Manager More 

Bluegrass field KY, United States
1 review
2 of 5 stars Reviewed November 3, 2014

This hotel was having massive construction work going on during my stay. My given room was directly below the construction on the second floor. After two nights of low rest, I inquired and the clerk told me it was a family and they were the source of the noise but that they have moved out. Not good! Family noise and... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Todd P, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for sharing your recent experience in Lexington and thank you for being a valued guest of ours. I have to agree with your review while all booking websites state we are under construction, feel free to contact the hotel personally and we will do everything in our power to take great care of you. You're also more than... More 

Prairie Village, United States
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 28, 2014

This hotel is in awful shape. Carpets and hallways are worn. Furniture in room is falling apart. Room was dirty. Noise is awful, can hear all your neighbors and those above you. Parking is abysmal. Fitness Center had broken and non operating equipment. Paper cups instead of glass in the room. Felt like a Motel 6, no Motel 6 is... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Todd P, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for sharing your recent experience in Lexington. The good news is we are currently under renovation that will address all items mentioned. Paper cups in rooms is now Hilton standards. We will even be getting a new parking lot that should make parking better. I hope you'll give us another try once the hotel facelift is complete. If... More 

Columbia, South Carolina
Top Contributor
101 reviews 101 reviews
31 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 8, 2014

This is a very nice hotel for the price range. It is very clean and well appointed. All of the rooms are suites. The weakest link: breakfast was fine but nothing to compliment. The strongest link: the front desk staff was warm, welcoming, helpful and just very pleasant. Great placement for wonderful shopping and dining.

Was this review helpful? Yes 1
Todd P, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for the positive review on Tripadvisor. It is always a genuine pleasure taking care of guests here in Lexington. I'm glad we were able to do just that. If there is anything I can do for you in the future, feel free to contact me and I'll take good care of you. You can count on us, guaranteed!... More 

Clarkesville GA, United States
1 review
4 of 5 stars Reviewed October 4, 2014

Rooms are nice. They were making improvements at the time so the pool was closed but they were very nice about it. Breakfast was good and a choice of having an omelet for an extra charge of $9.95 - which I though was too much. All staff were extremely nice and friendly.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Todd P, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for the positive review on TripAdvisor as it goes a long way especially while under renovation. My staff and I take great pride in customer satisfaction as it is our main goal. I hope we have another opportunity to serve you again if you are ever back in Lexington. Sincerely, Todd Price Front Office Manager More 

washington, dc
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 2, 2014 via mobile

i stay on 9/25 & 9/28, this hotel is not at Hilton standard....staff is great, but, I was told it was the first Garden Inn stle....well, it certainly possibly is....the rooms are very small to have two queen size beds....the rate was ok, but in all honesty it's not any better than a Day's Inn or Ramada, which some of... More 

Was this review helpful? Yes 1
Todd P, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for letting us know about your previous stay and once the renovation is complete we will be one of the best Hilton named products you have ever seen. This is a multi-billion dollar renovation so my hope is that we will back at the head of the class. If there is anything I can do for you in... More 

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Additional Information about Hilton Garden Inn Lexington

Address: 1973 Plaudit Place, Lexington, KY 40509
Phone Number:
Location: United States > Kentucky > Lexington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Lexington 3*
Number of rooms: 100
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Also Known As:
Hilton Garden Inn Lexington Hotel Lexington
Lexington Hilton Garden Inn
Hilton Lexington

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