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All 65 Lexington hotels

Hilton Garden Inn Lexington

3.0 of 5 Hotel   |   1973 Plaudit Place, Lexington, KY 40509
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Hilton Garden Inn Lexington

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68%
Ranked #27 of 65 hotels in Lexington
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
Cdubble Carrollton, Kentucky
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152 people have reviewed this hotel

Traveler rating
    65
    37
    27
    18
    5
See reviews for
42
32
14
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Carrollton, Kentucky
2 reviews
3 of 5 stars Reviewed 1 week ago

Just an okay place to stay. The location is great, no highway noise, desk staff is very welcoming and friendly. They told us the hotel was scheduled for a major renovation, and it looked long overdue - many areas were shabby and dirty. Beds were supposed to be adjustable but in reality working the mechanism made no change. The guest... More

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Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

On behalf of the management and staff of our hotel I’d like to thank you for your recent stay with us. I am very sorry to hear that you encountered problems with your room and in order for us to continuously improve upon our products and services, we do take your comments very seriously. With that said, please be assured... More

1 review
5 of 5 stars Reviewed 1 week ago

Typical quality of a hilton hotel. Unfortunately breakfast is not included, but is an extra cost. Other than the cost of breakfast my overall experience was excellent. It is situated in an area with a lot of dining options and it is easily accessed from the interstate.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

On behalf of the management and staff of our hotel I’d like to thank you for your recent stay with us. I am very sorry to hear that you were disappointed with our breakfast. In the future if you are ever back this way, I will be glad to arrange a permanent breakfast rate for you and in order for... More

Claxton, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I always utilize the Hilton brand for business as well as leisure stays. I will continue utilizing the Hilton brand. This Hilton Garden was clean, the staff was friendly and the rooms were clean. The rooms did not contain a consistent assortment of coffee and the breakfast was not complementary, other than that the hotel was satisfactory.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

On behalf of the management and staff of our hotel I’d like to thank you for your recent stay with us. I am very sorry to hear that you were disappointed with your last stay especially when you voiced your concerns regarding our breakfast. In the future if you are in town for business I will be glad to arrange... More

Franklin, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Really enjoy staying here when in town. The personnel will remember who you are and take care of any needs you may have. Many good restaurants in the area as well to offer convenience when the day comes to an end.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Thank you for your kind comments regarding your recent stay with us. My team works very hard to provide our guests a wonderful experience. I will let them know, as they deserve the pat on the back. At the Hilton Garden Inn we want to ensure that every guest's stay is enjoyable. Your feedback is truly appreciated for it is... More

Columbus, Ohio
Top Contributor
56 reviews 56 reviews
33 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This Garden Inn was a disappointment. It is not up to Garden Inn standards. The front desk staff on arrival were more than helpful, after that it went down hill fast. Start with the pool. The water was ok but the surrounding deck needed scrubbed. It also appeared that a private physical therapist was running a hotel approved treatment center... More

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Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel and for selecting our hotel. Our property and brand goal is to exceed our guests’ expectations. However, I am disappointed that in some areas, we were unable to meet your expectations. In your review, you bring up some great points that we are currently looking into. In... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The staff and service received was satisfactory, however the facilities was very poor and requires renovation/upgrade. It was definitely not the Hilton chain standard I have experienced as a gold status HHonours member.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Dear Mackenzie, Thank you for taking the time to review our hotel and for selecting our hotel. Our property and brand goal is to exceed our guests’ expectations. However, I am disappointed that in some areas, we were unable to meet your expectations. In your review, you bring up some great points that we are currently looking into. In regards... More

Bsg
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

One night stay. Very nice stall comfortable room and a good breakfast at a fair price, it was a quite room on second floor. O would have given it a 5 but i was not there but to sleep and leave, i plan to stay there again in a few weeks. Carpet was well worn but as busy as they... More

Was this review helpful? Yes
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

I would like to thank you for taking the time to fill out a survey about your recent experience at the Hilton Garden Inn. We value your opinion and appreciate your feedback. At the Hilton Garden Inn we want to ensure that every guest's stay is enjoyable. Your feedback is truly appreciated for it is one of the most important... More

Jackson
1 review
5 of 5 stars Reviewed 5 weeks ago

Very quiet and clean. Bed was very comfortable. Internet was easy to access. There are several places to eat within easy walking distance. When traveling on business the essentials that I need to make the stay enjoyable

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

I would like to thank you for taking the time to fill out a survey about your recent experience at the Hilton Garden Inn. We value your opinion and appreciate your feedback. At the Hilton Garden Inn we want to ensure that every guest's stay is enjoyable. Your feedback is truly appreciated for it is one of the most important... More

Liberty Township, United States
1 review
4 of 5 stars Reviewed March 10, 2014

Hotel was welcoming on our arrival. Clean and accommodating! Breakfast was good, but not included in stay. Pool was great, but small. We would definitely stay again! Plenty of restaurants and shopping close by.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

Dear Deborah, I would like to thank you for taking the time to fill out a survey about your recent experience at the Hilton Garden Inn. We value your opinion and appreciate your feedback. At the Hilton Garden Inn we want to ensure that every guest's stay is enjoyable. Your feedback is truly appreciated for it is one of the... More

St Petersburg, United States
2 reviews
2 of 5 stars Reviewed March 1, 2014

The room was dirty. Hair on the sheets, towels, bathroom floor and what appeared to be mold on the side of the dresser. Red lipstick marks on the comforter in addition to other stains. The noisy HVAC would turn on and off every 3 minutes even in the off mode. I'm not usually picky about hotel rooms, but I would... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review

On behalf of the management and staff of our hotel I’d like to thank you for your recent stay with us. I am very sorry to hear that you encountered problems with your room and in order for us to continuously improve upon our products and services, we do take your comments very seriously. With that said, please be assured... More

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Additional Information about Hilton Garden Inn Lexington

Also Known As:
Hilton Garden Inn Lexington Hotel Lexington
Hilton Garden Inn Lexington Hotel
Lexington Hilton Garden Inn
Hilton Lexington
Lexington Hilton
Address: 1973 Plaudit Place, Lexington, KY 40509
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lexington 3*
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