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Four Points by Sheraton Lexington

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1938 Stanton Way, Lexington, KY 40511
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Four Points by Sheraton Lexington
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Four Points by Sheraton Lexington
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320 Reviews from our TripAdvisor Community

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Traveler rating
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    76
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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    (320)
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    (96)
  • Jun-Aug only
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    (58)
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Rio Grande, Ohio
Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stopped late at night and there were plenty of rooms. That should have been my first clue. Rooms are very dated. Front desk kept reducing the price when we asked for breakfast voucher. Only one person working breakfast area and service was SLOW. Met another guest that wouldn't stay in her room it was so bad. But must say that... More 

Was this review helpful? Yes 1
Alliance, Ohio
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The problems started at check in. My husband was greeted, but I wasnt. Not a huge deal except that I was speaking to the clerk while my hubby stood a few feet away talking to our kids. We got no recognition as Gold SPG members ever. We had reserved 2 rooms and I stressed to the reservation clerk that they... More 

Was this review helpful? Yes 1
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I used to be a regular, but I just can't anymore. There are better places in Lexington to stay. I understand they are remodeling, and maybe I'll try again when they are completely finished, but no for now. The halls stink, the rooms stink, no free breakfast, etc. However the staff has ALWAYS been wonderful.

Was this review helpful? Yes 1
Troy, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From beginning to end I have a great stay! As I arrived at the front desk, I was excitedly greeted by Mandy the Front Desk Manager and another employee. Upon looking up my reservation, I was wished a happy birthday by Mandy. After checking in, I went to my room and was greeted with a beautiful handwritten birthday card and... More 

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Orlando, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This place is a total dump. Front desk staff were rude and incompetent, rooms and halls smell terrible and elevators are slow and filthy. This is one of the worst, if not THE worst hotel I have ever stayed in. It should not be a Starwood hotel as it is such a horrible property. Only one way to fix it-tear... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel is disgusting. The pictures shown are not the actual hotel. This is clearly an old nasty hotel that someone is "fixing" aka...putting a bandaid on. Hallways don't have air conditioning, emergency exit stairwell doesn't have a working door knobs so the door doesn't function correctly. This hotel is gross. Often times I overlook bad reviews bc I think... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here to break up our trip back from Knoxville to Pittsburgh. Not many people here on a Sunday night as this is primarily a business hotel and interstate traveler hotel. Check in was easy at around 7:00 pm as we were the only ones at the desk. No upgrade to a suite for our SPG Gold status as... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 16, 2015 via mobile

We used the Price line "don't bid" hotel feature and got a super discount on this hotel. After reading the reviews, we were a little worried, but very pleasantly surprised when we arrived. The hotel is a little dated, but our room was clean and the beds were super comfortable and it looked nice inside. The shower even has shampoo,... More 

Was this review helpful? Yes 2
CandiG2, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you so much! We are glad you stayed here with us and hope you are able to come back in the near future!! Candi Gaines More 

Delray Beach, Florida, United States
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 15, 2015

Candy, Crystal and the staff bent over backwards to make sure everything was perfect for me during the past two weeks of my stay. We had a little problem with hot water but they eventually got it up to my room. They are extremely accommodating, renovations are going on and this will end up as one of the best hotels... More 

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CandiG2, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you so much Frank!!! We greatly enjoyed you being here with us and can't wait to see you again in the future. Candi Gaines More 

Pikeville, Kentucky, United States
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 3, 2015

They are renovating and up grading the hotel. The night staff went out of their way to help us. All the bad reviews this place has received is not deserved. Give them a benefit of a doubt and consider that they are remodeling while still providing service

Was this review helpful? Yes 2
CandiG2, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you so much for your kind words... we indeed are making every effort to make sure each guest enjoys there stay while here with us. While it is challenging at times to remain open while renovating we have made every effort to make this as smooth as possible for our guests! We thank you so much for staying with... More 

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