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All 65 Lexington hotels

Four Points by Sheraton Lexington

3.0 of 5 Hotel   |   1938 Stanton Way, Lexington, KY 40511
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32%
Ranked #53 of 65 hotels in Lexington
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  • Reviews (274)
  • Photos (21)
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274 people have reviewed this hotel

Traveler rating
    30
    52
    69
    61
    62
See reviews for
75
70
19
67
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Myrtle Beach, South Carolina
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is in need of renovations. The hallways inside the hotel are very dirty, there is wallpaper peeling off the walls as well. The pool looks like it had not been used (hopefully) or cleaned for a long time. The staff at the front desk was very inattentive and not very professional. The exterior doors that were supposed to... More

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Belfry, Kentucky
1 review
1 of 5 stars Reviewed 3 weeks ago

My experience was terrible. I had to change rooms 3 time before I felt comfortable sleeping in the room. The first room had food crumbs all over the floor and the beds had already been sat on. Room 2 had hairs on the sheets (disgusting). I am a non smoker and both rooms had been smoked in. The 3rd room... More

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Milwaukee, Wisconsin
1 review
1 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for one night with my mother. The evening after checkout I realized that I left my Mia face cleaner ($150 value) on the back corner of the tub. I called the hotel and was told that "they would look for it and get back to me." I heard nothing for 2 days. I called and... More

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ohio
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here because we had horses at the KY horse park and it is a 7 minute drive to feed at 6 am. I was told this was a nice place years ago. It is now a dump. We did have a quiet room on the second floor, corner. That is the only plus, and it has parking for horse... More

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Matthew V, Front Office Manager at Four Points by Sheraton Lexington, responded to this review

Dear Valued Guest - Thank your for staying at our hotel and one of our features is the close proximity to the Kentucky Horsepark! I apologize for the issues you've experienced with your stay as we are in fact doing a complete remodel of the hotel's interior to include our guest room, lobby area, restaurant and over 7,000 square feet... More

Rego Park, New York
Top Contributor
116 reviews 116 reviews
17 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is one of those weary, worn-out, tired hotels that have spartan furniture in large empty rooms. Signs everywhere posted that renovations were underway, although there was no visible evidence of this anywhere. Everywhere you looked, things were wrong: wallpaper peeling, doors to the bathroom that didn't close, stains on the ceiling of the third floor, wi-fi that didn't work... More

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Matthew V, Front Office Manager at Four Points by Sheraton Lexington, responded to this review

Dear Valued Guest - TLC is exactly what our hotel is getting!! We are undergoing a HUGE renovation and the end product will be outstanding!! The guest rooms are being completely redone with wallpaper, new carpet, new furnishings and a flat screen tv! Come back and see us! Reach out to me prior to your arrival and I'll get you... More

Anchorage
Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After reading other reviews about this hotel, I have to admit I was thinking about sleeping in my rental car! All of the other hotels in the area were booked for the weekend, so I knew I was going to be stuck. I should have researched it ahead of time, but then again, I have never been let down by... More

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Matthew V, Front Office Manager at Four Points by Sheraton Lexington, responded to this review

Dear Valued Guest - Thank you for staying with us and we do appreciate your business! Our hotel is undergoing a renovation that will fix those issues you mentioned so that you CAN recommend us to your family and friends!! Please come visit us again!! More

Pottstown, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 4, 2014

I love Lexington and stay down there all the time. I stayed here during one of the sales at Keeneland and it was a horrible mistake. The women at the front desk were very kind and seemed to recognize that perhaps the other staff was needing to be changed because the "maids" consisted of very large, very loud, very scary... More

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Matthew V, Front Office Manager at Four Points by Sheraton Lexington, responded to this review

Dear Valued Guest - Come back and visit us again, I see your stay was back in November 2013 and while I'm not sure what was happening at the hotel then, you'd never experience what your review says now. Our hotel strives to provide our guests with a comfortable, safe and enjoyable stay!! Should you travel my way again, please... More

1 review
1 of 5 stars Reviewed July 1, 2014

My husband and I made a last-minute trip to Lexington to see my terminally ill father who had taken a turn for the worse. It being a last-minute trip on a weekend, it was slim pickings, so we booked three nights here. We booked on our debit card, but upon arrival, we swapped out cards to a credit card to... More

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Matthew V, Front Office Manager at Four Points by Sheraton Lexington, responded to this review

Dear Valued Guest - Thank you for staying with us and I apologize for your billing issues, this is not the common experience of our guests. Hopefully our staff has worked with you to resolve this but if not, please contact the hotel directly and ask for me. We'll work to get this resolved for you! Please, if in the... More

Top Contributor
105 reviews 105 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 22, 2014

Desperately in need of the remodel they are doing. Hallway smells like chemical. Sheraton Hotels should never have allowed this site to get so bad. With the Sheraton reputation I am surprised they didn't shut the site down and just fix it! But the staff is really nice and our room was clean. Great location. I wouldn't stay here until... More

Was this review helpful? Yes 1
Matthew V, Front Office Manager at Four Points by Sheraton Lexington, responded to this review

Dear Valued Guest - Thank you for staying with us during your time in Lexington, KY! We do appreciate your business and it is good to hear that you found our property CLEAN and our staff FRIENDLY! The renovation is in full swing and I'd like to invite you back when it's complete, you'll be shocked at the difference!! Contact... More

Green Cove Springs, Florida, United States
Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 19, 2014

The room needs to be updated, some furniture mismatched. Grout along top of baseboard in bathroom looked like mold. There was no exhaust fan in bathroom, ceiling paint was peeling. Carpets were stained and dirty, needed to be replaced. The printers in the computer room in lobby were non-functioning due to lack of cartridges. Hotel employees were very helpful, electronic... More

Was this review helpful? Yes 1
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Additional Information about Four Points by Sheraton Lexington

Address: 1938 Stanton Way, Lexington, KY 40511
Phone Number:
Location: United States > Kentucky > Lexington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Lexington 3*
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Also Known As:
4 Points By Sheraton Lexington
Four Points By Sheraton Lexington Hotel Lexington
Four Points Lexington
Sheraton Lexington
Lexington Four Points
Lexington Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located in the world-famous Bluegrass region of Kentucky, the Four Points by Sheraton Lexington is just minutes away from the city's business district, and the University of Kentucky. ... more   less 
Number of rooms
174

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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