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Four Points by Sheraton Lexington

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1938 Stanton Way, Lexington, KY 40511
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Four Points by Sheraton Lexington
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350 Reviews from our TripAdvisor Community

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Grand Bend, Canada
Level Contributor
101 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We were heading to Florida & it was 11:30 PM, so we were happy just to get to bed. We had stayed here a number of years ago, it has improved since then. The lobby has totally changed as has the bar & restaurant. The hotel doesn't include breakfast which would be a plus. The long narrow corridors with unattractive... More 

Helpful?
Thank 28Huronshores
CandiG2, Manager at Four Points by Sheraton Lexington, responded to this review

Thank you so much for your response. We are so very happy you stayed with us! We are still improving the property every day and hope that the next time you visit you will be just as pleased with our property as any other Four Points as we strive to offer consistency across our brand. Thank you for noting we... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I booked this hotel via Hotwire. Now I get that this isn't ideal to hotels, but this place signed up for it and I'm still a paying guest. I booked the room about 45 minutes before I arrived. They had no record of me in their system and no reservation in my name. The front desk person said it can... More 

Helpful?
Thank Ben K
CandiG2, Manager at Four Points by Sheraton Lexington, responded to this review

Ben, Thank you so much for your response regarding your stay. I am very sorry that you had so many challenges with our property. We strive to offer the highest level of service to all of our guests and sincerely regret we fell short of that in this instance. The challenges you faced are not the norm at our hotel... More 

Lexington, Kentucky
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I visit the 4 point Sheraton several times a month, my company has a contract with them and every time we fly into Lexington the shuttle comes and picks us all up. Last week we had a new guy named Sherman( I think he is a new manager there) It was late at night but he was so nice and... More 

Helpful?
Thank SLDPoint
CandiG2, Manager at Four Points by Sheraton Lexington, responded to this review

Thank you so much for your response. We are so very happy that you like Sherman, we too think he was a great addition to our team. We will see you the next time you visit and thank you and your colleges for staying with us! We definitely enjoy having all of you here!!! All my best, Candi Gaines More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 3, 2016 via mobile

We stopped on our way back home from a road trip. Although we were just expecting a break from the road our experience was exceptional. Check in was quick and easy. The only negative experience at all was the shuttering elevator ride. The lobby and common areas were immaculate. Our room #365 was spacious and newly renovated. The bed was... More 

Helpful?
Thank Dave F
CandiG2, Manager at Four Points by Sheraton Lexington, responded to this review

Thank you so much for your review!!! We are thrilled that you enjoyed your stay with us and hope to see you again should you pass through this area! Kindest Regards, Candi Gaines AGM More 

Dallas, Texas
1 review
3 of 5 stars Reviewed December 27, 2015

I arrived at 1:30 am and check-in was fairly quick. The room was excellent and well-kept. No complaints there. However, being in a rush to get back on the road, I did not perform my usual double check of the room upon leaving, and did not realize until I arrived in Dallas that I had left my $700 Dell laptop... More 

Helpful?
Thank jeremyxl
Boston
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed December 23, 2015 via mobile

Stayed three nights traveling with my wife. Room was okay but desk staff was sketchy: 1) they advertised managers special reception Wed. evening but nothing going on. Asked desk (with staff and cook hanging out there too) and they pulled a "I don't know, guess it isn't on tonight". They didn't care. 2). When leaving, the desk clerk said they... More 

Helpful?
2 Thank Don A
Foligno, Italy
Level Contributor
168 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 stars Reviewed November 16, 2015

I stayed at this hotel from November 7th through the 9th. I found all the staff at the hotel very friendly and helpful and this. I must thank you very much Miss Candi Gaines for scanning and forwarding to me some important documents, very nice of her to help me promptly, very much appreciated. My room #149 was very spacious... More 

Helpful?
Thank Gianluca B
New York City, New York
Level Contributor
145 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
2 of 5 stars Reviewed November 15, 2015

I stayed in the Four Points Lexington for one night to attend the Breeders' Cup. The rate approached $400 so I used Starwood points instead. I would not stay recommend staying here unless you really have to. WHY YOU WOULD LIKE THE FOUR POINTS LEXINGTON 1. Functional accommodations. The room is clean and comfortable enough. It's safe. 2. Walking distance... More 

Helpful?
Thank gocats89
Newburgh, Indiana
Level Contributor
69 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 11, 2015

I booked this hotel in June for the October Breeders Cup races. When we arrived they had no record of us. I showed the online confirmation number and the follow up reminder of our trip two days earlier, still no record. The Mgr did get us a room but after a long wait. For $230/nite, pretty average

Helpful?
Thank roger g
Kingston, Jamaica
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 9, 2015

Spent 2 nights here while visiting the surrounding area. Overall had a good experience, but spent little time in the room or on property. PROS:Had good, comfortable nights sleep; easy to find; fitness centre inoperation CONS: Took about 20-30 minutes running water in afternoon/evenings to get hot temperature. waste of water!

Helpful?
Thank simichelee
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