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Four Points by Sheraton Lexington

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1938 Stanton Way, Lexington, KY 40511
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Four Points by Sheraton Lexington
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Four Points by Sheraton Lexington
Four Points by Sheraton Lexington
Four Points by Sheraton Lexington
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313 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

We used the Price line "don't bid" hotel feature and got a super discount on this hotel. After reading the reviews, we were a little worried, but very pleasantly surprised when we arrived. The hotel is a little dated, but our room was clean and the beds were super comfortable and it looked nice inside. The shower even has shampoo,... More 

Was this review helpful? Yes 1
CandiG2, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you so much! We are glad you stayed here with us and hope you are able to come back in the near future!! Candi Gaines More 

Delray Beach, Florida, United States
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Candy, Crystal and the staff bent over backwards to make sure everything was perfect for me during the past two weeks of my stay. We had a little problem with hot water but they eventually got it up to my room. They are extremely accommodating, renovations are going on and this will end up as one of the best hotels... More 

Was this review helpful? Yes
CandiG2, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you so much Frank!!! We greatly enjoyed you being here with us and can't wait to see you again in the future. Candi Gaines More 

Pikeville, Kentucky, United States
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

They are renovating and up grading the hotel. The night staff went out of their way to help us. All the bad reviews this place has received is not deserved. Give them a benefit of a doubt and consider that they are remodeling while still providing service

Was this review helpful? Yes 2
CandiG2, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you so much for your kind words... we indeed are making every effort to make sure each guest enjoys there stay while here with us. While it is challenging at times to remain open while renovating we have made every effort to make this as smooth as possible for our guests! We thank you so much for staying with... More 

Lexington, United States
Level Contributor
9 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

Booked a two-night stay at this property and the bathroom of the room I was assigned was disgusting and looked as though the ceiling would collapse at any moment -- in several different areas. I cannot believe they would book guests into this room. Would not recommend this hotel to anyone.

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CandiG2, General Manager at Four Points by Sheraton Lexington, responded to this review

I am very sorry that you didn't enjoy your stay here with us. We strive to offer the highest level of service to all of our guests and sincerely regret we fell short of that in this instance. I would love the opportunity to better serve you if you are in this again please call me. Kindest Regards, Candi Gaines... More 

Petaluma, California
Level Contributor
6 reviews
1 of 5 stars Reviewed 4 weeks ago

I read reviews prior to booking & thought people had exaggerated the conditions at This Sheraton, but they were not. We have stayed at many Sheraton 4 points & this was by far the worst. We stayed with points, but if I had paid $130 for our room I would be very upset. The construction standard was horrible & unfinished.... More 

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Washington DC, District of Columbia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 24, 2015

At check in the front desk didn't tell me that I was entitle to free breakfast, I found out on my own a week later. Everyday the cleaning service would leave something out of my room, no face towel, no soap, no lotion, no mouthwash to which I constantly had to ask for. The bathtub faucet had a leak that... More 

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Frankfort, Kentucky
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 21, 2015

The Four Points-Lexington is "Born Again"! My wife & I just visited the grand reopening of this hotel. I have known this place since it was opened (as Hilton) back in the early 70's. What a transformation! The renovation rivals some of the nicest European hotels. From the moment you enter,this hotel welcones you with its open design that is... More 

Was this review helpful? Yes
CandiG2, General Manager at Four Points by Sheraton Lexington, responded to this review

Thank you so much!! We hope to see you again soon. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 16, 2015

Two female relations and one of their husbands came to Lexington to assist with my brother's estate sale. I specifically searched for two double beds before settling on the Sheraton for the reservation. I was extremely displeased to learn the next morning that upon arrival to the hotel, they were told the hotel was oversold and they would have to... More 

Was this review helpful? Yes 1
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 10, 2015

I got this hotel through Priceline and was told it was a $140/night hotel, it is not. This is at best should have motel status, not Sheraton status. We showed up to the hotel and were told there were no keys for our room and every time we left our room, someone would have to come open our door for... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 28, 2015

This is a joke. Front desk staff was totally inappropriately dressed. Hotel was under construction which was not disclosed. Had to finally go to a third room to find something acceptable. Heater would not turn off so I had to pull the plug out of the wall. Construction people are still working at 7 PM. I had to approach them... More 

Was this review helpful? Yes 1
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