the weekend i was there the ceiling was leaking in the hallway from some rain that had gone through the area. i told the front desk and it took hours for a bucket to actually show up. i also needed a crib which took awhile to get too. it was clean, convenient to the horse park, and a good price... more

I originally contacted this hotel in January 2009 to arrange for a block of rooms to be reserved for my wedding. The sales person I dealt with was pleasant enough, but she made a number of clerical mistakes in our contract. I arranged for a room to be set aside around this time - the sales person and I agreed... more

Starwood had a fall promotion for double points for stays at their chain, so I thought I'd beef up the account. Upon checkin, the desk clerk was speaking to a person who was seeking a job. After waiting for the conversation to end, I was given a room that, upon entering was entirely disheveled and the current occupants' possessions were... more

I booked this hotel through priceline and after reading the reviews i was terrified that this place would be about as clean as a crack house. I was however totally surprised. This is a nice clean hotel. Its not perfect but unless you are staying in a 4 srar luxury resort you are not going to get perfection. Pros: The... more

We left a box with the front desk to be sent UPS back to us. We had the UPS label on it. After several days, we called and it was never sent. They said label was torn off, but our name and number was still on the package and no one ever called us. After we called they said they... more

After reading all the reviews, I was truly dreading staying at this hotel, BUT: 1) yes, the carpets are dirty, but they are beige/pale brown and are bound to show up the dirt, especially as this is probably the closest hotel to the Kentucky Horse Park. I expect they'll get dirtier after next year's World Games. There was some laundry... more

Pricelined this hotel same day we were going to stay overnight, so the cost was only $70 and was supposedly a 3-star hotel. Unfortunately, the keys didn't work, the landscaping was overgrown with weeds, grass needed cutting and simple steps needed to be taken to make it look inhabitable. Shower handle was loose, electric sockets wouldn't hold the plugs, elevator... more

I stayed at this hotel on two different occasions the week of May 18, 2009. First off, I would like to state that I am very shocked that Starwood allows this hotel to remain a part of the group. For the most part, Starwood hotels, (Sheraton, Westin, Four Points, etc.) are very nice hotels with little to complain about. I... more

We chose to ignore some of the negative reviews we had read and booked this hotel for one night on our way down to Tennesee. We thought its a Sheraton, it has to be nice. It was awful!!! The key cards didn't work so everytime you wanted in your room the one person behind the counter had to let you... more