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Residence Inn Lexington Keeneland / Airport

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3110 Wall St., Lexington, KY 40513
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1 room 1 adult
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Residence Inn Lexington Keeneland \/ Airport
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233 Reviews from our TripAdvisor Community

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Hendersonville, North Carolina
Level Contributor
101 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were here for two nights and had a great stay. The employees were friendly, the room was clean and the bed comfortable. The breakfast had lots of choices and a few things changed each day. Had the free dinner of hamburgers and hot dogs one night. It came with many other things, salad, chips, etc. They did run out... More 

Helpful?
Thank Kaye333
Frederick, Maryland
Level Contributor
49 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We spend about 16 nights a year at this hotel. It is convenient to the highway and easy to find. The rooms are getting a little worn but the place is clean. The staff is on the ball and remedy any problems. We typically select a rooms with walk-in shower.

Helpful?
Thank Barangabill
Lexington, KY
1 review
4 of 5 stars Reviewed 6 days ago NEW

Due to a house flood, we've been staying at the Residence Inn for over a month. I can't say enough good things about the staff who go out of their way to be helpful and friendly. Our one bedroom suites makes having different schedules convenient. I've enjoyed the pool and hot tub, like convenient laundry facilities and think about using... More 

Helpful?
Thank pstingle
Bowling Green, Kentucky
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed December 27, 2015

Spent 2 nights in 2 bedroom suite. Hotel is well kept, fairly new and rooms comfortable. Problems began at check in when desk Clerk was trying to check in guests while eating ice cream cone. She was only able to use one hand as she held her ice cream cone. Needless to say, none of our keys worked. After taking... More 

Helpful?
1 Thank mark f
TMIHospitality, Manager at Residence Inn Lexington Keeneland / Airport, responded to this review

Dear Mark F, Thank you for your comments regarding your recent stay. I am glad to hear you enjoyed our comfortable rooms. However, I sincerely apologize for the level of service you received, and that your room didn't get cleaned during your stay. I assure you what you described is not typical for our hotel. Your comments have been shared... More 

Tennessee
Level Contributor
94 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed December 11, 2015

We stayed here the night of December 9, 2015. It is a conveniently located hotel. We found it to be very clean and comfortable with a good breakfast. So, if you are in the Lexington area and want to stay in a location convenient to shopping, downtown and New Circle Road, the beltway that goes around the Lexington perimeter, this... More 

Helpful?
2 Thank RustyTennessee
Canton, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 24, 2015

Great hotel! We have been staying at this particular Residence Inn 2-3 nights per stay, 3-4 stays per year, since it opened. We are lifetime gold Marriott members and have seen our fair share of both excellent and poorly managed properties. The staff in Lexington continues to exceed expectations. Lobby is very clean, room always spotless and ready, grounds well... More 

Helpful?
1 Thank Maragas1
Jackson, Mississippi
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed November 4, 2015 via mobile

We've stayed at this hotel several times over the past few years but found the hotel in decline at this last visit. Carpet in the suite was frayed at the seams, sink in bathroom was cracked, furniture showing wear on upholstery, drawers on dresser would not stay closed. The room was missing the ironing board and the one they brought... More 

Helpful?
1 Thank Travlalot1
TMIHospitality, Manager at Residence Inn Lexington Keeneland / Airport, responded to this review

Dear Travlalot1, Thank you for reviewing the Residence Inn Lexington Keeneland Airport. I am glad to hear our staff was welcoming. However, I apologize for the maintenance issues you encountered. I have addressed your comments with my maintenance team to ensure we fix these deficiencies. I hope that if you are ever back in the area, we will have a... More 

Jacksonville, Florida
Level Contributor
90 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed October 26, 2015

This hotel is nice just starting to show a little age. It has a great location near the airport and dinning options right near it. The free breakfast and WiFi are always great too. Employees are very nice here as well. Love that the rooms are suites so you have a sofa and frig makes you feel at home.

Helpful?
1 Thank rebcgo
TMIHospitality, Manager at Residence Inn Lexington Keeneland / Airport, responded to this review

Dear Rebcgo, Thank you for reviewing us. I'm pleased that our location was convenient for you and you liked our proximity to the airport and restaurants. It's also wonderful to hear that our guests enjoy the breakfast, friendly service and rooms. However, I apologize that our hotel seemed dated. We appreciate your feedback, as it allows us to improve the... More 

Graniteville, South Carolina, United States
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 19, 2015

We chose this hotel because of their location and the fact that they allowed pets. We were moving to Lexington and this hotel seemed to offer it all. There were a couple of the staff members who were friendly and helpful but for the most part the staff is not very hospitable. We felt like everything we did was being... More 

Helpful?
Thank Marcia F
TMIHospitality, Manager at Residence Inn Lexington Keeneland / Airport, responded to this review

Dear Marcia F, Thank you for reviewing your stay at the Residence Inn Lexington. I apologize that you found your stay to not be completely enjoyable and that you felt our service was less than exceptional. Please know per our pet policy, any pet that displays dangerous or unacceptable behavior, and is not shown to be completely controlled will be... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 13, 2015 via mobile

Clara was unbelievably helpful and relaxing in a very stressful situation, where I needed a relaxing stay in a high stress environment compared to other hotels. Please do what you can to promote her and help her develop to the career she fully deserves.

Helpful?
1 Thank Spencer D
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