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GuestHouse Inn & Suites

2.0 of 5 2261 Elkhorn Road, Lexington, KY 40505 (Formerly Ramada Limited Lexington)
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GuestHouse Inn & Suites
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GuestHouse Inn & Suites
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19 reviews from our community

Traveler rating
    8
    4
    2
    0
    5
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5
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3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lexington, KY
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My aunt has had to come to Lexington from eastern Kentucky for hospital visits, and she has been staying at GuestHouse Inn & Suites while she's here. She stayed two separate days, and then for a 5-day stretch. After the second stay, we informed the people that we'd be coming back and that my aunt was getting treatment at the... More

Was this review helpful? Yes
GuestHouseLex, General Manager at GuestHouse Inn & Suites, responded to this review

Dear BuddhaBear09, I want to first thank you for your business, as we would love to have your Aunt back anytime! She is so friendly and kind, and made a few friends here. We've ordered more apple cinnamon oatmeal, and with her in mind we have also ordered a few bottles of sugar free syrup so everyone can enjoy breakfast.... More

Rockford, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Stayed here one night. Staff was very friendly and quick to get extra blankets and pillows. There was some renovation going on but it did not interfere with our stay at all. There was a nice simple breakfast which was just fine for our needs. One of the managers checked us out in the morning and was so friendly and... More

Was this review helpful? Yes
GuestHouseLex, General Manager at GuestHouse Inn & Suites, responded to this review

Dear Tyson L, Thank you for your kind review. The guest experience is our number one focus, and I am glad our customer service stood out to you. As managers we lead by example, and I am happy to know that you agree! We have recently started providing a hot breakfast item every day to enhance our breakfast menu, and... More

Vandalia, Ohio, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I arrived at Guest House on Saturday and I was Greeted by Johnna at the Front Desk! We had an AARP rate and she was able to discount the rate for us. While we had HBO that was not working, they were able to adjust the rate for us in exchange. I must say Johnna was very accommodating to us,... More

Was this review helpful? Yes
GuestHouseLex, General Manager at GuestHouse Inn & Suites, responded to this review

Dear Michael F, I am so excited to read about your stay, as we have trained countless hours to provide Guest experiences just like yours!!! Our philosophy includes a superior sleep experience as well as legendary service, and I am glad to know our staff can exceed expectations. I will be sure to pass your compliments along, as I am... More

Grosse Pointe, MI
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Wonderful staff who really goes the extra mile for you, (thanks Johnna), the beds comfy & the rooms are large. That is about it for the positives, maybe I was a little jaded on the rest of the positives because I could not get over the carpet in the room, it seemed caked with dirt! I am not a real... More

Was this review helpful? Yes
GuestHouseLex, General Manager at GuestHouse Inn & Suites, responded to this review

Dear scarlett1960, I would like to first thank you for your honest review, as we value our guest's input. I do apologize for the condition of the carpet in the room you were given. We are currently in the beginning stage of a complete renovation, and the carpet is one of the many items we will upgrade. In the mean... More

1 review
1 of 5 stars Reviewed September 8, 2014 via mobile

After driving long hours and ready to get some rest as we pull into the parking lot there is 4 or 5 people hanging out on the steps outside and mind u this is 1:00 am in the morning and we park and go inside only to have them follow us in. Guess that was a good thing considering the... More

Was this review helpful? Yes
GuestHouseLex, General Manager at GuestHouse Inn & Suites, responded to this review

Dear Bwpcmp, Thank you for your honest review, as we can make changes to provide the best customer experience. Reviews like this are disheartening to read, because we pride ourselves in providing the best customer service. I would like you to know we have since restaffed that position, as we were made aware of this type of behavior. We hold... More

Fort Knox, Kentucky
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 21, 2014

Very friendly staff and very clean...I would recommend this to my friends. Beds was very comfortable, enjoyed the pool. You can see they are doing remodeling .. I Love the new bedspreads that they have .. Great place to be..

Was this review helpful? Yes 5
GuestHouseLex, General Manager at GuestHouse Inn & Suites, responded to this review

Dear Deesmiles6461, I would like to first thank you for staying with us during the beginning process of our renovation. We have made it a standard that our guests not be interrupted by the changes we are making, and I am excited to hear that you enjoyed your stay! I also want to thank you for being our valued guest,... More

Knoxville, Tennessee
Contributor
12 reviews 12 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 15, 2014

I thoroughly enjoyed my stay at the GuestHouse. The bed was comfortable. The room was clean. Everyone I spoke to who worked there was friendly and helpful. The only downside was the coffee was a bit weak for my taste. Other than that, though, this was one of the better inexpensive hotels I've stayed at.

Was this review helpful? Yes 6
GuestHouseLex, General Manager at GuestHouse Inn & Suites, responded to this review

Dear Beth R, I would like to first thank you for choosing the Lexington GuestHouse Inn and Suites!! I am excited to hear that you enjoyed your stay. We make a valiant effort to adhere to our philosophy, and it sounds like we delivered with your stay! I apologize that the coffee was not as strong as you desired. However,... More

Berea, Kentucky
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 12, 2014

I stayed here on business and I could not have asked for a better location, accommodations, and cleanliness. Nisha, Jesika, and Johnna went above and BEYOND the call of duty to make sure I was comfortable during my stay. I've never felt more welcome at a Hotel in my life. The staff is top notch and I will absolutely be... More

Was this review helpful? Yes 8
GuestHouseLex, General Manager at GuestHouse Inn & Suites, responded to this review

Dear jamesandtheivans, Thank you for your kind review. In the past few months we have worked hard to compile what we think is the best staff around, and we are glad to see them succeed. I will pass your compliments along to my staff, and we look forward to your future visits! Safe travels. More

1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 8, 2014

I stayed at his GuestHouse Inn it was a wonderful stay the people who worked there were wonderful I thank them for treating me with the upmost respect we had breakfast every morning and someone who greeted us at night if we needed them the staff was there for our every need so I wanted to thank them for the... More

Was this review helpful? Yes 9
GuestHouseLex, General Manager at GuestHouse Inn & Suites, responded to this review

Dear anna g, I would like to first thank you for your review. I am very excited to learn my staff was as courteous and professional as I know they can be, and that they lived up to GuestHouse Inn and Suites standards of legendary service. I also hope you got to spend as much time in the pool as... More

Lexington, Kentucky
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 7, 2014

Best stay I've had in awhile. The beds were comfortable and it was nice and cool in the room. It seemed as if the air conditioner was new. The breakfast was great! They had different flavors of waffles and the eggs were good. The staff was very professional and friendly. The furniture was a little outdated but still very clean.... More

Was this review helpful? Yes 5
GuestHouseLex, General Manager at GuestHouse Inn & Suites, responded to this review

Dear Rachel R, I would like to first thank you for your review, as we use guest comments to critique and improve our staff and property! I'm happy to know you noticed the new air conditioning unit in your room. We have replaced a few units in the process of our maintenance renovation. As always, we strive for unsurpassed cleanliness,... More

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Additional Information about GuestHouse Inn & Suites

Address: 2261 Elkhorn Road, Lexington, KY 40505 (Formerly Ramada Limited Lexington)
Location: United States > Kentucky > Lexington
Price Range (Based on Average Rates): $
Hotel Class:2 star — GuestHouse Inn & Suites 2*
Number of rooms: 56
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Also Known As:
Ramada Limited Lexington Hotel Lexington
Ramada Hotel Lexington
Lexington Ramada
Ramada Lexington

16 photos of this hotel

Management photos: Courtesy of the property manager

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