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Hilton Lexington Downtown

Certificate of Excellence
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369 W. Vine Street, Lexington, KY 40507
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Hilton Lexington Downtown
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Hilton Lexington Downtown
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624 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pennsylvania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the moment we first walked in the door we knew this was easily the best hotel in Lexington. The staff went out of their way to make our stay memorable. From the parking valet to the front desk staff and especially the two young men who worked in the executive lounge, the Hilton staff were superb and defined professionalism.... More 

Was this review helpful? Yes 1
Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This hotel was in an excellent location with lots of restaurants and stores in walking distance. Check in and out was effortless. The front desk staff were very helpful and nice. The entire hotel seemed very well maintained. Our room was very spacious and clean. Parking and WIFI were free for our stay and that was very nice...we will stay... More 

Review collected in partnership with Hilton Hotels & Resorts

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Freeport, FL
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I recently stayed at the Hilton Lexington Downtown for a business conference and was very pleased with my stay. I was on the executive floor and the room and bed was very comfortable. The executive level lounge included vegetables and cheeses and one warm dish to accompany the cash bar at happy hour. I did not try the breakfast. The... More 

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MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Excellent Review! Thank you so much for letting us know you had a productive and hassle-free stay. We're happy to hear you got your package in time before your meeting. Again, thank you for the great feedback and we hope business brings you back to Lexington soon. More 

Pennsylvania
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Was here earlier this month for a conference. Check in was a breeze thanks to the advance mobile check in with the Hilton app. Received the exact room I requested, and housekeeping each day was prompt. The first night I had a hard time getting my room to a comfortable temperature (it was REALLY hot outside and kind of muggy... More 

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MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Great Review! So happy to hear you enjoyed your stay while in town attending a conference. Also nice to know you had an easy check in on our new mobile check in app. Thank you so much for taking the time to send in your excellent feedback. More 

Temple, Texas
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was terrific. Convenient to local restaurants and attractions. The staff went beyond duty in assisting our group of 12 with dinner reservations and transportation to and from the restaurant. The rooms where roomy, comfortable and clean!

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Excellent Feedback! Thank you so much for taking the time to write a review of your most recent stay. We love hearing guests say our staff went above and beyond the call of duty. We really appreciate you letting us know your stay was terrific. More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

I stay at the Lexington Downtown Hilton once a year and always really enjoy it, however this trip was enjoyable but the bed was very uncomfortable which is highly unusual. I will continue to stay at the Hilton, I just hope they change out that mattress soon.

Review collected in partnership with Hilton Hotels & Resorts

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MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thank you for letting us know your stay was enjoyable. I apologize for any inconvenience you experienced due to an uncomfortable bed. Our goal is for all of our guests to have a relaxing stay. Again, thank you for the feedback. More 

Oregon Wi
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

The Hilton offered a clean, large room and daily self-service parking for $8 a day. A bargain! It is conveniently located in downtown Lexington. (We could see Mary Todd Lincolns home from our room.) We were pleasantly surprised by the moderate prices at the bar and restaurant for an upscale hotel. Pool is small, no in room mini frig something... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thank you for letting us know you had a nice stay with us. We appreciate the excellent feedback. Again, thank you for taking the time to write a review of our hotel. We hope you comeback and visit with us again soon! More 

Overland Park, Kansas
Contributor
16 reviews 16 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Big convention hotel downtown. You have to pull into the parking garage to check in. No free wifi or breakfast. Not my favorite Hilton. Difficult to get in and out of. Would rather of stayed on the outskirts of town. There is a Starbucks across the street.

Was this review helpful? Yes 2
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

We really appreciate the feedback and for taking the time to send in a review. I apologize for any inconvenience you experienced due to garage issues. Our goal is for all guests to have a productive and hassle-free stay. More 

boston
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 2 weeks ago

And it was apparent few people did care. Non working elevator, missed wake up calls, dire need of renovations, passable banquet food, couldn't get correct credit card charged, said they will call you at the airport for the shuttle and they didn't - luckily saw the shuttle and ran for it. I am convinced the staff means well as the... More 

Was this review helpful? Yes 3
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Dear winewithdinner, I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. More 

Ft. Mitchell, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Headed to Hilton Lexington for a conference. Needed to check in before 8 a.m. because of conference schedule. Front desk staff was extremely accommodating. Eighth floor room facing Rupp Area was a bit noisy at times but the view of the park was spectacular. Note to travelers...there is not much around the hotel in regards to pharmacies or places to... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Great Review! So happy to hear you enjoyed your stay. Our main goal is for all of our guests to have a productive and restful stay. Thank you so much for taking the time and sending us your feedback. We hope your travels bring you back our way again soon! More 

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