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Hilton Lexington Downtown

3.5 of 5 369 W. Vine Street, Lexington, KY 40507
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Certificate of Excellence 2014
Hilton Lexington Downtown
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Hilton Lexington Downtown
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546 reviews from our community

Traveler rating
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    105
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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lexington, United States
1 review
5 of 5 stars NEW

Going to the game at Rupp arena, stay here! Clean, quiet, nice and best downtown hotel to stay if you are in Lexington. Easy walking access to Rupp - directly across the street. If the weather is poor, there is covered walk way to access Rupp

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thanks for recommending us to other travelers as the best hotel while in town for events at Rupp Arena. We really appreciate the great feedback. So happy to hear our hotel was convenient and we made your stay hassle-free. Again, thank you for the excellent feedback. More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

The people and the location of the hotel make this a great place to stay. We were in town for a UK basketball game. The weather was awful and the convenient location allowed us to walk around town without ever going outside. The food in the hotel is excellent.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thanks for the great feedback. So happy to hear our location was convenient for you and our staff was helpful. I will pass along your compliments to our Chef for the excellent food. Thanks again for taking the time to send in a review. More 

Manhattan, Kansas
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

The location of this property is great if you are looking for a downtown location and close proximity to the Lexington Center. My room was not as clean as I think it should have been, including mold and soap scum on the tile by the tub behind the bathroom door (easily seen when sitting on the toilet with the door... More 

Was this review helpful? Yes 1
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thanks for taking the time to send in your review. We use all feedback to help us better service our guests. I apologize for any inconvenience you experienced due to issues with your room and elevators. I hope you will come back and let us make it right on your next stay. More 

New England
Top Contributor
184 reviews 184 reviews
35 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 1 week ago

When arriving with a car at the Hilton Lexington/Downtown you have to go to the garage next door to the hotel for valet parking. Check in was friendly even though they were very busy with a wedding party checking in as well. We were upgraded to an Executive Level room. Our room was clean and updated however it was on... More 

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Great to hear you would return to property. Thanks so much for the outstanding feedback on your most recent stay. We love it when guests say we made their visit special. We will look forward to your return. More 

Pittsburgh, United States
1 review
4 of 5 stars Reviewed 1 week ago

located in the heart of downtown Lexington convenient for getting around and about. friendly service, quality food and drink. rooms kept nice and clean. great value. tailored to business travelers needs with amenities and environment

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Great Review! Thank you for the excellent feedback. We love hearing guests say we were convenient, friendly, with quality food and overall great value. We hope business brings you back our way again real soon. More 

Starkville, Mississippi
Top Contributor
126 reviews 126 reviews
47 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A definite 4 star, leaning toward 5. The only reason it didn't get 5 was that there are parts of the hotel that are a little "tired" and needing an update. In addition, it's frustrating when you have a nice fitness center but several of the machines aren't working properly. That said, the hotel is a great place to stay.... More 

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thank you for your review. It’s nice to hear our staff is superb! Sounds like you had a productive visit while in town on business. Sorry for any inconvenience you experienced due to fitness equipment being down during your stay. Again, thank you for taking the time to send in your feedback. More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Unfortunately, my favorite waitress Monika has been taking Fridays off according to another waitress here. BUT today, Saturday, she was working... yeah! She's so personable and knows exactly how I like my breakfast order! As a frequent visitor to Lexington, it's nice the hotel has kept it's staff for such a long time. Consistency is great! While her service is... More 

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Happy to hear we know how you like your breakfast! Thanks for the excellent review. We love hearing guests say our service is definitely 5 stars and consistent. Also like to share some good news we are getting a refresh in the lobby this year. Hope your travels bring you back our way again soon. Thanks again for the great... More 

Lexington, Kentucky
Contributor
19 reviews 19 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I would literally sell my first born child for a night's stay in this hotel--already sold my soul to the GOP ¯\_(ツ)_/¯ . The rooms are so nice and comfortable; like being held in the bosom of a portly German au pair. The blackout curtains on the window are perfect for when you have blacked out the night before. Also,... More 

Was this review helpful? Yes 4
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Hands down this is by far the most colorful and Awesomtastic Review we’ve ever received……like EVER! This review has now become Legend around the hotel. It’s posted in every department so every employee can enjoy. Don’t be a stranger Miss Morgan, please come back and visit with us again real soon! Namaste. More 

Washington, DC
Top Contributor
86 reviews 86 reviews
31 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am giving this hotel 5 stars but with some serious reservations. First the good: -friendly -nice rooms that are VERY comfortable, clean and updated -better hotel gym than I have seen in a long time -great breakfast (steak and eggs or buffet) - there is a blond Polish lady who is great waitstaff -location And the bad: -garage parking... More 

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

We really appreciate you taking the time to send in a review. I will pass along your compliments to Monica in the restaurant for great service and Chef for the great breakfast. We will use your feedback to help us better serve our guests. We will look forward to your return. More 

Brownsburg, IN
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I would recommend this hotel to everyone who is staying in Lexington! Their customer service is amazing. My son is a student at UK and I will always stay here when visiting. In October I stayed for Family Weekend and left a very expensive watch in my room. I called them once I noticed it I had left it and... More 

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Excellent Review! Thank you so much for the great feedback. We love hearing guests say we went above and beyond during their stay. I will pass along your compliments to our lost & found department for their outstanding customer service. We look forward to your next stay while in town visiting your son at UK. More 

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Additional Information about Hilton Lexington Downtown

Address: 369 W. Vine Street, Lexington, KY 40507
Phone Number:
Location: United States > Kentucky > Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Lexington Downtown 3.5*
Number of rooms: 367
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Also Known As:
Hilton Lexington Downtown Hotel Lexington
Hilton Hotels Lexington
Hotel Style:
#11 Romantic Hotel in Lexington
#14 Business Hotel in Lexington

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