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Hilton Lexington Downtown

Certificate of Excellence
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369 W. Vine Street, Lexington, KY 40507
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Hilton Lexington Downtown
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Hilton Lexington Downtown
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645 Reviews from our TripAdvisor Community

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Traveler rating
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    124
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Louisiana, USA
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

The Hilton was in a good location but other than nothing special. Pool was closed and undergoing repairs. The room was clean but could use some updating. We were there for a conference and the food was averaged at best and bar prices were extremely expensive. If you are going to charge premium pricing offer a premium product.

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Memphis, Tennessee
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I booked a Jr. Suites and it was worth it. We had friends over in the living room in the evening. the staff were great. The hotel is conveniently located to everything downtown. The room was clean and comfortable. The only thing that keeps me from giving the property and excellent is the bathroom does not have an exhaust fan.... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Hotel and room are nice enough, however I didnt have a mini-fridge and had to request one. Bathroom not quite clean, especially behind door (picture) and under lip of sink. Pool area needs work. Hotel catered meals had no sweet tea. Parking garage almist impossoble unless you have a compact car. Nothing major but too many little things to rate... More 

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MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thanks for taking the time to send in a review of our hotel. We appreciate all feedback to help us better serve our guests. I will pass along your compliments to our staff for being friendly. Please stay with us again next time business brings you back to Lexington, KY. More 

Missoula, Montana
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Fantastic location downtown. I think the rooms are well done; mine was not outdated at all. Got upgraded to the executive floors so complimentary happy hour and breakfast is very nice. Location can't be beat and exercise room is outstanding. The only drawback is it seems to be on the main road for emergence vehicles, every 10 minutes is another... More 

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MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Great Review! Thank you so much for sending us your excellent feedback. Sounds like you enjoyed your stay on our Executive Level. We hope you visit with us again real soon. More 

Fayetteville, AR, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

Mediocre hotel for the price. It is difficult to get to the hotel since there is not a clearly marked entry and you have to pay to park in the garage next door (which is not clearly marked either) Attendant not at the garage the morning I had a meeting and could not get my car. I was late, needless... More 

Review collected in partnership with Hilton Hotels & Resorts

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MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Dear Tammye D, I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. More 

Ames
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

The staff was friendly and helpful. I particularly appreciated the staff in the Executive Lounge and the driver of the van to the airport. The location is good and the lobby impressive, although the fountain makes it noisy for conversation.

Review collected in partnership with Hilton Hotels & Resorts

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MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Excellent Review! I will pass along your compliments to our staff. Thanks for taking the time to give us your feedback. Sounds like you enjoyed our Executive Level and had a productive stay. More 

Asheville, North Carolina
Level Contributor
111 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is well located downtown and could be a decent place to stay notwithstanding its age. However, the service at check-in was poor (our room was pre-assigned and the front-desk representative was not willing to look at other room options, she simply said there aren't any, notwithstanding the fact that the hotel website showed several other options), the hallways... More 

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MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Dear SusaDogue, I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. More 

Lexington, United States
1 review
5 of 5 stars Reviewed 1 week ago

Rooms are very nice and perfect location downtown to walk to many many restaurants and bars. There is even a nice bar in the bldg called Blue Moon. Just a clean new decor and good place to stay when in Lexington KY

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thank you so much for letting us know you enjoyed your stay with us. Happy to hear you loved our location being in the heart of downtown Lexington so close to everything. Again, thank you for the excellent feedback. Please stay with us again next time you're in Lexington, KY. More 

Bismarck, North Dakota
Level Contributor
357 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed 1 week ago

Enjoyed my 3 night stay. Room was well maintained. Service was good. Was very quiet. Everything worked as it should. Had a convention there and from my perspective, staff did a good job for our meetings. Front desk service was fairly quick. They have an airport shuttle but I never did find that on their website. would be something that... More 

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MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thanks Glenn for the great feedback. Sounds like you had a productive and restful stay with us while in town for a conference. I will pass along your compliments to our staff for being helpful in a timely manner. Please stay with us again if work brings you back to Lexington, KY. More 

Mission Viejo, California
Level Contributor
1 review
4 of 5 stars Reviewed 1 week ago

We spent our night in Lexington at the Hilton Downtown and was satisfied with the service and amenities. Check in was great, as it was for our entire trip. We were too late for the executive lounge-but did go to the "Big Blue Martini" in the lobby. The drinks were fine as was the service, but the couches were horrible.... More 

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

We appreciate your feedback. Thanks for letting us know you had a great experience at check in and our staff was very accomodating. Also wanted to let you know new furniture for Bigg Blue is on its way. We are updating the whole bar this year so hope you can come back soon and see all the changes. Thanks again... More 

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