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Hilton Lexington Downtown

3.5 of 5 369 W. Vine Street, Lexington, KY 40507
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Certificate of Excellence 2014
Hilton Lexington Downtown
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Hilton Lexington Downtown
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514 reviews from our community

Traveler rating
    215
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    102
    34
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nokomis, FL, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Our room was directly below the executive lounge and when it opened for breakfast the moving of chairs scrapped the floor and it kept us awake earlier than we intended to arise. A simple solution could correct this irritant by putting felt pads on the bottom of the chair legs.

Review collected in partnership with Hilton Hotels & Resorts

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MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thank you for taking the time to send in your review. We use all feedback to help us better serve our guests. We are extremely sorry for any inconvenience you experienced due to noise from the lounge. We hope you come back and stay with us again next time you’re in town. More 

Washington DC, United States
1 review
3 of 5 stars Reviewed 1 week ago

Veterans Day weekend could not get a military rate for active duty service member. (???) Room was loud, could clearly hear every word the neighbors said all night and all morning, toilet didn't flush and nearly over flowed and there were other issues. Management merely apologized for the inconvenience. Customer service definitely not up to the Hilton standard.

Review collected in partnership with Hilton Hotels & Resorts

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MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thank you for letting us know about your recent stay. We are extremely sorry and apologize for any inconvenience you experienced due to noise and bathroom issues. Please know we use all feedback to help us better serve our guests. We hope you come back and let us make your next stay right. More 

Cranbury, NJ
Reviewer
4 reviews 4 reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We've stayed here several times and it's always a great stay. The room was clean and the beds were comfy. And I love the view at Christmas. The staff was friendly as well. Always convenient for games and UK. The only problem is that when you're in your room, you can really hear people in the hall. Other than that,... More 

Review collected in partnership with Hilton Hotels & Resorts

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MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

So happy to hear you had a wonderful stay. I will pass along your compliments to our staff for being friendly and helpful. We really appreciate the feedback. Looking forward to your next stay and GO CATS!! More 

Lexington, United States
1 review
2 of 5 stars Reviewed 1 week ago

I & My Family were so let down that the Hotel did not offer some type of a Breakfast or Snacks for the Children in the am hours, even lower level Hotels & Motels do so, This was a total Family weekend get away and we choose the wrong Location & Hotel. FYI: in the Future offer at least No... More 

Review collected in partnership with Hilton Hotels & Resorts

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MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. I am very sorry that our efforts fell short of your expectations in some areas. The information that you have graciously provided will be put to good use and we will improve our performance in the future. Once again, sorry for all the... More 

Walton, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed in a room with a coworker during a business training we attended. The meeting rooms were kept clean, and each seat was set up with a glass, pitcher of water, and mints. It looked very professional. The staff was helpful and wanted to make our stay as painless as possible. We did have to search around for the... More 

Review collected in partnership with Hilton Hotels & Resorts

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MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Great feedback! So nice to hear you had a hassle-free stay while in town on business. I will pass along your praise to our staff for being very helpful. Thanks for taking the time to send in a review. More 

San Jose, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The downtown Lexington Hilton is in a great location in the middle of downtown, close to many dining options. The room was large, clean, and comfortable. The only downside was the heater was slow to respond and constant ambulance sirens all day and night.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thanks for sending in your feedback. So nice to hear you had a restful stay and got to enjoy everything downtown Lexington has to offer. Sorry for any inconvenience you might have experienced due to your room not being warm. We hope you stay with us again next time you’re in Lexington, KY. More 

Kentucky
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Hilton Downtown after a work engagement and to attend the UK Basketball Game. It is the old Radisson hotel and Hilton had done a nice job remodeling the rooms although they are still small. The room was clean, nice and the bed was very comfortable. The bathroom was nicely remodeled (although fairly small). For one person and... More 

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thank you so much for letting us know how your stay was while in town for business and a UK Game. We appreciate the feedback and happy to hear you had a comfortable visit. Also glad you enjoyed the view of Triangle Park. Please come back and visit us again next time you’re in Lexington. More 

Lexington, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I was very disappointed. I expected a 5 star experience and received less. The restaurant food was day old, over fried and cold. The room had a dirty toilet. The hot tub was in disrepair. The hotel charged for parking and internet service. I expected these amenities complimentary due to the quality of the hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very seriously and... More 

Georgetown, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

An average stay! My husband and I arrived around 8 pm and the staff at the front was not very engaged in the guest. The honeymoon suite was an average room that was placed on the 16th floor, with a king bed, and upscale bathroom. To top it all off You have to pay $8 to self park!!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Thank you for taking the time to send us a review of your most recent stay. We use all feedback to help us better serve our guests. We hope you come back and give us another chance to make this right. More 

Denver, Colorado
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was in town for a Business Convention at Rupp Arena .. this was the perfect location .. great restaurants near by and the rooms were very comfortable ... with view of the city. Service was top notch ...

Was this review helpful? Yes
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review

Great Review! We love hearing guests say our service was top notch. Thanks for the feedback. We hope business brings you back our way again real soon. More 

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Additional Information about Hilton Lexington Downtown

Address: 369 W. Vine Street, Lexington, KY 40507
Phone Number:
Location: United States > Kentucky > Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Lexington Downtown 3.5*
Number of rooms: 367
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Also Known As:
Hilton Lexington Downtown Hotel Lexington
Hilton Hotels Lexington
Hotel Style:
#15 Business Hotel in Lexington
#15 Romantic Hotel in Lexington

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