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Hyatt Place Lexington

Certificate of Excellence
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2001 Bryant Rd, Lexington, KY 40509
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Hyatt Place Lexington
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Ranked #15 of 67 Hotels in Lexington
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
KYMom44
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238 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Macatawa, Michigan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We stay at Hyatt Place whenever we can as they are pretty predictable. Not so for this one! First of all, they tried to charge us extra for a room on the top floor even though we are platinum members. There was barely any hot water or any water pressure so that we couldn't even take a shower. (Explanation was... More 

Was this review helpful? Yes 1
Robin M, General Manager at Hyatt Place Lexington, responded to this review

I apologize for the way your situation was handled, and that you did not receive a call back from a manager. If you would be willing to contact me at the hotel, I would be happy to discuss the issues that occurred and rectify this. Again, I truly apologize and hope to hear from you. More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for one night on a Saturday. Rooms were really nice. Very nice use of room space with living room and bedroom. Linens were white which I really like. My children used the pool on two occasions. The pools were very warm which was great but use a little cleaning. Great place to stay and would stay again. Only... More 

Was this review helpful? Yes 1
Sandra W, Sales Coordinator at Hyatt Place Lexington, responded to this review

Thank you so much for taking the time to review. We appreciate such fantastic feedback! We do have a 24 hour menu with appetizers, sandwiches, burgers, and salads available, I am so sorry if that information was not given! We would love you host your next visit in Lexington and have you try our menu selection. Kindest Regards, Sandra More 

Columbus, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We planned a trip to Gatlinburg Tennessee and thought we would make a pit stop in Lexington for the night. We chose the Hyatt at Hamburg because it was right off the interstate. We had been on the road nearly 7 hours after working all day and was exhausted. The front desk clerk had us checked in and on our... More 

Was this review helpful? Yes
Sandra W, Sales Coordinator at Hyatt Place Lexington, responded to this review

Thank you so much for taking the time to review. We appreciate such fantastic feedback and would love to host your next visit in Lexington. Kindest Regards, Sandra More 

Shawnee Mission, Kansas
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hyatt Place is a great place to stay at for any lonely business traveler really. I like that the tv's have HDMI and Monitor hook ups so you can practice your powerpoints if you want. This one has a great staff, walking distance to both fast food and nice restaurants "Maloney's". I truly enjoy going here when I come to... More 

Was this review helpful? Yes
Sandra W, Sales Coordinator at Hyatt Place Lexington, responded to this review

What a wonderful review! Thank you for taking the time to share the experience of your stay. We strive to have our guests feel at home and we are very delighted that you've enjoyed our corner suites. Kindest Regards, Sandra More 

West Union, Ohio
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

My fiancée and I stayed at Hyatt Place Friday, March 6th, 2015. We were having car trouble so instead of risking driving home to Winchester (about a 30 min drive) in the snow, we decided spur-of-the-moment to stay the night in Lexington. We chose Hyatt Place because we wanted to stay in the Hamburg area with a pool, free breakfast,... More 

Was this review helpful? Yes 1
Robin M, General Manager at Hyatt Place Lexington, responded to this review

Thank you for taking the time to review our hotel. I apologize that your stay was anything less than satisfying. I wanted to inform you that the pool issue has been fixed. I have also addressed the other issues you mentioned in your survey. I hope you are willing to give us another chance the next time you are in... More 

Lexington, Kentucky
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my first time at a Hyatt. I loved the room! It was spacious, beautiful, and very inexpensive. The free breakfast was one of the best! It had a very wide variety of items. Wifi was free and worked well. Staff was efficient and prompt. Price was well below what I would expect. Hyatt is my new go to... More 

Was this review helpful? Yes
Sandra W, Sales Coordinator at Hyatt Place Lexington, responded to this review

What a wonderful review! Thank you for taking the time to share the experience of your stay. We strive to have our guests feel at home and we are very delighted that Hyatt Place will be your new preferred hotel. Kindest Regards, Sandra More 

Chicago, Illinois
Top Contributor
148 reviews 148 reviews
19 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay. Clean, comfortable, quiet, well laid out room. They accommodated my no-feathers request too. Exercise room looked good but failed to wake up and use it. Breakfast was generous and fresh.

Was this review helpful? Yes
Sandra W, Sales Coordinator at Hyatt Place Lexington, responded to this review

Thank you so much for taking the time to review. We appreciate such fantastic feedback and would love to host your next visit in Lexington. Kindest Regards, Sandra More 

Louisville, KY
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice to know that regardless of what state you are in, staying at a Hyatt place is the same consistent quality. Chocolate lava cake always a great midnight snack. Bed was comfy...however shower was in much need of a makeover due to wear and tear

Was this review helpful? Yes
Sandra W, Sales Coordinator at Hyatt Place Lexington, responded to this review

Thank you so much for taking the time to give us such an excellent review! We look forward to future visits the next time you are in Lexington. I am sorry our showers were not up to standard and we do have plans to upgrade. Kindest Regards, Sandra More 

Kentucky
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 18, 2015

We stayed this past weekend for my son's basketball tournament. It's in a private location in the South part of Hamburg and is near I-75. The hotel is 5 or 6 years old so it is in good condition. The staff is very friendly, helpful and efficient. The rooms are nice, clean and modern. The breakfast is fresh (the Hyatt... More 

Was this review helpful? Yes
Sandra W, Sales Coordinator at Hyatt Place Lexington, responded to this review

What a wonderful review! Thank you for taking the time to share the experience of your stay. We strive to have our guests feel at home and we are very delighted that you enjoyed our complimentary hot breakfast. Kindest Regards, Sandra More 

Fenton, Michigan
Top Contributor
60 reviews 60 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 17, 2015

This Hyatt follows in the tradition I have come to appreciate of clean and spacious rooms that are quiet and well appointed. The bed was so comfortable that I did not want to get up the next morning. The room (second floor) was quiet. The heat worked perfectly as did everything else in the room. My son and I enjoyed... More 

Was this review helpful? Yes
Sandra W, Sales Coordinator at Hyatt Place Lexington, responded to this review

What a wonderful review! Thank you for taking the time to share the experience of your stay. We strive to have our guests feel at home and we are very delighted that Hyatt Place will be your new preferred hotel. Kindest Regards, Sandra More 

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