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The Campbell House

1375 S Broadway, Lexington, KY 40504 (Formerly Crowne Plaza Hotel)
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The Campbell House
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Ranked #33 of 69 Hotels in Lexington
A recent review
4 of 5 stars reviewed yesterday
Charissa C New Albany, Indiana
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131 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New Albany, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

My fiance and I stayed at the Campbell House while going to Rupp Arena for the Eagles concert. The Hotel is very charming and nicely decorated. I especially like the patio area out front. During our stay we had some difficulty with the staff concerning the shuttle service to and from the concert. The bar area could have used an... More 

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New York City, New York
3 of 5 stars Reviewed 4 days ago NEW

Campbell House was a beautiful property close to downtown. Rooms were large but quite dark. They can do with more thoughtful layout ie cabinets or counter spaces in bathrooms. Better central lighting. The room we had was nice except the shower didn't work. Called front desk who said the room was out of order. Hmm, and yet we were given... More 

Was this review helpful? Yes
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

From the photos I thought it would be a tad nicer, the lobby is amazing and quite nice and the restaurant was quite nice, but the room left much to be desired. The bathtub was dated and had some chips and the paint was pealing in places. Bed was comfortable but terrible for my back that requires a firm mattress.

Was this review helpful? Yes 2
Rio Grande, Ohio
Level Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

There is no way to get from one end of the hotel to the other on the same floor. I had to have help getting to my room for the first time. The rooms were clean but I was exhausted just trying to find my room. The breakfast area was lacking in selection.

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The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear Denise S, Thank you for taking a moment to share your experience. I'm saddened to hear about your frustration with the hotel. The Campbell House was built in 1951. Over the years, additional wings and our ballroom were added to the existing central building. This lead to different floors in each wing. Our property is quite unique and not... More 

Oslo, Norway
1 review
4 of 5 stars Reviewed 6 days ago NEW

As we arrived to the hotel I could not believe how beautiful the exteriors were! As we entered the lobby we were greeted by a charming and polite receptionist. She was very helpful and made the check in a breeze. Plus for remembering my name and greeting me every morning before breakfast. Kudos! It's the small things. The reception area... More 

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The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear Propsman, Thank you so much for the kind review. We really appreciate that you took a moment to share your experience and the wonderful pictures. I'll make sure to forward your comments on to the rest of our staff. We hope to see you again soon. All the best, Justin Ham Director of Operations E: jham@thecampbellhouse.com More 

Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were here for a concert. The staff and everyone was great. We had dinner at Kilbern's also. They had a nice Bourbon selection. We were all very happy with the food. As long as you understand this hotel is older and updated you won't be disappointed. We loved the decor. We would return!!

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The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear Craven0424, Thanks for the nice remarks about our hotel and choosing us for your leisure visit to Lexington. The Campbell House represents the best of what the Bluegrass state is known for; great bourbon, horses and southern hospitality. Thanks again for the review and we hope to see you again soon. Justin Ham Director of Operations E: jham@thecampbellhouse.com More 

Cincinnati, Ohio
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Stayed here with a Groupon deal and could not believe how nice it was. Absolutely loved the lobby, restaurant, and pool. Very beautiful and relaxing place to stay. Had some slight issues upon check-in with staff not understanding request to have adjoining rooms, but other than that, we were extremely happy with our stay. We will be back for sure... More 

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The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear JessKlingerman, Thank you for the feedback regarding your stay. It's great to see that you enjoyed all the facilities that the Campbell House has to offer. I'm very sorry to hear about the confusion at the front desk regarding your reservation request. We certainly attempt to honor all requests and I will personally look into the matter. Please feel... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Spent the night in Lexington and most of the hotels(3 star rated plus) were booked. So we decided to pay a little more than we would have liked ($139)and booked a room for the night at The Campbell House. Check-in was fast and the lady at the desk very friendly. Entered our room to be very pleased with everything. Clean... More 

Was this review helpful? Yes 1
The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear Skunkriverrat, Thanks for the great review! We will happily treat your family like "royalty" every time you decide to visit. I've shared your fantastic comments with the staff and we really appreciate you taking the time to share your experience. All the best to you and your family, Justin Ham Director of Operation More 

Tucson, Arizona
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Staff was very helpful. Worked to get rooms on at least the same floor with our traveling companions. We were both using Groupon vouchers. Missed having a refrig or microwave. Room was very clean and quite attractive. Breakfast buffet looked beautiful but was stone cold and we were there about 15 mins after they had opened. Waitress warmed our food... More 

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The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear Barbara, Thank you for taking a moment to share your experience. It's great to hear that our staff was very accommodating during your stay. The hotel does provide refrigerators and microwaves on request at no additional fee. I'm saddened to see that your breakfast was cold and I've forwarded your comments to our Executive Chef so that we can... More 

Hamilton, New Zealand
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Campbell House is a beautiful hotel at a fair and reasonable price. We stayed here for three nights and loved it. The decor is gorgeous and I can't imagine a better place to stay in Lexington, it seems very authentic. I can't fault the facilities at all, we used the gym, restaurant, pool and bar and all were to... More 

Was this review helpful? Yes
The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear ChipperTripper, Thanks for the review of the Campbell House. I'm thrilled to see that you were able to enjoy all the facilities in the property. I'm sorry to hear about your booking experience and I'm interested to hear more about it. Feel free to reach out to me personally if you would like to discuss further. All the best,... More 

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