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The Campbell House

3.5 of 5 1375 S Broadway, Lexington, KY 40504 (Formerly Crowne Plaza Hotel)
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The Campbell House
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The Campbell House
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64 reviews from our community

Traveler rating
    7
    18
    15
    14
    10
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11
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5
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Montpelier, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel appears to be undergoing a remodel so some things were better than others. Overall a good experience with a very nice staff and good pricing. The room was very clean and comfortable. I never found an ice machine or vending area but maybe I just didn't look hard enough.

Was this review helpful? Yes
The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear Chris D., Thank you for the kind and honest remarks regarding your stay.Two of our guestroom wings are currently closed off as we are remodeling the last set of guestrooms. These are the only areas that have not been remodeled yet. All of our public areas renovations are complete. We hope to see you again soon! Best, Justin H.... More 

Fairfax, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Ok, this is a very nice place the rooms are clean and modern. My wife and I stayed there for two nights over the Thanksgiving Holiday. The lowest price room was very clean and modern. A bit small for a couple who are staying more than one night. My wife asked to see a larger room and was shown a... More 

Was this review helpful? Yes 1
The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear John B., Thank you for taking the time to provide your honest remarks about your stay at the Campbell House. We apology for the experience you had at our front desk. I would like to speak to you about your stay. If so, please feel free to reach out to me at my number below. I hope that I... More 

Top Contributor
142 reviews 142 reviews
28 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I like to be objective and no retaliation should be in here unless insulted by staff or something and even then try to be as objective as possible with ratings Had issues from inception 1. No carts for luggage upon check in were Avila blessed and nobody lifted a finger to help!! 2. We were told that breakfast was included... More 

Was this review helpful? Yes 1
The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear sooma, Thank you for your honest remarks regarding your stay. Please accept my apology for falling short on your expectations. I've shared your comments with our staff and Melanie, our Front Office Manager. If you would like to discuss your stay further, please feel free to reach out to me. I hope that you give us an opportunity to... More 

Walton, Kentucky
Top Contributor
52 reviews 52 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 17, 2014 via mobile

Stayed here in late October and was very impressed with the renovations. The lobby is stunning and our room was beautifully decorated. It is still an older hotel with quirks, like our closet door wouldn't close properly, but that just adds to the charm. Staff was friendly, rate was reasonable, and it is centrally located.

Was this review helpful? Yes 2
The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear GMZB_KY, Thank you for your kind remarks regarding your recent stay! We hope to see you again soon. Best, Justin H. DIrector of Operations More 

Cincinnati, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2014

Pleasantly surprised. This place was beautiful - no construction going on (11/15/14). Very horsey/Lexington looking. Front desk, waitress and bartendars all were very friendly. Don't have one complaint. Would definitely say here again!

Was this review helpful? Yes 2
The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear luvtravel99172, Thank you for the great review of our property and our staff! Please feel free to reach out to me personally when your travels bring you back to Lexington. Best, Justin H. Director of Operations E: jham@thecampbellhouse.com More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 12, 2014

I was introduced to the Campbell House last fall ... I had booked it as a Crowne Plaza but it became independent before I arrived. It's the only hotel I could find that has an airport shuttle. They are remodelling the whole place, an extensive remodel. When I phoned for the shuttle, I was told they had no driver, I... More 

Was this review helpful? Yes 2
The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear judy n, Thank you for you honest remarks. We have completed our extensive renovations and would like for you to experience the Campbell House again when your travels bring you to Lexington. If that opportunity arises, please feel free to contact me personally. Thank you, Justin H. Director of Operations 859.519.1353 More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 12, 2014

I stayed here during the renovation, (June 2014) but was able to stayed in a newly renovated room, in the wing on the left as you are facing the front of the building. The decor was really nice, but the rooms were painted a dark grey, with poor lighting, making the room look even smaller. The bathroom looks also very... More 

Was this review helpful? Yes 1
The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear Eden, Thank you for taking a moment to provide your honest remarks regarding your stay. It's very unfortunate that you experienced so many issues during your stay, and for that, I deeply apologize. I would like to invite you back to the hotel so that we have another opportunity to showcase our new property and guest service. If interested,... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 9, 2014 via mobile

I called on Saturday on my way to Lexington and made a reservation for Saturday. I got a reservation and arrived at the hotel about 2:30. Finally, at about 5:30 they had my room ready. The lady at the front desk was helpful and tried to remedy the waiting situation as best she could. When I finally made my way... More 

Was this review helpful? Yes 1
The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear Kentucky02, Thank you for your honest remarks regarding your stay and seeing the potential in the Campbell House. I'm very sorry to hear that you experienced these issues. I would like to speak with you as I hope that I can regain your faith in the hotel. If you accept, please feel free to contact me at my number... More 

Top Contributor
70 reviews 70 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 6, 2014

This used to be the best hotel in Lexington and a favorite for UK alumni but it has not been properly maintained and is showing its age. Its dark has musty odors and is hard to get around. It is clean and the staff are helpful

Was this review helpful? Yes
Ohio City, Ohio
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 30, 2014

Spent last weekend at this hotel and I don't understand why it's getting such bad reviews! I give it 3.5 stars. It's an older hotel but it was clean and the staff were very responsive to any requests (early check-in), the bar was nice and the breakfast food was good. The hotel is being remodeled at present which should make... More 

Was this review helpful? Yes 1
The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear Lisa78780, Thank you for the kind and honest remarks regarding your stay. We hope to see you again soon and we have already started replacing the ice machines in our hotel. Best, Justin H. Director of Operations 859.519.1353 More 

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Additional Information about The Campbell House

Address: 1375 S Broadway, Lexington, KY 40504 (Formerly Crowne Plaza Hotel)
Location: United States > Kentucky > Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Campbell House 3.5*
Number of rooms: 250
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Also Known As:
Crowne Plaza Lexington
Crowne Plaza Campbell Hotel

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