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All 65 Lexington hotels

The Campbell House

3.5 of 5 Hotel   |   1375 S Broadway, Lexington, KY 40504 (Formerly Crowne Plaza Hotel)
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The Campbell House
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Ranked #51 of 65 hotels in Lexington
A recent review
5 of 5 stars reviewed 1 week ago
Stacy W
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  • Reviews (51)
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51 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

We booked this hotel because it was very close to the hospital that my grandmother was in. The hotel is under construction. The lobby was nice enough and remodeled, but that was where it ended. We went up in an old elevator to our room and opened the door and the musty smell overwhelmed us. We started looking around and... More

Was this review helpful? Yes
The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear Chrismiller84, Please accept my sincerest apologies for all the inconveniences you had during your stay. I would like an opportunity to discuss your experience in more detail. Please feel free to reach out to me personally at the contact information listed below. It will be my goal to restore your faith in the hotel. Thank you, Justin H. jham@thecampbellhouse.com... More

Nashville, Tennessee
17 reviews 17 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel desperately needs help. I love the charm but it needs to be completely remodeled. The whole place is dirty and smells horrible. My allergies couldn't stand it. I had to check out and get another place.

Was this review helpful? Yes
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This apparently used to be the place to be but then went down hill. The new owners have done a great job remodeling! Everything inside and out is Restoration Hardware and it is beatiful. The entire staff was friendly and attentive. The breakfast in the cafeteria is yummy. Would stay here every time I visit!

Was this review helpful? Yes 1
The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Stacy W., Thank you for the kind and honest remarks! We are thrilled with the renovation results thus far and anxious to unveil the finished product in November. It's wonderful to know that our efforts to restore the Campbell House are being noticed. We hope to see you again in the future. All the best, Justin H. Director of Operations... More

Minneapolis, Minnesota
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here during construction, so I should have known better. It may have been a nice hotel in it's time, but it will continue to need renovation. It is a classic type hotel, but could use some updates. The bar is nice and has a pub feel. The exercise room is pathetic and needs new equipment. Easy drive to... More

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Sioux Falls, South Dakota
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The WiFi was extremely fast!! around 35 Mbps. The location is good but the entrances and exits from the streets are not easy to use. Bed used memory foam and was very comfortable but the headboard fell down when I thought I could move the bed back by pull it not realizing that it was not attached to the bed... More

Was this review helpful? Yes 1
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Prior to booking a 3 day stay for my wife and I in Lexington last week, I read many of the reviews of The Campbell House and was quite concerned. However, we decided to take a chance and make a reservation there, and we are very glad we did. First, a note about the negative reviews you'll find here on... More

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

After driving hours and couldn't wait to hit my head on a pillow we booked a room at the "Nasty House!" Walked down the hallway toward our room, the carpet and walls looked as if it had been submerged in water and smell of mold flew up my nose. Couldn't wait to see the room.... walked in the door and... More

Was this review helpful? Yes 1
Bowling Green, Kentucky
Senior Contributor
22 reviews 22 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 28, 2014

This hotel is outdated and needs major extensive repairs. This hotel does not advertise that work is going on at the hotel and makes it very difficult to get in and out. My room had a lousy mattress and flat pillows. The lamps did not work, the air conditioning did not function properly. The bathroom sink and tub were very... More

Was this review helpful? Yes 2
The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Bubba42101, Thank you for your honest remarks regarding your stay. It's unfortunate that we could not meet your expectations and for that, I apologize. As you noted, we are going through a very extensive renovation and it's our goal to make it as less intrusive as possible. Our renovations on the lobby and main entrance will be completed on August... More

Lexington, Kentucky
1 review
1 of 5 stars Reviewed July 28, 2014

Very outdated, rude staff, ripped awnings, broken bricks in sidewalks everywhere.My friend actually tripped on one and hurt her hip!! Our room had a view of construction going on in the front of property. We were overcharged in the bar. Slimmy pool, green moss growing in it! Literally a cement pond!! Worst stay at a hotel I've ever had! Terrible.... More

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Lexington, Kentucky
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 24, 2014

The Campbell House has fallen on hard times, in fact, it even goes by the name Crowne Plaza. It's right in the middle of downtown Lexington so no view. The decor is really outdated, as is the elevator, and the whole hotel is difficult to navigate (think labyrinth). There are broken tiles everywhere and the awnings are torn or severely... More

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Additional Information about The Campbell House

Address: 1375 S Broadway, Lexington, KY 40504 (Formerly Crowne Plaza Hotel)
Location: United States > Kentucky > Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Campbell House 3.5*
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Also Known As:
Crowne Plaza Lexington
Crowne Plaza Campbell Hotel

64 photos of this hotel

Management photos: Courtesy of the property manager

All management photos (65)
Hotel & grounds (8)
Room/suite (29)
Business center/function rooms (4)
Dining (5)
Pool/beach area (3)
Other (16)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
Welcome to The Campbell House of Lexington, KY, an exciting blend of history and hospitality. The hotel has been proudly featured on Travel Channel's Great Escapes as well as Southern Living and most recently in Meeting South as Best of the South for Kentucky. Today, The Campbell House is a vibrant meeting, shopping and entertainment venue in Lexington. We are centrally located near various tourist attractions such as: The University of Kentucky, Keeneland Race Track, Rupp Arena & Commonwealth Stadium - Home of the Kentucky Wildcats, Tattersalls, Redmile, The Lexington Convention Center and Calumet Farm. Come and experience exceptional hospitality at the Crowne Plaza Lexington The Campbell House. Explore our city and discover all Lexington has to offer. We look forward to serving you! ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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