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All 65 Lexington hotels

The Campbell House

3.5 of 5 Hotel   |   1375 S Broadway, Lexington, KY 40504 (Formerly Crowne Plaza Hotel)
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The Campbell House
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Ranked #46 of 65 hotels in Lexington
A recent review
4 of 5 stars reviewed 1 week ago
marylou1017 Newburgh, New York
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42 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Lexington, Kentucky
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The Campbell House has fallen on hard times, in fact, it even goes by the name Crowne Plaza. It's right in the middle of downtown Lexington so no view. The decor is really outdated, as is the elevator, and the whole hotel is difficult to navigate (think labyrinth). There are broken tiles everywhere and the awnings are torn or severely... More

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Newburgh, New York
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is undergoing renovations and when you approach it from what was the main entrance, it looks closed. The entrance was Moved to another wing during the remodel. Signage for the new entry was not clear but we did locate it. Once inside, the hotel was clean and decorated in in architectural style. The staff was very helpful and... More

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11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the fourth year we have stayed there. Always nice. They have recently started a major renovation and it will really help. The staff is so helpful and friendly. They changed our rooms for us so we could all be close together. I like section six. The rooms are larger and a straight shot to the covered downstairs entrance.... More

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The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear Beekeeper49, Thank you for your comments and your continued support for the Campbell House! We also look forward to your return next year. We hope to "shock and awe" you with our new finished product and guest enhancements. All the best, Justin H. Director of Operations 859.519.1353 More

Haymarket VA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

Road trip from NOVA west and ended in Lexington. A quick drive through the city revealed a diamond in a rough. Went to the local Macy's early in the day and asked for a hotel recommendation. The local woman, who seemed to posses intelligence and class mentioned the Campbell. We took it at her word and made a reservation. Spent... More

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The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear ldordal, Thank you for taking a moment to provide your honest remarks about your experience. I'm very sorry that we could not live up to your expectations nor the Lexington resident that provided you with a recommendation to stay with us. The hotel is well overdue for a much needed renovation and the obvious construction is not the most... More

4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed one night and our room was in definite need of an overhaul. Walls showed water damage and carpet gave off a moldy smell that I could smell all night. I'm sure after the renos are done, it'll be much More suitable. The hotel itself had a very old classy look though, it gave me a cool vibe like... More

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The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear Brandon, Thanks for your honest remarks regarding your stay. The hotel is undergoing an extensive renovation that will be complete near the end of the year. We certainly plan on continuing to provide a "cool vibe" with some of our planned additions around the hotel. I apologize for the the condition of your guestroom and I would like to... More

Cincinnati, Ohio
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Had holes in towels, water drained very slowly in tub. Décor is dated. Had gnats in our room. They are going through renovations right now so hopefully this will help with some issues they are having. All the websites have this at 3 1/2 stars which should not be the case. Positives would be a low but comfy bed, a... More

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The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear dnice1979timrick, Thank you for comments. I apologize for the issues that you experienced in your guest room. These deficiencies should have been easily identified by our staff prior to your arrival. As you noticed, we are going through a comprehensive renovation of the hotel and we look forward to sharing it with the public soon. Once again, thanks for... More

Noblesville, Indiana
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

My husband and I needed a weekend away at the last minute and found this hotel to stay at. We wished we had selected something else. It's being re-done but is very much lacking for a relaxing weekend away. The room we stayed in although clean, had holes in the towels, the ceiling had a lot of damage and the... More

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The Campbell Ho... L, Guest Relations Manager at The Campbell House, responded to this review

Dear KimGuze, Thank you for taking a moment to provide feedback regarding your stay. I sincerely apologize that we could not provide the relaxing weekend that you had hoped for. I've forwarded your comments to the appropriate department heads for immediate follow-up. The major renovations on the lobby and restaurant will be completed late July. We will also have a... More

Montgomery, Illinois
11 reviews 11 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 3, 2014

I stayed here with my husband and two teens while we visited their sibling who's a UK student. While the hotel definitely needs sprucing up, they are in the process of doing this. Any areas of concern that might have bothered us - such as a need for new carpet and some paint in areas - are being addressed. That... More

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Walton, Kentucky
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 28, 2014

Great place to stay; rooms are nice and convenient to everything. The restaurant & lounge is excellent food and service was great! They also have a shuttle if transportation is needed. The traditional place to stay and not far from Keeneland or Rupp Arena.

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Top Contributor
78 reviews 78 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed May 25, 2014

After reading of the reviews here, I was concerned. But everything was fine. Very nice room, all employees were very friendly and helpful. They are working around the construction but didn't let that effect their job .joletta was very helpful at the front desk. Bar help was excellent. Some folks complain that it needs updating, that is what they are... More

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Additional Information about The Campbell House

Address: 1375 S Broadway, Lexington, KY 40504 (Formerly Crowne Plaza Hotel)
Location: United States > Kentucky > Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Campbell House 3.5*
Reservation Options:
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Also Known As:
Crowne Plaza Lexington
Crowne Plaza Campbell Hotel

64 photos of this hotel

Management photos: Courtesy of the property manager

All management photos (65)
Hotel & grounds (8)
Room/suite (29)
Dining (5)
Pool/beach area (3)
Other (20)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Welcome to The Campbell House of Lexington, KY, an exciting blend of history and hospitality. The hotel has been proudly featured on Travel Channel's Great Escapes as well as Southern Living and most recently in Meeting South as Best of the South for Kentucky. Today, The Campbell House is a vibrant meeting, shopping and entertainment venue in Lexington. We are centrally located near various tourist attractions such as: The University of Kentucky, Keeneland Race Track, Rupp Arena & Commonwealth Stadium - Home of the Kentucky Wildcats, Tattersalls, Redmile, The Lexington Convention Center and Calumet Farm. Come and experience exceptional hospitality at the Crowne Plaza Lexington The Campbell House. Explore our city and discover all Lexington has to offer. We look forward to serving you! ... more   less 
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