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All 4 LaGrange hotels

Comfort Suites

2.0 of 5 Hotel   |   1500 E Crystal Dr., LaGrange, KY 40031
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39%
Ranked #2 of 4 hotels in LaGrange
A recent review
5 of 5 stars Reviewed June 25, 2014
talltree24 Chicago, Illinois
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46 people have reviewed this hotel

Traveler rating
    9
    9
    7
    5
    16
See reviews for
16
14
2
8
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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English first
Unites States of America
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Not the worst hotel I've ever stayed in by a stretch. But, far from the best. Staff was nice. The biggest issue appears to be poor maintenance. On the list- -Poorly installed tile not flush with the wall. This leaves a gap that is nasty behind it. -Pipes in shower connected backwards. So, turning it on a little is the... More

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Unites States of America
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Not the worst hotel I've ever stayed in by a stretch, but far from the best. Staff was nice. The biggest issue appears to be poor maintenance. On the list- -Poorly installed tile not flush with the wall. This leaves a gap that is nasty/moldy behind it. -Pipes in shower connected backwards. So, turning it on a little is the... More

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Chicago, Illinois
Top Contributor
58 reviews 58 reviews
27 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 25, 2014

We stayed here on a recent visit to the Louisville area. Not sure why some people have given the hotel a bad rating. We enjoyed our stay even though it was a short one. Plenty of pillows, comfortable bed, large bathroom and tons of room. The hotel was quiet, never heard the other patrons. Breakfast was yummy and a good... More

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey about your recent stay with us. Your feedback is very important to us. We are happy you enjoyed your stay here and we look forward to seeing you the next time!! Thank you, Melissa Brewer More

Louisville, Kentucky
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 30, 2014

I stayed at this comfort suites for one night. Susan and Melissa were very friendly, the room was lovely and the bed was comfortable. The breakfast was a full breakfast, not one of those piddley continental breakfasts. The hotel and pool were nice and clean. Over all it was a very comfortable experience.

Was this review helpful? Yes 3
Melissa B, General Manager at Comfort Suites, responded to this review

Hello Kim P., Thank you for taking the time to complete our online survey. Your feedback is very important to us. We use it to improve our guest experience. We do cherish our employees and they strive to make this hotel feel like a home away from home. I'm happy to know they are making our guests feel great! Thank... More

North Vernon, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2014

I had a wonderful time at this hotel, from the employees, Susan, Melissa L. and Melissa B. The housekeeping supervisor (Joyce) was absolutely wonderful and she does a wonderful job. Thank you for working so hard! The hotel was clean and friendly. They all make you feel like you are home. The atmosphere is welcoming. The breakfast was delightful and... More

Was this review helpful? Yes 1
Melissa B, General Manager at Comfort Suites, responded to this review

Hello, Thank you for taking the time to complete our online survey. Your feedback is very important to us. I am glad you enjoyed our employees. They strive to make our guests feel at home and it sounds like they did a good job with you. We look forward to seeing you in the future! Thank you, Melissa Brewer General... More

Rochester Hills, Michigan
Top Contributor
94 reviews 94 reviews
25 hotel reviews
164 helpful votes 164 helpful votes
2 of 5 stars Reviewed May 28, 2014

I agree with the other reviewers about a strange odor to this property. We did have to ask to change a room because of the stale smell and a HVAC system that was not working correctly. The hotel is very small for a Comfort Suites, which is not a problem. The staff was friendly, but there is a general feeling... More

Was this review helpful? Yes 3
Melissa B, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey. Your feedback is how we improve our guest experience and is very important to us. We apologize for failing to exceed your expectations and hope that you will give us another chance to do so. Thank you, Melissa Brewer General Manager Comfort Suites 1500 East Crystal Drive LaGrange, KY... More

Detroit, Michigan
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 7, 2014

We noticed a couple minor problems with the room after check-in, but not worth switching. But when I tried to air out the place with the A/C and its fan would only run weakly, I went to the desk and reported it. The clerk was very apologetic and switched us to another room immediately. Outstanding and friendly service. Everything was... More

Was this review helpful? Yes 1
Melissa B, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Melissa Brewer... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 3, 2014

Very friendly staff, from the front desk with Susan and Melissa, to the house keepers, they made us feel "at home" and welcomed. Rooms are recently renovated, so the rooms were better than I originally thought on first impression. Appreciated the Kentucky hospitality.

Was this review helpful? Yes 2
Melissa B, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Melissa Brewer... More

Columbus, Ohio
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 24, 2014

We met here as a halfway point to bring my father (suffering from poor health & in a wheelchair) up north. The minute we walked into the lobby, the air felt quite humid and the smell was disgusting. The main lobby area smelled of mold and the elevator smelled so gross (like someone had defecated on the carpet & no... More

Was this review helpful? Yes 2
Melissa B, General Manager at Comfort Suites, responded to this review

Hello "Avoid", Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More

Boonville, Missouri
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed April 20, 2014

I have been staying at this location for many years. There were a couple of years where things were really run down but I think they are trying really hard now. They allowed me to have a birthday party in the breakfast area on a Thursday evening. There were 7 children under age 11 and 6 adults. This is not... More

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites, responded to this review

Hello, Thank you for taking the time to fill out our survey on TripAdvisor. Your feed back is very important to us and we use it to make every guests stay here enjoyable. I'm happy to hear the staff here exceeded your expectations. We strive to make all of you happy. We look forward to seeing you again in the... More

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Additional Information about Comfort Suites

Address: 1500 E Crystal Dr., LaGrange, KY 40031
Phone Number:
Location: United States > Kentucky > LaGrange
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites 2*
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Also Known As:
Comfort Hotel Lagrange
Comfort Suites Lagrange
Lagrange Comfort Suites

25 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
A La Grange hotel - Comfort Suites hotel in the heart of Oldham CountyNestled in the heart of Oldham County and easily accessible from Interstate 71, the Comfort Suites® hotel is convenient to the highway triangle of Cincinnati, Louisville and Lexington. This La Grange, KY hotel is about 35 minutes from Churchill Downs horse racing venue, the Louisville Science Center and the Louisville International Airport. La Grange is Oldham County's largest city. It is filled with historic sites, iron-front buildings, a variety of restaurants, several shops and the Renaissance Revival-style courthouse, built in 1875. Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, sausage, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. Guests of this La Grange, KY hotel will enjoy amenities like free local calls, free weekday newspaper and free coffee. Enjoy a workout in the fitness center, or relax in the indoor pool and hot tub. Business travelers will appreciate a computer with Internet access in the lobby. There is a meeting room available to accommodate most events and business functions. All spacious guest rooms include refrigerators, microwaves, free wired and wireless high-speed Internet access, coffee makers, irons, ironing boards, two-line telephones and cable television with HBO. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. This is a pet-friendly hotel. The Comfort Suites hotel provides a convenient location, superior accommodations and excellent service. You'll find us to be the perfect destination for relaxing or working while in the La Grange area, also we have just completed a full renovation. Pet accommodation: 10.00/night per pet. Refundable Deposit Required: 50.00. Size limit maximum of 75 pounds ... more   less 
Number of rooms
55

Questions & Answers

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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