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Comfort Suites East

2.0 of 5
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1850 Resource Way, Jeffersontown, KY 40299
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Comfort Suites East
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Ranked #7 of 9 Hotels in Jeffersontown
A recent review
3 of 5 stars reviewed 1 week ago
BXT49 Mascoutah, IL
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61 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mascoutah, IL
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We stopped at this hotel on our way to the D.C. area. It is well-maintained and reasonably priced, but had only luke-warm water. Breakfast, wi-fi connection and housekeeping were all very good. We also appreciate the AAA rate that was offered.

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Kansas City, Missouri
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One of the few negatives was the difficulty in finding this hotel. Also there are not any drugstores or discount stores nearby. There was a gas station in the parking area that had a good selection of "convenience store" items. The layout of the hotel and of our room was great. The fireplace and vaulted ceiling in the lobby was... More 

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Marietta, Pennsylvania
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room is very comfortable, spacious and clean & is facilitated by free wi-fi & TV with decent number of channels.The hotel has a small pool for a relaxed dip. The complimentary breakfast is good & satiating but can use wider range of fresh fruit. The bathroom is spacious and well equipped. However, it could use better placement of towel... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 18, 2015 via mobile

Seemed like everything about this place went wrong!! We had 12 rooms booked for a baseball team 2 months prior. They messed up our reservation several times prior to arrival... that all had to be ironed out many times. They even had my credit card info with another guests name at one point! Here's a list of the crazy things... More 

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Fort Knox, Kentucky
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 27, 2015 via mobile

We stop in Louisville when travelling south. This property allows pets and they were recently renovated. But quality control must have missed this room or houskeeping has missed since renovation. The fan on bathroom was loud and vibrated and dirty. Floor was dirty. Curtains were half off the track and I had to stand on bed and lean against wall... More 

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Level Contributor
4 reviews
4 of 5 stars Reviewed May 23, 2015

I travel a bit for work and I usually stay in Choice Hotels. This hotel was clean and updated. The breakfast was about average for Choice Hotels. The staff were friendly and helpful. I would definitely stay here again if I were to travel through Louisville.

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 20, 2015

Upon our arrival to the hotel, we were flatly ignored by the front desk clerk on duty at approximately 4:00pm. While we stood at the desk awaiting our room, the clerk was in the back office area leaning on a door talking to another employee out of our view. The clerk looked in our direction several times but never acknowledged... More 

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Pamela C, General Manager at Comfort Suites East, responded to this review

We never want you to have an experience as you've described. I know our staff goes out of there way to accommodate all guests in all areas. If any issues are brought to our attention, we commit to correcting these issues. I'm so sorry that we were not aware of the problems experienced. As the GM of this property, I... More 

Bakersfield, California, United States
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed May 9, 2015

These were really nice rooms. Beds were comfy. We had a king with a pull out sofa. I like that room configuration in general, but this room had a mini half wall between the two which provided a little privacy. The shower was nice as well. The complimentary breakfast had some hot items in it like pancakes and scrambled eggs,... More 

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tennessee
Level Contributor
91 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed May 1, 2015

King room. Room, bathroom, bed and carpet were clean. Air-conditioner was loud when running. The lady that checked us in was very nice. Breakfast did not start until 7 on Sunday. We did wish to have breakfast Sunday morning due to tight schedule we had that morning but 7am was 1 hour too late. The shower head has not changed... More 

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Pamela C, General Manager at Comfort Suites East, responded to this review

I am very sorry to hear you had issues during your stay with us. I do understand that a 7AM breakfast might not fit your busy schedule on the weekends. We try to accommodate teams or groups who are staying with us on an earlier time to serve breakfast. My apologies for any noise in the hallways. We have a... More 

1 review
5 of 5 stars Reviewed March 22, 2015

Well received by check in staff at Comfort Suite Hotel. Slept well on extremely comfortable bedding. Breakfast was punctual at 6am and staff at hand together with Guest Service Manger Amita ensured that you had a pleasant breakfast. Will return again.

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Pamela C, Manager at Comfort Suites East, responded to this review

Dear Guest, We would like to thank you so much for staying with us here at the Comfort Suites Louisville. As a value guest we are so pleased that you stayed with us. We also want to make sure that your stay with us is 10 out of 10. Comfort Suites Louisville is always here to provide you with outstanding... More 

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