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All 8 Jeffersontown hotels

Comfort Suites East

2.0 of 5 Hotel   |   1850 Resource Way, Jeffersontown, KY 40299
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Ranked #4 of 8 Hotels in Jeffersontown
A recent review
5 of 5 stars Reviewed January 17, 2015
Shashi M Dallas, Texas
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51 reviews from our community

Traveler rating
    17
    12
    11
    3
    8
See reviews for
19
10
3
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dallas, Texas
1 review
5 of 5 stars Reviewed January 17, 2015

Very comfortable overall experience from the bed to the excellent staff and service I received. I was on business and needed a room that was quiet and Internet strength good. I was not let down and would recommend and stay here again. Thank you for the service.

Was this review helpful? Yes
Pamela C, General Manager at Comfort Suites East, responded to this review

Thank you so much for being our guest. We appreciate your business and are very happy you had a good visit. It is our goal to insure you are comfortable and have everything you need while staying at Comfort Suites Louisville East. I appreciate your kind comments and we certainly look forward to a return visit from you. You are... More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed January 15, 2015

By far one of the worst experiences in my life. Shocked and dissatisfied with how poorly my family and I were treated at the Comfort Suites East, Louisville, KY by Guest Service Agent, Susan. After returning to the hotel from dinner at approx. 9pm, Susan knocked on our door at 9:15pm to say in an unfriendly tone that a guest... More 

Was this review helpful? Yes 6
Pamela C, General Manager at Comfort Suites East, responded to this review

It is unfortunate that any guest should be asked to leave our hotel, but when one room generates multiple complaints, we have to address those complaints as we receive them. Guest service is of utmost priority and we take it seriously. All of our guests should be able to enjoy a visit, free of problems and issues and especially not... More 

Wallins Creek, Kentucky, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 15, 2015

This was my first time staying in Louisville, so I really didn't know where to stay. I have KY Farm Bureau Home & Auto Insurance and Comfort is one of the chains that offer a discount for KFB policy holders. I was looking for somewhere reasonably close to Kentucky School for the Blind, as this was the purpose of my... More 

Was this review helpful? Yes
Pamela C, General Manager at Comfort Suites East, responded to this review

Thank you and we hope to see you again! We certainly enjoyed having you and your children stay with us. I will share your comments with my staff. I appreciate your very positive comments concerning the pool, your room, the staff, and your entire visit. We just completed our renovation in October and I'm so pleased you liked what we've... More 

Smyrna, Tennessee
Top Contributor
152 reviews 152 reviews
19 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed January 10, 2015

We were passing through Louisville, and elected to stay at this hotel. The check-in was efficient and the staff was courteous. Our room was nice and spacious and very clean. The hotel was fairly quiet except for some early risers slamming doors. The breakfast was good with sausage, eggs, biscuits, waffles, and all the usual pastries and cereal. and well... More 

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Pamela C, Manager at Comfort Suites East, responded to this review

I would like to thank you for staying with us at the Comfort Suites Louisville. I do want to apologize for all the issues that you had during your stay with us and I will inform the maintenance department and have that fixed. Our hotel is under a current remodel and we are working to have everything new and ready... More 

1 review
5 of 5 stars Reviewed January 9, 2015

I have stayed at this hotel several times and each time I find it of great quality. Everything is clean and in wonderful condition. The appearance is very good both inside and outside. I enjoy the breakfast and all of my stay. I recommend this hotel to anyone!

Was this review helpful? Yes
Pamela C, General Manager at Comfort Suites East, responded to this review

We appreciate your return business and hope to see you again soon. Thank you for positive comments concerning the look of the hotel and our breakfast. We have a very good selection and are always looking to add new items. We are an all suite property and also have executive suites that offer a larger living room area and bedroom... More 

Kingsport, Tennessee
Top Contributor
175 reviews 175 reviews
55 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed January 7, 2015

I was a bit apprehensive about this motel since it had been undergoing renovations last Summer. Since I vary my hotel and motel stays between Holiday Inn Express and Choice Hotels I figured it was time to try a Comfort Suites. I'm usually never disappointed with them and their quality is usually consistent. This Comfort Suites was no exception. The... More 

Was this review helpful? Yes
Pamela C, General Manager at Comfort Suites East, responded to this review

Thank you for staying with us again. I appreciate your very positive comments concerning the completion of the renovation. I will share your comments with my staff...they will be very pleased that you were so happy with your visit. I'm sorry, you missed breakfast, so you MUST come back and try our wonderful breakfast. We have a large variety of... More 

Vine Grove
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 1, 2015

Hotel is very nice and updated. Flat screen tv, new furniture and carpet, new shower. The only problem is the noise, it's easy to hear through the door what's going on outside the room. The pool was also cold but no big deal , hot tub is great, free breakfast is good.

Was this review helpful? Yes
Pamela C, General Manager at Comfort Suites East, responded to this review

Thank you taking the time to comment on your recent visit. It is certainly our goal for your stay to be enjoyable. My apologies for the pool, but I'm happy you enjoyed the spa. Please come back to visit anytime. We look forward to seeing you again. Much thanks for staying at Comfort Suites Louisville East. Pamela K, Callahan General... More 

Clayton
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2014

We stayed last Friday and Sat. as part of a wedding. We liked it so much, that we stayed another day! Service was outstanding, wonderful team of employees. The location was good. The hotel was well maintained. Wish I'd taken a swim suit, surprised with the swimming pool. Prided right, good value. Would certainly stay there again, if in the... More 

Was this review helpful? Yes 1
Pamela C, Manager at Comfort Suites East, responded to this review

Just got your review in and we are so pleased that you had such a great time at our hotel. The Comfort Suites Louisville East has gone under a complete remodel with new bed, fresh carpet and flat screen TV’s. It’s been my pleasure having you stay with us. We look forward to having you stay with us on your... More 

Crystal Lake, Illinois
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 2, 2014

We stopped here without reservations very late on our way home on Thanksgiving weekend. We were pleasantly surprised both by the reasonable rates and by what appeared to be recent renovations. Room was super clean with truly comfortable beds with comforters- no scratchy or questionably clean blankets here! Also there was a choice of pillows, which was a nice touch.... More 

Was this review helpful? Yes
Pamela C, Manager at Comfort Suites East, responded to this review

Dear Guest, I would like to thank you so for your recent stay with us at the Comfort Suites Louisville East. We strive to make sure that your stay with us is a 10 out of 10. Our hotel has gone though some great new upgrades, with new rooms, lobby and breakfast area. I am so pleased that we are... More 

Lilburn, Georgia, USA
Top Contributor
60 reviews 60 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 22, 2014

Attending a conference at SE Christian Church. The staff was very friendly. Especially when you discover the back way to the church going under the interstate, it is a great location to the church. Reasonable prices. Good breakfast.

Was this review helpful? Yes
Pamela C, Manager at Comfort Suites East, responded to this review

I would like to thank you so much for you recent stay with us. We appreciate you stay with us during our current renovations at our hotel. I am so glad that you enjoy you stay and that your room was clean and comfortable. We look forward to seeing you again soon on your next visit to Louisville Kentucky. More 

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Additional Information about Comfort Suites East

Address: 1850 Resource Way, Jeffersontown, KY 40299
Phone Number:
Location: United States > Kentucky > Jeffersontown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites East 2*
Number of rooms: 69
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Also Known As:
Comfort Suites Louisville
Louisville Comfort Suites

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