We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Comfort Suites East

2.0 of 5
Hotel website
Hotel deals
1850 Resource Way, Jeffersontown, KY 40299
Special Offer
Choice Privileges Points
Comfort Suites East
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #7 of 9 Hotels in Jeffersontown
A recent review
5 of 5 stars reviewed yesterday
Pratibha S Marietta, Pennsylvania
Add Photo Write a Review

59 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    19
    14
    13
    4
    9
See reviews for
22
11
3
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
  • All months
    (59)
  • Mar-May only
    (17)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (14)
All months
Marietta, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The room is very comfortable, spacious and clean & is facilitated by free wi-fi & TV with decent number of channels.The hotel has a small pool for a relaxed dip. The complimentary breakfast is good & satiating but can use wider range of fresh fruit. The bathroom is spacious and well equipped. However, it could use better placement of towel... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Seemed like everything about this place went wrong!! We had 12 rooms booked for a baseball team 2 months prior. They messed up our reservation several times prior to arrival... that all had to be ironed out many times. They even had my credit card info with another guests name at one point! Here's a list of the crazy things... More 

Was this review helpful? Yes
Fort Knox, Kentucky
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 27, 2015 via mobile

We stop in Louisville when travelling south. This property allows pets and they were recently renovated. But quality control must have missed this room or houskeeping has missed since renovation. The fan on bathroom was loud and vibrated and dirty. Floor was dirty. Curtains were half off the track and I had to stand on bed and lean against wall... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed May 23, 2015

I travel a bit for work and I usually stay in Choice Hotels. This hotel was clean and updated. The breakfast was about average for Choice Hotels. The staff were friendly and helpful. I would definitely stay here again if I were to travel through Louisville.

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 20, 2015

Upon our arrival to the hotel, we were flatly ignored by the front desk clerk on duty at approximately 4:00pm. While we stood at the desk awaiting our room, the clerk was in the back office area leaning on a door talking to another employee out of our view. The clerk looked in our direction several times but never acknowledged... More 

Was this review helpful? Yes 2
Pamela C, General Manager at Comfort Suites East, responded to this review

We never want you to have an experience as you've described. I know our staff goes out of there way to accommodate all guests in all areas. If any issues are brought to our attention, we commit to correcting these issues. I'm so sorry that we were not aware of the problems experienced. As the GM of this property, I... More 

Bakersfield, California, United States
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed May 9, 2015

These were really nice rooms. Beds were comfy. We had a king with a pull out sofa. I like that room configuration in general, but this room had a mini half wall between the two which provided a little privacy. The shower was nice as well. The complimentary breakfast had some hot items in it like pancakes and scrambled eggs,... More 

Was this review helpful? Yes
tennessee
Top Contributor
91 reviews 91 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 1, 2015

King room. Room, bathroom, bed and carpet were clean. Air-conditioner was loud when running. The lady that checked us in was very nice. Breakfast did not start until 7 on Sunday. We did wish to have breakfast Sunday morning due to tight schedule we had that morning but 7am was 1 hour too late. The shower head has not changed... More 

Was this review helpful? Yes
Pamela C, General Manager at Comfort Suites East, responded to this review

I am very sorry to hear you had issues during your stay with us. I do understand that a 7AM breakfast might not fit your busy schedule on the weekends. We try to accommodate teams or groups who are staying with us on an earlier time to serve breakfast. My apologies for any noise in the hallways. We have a... More 

1 review
5 of 5 stars Reviewed March 22, 2015

Well received by check in staff at Comfort Suite Hotel. Slept well on extremely comfortable bedding. Breakfast was punctual at 6am and staff at hand together with Guest Service Manger Amita ensured that you had a pleasant breakfast. Will return again.

Was this review helpful? Yes
Pamela C, Manager at Comfort Suites East, responded to this review

Dear Guest, We would like to thank you so much for staying with us here at the Comfort Suites Louisville. As a value guest we are so pleased that you stayed with us. We also want to make sure that your stay with us is 10 out of 10. Comfort Suites Louisville is always here to provide you with outstanding... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed January 17, 2015

Very comfortable overall experience from the bed to the excellent staff and service I received. I was on business and needed a room that was quiet and Internet strength good. I was not let down and would recommend and stay here again. Thank you for the service.

Was this review helpful? Yes
Pamela C, General Manager at Comfort Suites East, responded to this review

Thank you so much for being our guest. We appreciate your business and are very happy you had a good visit. It is our goal to insure you are comfortable and have everything you need while staying at Comfort Suites Louisville East. I appreciate your kind comments and we certainly look forward to a return visit from you. You are... More 

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 15, 2015

By far one of the worst experiences in my life. Shocked and dissatisfied with how poorly my family and I were treated at the Comfort Suites East, Louisville, KY by Guest Service Agent, Susan. After returning to the hotel from dinner at approx. 9pm, Susan knocked on our door at 9:15pm to say in an unfriendly tone that a guest... More 

Was this review helpful? Yes 7
Pamela C, General Manager at Comfort Suites East, responded to this review

It is unfortunate that any guest should be asked to leave our hotel, but when one room generates multiple complaints, we have to address those complaints as we receive them. Guest service is of utmost priority and we take it seriously. All of our guests should be able to enjoy a visit, free of problems and issues and especially not... More 

Questions? Get answers from hotel staff and past guests. Ask a question

56 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (46)
Viewed
Room/suite (15)
Viewed
Bathroom (10)
Viewed
Hotel & grounds (8)
Viewed
Business center/function rooms (5)
Viewed
Dining (3)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (2)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Room/suite (1)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay