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All 8 Jeffersontown hotels

Comfort Suites East

2.0 of 5 Hotel   |   1850 Resource Way, Jeffersontown, KY 40299
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Ranked #6 of 8 Hotels in Jeffersontown
A recent review
5 of 5 stars reviewed 1 week ago
DickMetzgar Clayton
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44 reviews from our community

Traveler rating
    14
    9
    11
    3
    7
See reviews for
17
7
3
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Clayton
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed last Friday and Sat. as part of a wedding. We liked it so much, that we stayed another day! Service was outstanding, wonderful team of employees. The location was good. The hotel was well maintained. Wish I'd taken a swim suit, surprised with the swimming pool. Prided right, good value. Would certainly stay there again, if in the... More 

Was this review helpful? Yes 1
Pamela C, Manager at Comfort Suites East, responded to this review

Just got your review in and we are so pleased that you had such a great time at our hotel. The Comfort Suites Louisville East has gone under a complete remodel with new bed, fresh carpet and flat screen TV’s. It’s been my pleasure having you stay with us. We look forward to having you stay with us on your... More 

Crystal Lake, Illinois
Contributor
19 reviews 19 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stopped here without reservations very late on our way home on Thanksgiving weekend. We were pleasantly surprised both by the reasonable rates and by what appeared to be recent renovations. Room was super clean with truly comfortable beds with comforters- no scratchy or questionably clean blankets here! Also there was a choice of pillows, which was a nice touch.... More 

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Pamela C, Manager at Comfort Suites East, responded to this review

Dear Guest, I would like to thank you so for your recent stay with us at the Comfort Suites Louisville East. We strive to make sure that your stay with us is a 10 out of 10. Our hotel has gone though some great new upgrades, with new rooms, lobby and breakfast area. I am so pleased that we are... More 

Lilburn, Georgia, USA
Top Contributor
61 reviews 61 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Attending a conference at SE Christian Church. The staff was very friendly. Especially when you discover the back way to the church going under the interstate, it is a great location to the church. Reasonable prices. Good breakfast.

Was this review helpful? Yes
Pamela C, Manager at Comfort Suites East, responded to this review

I would like to thank you so much for you recent stay with us. We appreciate you stay with us during our current renovations at our hotel. I am so glad that you enjoy you stay and that your room was clean and comfortable. We look forward to seeing you again soon on your next visit to Louisville Kentucky. More 

Richmond, Kentucky, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

First off just wanted to say what an amazing staff that they have at this hotel. I came out for the week and stayed for business. The decor of the hotel was to die for when i first walked in. I asked to speak to a manager and wanted to see if i could be shown around first before I... More 

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Pamela C, Manager at Comfort Suites East, responded to this review

Thank you so much for you recent stay with us at the Comfort Suites Louisville East. Our hotel has gone through some great new upgrades to all of our guest rooms and lobby and breakfast area. I am so pleased that we were able to help you and you enjoyed your stay with us. Comfort Suites Louisville East is close... More 

Orlando, Florida
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 11, 2014

I'm glad we booked this despite a lack of reviews. This is a nice find in what appears to be a newly developed area of Louisville. Parts of the hotel smelled of paint, which means they are renovating. The hotel seems clean and updated. Our room was large with a couch and fridge, the beds were tall and extremely comfortable... More 

Was this review helpful? Yes
Pamela C, Manager at Comfort Suites East, responded to this review

Dear Guest, We are so pleased that you choose our hotel and enjoyed your recent stay with us. As a value guest we appreciate your time to give us a great review. We have just gone through a recent renovation to our hotel and I am glad that you enjoyed your room and comfortable stay with us. The next time... More 

Glasgow
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 31, 2014

We had a great stay at this location. Look like everything was new and newly renovated. The staff was great and very helpful. The rooms were great. It was convient for me to get in and get out. The breakfast was great also.

Was this review helpful? Yes
Pamela C, Manager at Comfort Suites East, responded to this review

Thank you so much for choosing the Comfort Suites on your recent trip to Louisville Kentucky. I am so glad that you have enjoyed our renovated rooms. We strive to provide you with outstanding guest service. In the morning we start you with a great breakfast. We hope that you will be staying with us at the Comfort Suites East. More 

Quincy, Illinois
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed June 26, 2014

I used points for my room. I guess you get what you pay for. The hotel was very run down and smelled like body odor. May have been due to all the workers renovating the third floor. My curtains were broke and wouldn't shut, so I requested another room. They said they didn't have any that would fit our family,... More 

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Pamela C, Manager at Comfort Suites East, responded to this review

Dear Guest, I want to apologize that you room was not up to your standards. Doing your stay with us we our hotel was going though a recent renovation and the rooms was in need of up date. Our hotel is now finished and is complete. I would like to invite you back to checkout the new rooms with new... More 

Chicago, Illinois
Contributor
17 reviews 17 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 29, 2014

Get what you pay for! Average hotel! Nothing special but nothing weird. Nice continental breakfast! Warm indoor pool and sauna. Weird body odor smells through the hallways but not in the room. Nice desk clerk too!

Was this review helpful? Yes
Pamela C, Manager at Comfort Suites East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Top Contributor
57 reviews 57 reviews
17 hotel reviews
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed March 19, 2014

Two of my co-workers and I checked into this hotel after our travel department made our reservations. When I arrived there wasn't anyone at the desk for registration. After waiting about 5 minutes someone finally showed up and said they were short handed. The lobby area was dirty and needed to be updated. I checked in and dropped my luggage... More 

Was this review helpful? Yes
Pamela C, Manager at Comfort Suites East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Roanoke, Virginia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 8, 2014

My family (husband, 1 year old, 10lb dog, and myself) stayed here one night while traveling across the country. I wanted to give it 3 stars, but the positives really outweighed the negatives. The bathroom really needed some updating, and the dresser and armoire were basically falling apart. The hot breakfast was "temporarily out of service" for some unknown reason.... More 

Was this review helpful? Yes
Pamela C, Manager at Comfort Suites East, responded to this review

Dear Micah, I want to apologize for all the issues that you had during your stay with us. Our hotel has been going though a recent renovation. I am so sorry that our breakfast area wasn’t open and you didn’t enjoy hot break to start the day. We have completed and would like for you to please come back and... More 

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Additional Information about Comfort Suites East

Address: 1850 Resource Way, Jeffersontown, KY 40299
Phone Number:
Location: United States > Kentucky > Jeffersontown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites East 2*
Number of rooms: 69
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Also Known As:
Comfort Suites Louisville
Louisville Comfort Suites

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