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Comfort Suites East

2.0 of 5
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1850 Resource Way, Jeffersontown, KY 40299
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Comfort Suites East
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Ranked #7 of 9 Hotels in Jeffersontown
A recent review
4 of 5 stars reviewed yesterday
alshartman Louisville, Kentucky
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63 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Louisville, Kentucky
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed yesterday NEW

My family and I stayed here just one night during spring break. We live 5 minutes away and just wanted a pool for the boys. The hotel was clean, friendly staff and a nice pool. The parking lot and landscaping could use some updating. Breakfast was good and I loved the coffee bar during the day. Nothing fancy, but we... More 

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Indianapolis, Indiana
1 review
4 of 5 stars Reviewed 2 days ago NEW

Hotel close to restaurant and gas stations. Clean, nice room, friendly staff. Melissa the cook at breakfast was very sweet ahe got the kids their choice of cereal and cooked a good breakfast. Located only 18 minute from Kentucky kingdom. Great stay for price.

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Mascoutah, IL
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stopped at this hotel on our way to the D.C. area. It is well-maintained and reasonably priced, but had only luke-warm water. Breakfast, wi-fi connection and housekeeping were all very good. We also appreciate the AAA rate that was offered.

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Kansas City, Missouri
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One of the few negatives was the difficulty in finding this hotel. Also there are not any drugstores or discount stores nearby. There was a gas station in the parking area that had a good selection of "convenience store" items. The layout of the hotel and of our room was great. The fireplace and vaulted ceiling in the lobby was... More 

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Marietta, Pennsylvania
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room is very comfortable, spacious and clean & is facilitated by free wi-fi & TV with decent number of channels.The hotel has a small pool for a relaxed dip. The complimentary breakfast is good & satiating but can use wider range of fresh fruit. The bathroom is spacious and well equipped. However, it could use better placement of towel... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 18, 2015 via mobile

Seemed like everything about this place went wrong!! We had 12 rooms booked for a baseball team 2 months prior. They messed up our reservation several times prior to arrival... that all had to be ironed out many times. They even had my credit card info with another guests name at one point! Here's a list of the crazy things... More 

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Fort Knox, Kentucky
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 27, 2015 via mobile

We stop in Louisville when travelling south. This property allows pets and they were recently renovated. But quality control must have missed this room or houskeeping has missed since renovation. The fan on bathroom was loud and vibrated and dirty. Floor was dirty. Curtains were half off the track and I had to stand on bed and lean against wall... More 

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Level Contributor
4 reviews
4 of 5 stars Reviewed May 23, 2015

I travel a bit for work and I usually stay in Choice Hotels. This hotel was clean and updated. The breakfast was about average for Choice Hotels. The staff were friendly and helpful. I would definitely stay here again if I were to travel through Louisville.

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 20, 2015

Upon our arrival to the hotel, we were flatly ignored by the front desk clerk on duty at approximately 4:00pm. While we stood at the desk awaiting our room, the clerk was in the back office area leaning on a door talking to another employee out of our view. The clerk looked in our direction several times but never acknowledged... More 

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Pamela C, General Manager at Comfort Suites East, responded to this review

We never want you to have an experience as you've described. I know our staff goes out of there way to accommodate all guests in all areas. If any issues are brought to our attention, we commit to correcting these issues. I'm so sorry that we were not aware of the problems experienced. As the GM of this property, I... More 

Bakersfield, California, United States
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed May 9, 2015

These were really nice rooms. Beds were comfy. We had a king with a pull out sofa. I like that room configuration in general, but this room had a mini half wall between the two which provided a little privacy. The shower was nice as well. The complimentary breakfast had some hot items in it like pancakes and scrambled eggs,... More 

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