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Hilton Garden Inn Louisville East

Certificate of Excellence
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1530 Alliant Avenue, Jeffersontown, KY 40299
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1 room 1 adult
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Hilton Garden Inn Louisville East
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285 Reviews from our TripAdvisor Community

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Louisville, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Hotel staff was very friendly, Breakfast was great hot tub didn't work but everything else was great. Hotel was very clean and quiet and the area was nice there was a movie theater right around the corner and a kids place. Very family friendly area.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Shannon E
SOKY
1 review
3 of 5 stars Reviewed 4 days ago NEW

The actual accommodations were about what you would expect nowadays for the price. The staff were excellent and very helpful. Freeway access is decent and there are a number of restaurants in the vicinity. The facility itself is somewhat dated and worn but not too bad.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank travelchallenged_bh
Taos
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Another very well run HGI, that does what a business traveler expects from a hotel. Clean, professionally run, and warm employees make this a great place. I had a toilet that was not flushing correctly the evening I checked in. I phoned downstairs around 9p regarding the problem and literally within 5 minutes, the gentlemen was up with the plunger,... More 

Helpful?
Thank Jesse P
Bloomfield Hills, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff is wonderful. The hotel is well located and well maintined. a little on the aging side, so bar and restarant facilities are limite. The rooms are clean and spacious, but several of the mattresses are "adjustable" and don't work properly, which make sleep less than comfortable.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Doug G
Columbus, Ohio
Level Contributor
132 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed January 5, 2016

First the good things: rooms were clean and well maintained. Pool was great. That said now the poor: starting with the receptionist - made me feel like she was doing me a favor by checking me in. No knowledge meant of Hilton Honors status. We were the only ones checking in at the time.move on to breakfast - waitress if... More 

Helpful?
Thank disgusted012
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

We are truly sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding... More 

Greenville, United States
1 review
4 of 5 stars Reviewed December 29, 2015

My family stayed at the Hilton Garden Inn for an after Christmas get-together. We had 10 rooms and they tried to accommodate us as to our location to each other. We spent time in the lobby and the restaurant on the last day, and were well taken care of, although I don't think the staff was prepared for such a... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Constance M
Kathryn P, General Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for taking the time to review us. We very much enjoyed having you and your family at our hotel. I'm happy that you found the hotel to your liking. I will ask our Engineer to double check the beds and TVs in the rooms to ensure these are in proper working condition. I am sorry that you had... More 

Minneapolis, United States
1 review
5 of 5 stars Reviewed December 26, 2015

Clean, friendly, convenient. Good value for price. Rooms were clean and really nice staff at front desk. Also nice to have food and bar on site just to catch up around the lobby with fellow travelers.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dennis G
Kathryn P, General Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you so much for your kind review! I am happy that you were able to enjoy our bar and restaurant. We welcome you back to our hotel any time! Thank you again. More 

Minneapolis, Minnesota
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 16, 2015

Not only is the Hilton Garden Inn chain always predictable, I have never been to a property that isn't extremely comfortable and attractive. The Louisville HGI fits this description perfectly, and the public areas are even a bit nicer than most. But it's the location that is really attractive, just 15 minutes from the airport, 15-20 from downtown depending on... More 

Helpful?
Thank MNtrav7
HGILouEast, General Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you so much for taking the time out to write such an awesome review! Louisville is really a great city and I'm so glad that you enjoyed yourself. Thank you for the kind words about the hotel. Our team works very hard to make this hotel the best it can be, so I'm happy you had a great experience.... More 

United States
1 review
3 of 5 stars Reviewed December 9, 2015

The hotel was clean, staff was very friendly and breakfast was decent. The only complaint was that the bed felt like you were sleeping on a piece of plywood. It was very hard, not what I would expect from the Hilton brand.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steve H
HGILouEast, General Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for taking the time to review us here on TripAdvisor. I am glad that you enjoyed out hotel, staff and breakfast! I do apologize that you found the bed to be uncomfortable. I have sent my Chief Engineer to take a look at the bed to be sure that it was in proper working condition. We hope that... More 

San Antonio, Texas
Level Contributor
5 reviews
4 of 5 stars Reviewed November 24, 2015

This is a nice mid-range hotel. The location is great - right off I-64, with several restaurants nearby - some in walking distance. It is only 3 miles from a very busy street with many stores and all the chain restaurants and a few local ones. The staff were helpful. We enjoy having a restaurant in the hotel - the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steven G
HGILouEast, General Manager at Hilton Garden Inn Louisville East, responded to this review

We thank you so much for staying with us on your visit to Louisville. I am so happy to hear that you enjoyed your time with us. We appreciate you taking the time to review us here on TripAdvisor and sharing your experience with others. We look forward to your next visit with us. You Can Count On Us! More 

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