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All 9 Jeffersontown hotels

Hilton Garden Inn Louisville East

3.0 of 5 Hotel   |   1530 Alliant Avenue, Jeffersontown, KY 40299
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Hilton Garden Inn Louisville East
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128 people have reviewed this hotel

Traveler rating
    56
    41
    13
    11
    7
See reviews for
40
15
14
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • Any
English first
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The city of louisville was sold out due to Thunder on the river festivities . Away from the hotel we normally stay at while visiting Bellarmine University, we were delighted to have a hotel room that was clean and quiet. The staff at the desk were courteous and greeted us with a smile, even at the late hour of our... More

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HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for the great review of the Hilton Garden Inn Louisville East. I am happy to hear you had a good stay with us on your most recent visit to Louisville. We work hard to make sure we are giving our guests the best customer service no matter what time of the day it is. Thank you for staying... More

Salina, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I usually have a good experience at this hotel but this time they completely missed the mark. The bathroom had used wash cloth from the previous guest still in the bathroom. The breakfast chef need a lesson in customer service.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Louisville East. I apologize you had a less than perfect stay with us on your most recent visit to Louisville. I have spoken with the weekday chef about what happened to make sure he knows it cannot happen again. I have also discussed with my executive housekeeper the... More

ashland, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

great staff, well maintained. would refer this location to everyone. great location for getting around. though they charge for breakfast it was a great value and having hot cooked to order is better value than hotels with free mcrowave eggs and bacon.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for the great review for the Hilton Garden Inn Louisville East. It is great to hear you had a good stay with us on your most recent visit to Louisville. We like to get feedback from our guests about their stay and learn what we need to change and what we need to keep the same. Thank you... More

Seymour, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

I had a poor experience which is not typical of the other Hilton Garden Inn's I have stayed at. I didn't provide feedback, mostly because it was so bad I didn't think they could really be any better. The closet door was off the sliding track and the ironing board was laying on the closet floor. I thought not a... More

Review collected in partnership with Hilton Garden Inn

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HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for taking the time to write a review for the Hilton Garden Inn Louisville East. I apologize you did not have a great experience on your most recent stay with us. There is no excuse for the problems you experienced with your room and I have brought all the issues with your room to my executive housekeeper. This... More

Evansville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

They were really busy with a volleyball tournament in town but everyone was very friendly and helpful. The accommodations were great, staff was awesome. The cook to order breakfast was great as well. Being able to order whatever you wanted was better than your typical Continental breakfast. It was close to things we wanted to do and restaurants were nearby... More

Review collected in partnership with Hilton Garden Inn

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HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for taking the time to write a great review for the Hilton Garden Inn Louisville East. It is great to hear you had a good stay with us and that you enjoyed the cook to order breakfast we offer. If there was anything we can do for you on a future stay, please do not hesitate to contact... More

Atlanta, Georgia
Contributor
15 reviews 15 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 weeks ago

When we checked in, we were given a $5 coupon for breakfast. We were told by the front desk that if we ate the cold side, the coupon would cover the breakfast. If we wanted the hot side, we could use the coupon and just pay $5 for breakfast instead of $10. The first morning, we used the coupon and... More

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HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for the review for the Hilton Garden Inn Louisville East. I apologize you did not have the best stay with us due to a problem during breakfast. I apologize if our front desk clerk made you feel unsafe at the hotel. It is my understanding she was trying to understand what was going on as the breakfast server... More

Lynchburg
2 reviews
5 of 5 stars Reviewed March 12, 2014

Great place to stay. Plenty of convenient places to eat and buy gasoline. Right on the interstate, quiet, and the staff is great. Food is good and the staff is concerned about every detail. Also, shopping is near by. Convenient and free parking.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for taking the time to give the Hilton Garden Inn Louisville East a great review. We are so happy to hear you enjoyed your most recent stay with us. We work hard to make sure our hotel is clean and welcoming for our guests and that our staff are the best they can be to give our guests... More

Scottsburg, United States
1 review
5 of 5 stars Reviewed March 12, 2014

Great place to stay! Staff went out of way to care for us and other customers. Room was nice. The major problem we experienced was faulty TV, which they were quick to assist. Breakfast was great! Got a groupon for here and was worth every penny! Very likely to stay here again!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for the great review for the Hilton Garden Inn Louisville East. It is great to hear you had a good stay with us for your anniversary! We work hard to make sure our staff is giving the best possible customer service available. If there is anything we can do for you on a future stay, please do not... More

Memphis, United States
1 review
4 of 5 stars Reviewed March 10, 2014

We had a good stay except the Fridge we reported 2 times was never fixed or replaced. Our food spoiled that we had for our Child's dinner and all the FD person suggested is to get a dinner from the Hotel store. They were not unfriendly just lacking the Customer Service or maintenance to make the experience better or correct... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for taking the time to write a review for the Hilton Garden Inn Louisville East. I apologize the problem that was reported to the front desk staff did not get taken care of right away. We should have come up to look at the fridge and if it was something that couldn't be fixed right away, we definitely... More

1 review
5 of 5 stars Reviewed March 7, 2014

Our flight out of Louisville was cancelled, so we booked the HGI that day. We were able to immediately check-in. Room well kept and up to date. Internet was free and connection good. Very pleased with the stay!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Louisville East. I am happy to hear we were able to get you a reservation no problem due to your cancelled flight. It is great to hear you liked your accomodations while you stayed with us as we were completely renovated in 2012. If there is ever anything... More

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Additional Information about Hilton Garden Inn Louisville East

Also Known As:
Hilton Garden Inn Louisville East Hotel
Hilton Garden Inn Louisville East Hotel Jeffersontown
Hilton Garden Inn Louisville
Hilton Louisville
Louisville Hilton
Address: 1530 Alliant Avenue, Jeffersontown, KY 40299
Phone Number:
Location: United States > Kentucky > Jeffersontown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 hotels in Jeffersontown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Louisville East 3*
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