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All 8 Jeffersontown hotels

Hilton Garden Inn Louisville East

3.0 of 5 Hotel   |   1530 Alliant Avenue, Jeffersontown, KY 40299
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76%
Ranked #1 of 8 hotels in Jeffersontown
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Teri S Jeffersonville, United States
  • Reviews (149)
  • Photos (42)
  • Amenities
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  • Room tips (11)
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149 people have reviewed this hotel

Traveler rating
    67
    46
    16
    12
    8
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47
19
15
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
Jeffersonville, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Room had an odor, employee checking us in wasn't friendly. Breakfast not included...no extra personal amenities unless you buy them (in case you forget something)...air in our room didn't work well. Night shift concierge was very friendly. Hotel is clean...lobby and outside are appealing. Room - average. Nothing special.

Review collected in partnership with Hilton Garden Inn

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Rochester, New York
Top Contributor
52 reviews 52 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here after 10 hours on the road. The room was clean and had good amenities as I come to expect with HGI. The staff friendly and welcoming as well. My nights sleep was anything but restful. About an hour in the adjustable mattress lost all it's air. Long ride and crappy bed equals sore back. Not the way I... More

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HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that the mattress in your room did not live up to expectations. Guest feedback is incredible important to us and we will take your comments under consideration as we work to improve our guest experience. We’re happy to hear you... More

Akron, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is the best hotel I've stayed at on my Akron Oh. to Columbia Mo. trip. I was so sick of the trip on I-70 and the selection of hotels in Indianapolis that I started using the I-64 route through Louisville. I need a hotel to stay in so I can break up the 10 hour + trip. I have... More

Review collected in partnership with Hilton Garden Inn

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HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for the wonderful review of the Hilton Garden Inn Louisville East. I am very happy to hear you enjoyed your room and entire stay with us as you were stopping to break up your long drive. Our staff works hard to make sure our guests have a clean room to go to so they can relax during their... More

Las Vegas
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 25, 2014

Some friends and I drove over 10 hours to get to Louisville for a wedding. When we went to check in at the hotel we had reservations at we were disgusted. There was literally a drug deal going on outside and their computer system was down. I said "not a chance are we staying here." We went to the Hilton... More

Review collected in partnership with Hilton Garden Inn

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HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for the wonderful review of the Hilton Garden Inn Louisville East. I am happy to hear we were able to get you into a great room so you could enjoy the wedding you were in town for. If there is anything we could have done to make your stay even better please do not hesitate to contact the... More

Houston, United States
1 review
1 of 5 stars Reviewed June 23, 2014

The bed was oold and sunken in, the room smelled, and the internet was very poor. I stayed here 3 years ago and the conditions were just as poor. There are far too many other hotels that charge 179 per night that are in much cleaner and better shape.

Review collected in partnership with Hilton Garden Inn

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HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms and internet. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in... More

Louisville, Kentucky
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed June 21, 2014

I recently had my brother in town for family business and booked him in this hotel, conveniently located within two miles of my home. The manager, Gary Burdette was honestly accommodating unlike the usual patronization and forced smiles at other hotels. The room was immaculate and fresh without heavy air fresheners. The Jacuzzi in the spa area was very clean... More

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HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for the review of the Hilton Garden Inn Louisville East. Customer service is very important and it is great to hear it was above and beyond for you. If there is anything we can do for you on a future visit, please do not hesitate to contact the hotel directly. More

Atlanta, Georgia
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 17, 2014

When I am in town for business in Louisville, the HGI Louisville East is my top choice. Located just a 10 min driver from SDF, the hotel sit far enough off the interstate to be quiet. The general area around the hotel is very nice and well kept, with a Logan's Roadhouse across the parking lot and several other hotels... More

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HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for taking the time to write such a great and detailed review of the Hilton Garden Inn Louisville East. It is great to hear you enjoy your stays with us and you like the facility and location. The TV's have been an issue which we are actively working to fix so our guests don't have to deal with... More

DALE, United States
1 review
5 of 5 stars Reviewed June 13, 2014

Excellent value with friendly staff, great breakfast team. My favorite Hilton property. All the staff knows me by name. I have chosen this location for all our guests coming from out of town on business, along with our sales team coming into town for meetings. Restaurants within walking distance and convenient location off the interstate. Great area to walk outside... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for the review for the Hilton Garden Inn Louisville East. I am happy to hear we are consistanly making your stays with us as good as the first. We work hard to make sure everyone enjoys their stays with us. If there is ever anything we can do for you on a future visit please do not hesitate... More

Berea, United States
1 review
4 of 5 stars Reviewed June 13, 2014

Very clean, and relaxing place to stay. Access to several places to eat. Easy arrival and departure process. The only complaint I have is the breakfast service being $9.95 per person, which is a bit pricey for not much more than a continental breakfast.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Louisville East. I am happy to hear you had a good stay with us. The price of breakfast is not just for a buffet but it also includes cooked to order items if you wanted an omelet, fried eggs, pancakes, or waffle. Our breakfast is what sets us... More

Cleveland, Tennessee
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 10, 2014

As a longtime,loyal Hilton fan, this was the first time I'd tried the Garden Inn variant. Clean room, comfy bed, standard Hilton experience. I was stunned, however, to be charged (just under $10 per person) for breakfast. I voted "no" to that and went elsewhere. I'll remain loyal to Hilton but will probably avoid Garden Inns in the future for... More

Was this review helpful? Yes
HGILouEast, Manager at Hilton Garden Inn Louisville East, responded to this review

Thank you for reviewing the Hilton Garden Inn Louisville East. I understand the charge for breakfast seems high but it is an all you can eat buffet with a made to order option if you like omelets, fried eggs, pancakes and waffles. We do offer a Bed and Breakfast rate which is about $5 to $10 more per night, but... More

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Additional Information about Hilton Garden Inn Louisville East

Address: 1530 Alliant Avenue, Jeffersontown, KY 40299
Phone Number:
Location: United States > Kentucky > Jeffersontown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Louisville East 3*
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Also Known As:
Hilton Garden Inn Louisville East Hotel Jeffersontown
Hilton Louisville

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
112

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