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Extended Stay America - Louisville - Alliant Avenue

2.0 of 5
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1650 Alliant Ave, Jeffersontown, KY 40299
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Extended Stay America - Louisville - Alliant Avenue
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Ranked #8 of 9 Hotels in Jeffersontown
A recent review
4 of 5 stars Reviewed December 29, 2014
David W
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29 reviews from our community

Traveler rating
    11
    3
    2
    5
    8
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8
1
2
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (29)
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    (8)
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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

There were so many things wrong with this stay. In 20 years of business travel, I've never experienced anything like this before. Rather than type 10 paragraphs, here's a list (and photos! Who doesn't love photos?). - The GM (Shane, a very smarmy fellow to deal with) neglected to tell his night staff about our direct bill. So checking 5... More 

Was this review helpful? Yes 1
Louisville, Kentucky
Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The breakfast is joke !!, a few packaged pastries, coffee, apples, oranges, and oatmeal that's it. I didn't see anybody at breakfast area. Rooms are Good, spacious, Near by Sams club and lot of fast food restaurants. little hard to get a parking spot if you are late at night. Don't expect much other than a place to stay at... More 

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Manager_11525, General Manager at Extended Stay America - Louisville - Alliant Avenue, responded to this review

Thank you for the feedback about your stay at our hotel. I was disheartened to read that our grab-and-go breakfast was not up to your expectations. Please accept our apologies. In response to your feedback, we will be sure to better explain our breakfast option at check-in. We continually work to improve our hotel, so I really appreciate you providing... More 

1 review
4 of 5 stars Reviewed December 29, 2014

The room was nothing special, but everything was clean. The shower was hot, the towels were clean, and I had a full-size fridge, microwave, and stove in my room. The area is safe and there are restaurants near by. What makes this hotel stand out is the friendly staff. They went out of their way to be helpful and they... More 

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St. Petersburg, Fla.
Top Contributor
132 reviews 132 reviews
11 hotel reviews
114 helpful votes 114 helpful votes
2 of 5 stars Reviewed December 13, 2014

I'm writing this review while in my room at the Extended Stay. The real difficulty is trying to think and type while doing my best to ignore the wall heater, a contraption that is louder then a jet. What makes it even better is that the heater is right next to the TV. While watching TV, I have to turn... More 

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Crawford, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 21, 2014

We had to be here for 8 weeks. Our booking agent assured us that out of all the ESA's in the area, this was the least tired. Well, we'd hate to have seen the tired ones! The saving grace at this hotel is the staff: Jason, Max, Derrick, Tammy and Justin....I'm sorry to have forgotten the name of the Maintenance... More 

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bville
1 review
4 of 5 stars Reviewed June 18, 2014

Was here for work 8 weeks, reserved room for 8 weeks, they checked me out over the weekend early, house keeping "Stold" my food and personal things, over $50.00 worth, not repaid, new management, worthless, stay away, they will still you for everything you have.

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Debra M, Manager at Extended Stay America - Louisville - Alliant Avenue, responded to this review

Thank you for the feedback about your stay at our hotel. I am sorry to hear that you had issues with your stay. Your comments were reviewed by the staff, and we will continue to work to make sure your experience is not repeated. Thank you for sharing your experience with us. If you have any additional feedback, please reach... More 

Valparaiso, Indiana
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 30, 2014

Where do I start? The room felt dirty, the couch was all ripped, there were minimal blankets on the bed and they were paper thin. The bed was rock hard. The toaster browned only the bottom half of the bread, minimal tv channels, and there was very minimal items for use in the kitchen! To top it off about 15... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Louisville - Alliant Avenue, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that the condition of your room did not meet your expectations. I will be meeting with our staff to review your comments and will be taking the necessary steps to ensure your experience is not repeated. As well, I apologize that your kitchen was not... More 

Louisville, Kentucky, United States
1 review
5 of 5 stars Reviewed November 20, 2013

My family and I had a Apt fire and lost everything, We have been displaced for about a month now and is currently look for a new home to live in. Being in a fire, losing everything and not having a home to live in is very stressful. But the Staff At Extended Stay America on Alliant Ave has made... More 

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Louisville
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 30, 2013

My non-smoking room became increasingly smoky. Was told by the front desk operator that non-smoking and smoking rooms are next to each other and smoke often travels between rooms. After waiting 5 hours for a response, the district manager told me all of their properties in the area are run this way. I was offered another room, not that it... More 

Was this review helpful? Yes 3
Richmond, Virginia
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed July 15, 2013

My husband & I were here for 4 months and from the get go it was bad. The only 2 people we have a positive remark for is Andrea, Manager and Mark the maintenance man. Andrea always has a smile on her face and extremely helpful in all areas. Mark is very pleasant and always gets the job done. Employees... More 

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