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All 9 Jeffersontown hotels

Hawthorn Suites by Wyndham Louisville

2.5 of 5 Hotel   |   11762 Commonwealth Drive, Jeffersontown, KY 40299 (Formerly Candlewood Suites)
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A recent review
4 of 5 stars reviewed 2 days ago
Nooredin N Louisville
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50 people have reviewed this hotel

Traveler rating
    18
    12
    9
    8
    3
See reviews for
7
10
3
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Louisville
1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed 2 nights. Although hotel didn't meet the high expectations I had prior to getting there, I would say that the hotel was above average. The rooms were nicely appointed with a full kitchen and ample space. The bedding was comfortable. The bathrooms were nice and the free breakfast was definetely an added bonus. Without a true lobby, the hotel... More

Review collected in partnership with Hawthorn Suites by Wyndham

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Louisville, Kentucky
2 reviews
5 of 5 stars Reviewed 1 week ago

The people are friendly and so so inviting. The place is so clean and easy access to everything. There is breakfast and coffee every morning. The laundry is FREE. and large size machines. They are pet friendly and just glad I found this place.

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Saucier, Mississippi
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We arrived in town several hours early, but William was very accommodating. He got us into a room as quickly as he could and was very friendly. Explained about all of the amenities, and made sure we didn't need anything. Our room was very clean and comfortable. It was equipped with a full size refrigerator (with ice maker), a two... More

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Cristopher C, Front Office Manager at Hawthorn Suites by Wyndham Louisville, responded to this review

It's great to hear that WIlliam made such an impression on you with his personalized service. We are very grateful to have him as part of our team. Our housekeeping staff additionally works very heard to keep our property sparkling, and it is fanistic to know that their hard work is noticed by our guests. We would also like to... More

Nashville, Tennessee
1 review
5 of 5 stars Reviewed March 7, 2014

I was amazed by the level of service provided by their staff. The check-in process was fast and efficient, and the desk agent friendly and professional. After I used a luggage cart to bring in my bags, one of the housekeepers stopped and offered to take it back for me - even though it was out of the direction she... More

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Cristopher C, Front Office Manager at Hawthorn Suites by Wyndham Louisville, responded to this review

We are delighted to hear that you were impressed with the service provided by our amazing front desk and housekeeping staff. We are very proud of our team and the level of personal attention we provide our guests. Safety is our number one priority and , as you noted, we keep our sidewalks and walkways cleared and salted during snow.... More

Louisville
1 review
1 of 5 stars Reviewed February 22, 2014

The walls between the rooms were paper-thin. I could hear every conversation that my neighbor had on her cell phone. The hotel let dogs into the hotel and there was constant barking. I signed up for Wyndham rewards and I had to call three times to get the points added to my account (after one week)

Review collected in partnership with Hawthorn Suites by Wyndham

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Cristopher C, Front Office Manager at Hawthorn Suites by Wyndham Louisville, responded to this review

We are saddened that you were not satisfied with your recent stay, as we strive to make sure all of our guests have an enjoyable experience. We realize our guests need peace and quiet, and we are extremely sorry you were disturbed by noise from other guest rooms. Hawthorn Suites is a pet friendly chain, and all of our locations... More

Louisville, Kentucky
Contributor
15 reviews 15 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 20, 2014

I've stayed at hotels in many cities, from the Marriott, to the Holiday Inn to the Super 8 (there are actually some nice Super 8's out there), but Hawthorne Suites in Louisville is my favorite. My husband and I lived there for several months in 2012, and whenever we visit Louisville, we always stay there. It's nice to see the... More

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Cristopher C, Front Office Manager at Hawthorn Suites by Wyndham Louisville, responded to this review

We are very flattered to hear that we are your favorite hotel, considering how well traveled you are, having stayed at many hotels in many cities. It was our pleasure hosting you in 2012. We've undergone a complete rennovation since you last stayed with us (as seen in our photos) which wrapped up late 2013. On our first floor we... More

Alaska
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 14, 2014

I had to fly to Louisville do my dads surgery. Hawthorn Suites is on the hotel list provided by Norton Hospital for hotels that give special rates to guests with family in the hospital. They were the ONLY hotel to honor the discounted rate! I called to inquire about the room and explained my situation. When I arrived, hours later,... More

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Cristopher C, Front Office Manager at Hawthorn Suites by Wyndham Louisville, responded to this review

We are very proud to be on Norton Hospital's list of preferred hotels, and as you noted, provide special rates for family of patients. We are very glad that William, one of our Guest Services Agents, was able to take care of you and made you feel welcome. We're please to hear that you enjoyed your stay and hope that... More

Paducah, Kentucky
Contributor
17 reviews 17 reviews
9 hotel reviews
4 of 5 stars Reviewed November 16, 2013

Second time staying here. Only complaint is paper this walls. Pretty sure there were newlyweds next door to us. Really clean, super staff, great breakfast, great location. Will definitely stay here again. Other than the neighbors we enjoyed our stay. No smell of smoke like the other reviews stated. Pretty sure they fixed the issue.

Was this review helpful? Yes
Cristopher C, Front Office Manager at Hawthorn Suites by Wyndham Louisville, responded to this review

It's great to hear that you came back to our property for a second stay and also plan on staying again in the future. When our guests return time and again, we know we are doing something right! We are glad you enjoyed our hot breakfast and found our staff helpful and our property clean. Despite your noisey neighbors, we... More

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Additional Information about Hawthorn Suites by Wyndham Louisville

Also Known As:
Candlewood Suites Louisville
Candlewood Louisville
Louisville Candlewood
Louisville Candlewood Suites
Address: 11762 Commonwealth Drive, Jeffersontown, KY 40299 (Formerly Candlewood Suites)
Phone Number:
Location: United States > Kentucky > Jeffersontown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #5 of 9 hotels in Jeffersontown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Louisville 2.5*
Official Description (provided by the hotel):
At Hawthorn Suites by Wyndham Louisville, we put the amenities where they really count: in your room. Big and built for comfort, it's the ultimate suite for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator with icemaker in the freezer. Work efficiently at your oversized executive desk with two separate phone lines-Use our free Wifi to check email and surf the web. Relax in your recliner while you enjoy watching HD channels on a 37" LCD television. Start off the day with our free hot breakfast which includes milk, coffee, juice, pastries, oatmeal, cereal, and hot breakfast items such as eggs, bacon,or sausage. Use our business center to check e-mail or print boarding passes. Work off some stress in our fitness center or visit the vending area and guest laundry facilities on the 1st floor. We're a pet friendly hotel with a small fee (see animal services for pricing). The Hawthorn Suites by Wyndham Louisville - Jeffersontown is conveniently located off of interstate 64 and exit 17 South. The finest dining, shopping and entertainment are also within miles. ... more   less 
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