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Holiday Inn Express Louisville

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1620 Alliant Avenue, Jeffersontown, KY 40299
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1 room 1 guest
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Holiday Inn Express Louisville
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Holiday Inn Express Louisville
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53 Reviews from our TripAdvisor Community

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Traveler rating
    23
    20
    5
    4
    1
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16
9
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Indiana, USA
Level Contributor
91 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 1 week ago

We've stayed at quite a few Holiday Inn Expresses over the past 5 years, and this was one of the best for sure. We checked in around 10pm and checked out around 10am. Being a busy Friday night, the hotel employee stated she was keeping the pool open later than usual (10:30pm) which was nice as we had considered using... More 

Was this review helpful? Yes
Angelia Gill T, Guest Ambassador at Holiday Inn Express Louisville, responded to this review

Thank you for posting your review with us on your stay at our hotel, First and foremost thank you for choosing our hotel to stay at while you were in the Louisville Area. I really enjoyed reading your post, We are so glad that we met and exceeded your expectation. and I will definitely share your post with our staff.... More 

Boston, Massachusetts
Level Contributor
209 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 437 helpful votes
4 of 5 stars Reviewed July 12, 2015

We enjoyed our stay at this Holiday Inn Express. The check-in staff was friendly, and our room was ready for us up on arrival. The room was very clean, the air conditioning worked well, and the beds were very comfortable. In the evening, the front lobby even had chocolate chip cookies. Just a couple of minor concerns with breakfast. First,... More 

Was this review helpful? Yes
Angelia Gill T, Guest Relations Manager at Holiday Inn Express Louisville, responded to this review

Thank you for your feedback on your stay with us. I enjoyed reading your review on all the good things that we did. Which we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guest on what we can do to improve our service. Please accept our apologies that... More 

York, Pennsylvania
Level Contributor
85 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 16, 2015

I stayed here while visiting the Kentucky Derby. I was disappointed in the lack of customer service I received from the staff. I bad several bad experiences with the staff while staying at the hotel. (1)The day after I had checked in I enter the hotel I and I was rudely greeted with a “Are you a guest here””. I... More 

Was this review helpful? Yes 1
Angelia Gill T, Guest Relations Manager at Holiday Inn Express Louisville, responded to this review

Thank you for taking the time out of your busy day to post your review on your stay with us. While we never want to hear someone's stay was less than perfect. We do want to apologize sincerely for the events that lead up to your review. We appreciate the opportunity to hear your feedback on your stay with us.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 13, 2015

Everything was great,the staff very friendly, very big and spacious rooms , great pool and spa. Breakfast was great too. Close to tons of restaurants. Very nice hotel. Only thing, our room smelled horribly of mold and was very damp. The staff did say they are about to undergo a major Reno due to complaints of mold musty smell. I... More 

Was this review helpful? Yes
Angelia Gill T, Guest Relations Manager at Holiday Inn Express Louisville, responded to this review

Thank you Becky B. for posting your feedback on your stay here. Which I never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guest on what we can do to improve our service. We are making changes and updating, please accept our apologies that we were not able to... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 22, 2015

The hotel is older but clean. The staff are all really friendly - major plus - but I won't go back. Two reasons: 1. The hotel lobby had some kind of artificial scent being sprayed. I'm allergic. 2. The wifi crashed, so I couldn't get ANY work done. They moved me to another room, and we're super apologetic, but when... More 

Was this review helpful? Yes
Angelia Gill T, Guest Ambassador at Holiday Inn Express Louisville, responded to this review

Thank you for taking the time out of your busy schedule to give us feedback on your stay here with us at our hotel. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guest n what we can do to improve our service. We are making updates... More 

Weston super Mare, United Kingdom
Level Contributor
116 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed April 1, 2015

Booked in for one night, a spacious room 410 was allocated. There is not much I can say other than this is what I expect to get in a Holiday Inn Express. The indoor pool was being well used by several families. There are a few restaurants within a short drive for evening meals. The room was quiet both inside... More 

Was this review helpful? Yes
Angelia Gill T, Guest Relations Manager at Holiday Inn Express Louisville, responded to this review

Thank you for posting your review on your stay with us here at our hotel. I was very pleased to read your stay with us was what you expected. Thank you for sharing your review with us and we hope to see you in the near future. Sincerely, Guest Ambassador Tessy Webb More 

Normal IL
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed March 26, 2015

We stayed at the Holiday Inn Express for a short spring break trip. The rooms were clean and the hotel was centrally located. It seemed like everything we wanted to do was 15 min away. We only had breakfast one day and it was good. The cinnamon rolls were warm and very tasty. There is a Starbucks and McDonalds very... More 

Was this review helpful? Yes
Angelia Gill T, Guest Relations Manager at Holiday Inn Express Louisville, responded to this review

Thank you for posting your review on your stay with us here at our hotel, While we never want to hear that your stay was less than perfect, we always appreciate the opportunity to hear from our guest on what we can do to improve our service. We apologize that we were not able to exceed your expectation. Thank you... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 15, 2015

In town with sporting event and wanted a clean, nice and not too expensive place to stay. Great service. Fair price. Complimentary breakfast. Easy location. Fast food nearby. I will stay here again. If you're looking for a nice place to rest, I recommend.

Was this review helpful? Yes
Angelia Gill T, Guest Relations Manager at Holiday Inn Express Louisville, responded to this review

Thank you DRM8791 for taking the time out of your busy schedule to post your view on your stay here with us at our hotel. I was very pleased to read your review on your stay that we met and exceed your expectation. Thank you again for you review and we hope to see you in the near future. Sincerely,... More 

Middletown, Ohio
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 9, 2015

I love this hotel!!! I have stayed a couple of times and it's always been a fantastic stay each time!! Miss Marylisa is a great person she helped my better half surprise me with flowers and candy! It was very special. And I thank her again for her hospitality and help each time and working with us. Thank you!! She... More 

Was this review helpful? Yes
Angelia Gill T, Guest Relations Manager at Holiday Inn Express Louisville, responded to this review

Thank you Endlessthoughts for taking the time out of your busy schedule to post your review on your stay with us here at our hotel. I will definitely make sure I share your review with Mrs. Marylisa. Our staff always takes pride in serving our guest. Thank you again for posting your review and we hope to see you in... More 

Sparta, New Jersey
Level Contributor
95 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 7, 2015

We had to go to Louisville on business and the Tractor Show was in town, so rooms were not a plenty. This place was able to accommodate me. The place looks fairly modern and is in decent shape. The hot breakfast in the morning was decent enough and included hot items such as eggs, bacon, and sausage. The staff was... More 

Was this review helpful? Yes
Angelia Gill T, Guest Relations Manager at Holiday Inn Express Louisville, responded to this review

Thank you Sparta Brian for taking the time out of your busy day to post your review on your stay with us here at our hotel. I was please to read that you would stay here again if you are ever in town and that you enjoyed our breakfast. Thank you again for your review and we hope to see... More 

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