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Quality Inn & Suites Horse Cave

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425 Flint Ridge Road, PO Box 332, Horse Cave, KY 42749 (Formerly Country Hearth Inn Horse Cave)
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Best prices for: 1 room 1 guest
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Quality Inn & Suites Horse Cave
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12 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Englewood, Florida
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

Driving back from Michigan to Florida we stopped in to see if there were any vacancies. We were able to get a room with 2 queen beds. The room was very clean, spacious and comfortable. There was a fridge and a microwave in the room as well. Unfortunately, there is only dish network as opposed to cable so no basic... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW

The Staff was very friendly and welcomed us with smiles and hospitality. Our room was very clean, bed was wonderful. The air was cold. The only problem we had was with the toilet, you had to flush it several times. The Hot breakfast was very good and dining area was very clean. We will stay again. The hotel is still... More 

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1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

My daughter came home infested with bed bugs. I called the manager Kim Adwell who only made excuses and denied there were any bed bugs in the room. I have filed a complaint with Hart County Dept. of Health and with their corporate office. Do yourself a favor and stay somewhere else!!

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Indpls IN
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one night and had booked two adjoining rooms. The rooms were very clean. Cleaner than some upscale hotels I have stayed in. Linda at the front desk went out of her way to make sure you enjoyed your stay even found me a handful of safety pins when I needed one. The pools was also very clean and... More 

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Prattville
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 22, 2015

Room was interesting. By that I mean, the ceiling was crumbling and water stained, the walls were the same. Electrical outlets had covers that do not fit, leaving code violating gaps at the switches and outlets. The carpeting looked like it was done by an amateur DIY'er. But the furniture was brand new and very nice, the linens and towels... More 

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Boulder, Colorado
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 3, 2015

No hot wate at 7:30 am. No hot water at 9:00 am . Lied to by the management, Kim Adwell. I had to squeeze an inadequate compensation out of her. A room with a hot tub in it is fairly useless without hot water. Lightng hit the hotel breakers and blew outs only the hot water breakers. Nothing else's. Uh,... More 

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KimKY282, General Manager at Quality Inn & Suites Horse Cave, responded to this review

Dear Cathy, Thanks for taking the time to give us feedback and that you have shared your experience with us. Direct feedback from our customers, both good and bad, is the most valuable advice we can receive. It allows us to recognize our areas of weakness and make appropriate adjustments to our services and processes. I apologize for the issue... More 

1 review
5 of 5 stars Reviewed March 29, 2015

The hotels is going through major restoration. Our room was super clean. The bed was extremely comfortable. The tv was a nice flat screen. They have a continental breakfast. They have a fridge and microwave in our room and a tiny coffee pot. The staff was friendly. The area around has seen better days. It is very close to Manmoth... More 

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KimKY282, General Manager at Quality Inn & Suites Horse Cave, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room. I will share your compliments with the staff. Hope to see you back again soon at the Quality... More 

Hamilton Ontario Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 18, 2015

My wife and I stayed at this hotel in February 2015. This place has seen better days and we started off with a decently cleaned room the first night. The cold winds did blow through the door due to an unsuitable lining. We got back from visiting the Mammoth Caves the second day to be informed our room had been... More 

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KimKY282, General Manager at Quality Inn & Suites Horse Cave, responded to this review

Dear Valued Guest, Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. That winter storm we had was one for the record books and I am pleased to let you know that we have made adjustments and preparations if this happens again in the future. You willingness to share your thoughts is appreciated. We... More 

long beach,ms
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 17, 2014

the room was gross. the carpet was filthy with pet stains, no drain plugs in either the tub or sink, the tub did not drain. I would never go back. The only good thing was the woman at the desk was very nice.

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Miranda42749, Owner at Quality Inn & Suites Horse Cave, responded to this review

Sorry to hear that you didn't enjoy the stay at our hotel. Its quiet understandable as we have new owners and new management. We are opened as Quality inn and Suites last week and renovated all rooms. We have everything new in the rooms and serving hot breakfast as well. We hope you will give us one chance to serve... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 18, 2014

I got into town looking for a WiFi connection so I could do some business. After waiting for something like an hour for the connection, I got amazingly good internet, but it was spotty. The hotel is a bit outdated and the area looks like it has seen better days. It's better than roughing it in a tent and got... More 

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