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Holiday Inn Express Henderson

2.5 of 5
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2826 US 41 North, Henderson, KY 42420
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Holiday Inn Express Henderson
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Ranked #1 of 7 Hotels in Henderson
A recent review
5 of 5 stars Reviewed June 9, 2015
Pierce G Denton, Texas
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29 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denton, Texas
Level Contributor
206 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed June 9, 2015

stopped in the Holiday Inn Express during a drive back from New England. Got in later than originally planned, so we did not use the pool. The front desk staff was very gracious, and welcoming, picked up my status with IHG right off the bat, we got the room upgrade we were entitled to, checked in without a hitch. The... More 

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Nick P, Front Office Manager at Holiday Inn Express Henderson, responded to this review

Dear Pierce G, We are so happy to hear that you enjoyed your stay with us! We pride ourselves on the service our staff provides, so we are delighted to hear that you found the front desk staff gracious and accommodating. Thank you for considering us, and please come see us again the next time you are on your way... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed May 27, 2015

I made an unexpected stop at the Henderson Holiday Inn Express due to a winter storm in March 2015. I was traveling with my year old daughter and knew their reputation for quality. I was treated courteously and allowed to check in early. There is no food on site beyond the vending machine and breakfast, but normally that wouldn't have... More 

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Nick P, Guest Relations Manager at Holiday Inn Express Henderson, responded to this review

Dear Beth Ann E, We are glad that we could be of service to you during inclement weather, and that you were treated courteously by our staff. We appreciate your feedback about the options we offer for breakfast, and will review what we could add to the breakfast bar. Thank you for taking the time to review our hotel! We... More 

MO
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 22, 2015

This hotel had updated decor, but the lobby needs to be updated too. I was also hoping for a hot tub but they had to take it out. The breakfast was good, but not the best I've had at a hotel. Still, there was hot food, cereal, yogurt, waffles. It was sufficient for my needs. I traveled there with a... More 

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Nick P, Guest Relations Manager at Holiday Inn Express Henderson, responded to this review

Dear Julie M, Thank you for taking the time to review our facility! We appreciate feedback from our guests, especially if it addresses things we need to correct immediately, like maintenance issues with the heating unit and tub. These are things we can fix, and we appreciate you calling them to our attention so we can do so. We are... More 

Nashville, Tennessee
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 24, 2015

I drove up to front of hotel and 2 ladies working at the hotel put out their cigarettes outside and quickly returned to the front desk. One took down a sign that said staff was gone assisting a guest and would return shortly. I checked into my room only to discover that a prior guest had apparently been smoking in... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Henderson, responded to this review

Dear Tim A, Thank you very much for sharing your experience with us. I am glad that you rated our service to be excellent. However, I sincerely apologize for the experience you had with the room but it is great to see that the Front Desk quickly assisted you. Be confident that your notes will be shared with the staff... More 

Hays, Kansas
Level Contributor
95 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed February 11, 2015

I hate to admit it, but on this trip we were the "high maintenance customer". We needed to stay a little longer in the room before checkout, we hung around the lobby for quite a while waiting on other members of the party to arrive, and we had frequent questions at the front desk. The staff was very accommodating and... More 

Was this review helpful? Yes 1
Roanoke, Virginia
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 16, 2014

This is a well managed property. I liked the staff and they were absolutely great at the front desk. I will say we had just stayed at the much newer Holiday Inn Express in Marion, IL, which is a tough act to follow - it was just perfect. This hotel is clean, well staffed and well run. I must complain... More 

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Charleston, South Carolina
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed November 10, 2014 via mobile

Great hotel, be clean rooms and good breakfast. Haven't been to a holiday inn for many years because they got a little sketchy but I tell you this beat the "choice hotel" chain and it's reasonably priced.

Was this review helpful? Yes 1
New Albany, Indiana
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 30, 2014 via mobile

First time staying at this Holiday Inn. The clerk, Emily, was very helpful with the area and finding a unique place to eat. Kudos to the staff for hiring such a great employee. The room was great, no noisy AC or heat. Bed was perfect along with the cleanliness of the room and bathroom. Overall, I will definitely stay here... More 

Was this review helpful? Yes 1
United States
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed September 20, 2014

I was grateful to get a reservation, and still am. This is a little town and this is the top service hotel in the area, I think! Very small hotel and shares a parking lot with another chain hotel, get the picture? Check in was smooth, GREAT staff...very welcoming. They only had 1 room left when I made my reservation,... More 

Was this review helpful? Yes 1
Southern Illinois
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 2, 2014

The front desk and manager were helpful and personable - they helped us find just the right room. The exercise room is well-equipped. The Audabon area is one of our fun areas to see and is nearby - Henderson has a good river walk area downtown not too far. Breakfast is good. Thorntons and Circle K are good convenience stores... More 

Was this review helpful? Yes 1
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