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Doubletree Cincinnati Airport Hotel

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2826 Terminal Drive, Hebron, KY 41048
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1 room 1 guest
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Doubletree Cincinnati Airport Hotel
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Doubletree Cincinnati Airport Hotel
Doubletree Cincinnati Airport Hotel
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460 Reviews from our TripAdvisor Community

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Traveler rating
    223
    138
    58
    31
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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    (104)
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    (82)
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1 review
5 of 5 stars Reviewed yesterday NEW

Let's start from shuttle ride from the airport. The drivers name was Chris and he was as nice as the come. Then what really impressed me was how nice and willing to work with me the guy at the front desk was I think his name was Chris to but not sure something starting with a c lol. but on... More 

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Fowlerville
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

The hotel needs to be updated. The hallways and smelly and old carpeting. My room had missing light bulbs. I had requested foam pillows but never received them. The staff was friendly and of course the cookies are always good.

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Falls Church, Virginia
Level Contributor
94 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel for 5 nights. The purpose of my trip was to attend a business conference that was held at the hotel. I was particularly impressed with the staff. They were friendly and efficient. I had not rented a car and ended up eating at the hotel restaurant several nights. I was pleasantly suprised at the quality... More 

Was this review helpful? Yes
CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Chris, Wow! Thank you for your review and your kind words. You have over 90 reviews on Trip Advisor so to read such a solid review from you is truly an honor. On top of that you were here for 5 nights so you had every opportunity to see what we are truly about. I always appreciate it when guests... More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

This hotel was a single overnight for my family on return from a business trip. I booked the Double Tree because it is generally a very good brand. This experience left some room for improvement, HOWEVER, the hotel staff, including the General Manager did an excellent job in addressing my concerns. The lobby and dining areas are gorgeous. The rooms... More 

Was this review helpful? Yes
CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Thank you so much for your honest review. I truly enjoyed our phone conversation. As you know, we have addressed all the items you mentioned and have used your review as a training tool for our entire team to get better. I sincerely look forward to your return so I have the opportunity to meet you! See you soon! Ryan... More 

Louisville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had the best service from Daniel in the resturant. The hotel is basically in the airport and that makes it very nice if you are traveling. We stayed and parked at the hotel and the shuttle took us to the terminal. It made things very easy. When we returned the shuttle was right there to pick us up and... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Steven, Thank you for your review and your compliments! I believe the associate you are referring to is Dustin. We celebrated your review with the entire restaurant staff. Thank you and please come see us again! Safe Travels, Ryan M. General Manager More 

Virginia Beach, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was my third stay at this hotel. It was just as great as the other two. The staff is exceedingly professional and courteous. My room was perfect. There were no issues during my stay. Dinner and drinks at the bar were both very good and reasonably priced. I'm looking forward to my next stay there in a couple of... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Melissa, Thank you so much for your kind words and thank you so much for your loyalty to our hotel! Our team was thrilled to read your comments and we look forward to seeing you again soon. Safe Travels, Ryan M. General Manager More 

Milwaukee, United States
1 review
2 of 5 stars Reviewed 1 week ago

I checked into the hotel around 1am. Was looking forward to sleeping in as my first meeting wasn't until 10:30AM. Unfortunately, the maid didn't turn off the alarm from the previous night's guest - which went off at 6am. Next, the hotel called me at 7am asking if I had asked for a "tool". Angrily saying no, I couldn't get... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Terry, I speak for our entire team when I say we were so disappointed to read your comments that we failed to deliver an experience we can be proud of for you. We take a great deal of pride around here in delivering a memorable experience for our guests and we clearly fell short during your stay. I know how... More 

Londonderry, United States
1 review
2 of 5 stars Reviewed 1 week ago

Room was filthy. Carpet very stained. Cloth headboard very stained. Hairdryer covered with makeup and sticky - unusable. Room rate was high for the quality of ths hotel. Dinner was fair (cold). and breakfast was expensive in comparison to other Hotels.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Anne Marie, Thank you for taking the time to review our hotel. We take a great deal of pride around here in maintaining our hotel with the highest of cleanliness standards so to see you didn't feel that was the case really disappoints us. Please contact me directly so I can determine which room you stayed in and so I... More 

Orlando, Florida
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Doubletree is ideally located across the street from the terminal so you can catch an early morning flight. The hotel is a little bit dated but is comfortable and has great customer service. Anything you need and they will take care of it immediately. Rooms are clean and the bed comfortable. There is also a very nice indoor pool... More 

Was this review helpful? Yes 1
CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Buzz, Thank you for your review and positive remarks! I'm always thrilled when I hear we have gained a loyal guest like yourself. I would love the opportunity to meet you and thank you in person so please ask for me during your next stay so I can say 'hello.' See you soon! Ryan M. General Manager More 

Knoxville, Tennessee
Level Contributor
69 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Rooms we're recently remodeled with a cozy bed. Overall above average doubletree Bartender was great considering I rolled in 15 minutes before closing. The only downside is you cannot walk to restaurants outside the hotel

Was this review helpful? Yes
CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Colin, It sounds like you enjoyed one of our new beds! We updated all of our rooms with brand new beds this summer so I'm glad to hear you like them! Thank you for your kind words and thank you for staying with us. Safe Travels, Ryan M. General Manager More 

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