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Doubletree Cincinnati Airport Hotel

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2826 Terminal Drive, Hebron, KY 41048 (Formerly Sheraton Hotel Cincinnati Airport)
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Doubletree Cincinnati Airport Hotel
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426 Reviews from our TripAdvisor Community

Traveler rating
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    55
    25
    10
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107
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bracebridge, Canada
Top Contributor
52 reviews 52 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We were stranded here due to the ineptitude of Delta Airlines in getting staff in place . The smiling hotel greeting with a warm chocolate chip made us momentarily forget the long 16 hour day to go nowhere ....rooms are superb and pillows are excellent ...located right at the airport

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Winchester, Kentucky
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is on the Greater Cincinnati Airport proper and a great location. I flew on an Honor Flight leaving the hotel at 5:30 AM and returned from Washington at almost midnight the same day. Front desk folks were great and the shuttle service to and from the airport was super !

Review collected in partnership with DoubleTree by Hilton

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CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Dear George C, I wanted to personally thank you for taking the time to write a great review regarding your past stay with us! It is an honor for us to be able to accommodate those individuals that are taking the Honor Flight to Washington D.C. as it is for such a great cause! We look forward to continuing to... More 

Louisville, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff were very helpful, friendly and very knowledgeable about the surrounding area. The overnight rooms were very clean great and I slept like a rock! I was there for two days at a Lions Convention and the meetings rooms were very clean and very organized, the set-up and tear-down were all handled very well. The banquet staff did a... More 

Review collected in partnership with DoubleTree by Hilton

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CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Dear Karen H, I wanted to personally thank you for taking the time to write a great review regarding your past stay with us! It is great to see that we exceeded all of your expectations in all of the areas of our hotel. We look forward to continuing the great relationship we have with the Kentucky Lions! We hope... More 

floyds knobs, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

c0nvenient for flight.staff was very welcoming. food in the restaurant was excellent. there was a group of us that stayed and we all were very pleased. the room was clean and comfortable. the smell and taste of warm cookies is a pleasant and tasty touch. we will definitely stay there again; shuttle services was excellent.

Review collected in partnership with DoubleTree by Hilton

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CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Dear Marcia M, I wanted to personally thank you for taking the time to write a great review regarding your past stay with us! We are truly blessed with the staff we have here to go above and beyond for all of our guests to ensure a perfect visit with us. We look forward to having you back in the... More 

Stafford, Virginia
Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Delta diverted my flight and I ended up at the Doubletree at the Cincy airport. Accommodations were wonderful and the staff exceptional. I had a great dinner, the room was large and comfortable and the ride back to the airport was convenient and got me there on time.

Review collected in partnership with DoubleTree by Hilton

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CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Dear jmclapp, I wanted to personally thank you for the great review you provided regarding your past stay with us! We all definitely understand the frustrations when flights are delayed/cancelled unexpectedly when traveling. We do our very best to provide a home away from home experience to all of our stranded guests. We look forward to having you back in... More 

Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 24, 2015

We always stay at the Hilton/Double Tree at the airport for easy access to our early morning flights and parking...The restaurant is very good and I always make use of the exercise equipment and go for a swim in the indoor pool...

Review collected in partnership with DoubleTree by Hilton

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CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Dear BarryL, I wanted to thank you for taking the time to fill out a review regarding your past stay's with us! Thank you for the great feedback and we look forward to having you back as a valuable guest of ours in the near future! Sincerely, More 

Mercer Island, Washington
Top Contributor
138 reviews 138 reviews
46 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed April 23, 2015

Well, it was not awful. But,....there were unacceptable waits in the hotel restaurant for breakfast and dinner....clearly they were way understaffed. And there were exactly zero vegetarian entrees on the menu. Dinner was hummus and pita. Yum. I realize it is the Midwest, but SOME vegetarian options would be nice. On the plus side, the server didn't indicate that the... More 

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CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Dear CWR01, I wanted to personally thank you for taking the time to fill out a review regarding your past stay with us. I first and foremost wish to apologize that your stay was not what you had expected. We strive for our guests to have a perfect stay and I can see that we fell short of that this... More 

Top Contributor
52 reviews 52 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 20, 2015

Booked hotel 4/11 before leaving on flight 4/12. Checked in at noon with promise that they would call us when room was ready as we waited for our request. No call by 3 p.m. - I had to call them three times (Sarah - she just never came back on the line or hung up) Ridiculous - we finally traveled... More 

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CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Dear Brutus10Cincinnati, I wanted to take this time to thank you for filling out a review regarding your past stay with us. I first and foremost wish to apologize for the inconvenience you encountered upon check in and the way that you were treated. We strive to give 100% Customer Service and can see that we fell short of this... More 

Charleston, WV, United States
1 review
5 of 5 stars Reviewed April 20, 2015

Excellent experience for a three night stay. Room comfortable, able to stretch out in multiple locations. Treated like you always want to be treated while away from home. Will continue to stay here when in the area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Dear Todd F, I wanted to personally thank you for taking the time to fill out a review regarding your past stay with us! Thank you for the great feedback regarding your stay and we look forward to having you "Home" again soon! Sincerely, More 

Edgewood, United States
2 reviews
5 of 5 stars Reviewed April 20, 2015

Excellent hotel, Cleanest of complete hotel. Staff always where you might need them. Meals were on time and prepared with great presentation. Rooms and interior of rooms are very comfortable. Would go to this hotel again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Dear Charyn L, I wanted to personally thank you for taking the time to fill out a review regarding your past stay with us! Thank you so much for the great feedback and we look forward to having you back as a valuable guest of ours again soon! More 

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