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Doubletree Cincinnati Airport Hotel

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2826 Terminal Drive, Hebron, KY 41048 (Formerly Sheraton Hotel Cincinnati Airport)
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Doubletree Cincinnati Airport Hotel
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Doubletree Cincinnati Airport Hotel
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446 Reviews from our TripAdvisor Community

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Traveler rating
    220
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    56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Van Wert, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

we loved the Double Tree experience. We arrived and were greeted by friendly and helpful staff. We were given warm cookies as we headed to our room. We used the Park Stay Fly option and the staff were timely and helpful. We would stay there again!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Hebron, Kentucky
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

I stayed here the night before my wedding and used the room for my bridal party to get ready in. Clean, comfortable with room service and all the amenities you can ask for all the while receiving some really amazing customer service. Any need you have the front desk is willing to help you with. A bunch of us gathered... More 

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Crestwood, Kentucky
Level Contributor
102 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for MLB Home Run Derby. They were able to check me in early even though they were close to full which was nice. The room was nice but the shower head adjustment knob didn't work ( room 301). Also the hair dryer was sticky and in need of cleaning. Would stay here again.

Was this review helpful? Yes
CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Thank you for your review and for revealing your room number. Our maintenance team has fixed the shower head so thank you for bringing it to our attention. We also checked the hair dryer. The rubberized material on the hair dryer can be confused for having a sticky feeling. I hope you enjoyed Cincinnati and the MLB Home Run Derby.... More 

Cincinnati
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We began a 2 week vacation, by staying at a hotel on airport property, to assure no issues with making our flight. Our room was surrounded by members of a baseball team called "Bandits", who spent the early evening running around and screaming. After complaining, we repacked our luggage and moved it to a room in a quieter part of... More 

Review collected in partnership with DoubleTree by Hilton

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CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Thank you for taking the time to review our hotel. I am so sorry to hear you did not a restful night of sleep. We go to great lengths to ensure the hotel is nice and quiet so all of our guests enjoy a good night's rest. You will see that in several of our reviews that most guests are... More 

Louisville, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The hotel overall is fine, but don't expect a nice gym and pool. Also, no refrigerator in room. Also, the breakfast is great, if you want to spend $12.50 on the buffet. A continental breakfast near a airport would be a great addition to this hotel.

Review collected in partnership with DoubleTree by Hilton

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CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Elizabeth, Thank you for your review. I'm sorry to hear the pool and fitness center did not meet your expectations. We often receive a lot of positive feedback on our swimming pool. We do have refrigerators available on a first come, first serve basis so feel free to ask for one should you decide to stay with again. Again, I... More 

Dallas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed at the hotel after a very late flight. Check-in and check-out were very easy, the staff had a crib in the room as we had requested, the room was clean and quiet, and overall a very pleasant experience.

Review collected in partnership with DoubleTree by Hilton

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CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Thank you for your positive review of our hotel. We look forward to serving you again should your travels bring you back to Cincinnati/Northern Kentucky! More 

Saint Louis, Missouri
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is less than five minutes’ drive; it's in the airport outside the buildings but still you see the terminals signs and the bridges. The bedroom is old and the carpet is nasty, for sure they need some renovations. The front desk agent was not friendly and she failed to say which way to go to get the elevators... More 

Was this review helpful? Yes 1
CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

We were so disappointed to read your review. What you described is not consistent with the level of service we pride ourselves on. I would like to speak with you personally so I can apologize and learn more about your experience and determine when exactly this occurred. Thank you for staying with us. More 

Philly
Level Contributor
78 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We lost our dogsitter for the 4th of July weekend and needed to find a pet-friendly location and this property popped up. Since it is part of the Hilton family, I had no worries. We reserved a room with a King bed and sofabed for the kids, no issues at all. The room was a bit worn and the shower... More 

Was this review helpful? Yes
CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Thank you for your kind words. You are right, our hotel, even while on airport property is very quiet. We have a very solid, sound proof building! We are actually going to be resealing the parking lot in the coming weeks so that issue will be addressed. As for the exterior door security, all of our exterior doors lock at... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent rooms and employees! Location easy to get to and great for the traveler. Would be more than happy to stay there again. Rooms are clean and large. The furnishing are nice and comfortable. The resturant is clean, large dinning room and the food is excellent.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Thank you for taking the time to review our hotel. We truly appreciate your kind words and look forward to seeing you again! More 

Columbus, Ohio
Level Contributor
70 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
2 of 5 stars Reviewed 3 weeks ago

As with all of my hotel reviews, I try to be fair. However, my husband and my recent stay at the Doubletree Cincinnati Airport Hotel was disappointing. The low rating I assigned was well deserved. Here are the pros and cons based on our experience: Pros: ~No b. bugs ~Hotel was attractive on the outside ~Hotel lobby was attractive ~Room... More 

Was this review helpful? Yes 2
CincinnatiManager, General Manager at Doubletree Cincinnati Airport Hotel, responded to this review

Thank you for your review. I speak for the entire staff when I say we are so disappointed you did not get to experience us at our best. The events you described are not consistent with the level of service and quality we pride ourselves on around here. I would like to personally discuss your stay with you. Please contact... More 

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