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DoubleTree by Hilton Cincinnati Airport Hotel

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2826 Terminal Drive, Hebron, KY 41048
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DoubleTree by Hilton Cincinnati Airport Hotel
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502 Reviews from our TripAdvisor Community

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Seattle, United States
2 of 5 stars Reviewed yesterday NEW

Motel has no in room amenities, no complimentary experiencce and accounts people are quite rude when questioned about charges. Motel precharged my cred it card for amounts no incurred, when I questioned this the accounts person was rude and unhelpful. There was no complimentary breakfast. You had to buy something if you wanted to eat. In all my travelling (pilot)... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Shawn C
Lexington, Kentucky
Level Contributor
99 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here for one night while visiting family. I have read that the hotel has been updated, but it really has an early 90s vibe. The staff member at check in wasn't very friendly. The hotel wasn't as clean as I would like. A dirty wine glass met us at the room door when we got there, and stayed... More 

Helpful?
Thank Wombat21
CincinnatiManager, General Manager at DoubleTree by Hilton Cincinnati Airport Hotel, responded to this review

Wombat, Thanks for the review. I am so bummed to hear that you didn't get to experience us at our best. I'm not sure where you read the hotel has been updated. It has been a few years since our last update but I do disagree with your comment about the "90s vibe." We get a lot of great comments... More 

Florence, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

DoubleTree is usually a good place to stay but this hotel is in dire need of updating. There is an unpleasant odor throughout the entire facility with old and worn out accommodations. I would not recommend staying at the Cincinnati airport Doubletree. The service is great and I feel bad that the pleasant and hard-working staff should have to work... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lee D
CincinnatiManager, General Manager at DoubleTree by Hilton Cincinnati Airport Hotel, responded to this review

Lee, Thank you for your review and your kind words about our staff. That is truly appreciated. I am so sorry that you did not find our hotel to physically be up to your standard. I stand behind our accommodations and our guest rooms. We have brand new beds as of this summer and our team is meticulous about maintaining... More 

Saginaw, MI, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Room was clean. I was there a week and they only replaced the water in the room once. Food and drinks were over priced. I would stay there again because of location but not eat there. Only coffee was available vs a sit down breakfast.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Howard M
CincinnatiManager, General Manager at DoubleTree by Hilton Cincinnati Airport Hotel, responded to this review

Howard, Thank you for your review and your compliments about the room cleanliness. I am sorry to hear you felt our food and drinks were overpriced. I am confused by your comment of "only coffee was available vs a sit down breakfast." We offer a full breakfast menu that just two reviews below yours received glowing remarks. We also offer... More 

Cincinnati Airport, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is on the only one on the Cincinnati airport grounds. I use it whenever I have a morning flight and don't want to risk rush hour traffic. It has good amenities: pool, fitness room, restaurant and nice rooms. A cut above the usual airport hotel.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mark C
CincinnatiManager, General Manager at DoubleTree by Hilton Cincinnati Airport Hotel, responded to this review

Mark, Thank you for taking the time to review our hotel with your kind words. You are right, it is so much easier to rest easy the night before an early flight when you know you can simply wake up (and sleep in a little later) and catch our shuttle while your car stays with us! We look forward to... More 

Nashville, TN
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Stopped overnight as a midway point while driving with our toddler & thought it was a great choice for a quick stay. Easy to find as you enter the airport grounds. Pretty lobby, clearly a lot of international travelers. Restaurant was open until 11 so we were able to get a late meal before crashing (BLT, burger and fries were... More 

Helpful?
Thank NashvilleGolfer
CincinnatiManager, General Manager at DoubleTree by Hilton Cincinnati Airport Hotel, responded to this review

Golfer, Thank you for your kind review! I know exactly what day you were talking about as we had a large group of university students departing for a local university. Typically our lobby is very quiet. I am so glad you found our staff to be engaging and you enjoyed our food. We hope to see you again! Safe Travels,... More 

Murfreesboro
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This was our second stay at this hotel. The staff is the friendliest we have come across in our travels. This location is about 15 minutes to Perfect North and about 10 minutes to downtown Cincinnati.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank James B
CincinnatiManager, General Manager at DoubleTree by Hilton Cincinnati Airport Hotel, responded to this review

James, What a high compliment of our staff as the "friendliest we have come across in our travels!" Thank you so much. I have celebrated your comments with our team. I hope you enjoyed the slopes at Perfect North and your visit downtown! Safe Travels, Ryan M. General Manager More 

Springboro, Ohio
Level Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Always love staying here before a trip out of CVG. Great service, perfect location, nice bar, the cookies of course, and you can park there much cheaper than short term parking. Takes the stress out of an early morning flight as their shuttle will take you door to door.

Helpful?
Thank crowley45066
CincinnatiManager, General Manager at DoubleTree by Hilton Cincinnati Airport Hotel, responded to this review

Crowley, Thank you for your nice review. It sounds like you took advantage of our popular Park and Stay package! I hope you had a nice trip and we look forward to seeing you again! Safe Travels, Ryan M. General Manager More 

Cincinnati, Ohio
Level Contributor
226 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed December 24, 2015

I stayed at the Doubletree Cincinnati Airport due to having a very early morning flight. The best thing about this hotel is that it is right on the property of the airport. It is especially good for early morning flights as you can be up and out the door. You need to allow 20 minutes for the shuttle, but it... More 

Helpful?
Thank LibbyH1
CincinnatiManager, General Manager at DoubleTree by Hilton Cincinnati Airport Hotel, responded to this review

Libby, Thank you for your review. I shared your comments with our housekeeping team and they were so disappointed to see we missed the mark. We get high marks on our cleanliness scores so to see you didn't get to experience that is extremely disappointing for all of us. You are correct, our location to the airport is a big... More 

Montreal, Canada
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 23, 2015

Unfortunately this was a last minute reservation . Just stayed for 1 day thankfully. It must have been a good property back days when CVG airport was busy. As the airport traffic depreciates I understand the hotel doesn't keep well financially - that is clearly shown on the hotel maintenance. Shower tubs were poorly maintained. Hotel staff not very courteous.... More 

Helpful?
Thank mickey m
CincinnatiManager, General Manager at DoubleTree by Hilton Cincinnati Airport Hotel, responded to this review

Mickey, Thank you for your review. I am so disappointed to hear your experience didn't stack up with the level of service we have a reputation for. A quick read of our reviews will show that your experience is not the norm with us. Our entire team takes a great deal of pride in providing the best service in Northern... More 

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