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All 5 Hebron hotels

Comfort Suites Cincinnati Airport

2.5 of 5 Hotel   |   775 Petersburg Road, I-275 W,Exit 4-A, Hebron, KY 41048
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Comfort Suites Cincinnati Airport
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74%
Ranked #5 of 5 hotels in Hebron
Certificate of Excellence 2013
A recent review
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104 people have reviewed this hotel

Traveler rating
    40
    34
    11
    10
    9
See reviews for
43
25
8
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

The hotel was nice enough. However, two days after I checked-out I found an unexplained $166.95 charge on my credit card. This was in addition to my room charge. When I called about it the manager told me they smelled strong odor of cigarette smoke in the room. This was the penalty charge of 150 plus taxes. I WAS ALONE... More

Was this review helpful? Yes
Comfort_Suites_CVG, Manager at Comfort Suites Cincinnati Airport, responded to this review

Dear Guest, Thank you for choosing Comfort Suites. We appreciate hearing from our guests and are extremely sorry that your stay was less than perfect. We are 100 % Non Smoking hotel and advise every guest at time of Check -in our non Smoking policy. When our House keepers tells us about smoke in room then our Manager personally go... More

Tennessee
Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Close to Creation Museum and seems to be popular with church groups. Fitness room is small; one treadmill, one elliptical, one resistance device. The usual continental breakfast with waffles; also boiled eggs and egg patties. and sausage . Indoor pool.

Was this review helpful? Yes
Comfort_Suites_CVG, Manager at Comfort Suites Cincinnati Airport, responded to this review

Dear Guest, Thank you for taking the time out to tell us about your recent stay at Comfort Suites. We appreciate the kind words you expressed. We look forward to seeing you again in the future. Thank you, Manager More

Kingsley, Michigan
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

everything was fine until our return. we did the park and fly, staying there the night before leaving and we told the front desk receptionists our flight arrived back at 11:30 pm. nothing was said. upon getting our luggage at 11:55 pm we called to have the shuttle pick us up and were informed it was on its way back... More

Was this review helpful? Yes
Comfort_Suites_CVG, Front Office Manager at Comfort Suites Cincinnati Airport, responded to this review

Dear Guest, Thank you for choosing Comfort Suites. We appreciate hearing from our guests and are extremely sorry that your stay was less than perfect. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs. Thank You Manager More

Bethel, Ohio
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We have used this establishment quite a few times every year. The stays have always been very nice: clean, comfortable rooms and helpful staff. This time we waited for over an hour in the cold at the airport for the hotel van. We called three times for the van and each time we were promised it would soon be at... More

Was this review helpful? Yes 2
Comfort_Suites_CVG, Manager at Comfort Suites Cincinnati Airport, responded to this review

Dear Guest, I would like to apologize for your unpleasant stay . Thank you for bringing the situation to our attention and I assure you that the matter will be researched. Again I apologize for any inconvenience. Please feel welcome at our Hotel in your future travels. Sincerely, Julie More

Dalton, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 9, 2014

I enjoyed this hotel immensely! All of my expectations coming into this stay were met. Had just spent two nights at the Louisville Airport Comfort Suites and thought that this hotel was much better than that one.

Was this review helpful? Yes 1
Comfort_Suites_CVG, Manager at Comfort Suites Cincinnati Airport, responded to this review

Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank You, More

Findlay, Ohio
1 review
1 of 5 stars Reviewed February 23, 2014

This hotel was the worst stay I've had anywhere. The front desk clerk when we checked in was rude, our reservation was screwed up, did not book us the correct room we payed for, the extra sheets where covered in some kind of unknown liquid, comforter on the bed had dried blood on it, they had no extra blankets (rollaway... More

Was this review helpful? Yes
Comfort_Suites_CVG, Front Office Manager at Comfort Suites Cincinnati Airport, responded to this review

I apologize that your stay was less than satisfactory. I have brought this to my manager’s attention. Again I would like to apologize and hope that you would give us another chance. More

Kentucky
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 20, 2014

The front desk personnel were nice. The rest not so much. The first night of a three night stay. Went I the fitness center to work out!? Yeah right. The treadmill didn't work properly. It would shock you every time you touched the controls, and the belt was so loose it was dangerous. Told the staff about it and the... More

Was this review helpful? Yes
Comfort_Suites_CVG, Director of Sales at Comfort Suites Cincinnati Airport, responded to this review

Dear Sir, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More

Tellico Plains, Tennessee
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed February 19, 2014

As a Comfort Suites hotel and frequent patron of their properties, I was quite frustrated upon arrival in that this hotel has an offer for people traveling to leave their cars at the hotel while on their trip. We arrived in a snow storm and all the spaces in the hotel were taken. The front desk was quite nice but... More

Was this review helpful? Yes
Comfort_Suites_CVG, Director of Sales at Comfort Suites Cincinnati Airport, responded to this review

Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again... More

Los Angeles
Contributor
12 reviews 12 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 3, 2014

We got stuck overnight due to a missed connection at the airport. I'm going to guess that most of the guests at this hotel are in a similar situation. We chose this one because it had okay reviews and a good deal with AAA. We called from the airport, got a room, and they came right away with the free... More

Was this review helpful? Yes
Comfort_Suites_CVG, Manager at Comfort Suites Cincinnati Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More

Indianapolis, Indiana, United States
Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed January 3, 2014

Came in to Cincinnati for an overnight stay with a group during a bad winter storm. The staff at this hotel was VERY flexible with our arrival time & understanding when a few families were stuck due to weather and could not make it. Nice facilities, good breakfast, and a place I would return to.

Was this review helpful? Yes
Comfort_Suites_CVG, Front Office Manager at Comfort Suites Cincinnati Airport, responded to this review

Thank you for taking the time out to tell us about your recent stay at Comfort Suites. We appreciate the kind words you expressed. We look forward to seeing you again in the future. More

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Additional Information about Comfort Suites Cincinnati Airport

Also Known As:
Comfort Suites Cincinnati Airport Hotel Hebron
Comfort Suites Cincinnati Airport Hotel
Comfort Suites Hebron
Hebron Comfort Suites
Address: 775 Petersburg Road, I-275 W,Exit 4-A, Hebron, KY 41048
Phone Number:
Location: United States > Kentucky > Hebron
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 hotels in Hebron
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Cincinnati Airport 2.5*
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