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All 1 Harlan hotels

Comfort Inn Harlan

2.5 of 5 Hotel   |   2608 South Highway 421, Harlan, KY 40831 (Formerly Holiday Inn Express )
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Ranked #1 of 1 hotels in Harlan
A recent review
3 of 5 stars reviewed 1 week ago
Sanndy100 Lexington, Kentucky
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  • Reviews (20)
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20 people have reviewed this hotel

Traveler rating
    11
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    1
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6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Pelham, Alabama
Top Contributor
51 reviews 51 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The only hotel in Harlan. Need lots of cleaning and new mattress. The hotel from the outside looks good and the rooms from the surface are pretty, but they are not clean. I moved the chair and I found a hat, so that tells you that they don’t clean. The bathroom floor was nasty and I told the front desk... More

Was this review helpful? Yes
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you for your review of our property and we apologize that the hotel did not meet your expectations. I do hope that you spoke to our General Manager while you were at the property as I know he would have taken your concerns very seriously to ensure your time at our hotel was enjoyable. The property was completely renovated... More

Lexington, Kentucky
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was clean; but the air conditioner was so loud it kept me awake most of the night. They have no snacks for sale. I was told they are getting a small area set up to sell them. When I asked if they did, I was told I would have to go to WalMart. The afternoon desk clerk was... More

Was this review helpful? Yes
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you so much for your reveiw of the Comfort Inn Harlan. We are glad to hear your comments on our Front Desk staff. We do have some great employees! If you are ever in our area again, we hope that you will stay with us. Safe Travels and Best Regards, Cindy Addison, CHSP, CTTP Regional Director of Sales More

Lexington
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 16, 2014

This hotel is one of very few available in my hometown, and it makes traveling with our dog possible for my husband and me. In the past, this property was owned by other hospitality companies, and the renovations made by Choice Hotels have really made this a much nicer place to stay. For the area, the rates are a bit... More

Was this review helpful? Yes
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you so much for sending a review of our Comfort Inn in Harlan, KY. We appreciate the kind words about our property and renovation. The staff and management are very proud of our new look and we are glad that you enjoyed your stay with us. We look forward to seeing you again the next time you are in... More

Greenville, Kentucky
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2014

We will definitely stay again. The rooms are very clean. The beds are very cozy. The pool was nice and pool area clean. The breakfast was good as well. Employees were friendly and helpful. Definitely would recommend if traveling to this area.

Was this review helpful? Yes
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you so much for your review of our Comfort Inn Harlan, KY. We are pleased that you had a great time during your visit to our hotel. We look forward to seeing you again! Safe Travels and we hope that you have a great summer. Best Regards, Cindy Addison, Regional Director of Sales More

Dayton, Ohio
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

This was a very nice room, and clean, but the air conditioning did not work well and the TV reception left much to be desired. The AAA discount helped, but I still felt it was overpriced for the area. The breakfast was good and ready on time.

Was this review helpful? Yes
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you for your recent review of our Comfort Inn Harlan, KY. I apologize that the air condition nor the television reception exceeded your expectations. Were you able to let one of our managers know about this situation? I know that someone from our maintenance department would have worked to get this issue resolved or we could have moved you... More

Fort Knox, Kentucky
2 reviews
5 of 5 stars Reviewed April 22, 2014

Wonderful experience at this hotel. Loved the pool! Very nice employees! I would recommend looking into those pull out beds though. Kids said there was a bar in their back. Other than that it was great!

Was this review helpful? Yes
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you so much for your review of the Comfort Inn Harlan. The staff and management appreciate your comments. We hope that the next time you are in our area you will choose to stay with us again. Safe Travels, Cindy Addison, Regional Director of Sales More

Murfreesboro, Tennessee
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 30, 2014

We were disappointed with our visit this time. The renovations have not turned out well. The rooms are painted to dark and the lighting is terrible even with all the lamps and overhead lights on. The closet space is too small and so is the vanity in the bathroom(heaven forbid you take teenage girls to stay there because their is... More

Was this review helpful? Yes
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you so much for your review of our Comfort Inn in Harlan, KY. We are sorry that you feel our hotel renovations were not a success and did not meet your expectations. We are very proud of our hotel in Harlan and hope that our guest enjoy their stay when they are with us. In reference to the bathroom... More

Alexandria, Minnesota
Top Contributor
84 reviews 84 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 28, 2014

After an exhausting week of helping my dad move, I wanted to stay at a motel so I would not wake up anyone when getting ready to head home the next morning. The Comfort Inn was fantastic, the staff was great really friendly! I really can't say enough about how clean and nicely done the rooms were. It was so... More

Was this review helpful? Yes
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you so much for your review of the Comfort Inn in Harlan, KY. We are glad that you enjoyed your stay and got a great night's sleep. We look forward to your return. Best Regards and Safe Travels, Cindy Addison, CHSP, CTTP - Regional Director of Sales More

Scarbro, West Virginia
Top Contributor
78 reviews 78 reviews
7 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 19, 2014

My sister and I visited our aunt in Harlan recently. We stayed at the Comfort Inn (formerly the Holiday Inn Express). Room: Completely renovated. Tastefully decorated, clean. Great little refrigerator with separate freezer (mini-sized--wish I could have taken it with me!). The bathroom was also brand new, clean and nicely decorated. Our room was 230 (on the end facing the... More

Was this review helpful? Yes
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you so much for your recent reveiw. Our staff and management appreciate all the nice things that you said about the Comfort Inn in Harlan. We hope if your travels find you in Harlan again that you will once again choose to stay with us. Best Regards, Cindy Addison, Regional Director of Sales More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

Me n my boyfriend was just there on Saturday... The rooms were very clean n nice also the beds were very comfortable along with pillows were amazing. We were really glad we got to sleep good :) but we were hoping for a hot tub in the indoor pool room but we swim in the pool, it was very cold... More

Was this review helpful? Yes 1
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you so much for review of the Comfort Inn Harlan. We appreciate your positive comments about our property. Great to hear that on your next visit you will select our property again. Best Regards, Cindy Addison, Regional Director of Sales More

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Additional Information about Comfort Inn Harlan

Address: 2608 South Highway 421, Harlan, KY 40831 (Formerly Holiday Inn Express )
Phone Number:
Location: United States > Kentucky > Harlan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Harlan 2.5*
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Also Known As:
Holiday Inn Express Harlan Hotel Harlan
Holiday Inn Harlan
Harlan Holiday Inn

52 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (20)
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Hotel & grounds (17)
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Pool/beach area (5)
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Dining (10)
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Other (1)

Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
At the Comfort Inn, Harlan our priority is to meet your every need and expectation! This newly renovated hotel offers spacious rooms with king or two full beds and suites that will make you feel a touch of home. We start the morning with the Free hot breakfast from 6:30am to 9:30am. Free high speed wireless internet access in all guests rooms and lobby. The Comfort Inn, Harlan is a pet friendly hotel. We understand pets become a part of the family and need to travel with their family too. However, we do ask that you sign a pet contract at check-in. Located in downtown Harlan, the Comfort Inn is convenient to the Harlan Appalachian Regional Hospital and many other business locations. The hotel is nestled in the valley of Kentucky’s Pine Mountains and beautiful year round. We are just a 45 minute drive from Middlesboro Kentucky. The Comfort Inn Harlan is a completely renovated facility with a huge luxurious indoor pool, and deluxe spa room accommodations. ... more   less 
Number of rooms
62

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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