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Comfort Inn Harlan

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2608 South Highway 421, Harlan, KY 40831 (Formerly Holiday Inn Express )
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Comfort Inn Harlan
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Comfort Inn Harlan
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23 Reviews from our TripAdvisor Community

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Traveler rating
    12
    5
    2
    3
    1
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6
1
2
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hyden, Kentucky
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed here once, have had friends stay here when I didn't have room for them. The churches I pastor have work teams that stay here each summer that are satisfied with their stay. The best hotel in Harlan, much better than its rival!

Was this review helpful? Yes
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you so much for your review of the Comfort Inn Harlan. We are glad that you have enjoyed your stays with us during your visits to Harlan. Safe travels and see you soon! Best Regards, Cindy Addison, Regional Director of Sales More 

Lexington, Kentucky
Level Contributor
119 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed June 18, 2015

I have stayed here several times in the past, and was a little disappointed during this trip. First of all, although I reserved non-smoking rooms, we were put in smoking rooms. As an ex-smoker, it was not enjoyable to stay in a smoke-saturated room for a few days. Secondly, the internet service was very unreliable and could not handle the... More 

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RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you very much for your review. I apologize for your recent experience at the hotel. Were you able to speak to the Manager on Duty during your stay? I know that the staff and management would have done everything in their power to make this situation right for you. As you mentioned you have stayed with us in the... More 

Batavia, Ohio
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 5, 2014 via mobile

This is my first time staying at this new Comfort Suites. I was here in the past when it was a different brand. What a wonderful hotel. The room was spacious, with a jacuzzi and very nice bath. It was very clean. The price was perfect. I would highly recommend this hotel.

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RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you for your review of the Comfort Inn Harlan. We are so glad that you liked the changes that were made. The staff and management hope to see you again on your next visit to our area. More 

Pelham, Alabama
Level Contributor
84 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed August 26, 2014

The only hotel in Harlan. Need lots of cleaning and new mattress. The hotel from the outside looks good and the rooms from the surface are pretty, but they are not clean. I moved the chair and I found a hat, so that tells you that they don’t clean. The bathroom floor was nasty and I told the front desk... More 

Was this review helpful? Yes 1
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you for your review of our property and we apologize that the hotel did not meet your expectations. I do hope that you spoke to our General Manager while you were at the property as I know he would have taken your concerns very seriously to ensure your time at our hotel was enjoyable. The property was completely renovated... More 

Lexington, Kentucky
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed August 16, 2014

The room was clean; but the air conditioner was so loud it kept me awake most of the night. They have no snacks for sale. I was told they are getting a small area set up to sell them. When I asked if they did, I was told I would have to go to WalMart. The afternoon desk clerk was... More 

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RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you so much for your reveiw of the Comfort Inn Harlan. We are glad to hear your comments on our Front Desk staff. We do have some great employees! If you are ever in our area again, we hope that you will stay with us. Safe Travels and Best Regards, Cindy Addison, CHSP, CTTP Regional Director of Sales More 

Lexington
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 16, 2014

This hotel is one of very few available in my hometown, and it makes traveling with our dog possible for my husband and me. In the past, this property was owned by other hospitality companies, and the renovations made by Choice Hotels have really made this a much nicer place to stay. For the area, the rates are a bit... More 

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RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you so much for sending a review of our Comfort Inn in Harlan, KY. We appreciate the kind words about our property and renovation. The staff and management are very proud of our new look and we are glad that you enjoyed your stay with us. We look forward to seeing you again the next time you are in... More 

Greenville, Kentucky
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

We will definitely stay again. The rooms are very clean. The beds are very cozy. The pool was nice and pool area clean. The breakfast was good as well. Employees were friendly and helpful. Definitely would recommend if traveling to this area.

Was this review helpful? Yes
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you so much for your review of our Comfort Inn Harlan, KY. We are pleased that you had a great time during your visit to our hotel. We look forward to seeing you again! Safe Travels and we hope that you have a great summer. Best Regards, Cindy Addison, Regional Director of Sales More 

Dayton, Ohio
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 28, 2014

This was a very nice room, and clean, but the air conditioning did not work well and the TV reception left much to be desired. The AAA discount helped, but I still felt it was overpriced for the area. The breakfast was good and ready on time.

Was this review helpful? Yes 1
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you for your recent review of our Comfort Inn Harlan, KY. I apologize that the air condition nor the television reception exceeded your expectations. Were you able to let one of our managers know about this situation? I know that someone from our maintenance department would have worked to get this issue resolved or we could have moved you... More 

Fort Knox, Kentucky
2 reviews
5 of 5 stars Reviewed April 22, 2014

Wonderful experience at this hotel. Loved the pool! Very nice employees! I would recommend looking into those pull out beds though. Kids said there was a bar in their back. Other than that it was great!

Was this review helpful? Yes
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you so much for your review of the Comfort Inn Harlan. The staff and management appreciate your comments. We hope that the next time you are in our area you will choose to stay with us again. Safe Travels, Cindy Addison, Regional Director of Sales More 

Murfreesboro, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 30, 2014

We were disappointed with our visit this time. The renovations have not turned out well. The rooms are painted to dark and the lighting is terrible even with all the lamps and overhead lights on. The closet space is too small and so is the vanity in the bathroom(heaven forbid you take teenage girls to stay there because their is... More 

Was this review helpful? Yes
RDOSWIP, Regional Director of Sales at Comfort Inn Harlan, responded to this review

Thank you so much for your review of our Comfort Inn in Harlan, KY. We are sorry that you feel our hotel renovations were not a success and did not meet your expectations. We are very proud of our hotel in Harlan and hope that our guest enjoy their stay when they are with us. In reference to the bathroom... More 

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53 photos of this hotel

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