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All 10 Franklin hotels

Comfort Inn & Suites Franklin

105 Trotter Lane, Off Interstate 65, Franklin, KY 42134
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89%
Ranked #2 of 10 hotels in Franklin
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
KyTraveler22 Owensboro, Kentucky
  • Overview
  • Reviews (67)
  • Photos (5)
  • Amenities
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  • Room tips (16)
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67 people have reviewed this hotel

Traveler rating
    39
    21
    4
    0
    3
See reviews for
24
14
7
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
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English first
Owensboro, Kentucky
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Stopped just for one night. Easy to get to off of interstate. Room was good size and clean. Bed was comfortable. Only negatives: fan in the bathroom didn't work and when I went to breakfast the coffee pot was empty. Waited for several minutes but no one ever came to refill it.

Was this review helpful? Yes
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Thank you so much for your review and taking the time to write it. My staff and I take every review very serious. I have spoken to the Breakfast Attendant for that morning and it has been explained that the Breakfast Attendant main priority is the guest until the breakfast time is up. I am glad to hear that your... More

Crossville, Tennessee
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 30, 2014

My wife and I were on a business/pleasure trip to the Louisville area and spent the night here. Very clean and new looking. Front desk very helpful. Room was wonderful with very nice bedding. I wish we were not heading out the next morning to complete the business portion of our trip because I would have loved staying in the... More

Was this review helpful? Yes
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

My staff and I are delighted to hear that you would have liked to stay longer ! We enjoy pleasing every guest as I have a great staff which is hard to come by sometimes. We especially take pride in our breakfast offering new and delicious menus each week. I enjoy trying new foods for our guest but our gravy... More

Oshkosh, Wisconsin
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 25, 2014

We chose this hotel after reading sub-par reviews of other Choice Hotels located in Bowling Green (our destination). We were very happy with this place. Very clean and inviting/modern decor. Our room was very clean (9 out of 10). The hallways and carpet was in pretty good shape. Our room (223) was way at the west end of the building,... More

Was this review helpful? Yes
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Thank you for taking the time to review our hotel regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for... More

Marietta, Ohio
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2014

I stayed at this hotel on March 29, 2014 on my trip from Akron, OH to Lake Charles, LA. The hotel staff was extremely friendly upon check-in and were quick and efficient at giving us our room keys. The room was clean and in perfect condition and the beds were extremely comfortable for a tired traveler. In the morning, breakfast... More

Was this review helpful? Yes 1
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

I am so happy you stopped at our hotel and had a great night ! My staff and I love our guest and aim to please ! We have different menus each day for our breakfast with many varieties. I hope you come by and see us on your next trip through Kentucky. Kind Regards, Trina Cummings General Manager More

Michigan
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 15, 2014

This is a very clean motel. It looks like it is a newer motel. When I checked in, it was very busy. It was a Saturday evening and it was the last weekend of spring break for kids from Michigan. The motel had a lot of Michigan cars parked outside. Even though the clerk was very busy, he made sure... More

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tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

I want to personally "thank You" for taking time to write a review and for staying with us at Comfort Inn and Suites ! My staff and I go the distance to make our guests comfortable for a memorable stay. I agree our dining area could be larger but that was the way it was constructed before the owner or... More

Kalamazoo, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 11, 2014

Was very disappointed. Made reservations that morning online. Travelled 8.5 hours and arrived to find that my reservation was not available. Apparently my request was received but never entered in the system. The poor night desk person was very pleasant but clearly flustered. Stayed at the Days Inn next door and had a good nights sleep.

Was this review helpful? Yes 1
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

I am so sorry that you had trouble with your booking agency reservation. The reservations from all booking agencies come directly through our system. I do not know why yours did not unless we were sold out of the room type you booked. I will contacting the agency to see why this happened. This should have never happened. I know... More

Indianapolis, Indiana
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 7, 2014

My wife, teen daughter and I enjoyed our stop on our way to Florida. The room was clean and roomy. The bed was remarkably comfortable which added to a need good night sleep. The staff was competent and polite. We didn't take advantage of all of the amenities like the pool and exercise pool but we did enjoy a nice... More

Was this review helpful? Yes
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

I am delighted to hear that you enjoyed you stay with us.Maybe next time you will have time to enjoy our pool and other amenities. I want to thank you for your review and taking the time to write about our hotel, It is very pleasing to my staff and I to hear you had a memorable stay. We want... More

Vicksburg, MI
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 5, 2014

Stopped here after a days drive from Florida and asked for a queen room. Was told only a king was available. That was fine. I showed my choice membership card and asked if there was a senior or government discount available. I was told no, that they only charge a flat rate for everyone, 99.99 a night. I accepted the... More

Was this review helpful? Yes 1
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Dear Sir, I am sorry you did not get your discounted rate. We had special events in our area this particular weekend. I looked online and saw that the Comfort Suites in Portland Tennessee had 77.00 but our online discounted rate was 98.60. I hope our services made your stay very comfortable. Sincerely yours, Trina Cummings General Manager More

Lac du Flambeau, Wisconsin
Top Contributor
186 reviews 186 reviews
52 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed January 21, 2014

Stopped here after a long day driving from FL; quick and friendly check in, then up to our room. At first was a bit concerned that it was a bit close to the elevator, but never heard a thing in the room. Very roomy king room, clean, nice bathroom. Big breakfast area with an attendant who was busy keeping things... More

Was this review helpful? Yes
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Thank you so much for stopping by our hotel while on your trip. I am happy to hear we met your expectations. My staff and I strive to please our guest, out guest are number one in our eyes ! I hope you wil return to us next trip. Once again, thank you ! Sincerely yours, Trina More

Mechanicsburg, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 13, 2014

I am a truck driver who often stays at choice hotels. This by far was the best one I have stayed at. The parking that is available for us truck drivers is great. Easy access to highway I-65 and oversize loads have no problems turning in to or out of this place. Now for what makes this place great, THE... More

Was this review helpful? Yes
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

I want to say, "Thank You !" for staying with us and I am delighted to hear your stay was wonderful. My staff and I take personal pride in our service to our guest. Our guest are #1 and always come first. I await your return with us and again Thank You for your stay ! Sincerely yours, Trina Cummings... More

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Additional Information about Comfort Inn & Suites Franklin

Address: 105 Trotter Lane, Off Interstate 65, Franklin, KY 42134
Phone Number:
Location: United States > Kentucky > Franklin
Price Range (Based on Average Rates): $
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5 photos of this hotel

Management photos: Courtesy of the property manager

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Dining (1)
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Room/suite (2)
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Hotel & grounds (2)
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Pool/beach area (1)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Franklin
Number of rooms
60

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