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Comfort Inn & Suites Franklin

Certificate of Excellence
2.5 of 5
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105 Trotter Lane, Off Interstate 65, Franklin, KY 42134
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Comfort Inn & Suites Franklin
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Ranked #2 of 10 Hotels in Franklin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Carlotta K
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85 reviews from our community

Traveler rating
    52
    26
    4
    0
    3
See reviews for
29
21
7
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I were told to stay at another property in Franklin, but I checked the reviews and liked what I read.... Made a reservation and it was everything and more.... Large, clean room... Friendly people, DINNER! And breakfast the next morning.... Not to mention coffee all the time....what a deal! And less expensive than that other place! Will... More 

Was this review helpful? Yes
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Dear Carlotta K, It is is always very gratifying to see that our guest have a satisfying experience at our hotel. My staff and I are glad you chose us! We always try to make sure each guest has the experience they so deserve. We only wish for your return on your next trip. I hope all your travel plans... More 

Toronto Ontario
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at the Comfort Inn just off HWY 65 in Franklin for one night. Room was large and very clean. Very comfortable bed. We learned that dinner is included Monday through Thursday as part of the daily package. The dinner for the night that we stayed was very good and so was the hot breakfast the... More 

Was this review helpful? Yes
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Thank You for taking the time to write us your review and for choosing Choice hotels in Franklin, Ky. for your stay ! My staff and I are delighted that you stay was a comfortable one and you enjoyed our breakfast and dinner that was included in your bar rate. I just love our beds, I had the chance t... More 

Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 25, 2015

This hotel offers a perfect respite for a very restful night in fresh, clean rooms and a pleasant new facility. Great for an overnight from travel down I65 going to Nashville (south) or Louisville (north). Good restaurants (variety) are just a hwy exit away. Easy parking. Easy on/off freeway exits. Strongly recommend.

Was this review helpful? Yes
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Dear Jim O, We are delighted to hear that you had a great stay and that you are strongly recommend us for other travelers !! Thank you for taking the time and writing us your review. We enjoy each and every one. We will look forward to your next visit. I hope you have a great day !! Sincerely, Trina... More 

China Spring
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 1, 2015 via mobile

We enjoyed our stay here. Rooms were clean, location was great, and the staff members were very friendly. My husband and son had stayed at this hotel previously, but it was my first visit. Several hours after we left, our 4 yr old realized he had left a beloved stuffed animal in the room. I called the hotel, and they... More 

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tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Dear TexasDebP, We were honored to have you as a guest at our Comfort Inn and Suites. My team staff and I would like to say, "Thank You" for choosing us for your lodging needs and we are delighted that you had a comfortable stay. It is our utmost importance that each guest gest the best guest service possible. We... More 

Saratoga Springs, New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 26, 2015

We made this a last minute stop while traveling thru town. We gat a great room rate with a king size bed and free breakfast, to our surprize they also gave us free dinner as well! We found the staff to be friendly and accommodating. The hotel was well kept and clean. The room was very comfortable and we did... More 

Was this review helpful? Yes
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

My staff and I are glad you chose us for your stay. We want to thank you for your review. Our staff is one of the friendliest you will find and our dinners are "on the house" at BAR rate. They are really good and we are glad your enjoyed yours ! We have recently updated our furnishings. Our new... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2015 via mobile

We have stayed at this Comfort Inn several times and love this hotel. It us very clean, staff is friendly and price is right. They have a great breakfast bar and they offered a $5 dinner in January when we stayed. We were tired and did not feel like going out to dinner so it was perfect.

Was this review helpful? Yes
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Thank You for choosing our Choice Comfort Inn and Suites hotel for your lodging needs and for your review. We are always happy to have all our guest return to us as we take pride in all we do from housekeeping to front desk customer satisfaction. We have expanded our breakfast and dinner menus since January and in the spring... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 22, 2015

We stopped here after two days on the road headed back to Michigan from the valley of Texas. After stopping at a Red Roof in outside of Nashville, and quickly leaving, this place was chosen based on reviews from trip advisor. It was very clean, the staff was friendly, the pool was heated and a much needed outlet for my... More 

Was this review helpful? Yes 1
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Dear guest: We were delighted to hear that you were happy with your stay at our Comfort Inn and Suites in Franklin, Ky. I hope your girls really enjoyed the swimming time they had before heading back out on the road. Just an FYI, if you travel our way again, we serve dinner Monday-Thursday so our guest do not have... More 

Indianapolis, Indiana
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 2, 2015

Stayed overnight while driving down to Florida. Easy check in, great room and easy check out is all we can ask for. We did not try breakfast as we were in a hurry to leave but we would not hesitate to stay here again. The room (2 queens) was very big and it's nice to see the bathroom sink actually... More 

Was this review helpful? Yes
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Dear Traveler: My staff and I are so happy that you slept well and had a great stay with us and we would like to say, "Thank You" for your review. We try to make each guest comfortable and the process simple so you may continue on with your business while you are here. We hope to see you on... More 

Chicago, IL
Top Contributor
97 reviews 97 reviews
18 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed January 18, 2015 via mobile

Everything you'd ever want in basic accommodations. Comfortable bed, meticulously clean, friendly staff and good value. Hot breakfast was excellent. We'll stay here every time we're driving through Franklin on our way to and from Florida.

Was this review helpful? Yes 1
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

Dear Stephan, My staff and I greatly appreciate you taking the time to write us a review ! We also want to say, "Thank You !" for being a top contributor to Choice Hotels. We strive to provide the best service possible at a reasonable price for all our guest. You are right, why pay more ? We are striving... More 

Top Contributor
66 reviews 66 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 14, 2015

This is the 3rd time we have been to this hotel, on our way south. The rooms, and beds are the absolute best we ever slept in. I wanted to update my review, for they have added a really nice dinner option. For $5 a person we had a all you can eat, roast beef, mashed potatoes, corn, peas, garlic... More 

Was this review helpful? Yes
tkcummings, General Manager at Comfort Inn & Suites Franklin, responded to this review

My staff and I are delighted that you stay with us each visit through our town. I Thank You for your complimenting review ! Yes ! Indeed we are now serving a buffet dinner from Monday-Thursday from 5 pm to 7 pm to give our guest a better and more enjoyable stay. We usually have a Pasta Night featuring Meatball... More 

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