We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel & Suites Franklin

Certificate of Excellence
Hotel website
Hotel deals
85 Neha Drive, Franklin, KY 42134
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Holiday Inn Express Hotel & Suites Franklin
Professional photos View all
Browse nearby
Holiday Inn Express Hotel & Suites Franklin
Write a Review

138 reviews from our community

Traveler rating
    103
    25
    8
    0
    2
See reviews for
45
20
8
31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
  • All months
    (138)
  • Mar-May only
    (34)
  • Jun-Aug only
    (45)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (31)
All months
Michigan
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for one night on our way to Florida. We needed a room to accommodate five people. We were promised a suite with two queen beds and a sleeper couch. When we arrived after a nine hour drive, we found only two queen beds in our room. When we informed the front desk, we were told there was... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good morning and thank you for writing and thank you for being a sr contributor to TA. I am truly sorry for the inconvenience you and your family had in my hotel. The cardinal rule in any business is to under promise and over deliver and I messed this up terribly. I take full responsibility for your... More 

Green Bay, Wisconsin
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for one night on our way to Florida. We chose it because of all the wonderful reviews here and we were not disappointed! It must have been fully renovated recently! Everything is beautiful and brand new! The checkin person was super friendly! We asked for a high floor and got a room on the 3rd floor. Huge... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good easter afternoon! Thank you for being a sr contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for your buck, if... More 

Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second stay at this particular hotel. Overall very nice suite, clean room, and the staff is very friendly. Didn't use the pool at all, so can't comment on that. Bacon in the breakfast buffet......bonus!!

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good easter afternoon! thank you for being a sr reviewer for TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for your buck, if... More 

Chicago, IL
Contributor
20 reviews 20 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here on our way home up I-65 . Registration process was quick and easy; front desk staff was friendly and helpful. The room was very clean, cozy and comfy. Common areas are spotless and current. The breakfast was good (kiddos loved the oatmeal and bacon) and I learned a good bit from the breakfast hostess, too. Kiddos loved... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good evening and thank you for writing & thank you for being a Sr. Contributor to TA. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for your buck, if... More 

Allison Park, Pennsylvania
Senior Contributor
48 reviews 48 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 9, 2015

I stayed here on my way home from Dallas. I was warmly greeted and the registration process was quick and easy. The room was very clean and cozy. The rooms appeared to just have been updated. The breakfeast was great and the host ensured everyone got what they wanted. It was a very friendly stay. The hotel appearance inside and... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good evening and thank you for writing & thank you for being a Sr. Contributor to TA. I am very glad to hear that my team, our facility & our service to you was to your liking. We understand and appreciate the need to be appreciated. Its conclusion is always simple & consistent; it puts a smile... More 

Contributor
18 reviews 18 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 19, 2015

we stayed at the holiday in for a week we called it our home base, and traveled from there breakfasts were offered and the room was great everything we needed we had at our disposal except we choose to get our laundry done in town at laundry mat it was close to paces to eat like cracker barrel, my fav... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Mary, Good evening and thank you for writing. I am very glad to hear that my team and our facility was to your liking. We understand and appreciate the need to be appreciated. Its conclusion is always simple; it puts a smile on our faces including yours. Its the easiest way to be happy by making others around you... More 

Noblesville, Indiana
1 review
5 of 5 stars Reviewed February 3, 2015

While returning from a business trip on January 15, 2015 my wife and I stayed overnight at this hotel. The hotel room was very clean and staff there was very helpful. Since it was late they did tell us of a couple options for a late dinner. The next morning we were greeted by an exceptional breakfast prepared by Sandy... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and thank you for writing. I am so delighted to hear that you had a great stay with us. It gives me even more pleasure that you felt right at home. Each and every member of my team is adept to our guests needs and they know precisely what to do and say to make... More 

Nashville, Tennessee
1 review
5 of 5 stars Reviewed January 25, 2015

My family and iI stayed at this hotel on a recent trip to Bowling Green. Beautiful hotel. We got a queen suite, the room was extremely clean and the bed-super comfortable-resulting in a great nights sleep for all. In the morning we awoke to a Southern Country breakfast of eggs, country ham, and biscuits-something that I have never experienced at... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good morning and thank you for writing. It is indeed great way to start the day with a piping cup of joe reading a great review from you. I know it will be great day today. Each time I hear something nice from a guest such as yourself here it is a humbling experience how the little... More 

Holiday, Florida
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 2, 2015

Everything was very clean and the breakfast room was well stocked and clean as well, disappointed with the difference in rates on our return trip, HUGE difference and priority club was no help, $100.00 more than our first stay a week earlier! we didn't stay the second time!

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued guest, Good morning! Thank you for writing. I am very sorry to hear that our rates were not to your liking and you decided to stay elsewhere. I am not sure what you are alluding to that caused a rate disparity of $100 a night? I wonder if you had a special discounted free night or half off... More 

Frankfort, Kentucky
Top Contributor
109 reviews 109 reviews
18 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed December 23, 2014

Clean rooms and bathrooms. Breakfast had a lot of variety with veggie omlettes, danish, cinnamon rolls, fruit, yogurt, boiled eggs, biscuits and gravy, etc. Close to a Cracker Barrel and some other restaurants but they are across the highway and not in walking distance.

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening, thank you for writing & thank you for being a top contributor to TA. It was indeed a pleasure having you at our property and it is very nice to hear that you found everything positive and to your satisfaction. From us and from our families to you and yours may this season of joy... More 

Questions? Get answers from hotel staff and past guests. Ask a question

38 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Room/suite (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (34)
Viewed
Room/suite (15)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (6)
Viewed
Dining (1)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question