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Holiday Inn Express Hotel & Suites Franklin

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85 Neha Drive, Franklin, KY 42134
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Franklin
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170 Reviews from our TripAdvisor Community

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Traveler rating
    126
    31
    10
    0
    3
See reviews for
63
23
9
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
  • All months
    (170)
  • Mar-May only
    (41)
  • Jun-Aug only
    (70)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (31)
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1 review
5 of 5 stars Reviewed 1 week ago

We had a great stay at the holiday inn the check in was great and the rooms are super clean and Mrs. Sandy servers a great breakfast she made sure that u had every thing u need to have a wonderful meal. The pool and hot tub was very relaxing and clean also. The rooms are great, comfortable and relaxing.... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Top of the afternoon to you! Thank you for being a contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for your... More 

Portland, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

The most relaxing place u will ever visit, all staff is great, friendly and very nice. Front desk even offers bottled water upon check-in. Pool and Hot Tub is so relaxing, u will sleep very well. Thank u Santosh and staff for a very great stay at the Holiday Inn Express.

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Top of the afternoon to you! Thank you for being a contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for your... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

One of the best hotels I've stayed at in a long time. Super friendly front desk staff who offered me bottled water upon check in. (That's a first!) Nice clean room and very spacious bathroom. Breakfast had many things to choose from that were hot and fresh and the staff were cheerful, said good morning to everyone, and asked if... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Top of the afternoon to you! Thank you for being a contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for your... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This place is great for families very welcoming excellent hospitality special thanks to Santuch (funny guy) doing check in and Sharon for helping hand during breakfast way better than normal hotel continental breakfast the whole staff was helpful and accommodating! Thank you

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Top of the afternoon to you! Thank you for being a contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for your... More 

Ocala, Florida, United States
Level Contributor
562 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When you're out on the road and have sore, tired muscles climbing into a hot tub is the greatest thing going! Morning breakfast bar was terrific - hostess was friendly and funny too. Room clean, bathroom clean, and clean sheets. A good stay.

Was this review helpful? Yes 1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Top of the afternoon to you! Thank you for being a contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for your... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Wonderful stay. It was only one night but my sister and I enjoyed ourselves. Beautiful decor and clean!!! The breakfast was very good and the ladies who run the breakfast are very sweet. I would recommend staying here.

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Top of the afternoon to you! Thank you for being a contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. I passed on your commendations to Sharon, Sandy and Jerri they are my breakfast hostesses and they enjoyed... More 

Alabama
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel has excellent front desk staff. The young man who checked us in was friendly, cheerful, and willing to help. When we walked into our room, it was obvious that the air conditioning was not working. I checked the unit, used the electronic key pad to change the temperature and fan settings, but still the fan did not come... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Top of the afternoon to you! Thank you for being a contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. I am sorry for the minor glitches you experienced at my facility but I am also happy to... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We needed 2 1/2 hours to get to our destination but just couldn't make it; decided to stop here to get a few hours of shut eye. Wow! I was blown away with the sincere hospitality that the manager and staff offered to my boys and I. We got there at 2:30 am and asked if any restaurants near by... More 

Was this review helpful? Yes 1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good evening and thank you for writing. Wow I too am lost for words on how to thank you for such a great note. It gives me goosebumps just to write this. I can assure you my staff will enjoy reading this note as well. What you have written is what hospitality truly encompasses. It is not... More 

Huntington, West Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 26, 2015

The breakfast was excellent - well prepared with many choices. Sandy, who worked in the breakfast area was extremely friendly and helpful. She even made a snack bag for our long trip home! Remarkable!

Was this review helpful? Yes 1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Top of the afternoon to you! Thank you for being a contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for your... More 

Winfield, West Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 26, 2015

Great staff and great rooms! We needed a place to stay for the night. They were very busy. The breakfast was super. Sandy, who worked the breakfast, was very kind and friendly. She even made us a little to go bag of food for our travel. We normally do not go to Holiday Inns, but we definitely will now!

Was this review helpful? Yes 2
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and thank you for writing. Thank you also for becoming a TA member. We enjoy people and we love to spoil our guests. Sandy is just one of the 25 of my crew that makes this happen every single day. It delights me when we are able to do the things that are so small... More 

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