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Holiday Inn Express Hotel & Suites Franklin

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85 Neha Drive, Franklin, KY 42134
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Franklin
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190 Reviews from our TripAdvisor Community

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Peachtree City, Georgia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I cannot praise this hotel enough. We were caught in the bad snowstorm in Jan. 2016. We could not travel any more on the interstate and finally managed to find the exit to Franklin (most exits weren't visible). The manager on duty was friendly and welcoming. There were no nearby restaurants open due to the storm. He found a Subway... More 

Helpful?
Thank GolfCartFun
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I travel about 31/2 weeks of each month and usually stay in Bowling Green but decided to give this hotel a try. The staff is very friendly and helpful. Thanks for the upgrade to jacuzzi room as well. Great suggestion to try The Oasis Grill as well. Room was very clean and suited me well. Hotel has strangely wide hallways... More 

Helpful?
Thank Brian M
Murfreesboro, Tennessee
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

I stay in hotels weekly for work but I have never stayed in a hotel like this one that the staff truly cared like this. This entire Team of associates from check in to breakfast and cleaning was just amazing and when I'm in Franklin I will always stay here!!!

Helpful?
Thank Kavin J
Murfreesboro, Tennessee
1 review
5 of 5 stars Reviewed 3 weeks ago

My family and I stayed in the Holiday Inn Express Suites for a week. The hotel was clean, it had a modern decor and the staff were very accommodating. We stayed in the king size room for a few days before upgrading to presidential suite! Great hotel for families.

Helpful?
Thank MariaJ3014
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and happy new year. Thank you for writing. It gives me great pleasure to read that my staff and our service to you was satisfactory. Nothing will give us more joy to welcome you back so we can spoil you again. In the meantime we wish you and your family a prosperous and blessed 2016... More 

DURAND
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

everyone associated with this hotel was kind, helpful and cheerful while doing their jobs. the site was clean. Pool and hot tub area great. Only thing I would change is adult only hours early or late at the pool area.

Helpful?
Thank THOMAS H
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and happy new year. Thank you for writing & thank you for being a sr contributor to TA. It gives me great pleasure to read that my staff and our service to you was satisfactory. Nothing will give us more joy to welcome you back so we can spoil you again. The pool hours and... More 

Flushing, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2015

This is the second time we have stayed at this Holiday Inn Express. We look forward to staying here again next year. Building and grounds were very clean. Staff was very helpful, especially KP at the front desk. Mr. Xavier, please give KP a raise!!! He helped me with both my iPad and cell phone.

Helpful?
Thank papanndnana
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and happy new year. Thank you for writing. It gives me great pleasure to read that my staff and our service to you was satisfactory. Nothing will give us more joy to welcome you back so we can spoil you again. In the meantime we wish you and your family a prosperous and blessed 2016... More 

1 review
5 of 5 stars Reviewed December 29, 2015

We made an unexpected stop because my husband was not feeling well. Upon arrival the man at the counter didn't waste a minute making us feel welcome. He offered us a bottle of water and asked if we had dinner yet. When I explained to him that my husband was feeling unwell he quickly offered to get him anything that... More 

Helpful?
Thank Shae P
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and happy new year. Thank you for writing. It gives me great pleasure to read that my staff and our service to you was satisfactory. Nothing will give us more joy to welcome you back so we can spoil you again. In the meantime we wish you and your family a prosperous and blessed 2016... More 

Louisville, Kentucky
1 review
5 of 5 stars Reviewed November 19, 2015 via mobile

There are no words that could truly express the gratitude we feel for the owner Santosh and the whole crew at Holiday Inn Express. This is the second time we have stayed with them, they make you feel like family. What an OUTSTANDING hotel !!!!! We love staying here, we can always rely on beautiful clean rooms. So many good... More 

Helpful?
Thank tracee1014
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and thank you for writing. Well you nailed it on the head here. We treat you just like family because when you stay with us you are family. We enjoy having you and love to spoil you so it leaves an indelible impression that makes you want to come back. What we enjoy to do... More 

Hickory Corners, Michigan
Level Contributor
107 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed November 16, 2015

Room 136 is near the side door with easy entry/exit for a pet. The rooms are comfortable, bathrooms are very clean, and common areas quite nice. Breakfasts are absolutely delicious, eggs, pork sausage and cinnamon rolls...Perfect was to get on the road for the day...with a large mug of hot coffee too. I have stayed here many times heading to... More 

Helpful?
Thank Sid D
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening! Thank you for being a level 6 contributor to TA and thank you for writing. It is such a pleasure reading that you appreciated our service and noticed my staff's friendly attitude. It is part of the southern culture that is deep rooted here in this community and we love to make others happy. It... More 

Midland, Georgia
Level Contributor
4 reviews
5 of 5 stars Reviewed November 7, 2015

We had a wonderful experience during our stay in franklin Kentucky. The staff is awesome...always a friendly word when they greet you. The breakfast was always ready to go in the morning and the coffee was fresh and hot. Sharon (Jo) goes out of her way to make you feel at home. What a wonderful person she is. Santosh is... More 

Helpful?
Thank rkuenkler
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good afternoon! Thank you for being a level 1 contributor to TA and thank you for writing. It is such a pleasure reading that you appreciated our service and noticed my staff's friendly attitude. It is part of the southern culture that is deep rooted here in this community and we love to make others happy. It... More 

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