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All 10 Franklin hotels

Holiday Inn Express Hotel & Suites Franklin

2.5 of 5 Hotel   |   85 Neha Drive, Franklin, KY 42134
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92%
Ranked #1 of 10 Hotels in Franklin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Cebu1 Ohio
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118 reviews from our community

Traveler rating
    88
    21
    7
    0
    2
See reviews for
37
16
8
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Ohio
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here on our way back from the panhandle on our way home to OH. The front desk staff was great. The room was very updated and loved the bathroom with the granite counters and shelving. The indoor pool was a very nice area. Breakfast the next morning was very busy but there was plenty of seating and there... More

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening! Thank you for being a sr contributor to TA and thank you for staying with us and thank you for writing. My team and I are grateful that you took the time to observe and talk about what we have and how we take care of our guests. The best service come in the simplest... More

1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

One of the nicest places I've stayed at in a long time. Not only because of the clean, updated rooms, but the staff members there are awesome. By far the best service I've ever received at a hotel. I highly recommend this hotel to anyone looking for a relaxing place to stay.

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good morning! Thank you for writing your first review on TA and thank you for writing about my hotel, my team and our service to you. My team and I are overjoyed reading your comments it is kind and it inspires us to do better. Even more importantly your comments helps us have a great day. Thank... More

1 review
5 of 5 stars Reviewed August 16, 2014 via mobile

We were very happy with the service and large room we had for the night. We stopped at 1am, unable to travel any further that night to Michigan. We were told they it was 5 years old, but everything had a brand-new look to it. Breakfast was really good and the staff took Time to make sure every need was... More

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good morning! Thank you for being a TA member and thank you for taking the time to write about my hotel, my staff and our service to you. As I start my day reading your note I can tell you that my staff and I are going to have a great day reading what you wrote about... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 9, 2014

We stopped after a long day of travel with our 4 year old. The hotel was nice, very clean, quiet, and the staff couldn't have been any nicer! I was amazed at how every staff member spoke to us and asked if we needed anything. The complimentary breakfast was good as well. We would definitely stay there again.

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good morning and thank you for taking the time to write about my hotel, my staff and our service to you and your family. Your words echo back to me on how fortunate I am to have a team that understands and delivers guest satisfaction. My work is cut short because I have 23 GM's besides myself... More

Lambertville, Michigan, United States
Contributor
16 reviews 16 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 6, 2014

We stayed here on our way back from Gulf Shores. We arrived quite late, but the hotel fulfilled our needs. I will comment on every aspect of our stay. The Room and Lobby: This is a beautiful, clean hotel. The room was spacious, and the fridge was huge. The bathroom may be one of the cleanest bathrooms I have seen.... More

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening! Thank you for taking the time to write about my hotel, my staff and our service to you and your family. You are absolutely correct all in all it was a perfect storm for a plethora of miscommunication. What guests have to understand is that we cannot hold the promises some of the third party... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed August 4, 2014

Nice job holiday inn! Very pleased with our stay! The service was top quality and the room was extremely clean , comfy and quiet (even though our room was by the elevator !). The pool was perfect for the kids and the hot tub was nice and big! Breakfast was nice too . We 'll b back!!

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good morning! Thank you for becoming a contributor for TA and thank you for sharing your experience about your stay with us and our service to you and your family. My team and I very glad that we did everything right to your expectations to make your stay memorable with us. To us this is very rewarding... More

Peru, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 3, 2014

This hotel was very clean, modern and had a new feel. The beds were one of the most comfortable beds I've slept in at a hotel. The breakfast was got, fresh and good. The staff that I was interacted with were friendly as well. Highly recommend this hotel!

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued guest, Good morning! Thank you for being a contributor to TA and thank you for taking the time to write about your stay at my hotel and our service to you. There is a certain joy and elation my team experiences each time we make a guest smile. We do this consistently with a sole purpose that we... More

Northwest Indiana/Chicago
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 2, 2014

We stayed for a one night stopover. We have stayed at many HI Expresses all over the country. This one was OK but definitely has some issues. We arrived very late at night, and the first room simply would not open, as if latched from the inside. So after the night clerk tried in vain, we were assigned another room.... More

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening! After reading your note it is as disappointing for me to read as much (I assume) as it was for you to write. I am very sorry that your stay did not turn out to your expectations. Please do accept my apologies. yours truly santosh xavier More

Senior Contributor
24 reviews 24 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 2, 2014

We stayed at this location while visiting family. It is a little further from them than where we usually stay but it is WAY worth it! Rooms are very clean and comfy. The common areas are clean ( we even saw them treating & vacuuming the hallway). Everyone is very nice and friendly - especially the staff who work the... More

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and thank you for being a Sr Contributor to TA and thank you for taking the time to brag about my hotel, my staff and our service to you. It is indeed very refreshing to hear from a seasoned traveler such as yourself that what we had to offer pleased you and you appreciated it... More

Franklin, Kentucky
1 review
5 of 5 stars Reviewed July 30, 2014

so decided to stop and stay at this hotel while we were traveling.......i must say it was the best stay ive ever had.......Fresh breakfast in the morning, and very nice swimming pool......the courtyard is beautiful.....the entire hotel its self is a work of art very beautiful inside and out...Will stay here anytime im passing through franklin, KY

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Wow! My staff and I are floored by your review. Thank you so much for giving us such an exceptional rating. It is very gratifying to know that people such as yourself pay attention to the small nuances we do to make your stay memorable and joyful. Of course we do it deliberately to make all our... More

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Additional Information about Holiday Inn Express Hotel & Suites Franklin

Address: 85 Neha Drive, Franklin, KY 42134
Phone Number:
Location: United States > Kentucky > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Franklin 2.5*
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