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Holiday Inn Express Hotel & Suites Franklin

2.5 of 5 85 Neha Drive, Franklin, KY 42134
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Franklin
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Holiday Inn Express Hotel & Suites Franklin
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133 reviews from our community

Traveler rating
    100
    24
    7
    0
    2
See reviews for
42
19
8
31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Contributor
18 reviews 18 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

we stayed at the holiday in for a week we called it our home base, and traveled from there breakfasts were offered and the room was great everything we needed we had at our disposal except we choose to get our laundry done in town at laundry mat it was close to paces to eat like cracker barrel, my fav... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Mary, Good evening and thank you for writing. I am very glad to hear that my team and our facility was to your liking. We understand and appreciate the need to be appreciated. Its conclusion is always simple; it puts a smile on our faces including yours. Its the easiest way to be happy by making others around you... More 

Noblesville, Indiana
1 review
5 of 5 stars Reviewed 4 weeks ago

While returning from a business trip on January 15, 2015 my wife and I stayed overnight at this hotel. The hotel room was very clean and staff there was very helpful. Since it was late they did tell us of a couple options for a late dinner. The next morning we were greeted by an exceptional breakfast prepared by Sandy... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and thank you for writing. I am so delighted to hear that you had a great stay with us. It gives me even more pleasure that you felt right at home. Each and every member of my team is adept to our guests needs and they know precisely what to do and say to make... More 

Nashville, Tennessee
1 review
5 of 5 stars Reviewed January 25, 2015

My family and iI stayed at this hotel on a recent trip to Bowling Green. Beautiful hotel. We got a queen suite, the room was extremely clean and the bed-super comfortable-resulting in a great nights sleep for all. In the morning we awoke to a Southern Country breakfast of eggs, country ham, and biscuits-something that I have never experienced at... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good morning and thank you for writing. It is indeed great way to start the day with a piping cup of joe reading a great review from you. I know it will be great day today. Each time I hear something nice from a guest such as yourself here it is a humbling experience how the little... More 

Holiday, Florida
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 2, 2015

Everything was very clean and the breakfast room was well stocked and clean as well, disappointed with the difference in rates on our return trip, HUGE difference and priority club was no help, $100.00 more than our first stay a week earlier! we didn't stay the second time!

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued guest, Good morning! Thank you for writing. I am very sorry to hear that our rates were not to your liking and you decided to stay elsewhere. I am not sure what you are alluding to that caused a rate disparity of $100 a night? I wonder if you had a special discounted free night or half off... More 

Frankfort, Kentucky
Top Contributor
107 reviews 107 reviews
19 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 23, 2014

Clean rooms and bathrooms. Breakfast had a lot of variety with veggie omlettes, danish, cinnamon rolls, fruit, yogurt, boiled eggs, biscuits and gravy, etc. Close to a Cracker Barrel and some other restaurants but they are across the highway and not in walking distance.

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening, thank you for writing & thank you for being a top contributor to TA. It was indeed a pleasure having you at our property and it is very nice to hear that you found everything positive and to your satisfaction. From us and from our families to you and yours may this season of joy... More 

Franklin, Kentucky
2 reviews
5 of 5 stars Reviewed December 22, 2014

I just wanted to let everyone at you facility know how much we enjoyed our stay. From the moment we walked into the lobby the apperance was beautiful . Ashley at the front desk was amazing . helping us get settled into the meeting room. witch with the 4' tables were soooo easy to move around . for the Santa's... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and thank you for writing & thank you for being a TA member. It was indeed a pleasure having you at our property and it is very nice to hear that you found everything positive and to your satisfaction. It is absolutely fantastic to hear about my team from your mouth. That is precisely what... More 

Fairview, Texas
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 20, 2014 via mobile

This hotel is new. The staff went out of their way to assist me secure a free nights stay using my points when I checked in. With other hotel chains this must be done way in advance. Room was very nice w a small office area. Quite surprised w how nice the work out room was!

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Thank you for being sr contributor for Trip Advisor, good morning and thank you for writing. My team and I would like to show our sincere gratitude for your appreciation of our facility and our service to you. We work very hard to just hear you say that and it is nice when we hear it. We... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 3, 2014 via mobile

We stayed here on our way back from Great Lakes IL after seeing our youngest son graduate from Navy Boot Camp. After a very long and cold drive we booked in here. The hotel was beautifully decorated, very inviting and the rooms were beautiful and comfortable and spotless. The breakfast was amazing and prepared by a lovely lady. Real eggs... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and thank you for writing. My team and I would like to show our sincere gratitude for your appreciation of our facility and our service to you. We work very hard to just hear you say that and it is nice when we hear it. We are looking forward to do an early touch up... More 

Kalamazoo, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed October 29, 2014

If you are on your way to or from Florida this stop just off I-65 is a winner. Friendly helpful staff, neat and clean, Express breakfast just right. You will feel welcome and secure. Back on the road rested and ready. Have stayed there four times and will again.

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and thank you for writing. My team and I would like to show our sincere gratitude for your appreciation of our facility and our service to you. We work very hard to just hear you say that and it is nice when we hear it. We are looking forward to do an early touch up... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed October 28, 2014

My wife and I were driving from Atlanta to Chicago during the July 4th weekend. We stopped into this hotel to rest for the night and I have to say that the manager (Santosh Xavier is whats on the card I took) and front desk attendant (originally from Atlanta) were extraordinary. Wife was mad with me about something personal and... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and thank you for writing. My team and I would like to show our sincere gratitude for your appreciation of our facility and our service to you. We work very hard to just hear you say that and it is nice when we hear it. We are looking forward to do an early touch up... More 

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Additional Information about Holiday Inn Express Hotel & Suites Franklin

Address: 85 Neha Drive, Franklin, KY 42134
Phone Number:
Location: United States > Kentucky > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Franklin 2.5*
Number of rooms: 75
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Hotel Style:
#1 Romantic Hotel in Franklin
#1 Business Hotel in Franklin
#1 Family Hotel in Franklin

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