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Holiday Inn Express Hotel & Suites Franklin

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85 Neha Drive, Franklin, KY 42134
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Holiday Inn Express Hotel & Suites Franklin
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Holiday Inn Express Hotel & Suites Franklin
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145 reviews from our community

Traveler rating
    107
    27
    9
    0
    2
See reviews for
49
20
8
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

Everyone was superb and helpful getting our family into the hotel. The staff in the breakfast room went out of their way. Cannot say enough good things about this hotel. Rooms were spotless and very comfortable.

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Venice, Florida
1 review
3 of 5 stars Reviewed 2 days ago NEW

When I opened the door, the room had a strange smell to it. I wouldn't say it was a dirty smell, it was more like they had sprayed for bugs. I would not consider staying at that hotel again. I was very disappointed. The lady at the desk gave us a senior discount, but when we received our bill, the... More 

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Wilmington, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

We were on our way home from Florida and couldn't find a vacant hotel anywhere north of Nashville. It was very late at night and we called them and they said they were almost sold out but to come on and they would find something for us. The only thing they had was a single room with a king bed... More 

Was this review helpful? Yes
Franklin, Indiana
Top Contributor
123 reviews 123 reviews
104 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is modern, clean and comfortable. The rooms are nicely decorated and fairly spacious. The bed was comfortable and although the hotel is close to the interstate it was quiet except for the air conditioner which was noisy. All of the staff were very friendly. The breakfast was typical HIE fare and the seating area is spacious for this... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued guest, Thank you for being a sr contributor to TA and thank you for writing. I am sorry about the issues you had while you stayed here with us. I will look into the issues you are alluding to and have them rectified. It is an embarrassment for me you had to find them out first. I sincerely... More 

Senior Contributor
38 reviews 38 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We literally just checked out of this property. It was clean, provided complimentary breakfast, & had a non smoking room. This place was a great option for an overnight stay. I gave it a good rating because of the overall experience but let me just warn you if you are a person of color this is the South and the... More 

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FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued guest, Good evening and thank you for writing! I am truly sorry about your communication with Sally. In her defense I must say that I was the one who told her and everybody in my Front Desk Team not to take cash at certain times of the day and there are 2 very specific reasons for it: 1.... More 

Lake Geneve, WI
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I stayed here while traveling for our business. We arrived late after a long drive and were checked in pleasantly and efficiently. Room was great with new clean fresh carpet and very comfortable bed with great bedding. Room was quiet and cool. Next morning we had no time for breakfast so I just ran into the well... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Thank you for writing! it makes us radiate with enthusiasm when guest such as yourself rave about us. It is the perfect and the best gift for us to get. It is the great southern hospitality and Sharon aka Jo is the epitome along with 23 others who are equally enthusiastic about serving you. It makes us... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

We have stayed at this hotel multiple times over the past 3 years. Each stay has been very enjoyable! The rooms are super clean and comfy, the breakfast is hot and fresh and the staff is so helpful and friendly!! My children love the indoor pool and hot tub which is also very nice and clean. After driving all day... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Thank you for writing! it makes us radiate with enthusiasm when guest such as yourself rave about us. It is the perfect and the best gift for us to get. It is the great southern hospitality and Sharon aka Jo is the epitome along with 23 others who are equally enthusiastic about serving you. It makes us... More 

Michigan
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 7, 2015

We stayed here for one night on our way to Florida. We needed a room to accommodate five people. We were promised a suite with two queen beds and a sleeper couch. When we arrived after a nine hour drive, we found only two queen beds in our room. When we informed the front desk, we were told there was... More 

Was this review helpful? Yes 1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good morning and thank you for writing and thank you for being a sr contributor to TA. I am truly sorry for the inconvenience you and your family had in my hotel. The cardinal rule in any business is to under promise and over deliver and I messed this up terribly. I take full responsibility for your... More 

Green Bay, Wisconsin
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 4, 2015 via mobile

We stayed here for one night on our way to Florida. We chose it because of all the wonderful reviews here and we were not disappointed! It must have been fully renovated recently! Everything is beautiful and brand new! The checkin person was super friendly! We asked for a high floor and got a room on the 3rd floor. Huge... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good easter afternoon! Thank you for being a sr contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for your buck, if... More 

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 4, 2015

This was our second stay at this particular hotel. Overall very nice suite, clean room, and the staff is very friendly. Didn't use the pool at all, so can't comment on that. Bacon in the breakfast buffet......bonus!!

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good easter afternoon! thank you for being a sr reviewer for TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for your buck, if... More 

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