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Holiday Inn Express Hotel & Suites Franklin

2.5 of 5 85 Neha Drive, Franklin, KY 42134
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Franklin
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Holiday Inn Express Hotel & Suites Franklin
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127 reviews from our community

Traveler rating
    96
    22
    7
    0
    2
See reviews for
40
17
8
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Fairview, Texas
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is new. The staff went out of their way to assist me secure a free nights stay using my points when I checked in. With other hotel chains this must be done way in advance. Room was very nice w a small office area. Quite surprised w how nice the work out room was!

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Thank you for being sr contributor for Trip Advisor, good morning and thank you for writing. My team and I would like to show our sincere gratitude for your appreciation of our facility and our service to you. We work very hard to just hear you say that and it is nice when we hear it. We... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 3, 2014

We stayed here on our way back from Great Lakes IL after seeing our youngest son graduate from Navy Boot Camp. After a very long and cold drive we booked in here. The hotel was beautifully decorated, very inviting and the rooms were beautiful and comfortable and spotless. The breakfast was amazing and prepared by a lovely lady. Real eggs... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and thank you for writing. My team and I would like to show our sincere gratitude for your appreciation of our facility and our service to you. We work very hard to just hear you say that and it is nice when we hear it. We are looking forward to do an early touch up... More 

Kalamazoo, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed October 29, 2014

If you are on your way to or from Florida this stop just off I-65 is a winner. Friendly helpful staff, neat and clean, Express breakfast just right. You will feel welcome and secure. Back on the road rested and ready. Have stayed there four times and will again.

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and thank you for writing. My team and I would like to show our sincere gratitude for your appreciation of our facility and our service to you. We work very hard to just hear you say that and it is nice when we hear it. We are looking forward to do an early touch up... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed October 28, 2014

My wife and I were driving from Atlanta to Chicago during the July 4th weekend. We stopped into this hotel to rest for the night and I have to say that the manager (Santosh Xavier is whats on the card I took) and front desk attendant (originally from Atlanta) were extraordinary. Wife was mad with me about something personal and... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening and thank you for writing. My team and I would like to show our sincere gratitude for your appreciation of our facility and our service to you. We work very hard to just hear you say that and it is nice when we hear it. We are looking forward to do an early touch up... More 

Highland, Michigan, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 5, 2014

Stopped for an overnight stay while traveling. Did not have reservations but fortunately, none were needed on this particular night. the rooms have queen beds rather than double beds. The hotel is fairly new, close to restaurants and the expressway. When asked for a good place to eat the hotel clerk suggested a few places and we ended up going... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued guest, Good evening and thank you for writing this review on TA. It gives me great joy to share your positive experience with my staff who also enjoyed reading your comments. We take tremendous pleasure when guests such as yourself appreciate what we have to offer and then write about it for the world to see. That is... More 

Barcelona, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2014

Excellent hotel, very friendly staff, nice rooms and very clean. A really nice experience! comfortable beds! Great breakfast! High speed internet. To repeat without any doubt! Nice pool. I recommend this hotel for family and business!

Was this review helpful? Yes 1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Cynthia, Good evening! Thank you so much for taking the time out of your busy schedule to pen down this nice note about my staff, my hotel and our service to you. We enjoyed having Carles stay here with us. It goes without saying we would love to see you come and visit us in Ky it is a... More 

Arab
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 28, 2014

Recently stayed 2 nights here. Beautiful area, hotel was very clean, bed very comfortable, and the breakfast was great. The entire staff was very friendly and helpful. The guys at the front desk answered all our questions about the area and Sandy and Sharon in the breakfast area were also friendly and helpful. We have stayed at this hotel several... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good morning! Thank you for being a sr contributor to TA and thank you for taking the time to write about my team, my hotel, our service and our town. When a guest writes a kind words of appreciation for the simple tasks they ask us to do it never ceases to amaze that those chores that... More 

Fort Wayne
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 23, 2014

This is one of the cleanest hotels we've stayed in and r he staff is very nice. Sharon who takes care of the awesome breakfast is phenomenal. She was very helpful and made our stay enjoyable! I highly recommend staying here if you are in the area!

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good morning and thank you for taking the time to write about my team, my hotel and our service to you. I was reading your compliments to Sharon & she is indeed very pleasant to everybody and I suppose that comes with the southern hospitality. Your words of appreciation has an inspiration that rings to all of... More 

Jamestown, Kentucky
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 14, 2014

I had the pleasure to stay at this Hotel for a business trip and enjoyed every bit of it. The hotel itself is clean and smells clean too! The staff is very friendly and helpful - the cleaning staff made sure I had all supplies replenished each morning. Comfort is a big deal when you are away from home, and... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Janette, Good evening! Thank you for being a sr contributor to TA, thank you for writing a positive experience of your stay with us, and thank you for praising my staff and our service to you. We also had the pleasure of having you stay with us. You can't imagine what a positive impact a kind word from a... More 

Ohio
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 8, 2014

We stayed here on our way back from the panhandle on our way home to OH. The front desk staff was great. The room was very updated and loved the bathroom with the granite counters and shelving. The indoor pool was a very nice area. Breakfast the next morning was very busy but there was plenty of seating and there... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good evening! Thank you for being a sr contributor to TA and thank you for staying with us and thank you for writing. My team and I are grateful that you took the time to observe and talk about what we have and how we take care of our guests. The best service come in the simplest... More 

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Additional Information about Holiday Inn Express Hotel & Suites Franklin

Address: 85 Neha Drive, Franklin, KY 42134
Phone Number:
Location: United States > Kentucky > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Franklin 2.5*
Number of rooms: 75
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Hotel Style:
#1 Family Hotel in Franklin
#1 Business Hotel in Franklin

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