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Holiday Inn Express Hotel & Suites Franklin

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85 Neha Drive, Franklin, KY 42134
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Holiday Inn Express Hotel & Suites Franklin
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152 Reviews from our TripAdvisor Community

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Traveler rating
    111
    29
    9
    0
    3
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53
20
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33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Canton, Georgia
Top Contributor
65 reviews 65 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We got in after midnight to the holiday inn and were greeted promptly. The room was extremely comfortable, very clean and well sized. The breakfast was great the next morning. There was lots of variety of warm and cold choices. I would very much recommend this hotel!

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Top of the morning to you! Thank you for being a Top contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for... More 

Independence,Ky
Contributor
18 reviews 18 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Having driven 9 hours I tried to check in on April 6 2015 with a written confirmation. The general manager Santosh Xavier said he couldn't find the reservation, he wouldn't even look at my confirmation. I told I had to change my reservation from April 7 to the 6th. He found that one but not my current one. He had... More 

Was this review helpful? Yes 1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear David, It looks like I have been generously showered with your loving praise :)) It is funny you missed some key parts of how I tried to accommodate you. Like giving you and your wife the presidential suite as a free upgrade that was worth $200 over what you booked. You turned that down over a $10.45 rate dispute... More 

Richmond, United States
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this Holiday Inn Express for a soccer event in Bowling Green. Here are the pros and cons Pros: 1. The staff were excellent. The breakfast lady was amazing. Treated us like we were dining in. 2. Clean, comfortable, and odorless room. 3. Located near a good Mexican Restaurant. Cons: 1. The HVAC did not have a very... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Top of the morning to you! Thank you for being a senior contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for... More 

Lexington, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A friend and I chose Franklin as a halfway spot for us to meet for a visit. We chose this hotel based on reviews and were not disappointed. The staff greeted us warmly as soon as we checked in, offering us chilled water bottles and helpful information about the area. The room was very clean and comfortable. It is a... More 

Was this review helpful? Yes 1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Top of the afternoon to you! Thank you for being a contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for your... More 

Ann Arbor, MI
1 review
5 of 5 stars Reviewed 2 weeks ago

Wonderful hotel with a very friendly staff. The pool area was clean and we loved the hottub. Just a great complimentary breakfast. The suite we had was everything we could ask for with comfortable beds and the flat screen TV was perfect. Wonderful hotel for sure!!

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Top of the afternoon to you! Thank you for being a contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for your... More 

Indianapolis, Indiana
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on our way to Florida. ...This is a nice place...my room was clean and I'm real picky...the bed was nice and comfy. ..Breakfast was hot and good! ...The little older lady that was running it was super friendly. ... The staff was friendly too Overall we would stay here again:)

Was this review helpful? Yes 2
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good afternoon and thank you for being a top contributor for TA and thank you for writing. We expect and want all our guests to be picky. The work and effort put up by my team is precisely geared to keep our facility clean provide you with comfort, a safe environment and above all to make you... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is run like a high end hotel even though it isn't in a major city. I travel a lot, and have stayed at the Ritz Carlton. The staff here is trained better than the high end hotels. The woman who handles the breakfast is outstanding and remembered me in my second visit. The lobby staff is very well... More 

Was this review helpful? Yes 1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued guest, Top of the morning to you and thank you for writing. Wow. I love what you wrote. You have encompassed our focus to enhancing guest experience precisely on what each and every one of us loves to do. It is something that comes naturally and noting artificial is added. It is the southern hospitality that you are... More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed May 26, 2015

Everyone was superb and helpful getting our family into the hotel. The staff in the breakfast room went out of their way. Cannot say enough good things about this hotel. Rooms were spotless and very comfortable.

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Top of the morning to you! Thank you for being a contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for your... More 

Venice, Florida
2 reviews
3 of 5 stars Reviewed May 26, 2015

When I opened the door, the room had a strange smell to it. I wouldn't say it was a dirty smell, it was more like they had sprayed for bugs. I would not consider staying at that hotel again. I was very disappointed. The lady at the desk gave us a senior discount, but when we received our bill, the... More 

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued guest, Thank you for writing. I am sorry our service was not to your satisfaction. I really do not have an answer for your complaint. I am looking at my log notes to see when you checked in and it looks like you turned down our offer to move you to a different room when you came to... More 

Wilmington, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2015

We were on our way home from Florida and couldn't find a vacant hotel anywhere north of Nashville. It was very late at night and we called them and they said they were almost sold out but to come on and they would find something for us. The only thing they had was a single room with a king bed... More 

Was this review helpful? Yes 1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Top of the morning to you! Thank you for being a contributor to TA and thank you for writing. I am very glad to hear that my team, our facility & our service to you was to your liking. We love to be appreciated and you inspires us to dig deeper to find more value for your... More 

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