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All 10 Franklin hotels

Holiday Inn Express Hotel & Suites Franklin

2.5 of 5 Hotel   |   85 Neha Drive, Franklin, KY 42134
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Holiday Inn Express Hotel & Suites Franklin
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92%
Ranked #1 of 10 hotels in Franklin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Monicarob75
  • Overview
  • Reviews (105)
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  • Room tips (16)
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105 people have reviewed this hotel

Traveler rating
    78
    19
    6
    0
    2
See reviews for
32
16
8
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed 1 week ago via mobile

The hotel was clean and nice. The staff was very helpful to the point they were able to pick us up at the location that we had car truble in their personal vehicle . Overal a wonderful experience came out of bad circumstances. Breakfast was also good.

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Monica, Good morning! Thank you for being a TA member and thank you for taking the time to write about my hotel, my staff & our service to you. I hope you got your vehicle fixed? It is of no trouble to help a guest or for that matter any wary traveller not staying with us that needs assistance.... More

Nashville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Excellent hotel, decor is very appealing. Check in was quick and easy. Room was spacious, very clean and comfortable. Staff was polite and seemed to enjoy their job. They went out of their way to ensure that we were happy with our stay. Even the General Manager took time from his busy schedule to greet us and say hello. This... More

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued guest, Good afternoon and thank you for being a TA member and thank you for taking the time to write about my hotel, my staff and our service to you. You are absolutely right on the mark when you say we love what we do and that is to take care of our guests and spoil them rotten.... More

Austin, Texas
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very friendly and helpful staff, the lobby is beautifully appointed with breakfast area and lounge. Rooms are great, I had a jacuzzi room with a large tub that was heaven after a long drive, Large comfy bed, modern bathroom, desk, flat screen mini fridge, micro in small kitchen area, also chair and side table, plenty of room and lots of... More

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued guest, Good afternoon! Thank you for being a senior contributor for TA and thank you for taking the time to talk about my hotel, my staff and our service to you. I am so glad that you appreciated what we had to offer and then took the time from your valuable day to rave about it. When our... More

Hendersonville, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

completely satisfied. vey clean and well maintained. 100% smoke free which we loved. Best that Franklin has to offer. Highly recommend. staff was friendly and helpful. not much to do around the hotel but I think there is just not much to do in Franklin, KY. We loved the hotel.

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good morning! Thank you so much for taking the time to write about my hotel, my staff and our service to you. You are correct our town is small and so is the community of people (4,000 of us) that inhabit it. It is shorted by the luxuries of a big town but that is precisely why... More

Highland, Indiana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

My family stayed here for one night during our trip when we stopped to visit the Corvette Plant and Museum. We chose this location after viewing other posts on Tripadvisor. The hotel is rather new. On arrival, check in was quick and the young lady working the counter was very friendly and helpful. Upon entry to the room, it was... More

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Thank you for being a senior reviewer for TA and thank you for writing about my hotel, my staff and our service to you. I am so happy that a seasoned traveler such as yourself paid attention to details and give respect and praise to my staff in such an eloquent way. You made my day and... More

1 review
4 of 5 stars Reviewed 5 weeks ago

Sharon and Sandy were very helpful and welcoming. Appreciated their personal touch during breakfast. Clean and comfortable rooms. The pancake maker was a big hit with the kids (big and small)! We will definitely be back for another stay!

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Cindy, Thank you for taking the time to write about my hotel, my staff and our service to you and your family. Nothing gives me any better joy, when guests such as yourself take their valuable time to write nice things about my staff. Sharon and Sandy are exemplary staff members of my team that understand and know how... More

Florence, Kentucky
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 27, 2014

This is a fantastic 100% smoke free motel just off of I65. It is very quiet, clean, and comfortable. The breakfast was excellent. The breakfast server stopped by my table a couple of time to make sure everything was alright. I thought that was a very nice touch. The staff members that I came into contact with were very courteous.... More

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Thank you for being a Sr Contributor for TA. Your review is just stupendous to appreciate my staff especially Jo who is a great breakfast host. You have put my entire team and my property on pedestal for the world to see. It is a great way to start my day. Your words are encouraging and your... More

Indianapolis, Indiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 22, 2014 via mobile

This is a wonderful place to stay! Rob and the check-in/check-out staff are great! They made me feel very comfortable. Very friendly. My room was so clean and adequately stocked. I was sad to not be able to stay another night. The morning breakfast was delicious with plenty of choices no matter what your breakfast preference. Susan and the breakfast... More

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Thank you for being a reviewer for TA and thank you for taking the time to write about my hotel and my staff. There is nothing more gratifying for me to read when a guest remembers the names of my staff who made your stay memorable. On a personal level you just made my day and I... More

Frankfort, Kentucky
Top Contributor
77 reviews 77 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 13, 2014

This is a great stop if you are in the Franklin area. Clean rooms, great breakfast, and friendly staff. There was a minor mixup with the dates on my reservation but the front desk staff got us checked into a room quickly and the manager made it right.

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Thank you for being a senior contributor for TA. Thank you for endorsing us. I am glad that Rob was able to make your reservation right to where we provided you accommodation to your satisfaction. Although we aim to get 5 stars from all of our guests it is not always possible so what could we have... More

Huntsville, Alabama
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 27, 2014

This is a fantastic hotel. I stay here frequently when I am in the area. In fact, when I am in the area it is the only place I will stay. Great facilities, management and staff who are committed to making your stay enjoyable.

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Scott, Thank you for taking the time to write about my hotel and our service to you. It amazes me every time how a kind word from a guest goes such a long way to making our day. It energizes us to do even more for our guests. Scott you have been such an avid spokesman for me, my... More

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Additional Information about Holiday Inn Express Hotel & Suites Franklin

Address: 85 Neha Drive, Franklin, KY 42134
Phone Number:
Location: United States > Kentucky > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Franklin 2.5*
Reservation Options:
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37 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Franklin
Hotel Class
Official Description (provided by the hotel)
Holiday Inn Express & Suites Franklin, KY is conveniently located at I-65, Exit 2. Our hotel is only a days drive from Chicago or the Gulf of Mexico, making this Franklin hotel a great stopping point while traveling north or south. Franklin, KY has been honored as one of the 50 Best Small Southern Towns. While visiting us, enjoy the many antique shops the city has to offer. If shopping is not your cup of tea, the Kentucky Downs Race Course hosts the Kentucky Cup Turf Festival & offers year-round simulcasts. You can also experience a great round of golf at the Kenny Perry Golf Course. Our Holiday Inn Express & Suites offers spacious & luxurious guest rooms. Keep in touch with your office or home with free wired/wireless high-speed Internet access and stay productive working from your desk & ergonomic chair. Enjoy viewing your TV programs on our 32 HDTV then enjoy a restful night s sleep with the Simply Smart Bedding Package. Start your day with the guest No. 1-rated Stay Smart Showerhead . Get a Smart Start on your day with the hot Express Start breakfast bar, with the world's best-tasting cinnamon rolls! We hope you'll enjoy the other features of our Holiday Inn Express as well, such as our 24-hour fitness center, business center & a refreshing heated indoor pool.We look forward to welcoming you to the Holiday Inn Express & Suites Franklin where Kentucky meets Tennessee & where heritage meets hospitality. ... more   less 
Number of rooms
75

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