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All 10 Franklin hotels

Holiday Inn Express Hotel & Suites Franklin

2.5 of 5 Hotel   |   85 Neha Drive, Franklin, KY 42134
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91%
Ranked #1 of 10 hotels in Franklin
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 6 days ago
TulipaBulba Grand Rapids, Michigan
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94 people have reviewed this hotel

Traveler rating
    70
    16
    6
    0
    2
See reviews for
31
15
6
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Grand Rapids, Michigan
Top Contributor
52 reviews 52 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were greeted warmly upon arrival, thanked for being IHG Preferred members, and offered free waters and milk for the kids. The desk staff complimented our nice tans. :) This place also has a nice INDOOR pool, unlike many other hotels in the area, and nice for the kids in cool weather. The location is great with many restaurants and... More

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Good afternoon! Thank you being a top contributor for TA and most importantly thank you so much for taking the time to write about us. There is nothing more embarassing for me when a guest who is paying me for my services has to remind me how to do my job. In a nutshell I am mortified.... More

Hickory Corners, Michigan
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I had called ahead for a reservation, and all was ready for me. The room was spacious, and quite comfortable, all was clean and very neat. The bathroom had everything one might need, and was especially clean. The bed was comfortable, and I slept well in it. Everything was in fine working order, ice was just a few steps from... More

Was this review helpful? Yes 1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Sid, Good morning. Thank you for being a senior contributor for TA and thank you for taking the time to write about us. It is a wonderful way to start our day when my staff and I read that the service and care we put in making your stay pleasurable put a smile on your face. We work tenaciously... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

While on business I stayed at this holiday inn and was blown away by how hospitable the staff was . They were more than eager to help out with any questions we had and made us feel very welcomed. I definitely plan on staying here again next time I'm in the area .

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Thank you for being a reviewer for TA & thank you for taking the time to write about my hotel, my staff and our service to you. You cannot fathom how much it pleases my teammates to read what you have written. What you have touched upon is the quintessential part of the hospitality business and that... More

Cleveland, Ohio
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

On our way back from Georgia, we decided to take our time and spend the night in Franklin, Ky. We had planned this in advance and booked a room at the Holiday Inn Express. At check in, we were greeted by a wonderful man who took great strides to make sure our accommodations were acceptable and that we were aware... More

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear 92bobs92, Thank you for being a senior contributor for TA and thank you for taking the time to write about my hotel, my staff and our service to you. My staff and I enjoy reading your thoughtful comments and it gives us great joy that our hotel and the local restaurant met and exceeded your expectations to earn us... More

Port Huron, Michigan
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We arrived after driving a long thirteen hour day to a desk clerk that was NOT the least bit friendly or welcoming. Our room was nicely decorated and very clean. They are in great need of new towels and linens, as the ones being used are well worn. The breakfast room and cleanliness were wonderful In fact, the breakfast room... More

Was this review helpful? Yes 1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Thank you for being a senior contributor to TA and thank you for sharing your experience. I am very sorry that you did not get a friendly and welcoming experience from my staff. It is a refection of me through my staff and I take full responsibility for this failure. It is my fault that I did... More

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2014

We stayed at the Holiday Inn in Franklin Ky and simply can not say enough about how wonderful the entire experience was for us! The staff at this hotel could give lessons on customer service! We got to know several of them by name & they remembered our names every time we walked in the door! We felt well taken... More

Was this review helpful? Yes 1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Paula and Jim, Thank you for putting us over the top with your note. My staff and I are having a blast reading what you have written. This goes without saying you and your family and Oakley and his family are always welcome here because we consider you family. Thank you once again for your kind words. santosh More

Pinellas Park
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 24, 2014

Spent several nights here. All public areas and the room were very clean. Staff was very helpful and friendly. Bed was comfy and breakfast was good. Even fresh cookies throughout the day. Only gave four stars because it is a little pricey, but I guess you do get what you pay for.

Was this review helpful? Yes 1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Thank you being a senior contributor for TA, thank you for your business, thank you for taking the time to write about my hotel, my staff and our service to you and your family. Typically our prices around the months of Jan and Feb are around the $100 they are our slow months. Our prices our dictated... More

Port Colborne, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2014

From the online booking through check-in, a wonderful breakfast and expedient check-out; this stay rocked. I would recommend this hotel to anyone. I was visiting Kentucky to pick up a puppy, brought one of my small dogs with me; but hadn't indicated anywhere (you can put it in the "notes" section when booking online) that I was bringing my pet.... More

Was this review helpful? Yes 1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued guest, Thank you for being a member of TA and thank you for taking the time to write a positive review about my hotel, my staff and our service to you and your dog. Reviews are a portal to the soul of a business and I encourage you to write more of them so others can make an... More

Tokyo, Japan
Contributor
20 reviews 20 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 15, 2014

This is a very good property all the way around. Every interaction with hotel staff left me with the impression that the hotel was very well managed. The gentleman at the front desk did a great job of handling a line of guests waiting to check in. It was a common situation that if handled differently could have left people... More

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued Guest, Thank you for being a valued contributor for TA. Thank you for taking the time to write about my hotel and our service to you and the crew that stayed with us. It is nice to know that my staff and i can leave a positive indelible impression despite the fact there was a lobby full of... More

Albuquerque, New Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 12, 2014

Front Desk person Angela knows and does her job very well. From receiving Fed Ex deliveries, changing checkout times. Small things count. Complimentary cookies served at 6pm is a big plus too. Clean rooms and nice breakfast lobby. Give Angela a promotion/raise and have her start training Hotel staff around the country.

Was this review helpful? Yes
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Dave, Thank you for being a senior reviewer for TA and thank you for taking the time to write about Angela. You are absolutely correct Angela has always led by example to exemplify our guest service experience. I am proud of Angela and every guest that comes and stays with us raves about my staff and I encourage you... More

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Additional Information about Holiday Inn Express Hotel & Suites Franklin

Address: 85 Neha Drive, Franklin, KY 42134
Phone Number:
Location: United States > Kentucky > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 hotels in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Franklin 2.5*
Official Description (provided by the hotel):
Holiday Inn Express & Suites Franklin, KY is conveniently located at I-65, Exit 2. Our hotel is only a days drive from Chicago or the Gulf of Mexico, making this Franklin hotel a great stopping point while traveling north or south. Franklin, KY has been honored as one of the 50 Best Small Southern Towns. While visiting us, enjoy the many antique shops the city has to offer. If shopping is not your cup of tea, the Kentucky Downs Race Course hosts the Kentucky Cup Turf Festival & offers year-round simulcasts. You can also experience a great round of golf at the Kenny Perry Golf Course. Our Holiday Inn Express & Suites offers spacious & luxurious guest rooms. Keep in touch with your office or home with free wired/wireless high-speed Internet access and stay productive working from your desk & ergonomic chair. Enjoy viewing your TV programs on our 32 HDTV then enjoy a restful night s sleep with the Simply Smart Bedding Package. Start your day with the guest No. 1-rated Stay Smart Showerhead . Get a Smart Start on your day with the hot Express Start breakfast bar, with the world's best-tasting cinnamon rolls! We hope you'll enjoy the other features of our Holiday Inn Express as well, such as our 24-hour fitness center, business center & a refreshing heated indoor pool.We look forward to welcoming you to the Holiday Inn Express & Suites Franklin where Kentucky meets Tennessee & where heritage meets hospitality. ... more   less 
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