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All 7 Frankfort hotels

Holiday Inn Express Hotel & Suites Frankfort

2.5 of 5 Hotel   |   1000 Vandalay Drive, Frankfort, KY 40601
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Ranked #4 of 7 Hotels in Frankfort
A recent review
4 of 5 stars reviewed 4 weeks ago
carl0527 Moyock, North Carolina
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62 reviews from our community

Traveler rating
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    24
    16
    8
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Medford, New Jersey
Contributor
17 reviews 17 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I thought it might have just been a problem with the girl working the desk at night but now seeing others reviews I wonder if it is more of a systemic problem here. We rolled into here late (11:30) looking for a place to crash for the night. The reviews here seemed generally positive and showed availability so we decided... More

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hiexpressfrankfort, General Manager at Holiday Inn Express Hotel & Suites Frankfort, responded to this review

I'm sorry you had a bad experience during your stay. We try to provide the cleanest and best experience possible for all our guests and we are disappointed that we have let you down. Thank you for your time and letting us know where we can do better. With your feedback, we have started having all the A/C professionally cleaned... More

Moyock, North Carolina
1 review
4 of 5 stars Reviewed 4 weeks ago

Free breakfast served from 6:30 - 9:30, but when I got there at 8:30, they were out of pancakes and gravy for the biscuits. I was told they would not be making more - with still an hour to go - no offer of sorry or anything else.

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South Point, OH
Contributor
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for a business trip. I thought I could rely on the Holiday Inn name. I was wrong. The hotel smelled horrible. It was musty and smelled of old cigarettes. the smell was made worse by turning on the air conditioning in the room. I had to sleep with it off which made for a very... More

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hiexpressfrankfort, General Manager at Holiday Inn Express Hotel & Suites Frankfort, responded to this review

I'm sorry you had a bad experience during your stay. We try to provide the cleanest and best experience possible for all our guests and we are disappointed that we have let you down. Thank you for your time and letting us know where we can do better. With your feedback, we have started having all the A/C professionally cleaned... More

Sturgeon Bay
Top Contributor
151 reviews 151 reviews
72 hotel reviews
79 helpful votes 79 helpful votes
1 of 5 stars Reviewed August 21, 2014

This hotel has serious issues. While the rooms were a good size and much larger than most Holiday Inn Express hotels, the décor was extremely outdated, and the furniture was beat-up. The bed was not comfortable. It felt old and worn. Also, my room stunk like old cigarette smoke. Both of my colleagues believed that someone had smoked in their... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Frankfort, responded to this review

Dear vanclaners, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding... More

Point Pleasant, West Virginia
Contributor
20 reviews 20 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 25, 2014

Stayed here for one night and overall the hotel was fine. The room was clean and hotel desk staff were friendly. Beds were comfortable and room was quiet. The only issue (and it was minor) was at breakfast. We arrived at the breakfast area about one hour before the scheduled close. Several guest were there at the time. There were... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Frankfort, responded to this review

Dear WV_Traveler25550, Thank you very much for sharing your experience with us. I sincerely apologize for the poor experience and service issues you had in our breakfast area. We deeply regret that this aspect has negatively impacted your stay with us. Your comments are being shared with the hotel management and appropriate action will be taken. We take our guest... More

Hopkinsville, Kentucky
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 16, 2014

Could tell the hotel was older with renovations but was overall satisfied with my stay. It was a quick business trip so not much to report. Staff was friendly and Continental breakfast was good. I wish they would have had more of the toiletries like the Holiday Inn Express in Richmond.

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Orland Park, Illinois
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 6, 2014

I stayed here one night in a KING-bed room while visiting the Frankfort, KY area. I didn't stay very long as I checked in later and left early but here are my pros and cons: 1.) Very good customer service - the front desk clerk took the time to find me a good room on the top floor - room... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Frankfort, responded to this review

Dear Quiet_Night, Thank you for writing a detailed review of our property. Your compliments regarding the staff service, comfortable beds, and convenient location is very much appreciated. Please accept our sincere apologies for the shortcomings you may have experienced regarding the business center and room amenities, in particular the TV and towel rack. We will certainly work on the points... More

Pensacola, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 1, 2014 via mobile

Ok so we had just came from a great deal at the coolest hotel in Gatlingburg to this joint. You are paying for the name of the hotel... However it is not your typical express. First entering the room, I swore it smelled like a smoking room. Called downstairs and they said the entire hotel was non-smoking.. Yet other reviews... More

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hiexpressfrankfort, General Manager at Holiday Inn Express Hotel & Suites Frankfort, responded to this review

I'm sorry we let you down during your stay. We try to maintain a clean and odor free enivroment and we are sorry we did not meet your expectations. We can only ask that if in town we get a chance to make it up to you. Jerred Ross GM More

1 review
5 of 5 stars Reviewed June 29, 2014

We arrived late after a 12 hour drive from Disney World. We were treated to a friendly Smile and excellent service. The room was very clean and the breakfast very good for the $$. Clean, bright and friendly. Highly recommend.

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Louisiana
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 28, 2014

Booked this hotel at the last minute on our way through Kentucky. Arrived around 1130 pm. Greeted and quickly given our room. Rooms were clean but showed some signs of wear and tear. We really just needed a clean place to sleep and this served the purpose. The hotel is right next door to a Panera Bread and Kroger grocery... More

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Additional Information about Holiday Inn Express Hotel & Suites Frankfort

Address: 1000 Vandalay Drive, Frankfort, KY 40601
Phone Number:
Location: United States > Kentucky > Frankfort
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Frankfort 2.5*
Number of rooms: 67
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Also Known As:
Holiday Inn Express Hotel And Suites Frankfort
Holiday Inn Express Frankfort
Frankfort Holiday Inn

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