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Holiday Inn Express Hotel & Suites Frankfort

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1000 Vandalay Drive, Frankfort, KY 40601
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Holiday Inn Express Hotel & Suites Frankfort
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88 Reviews from our TripAdvisor Community

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Sandy Hook, Kentucky
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Everything is the way it should be at this hotel. Nothing like checking in and feeling welcome. Receptionist was on top of her job. Rooms are nice and clean. Plenty of dining options, many within walking distance. Would gladly recommend this Holiday Inn Express.

Helpful?
Thank Billy W
Gwinn, Michigan
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

After a stressful, busy day, we were fortunate to find a vacancy at this hotel. The room was clean with ample desk space for our laptop and accessories. We had a third floor double queen room and it was very quiet which made sleeping much easier. I would recommend this hotel to others.

Helpful?
Thank Richard J
Murfreesboro, Tennessee
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My family stayed for 2 nights while visiting family in Frankfort. They stay couldn't have been better. The staff was very friendly. I called down asking if they had any cribs, Brittany told me they did. I told her I would be down to get one and as I got halfway down the hall she met me with the crib.... More 

Helpful?
Thank Olivia C
Michigan
Level Contributor
81 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We were greeted with a smile & professional friendly,welcoming! Parking was tight but there were three close spaces for "Platinum" members; just outside front door!! Lobby was clean bright. Our room was ready early & we went to close steak house for late lunch. Our room was bright, clean, roomy. We would go out of our way to stay here... More 

Helpful?
Thank Herschel M
hiexpressfrankfort, General Manager at Holiday Inn Express Hotel & Suites Frankfort, responded to this review

Thank you for your stay and the time you took to review us. I am glad you enjoyed yourself and hope to see you again soon. Also thank you for being a Platinum Member with IHG Rewards, that is very appreciated by all Holiday Inn Brand hotels. Jerred Ross GM More 

Randolph, Ohio
Level Contributor
71 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed January 6, 2016

Arrived late (10:00). The hotel has only 2 luggage carts and they had been taken to rooms by other guests and not returned. The staff looked down all the hallways but didn't see them. They should watch who takes them and makes sure they are returned to the lobby. We made 3 trips carrying our things to the room as... More 

Helpful?
Thank dcvanz
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Frankfort, responded to this review

Dear dcvanz, Thank you for posting a candid feedback from your recent stay with us. It is nice to know that you were able to appreciate the size of our room, the drapes, and the bed and pillows just to name a few. However, I was concerned to see that you had some problems with the availability of our luggage... More 

A TripAdvisor Member
2 of 5 stars Reviewed December 4, 2015 via mobile

Hotel is located around a grocery store and restaurants. Parking lot is small with limited parking spaces. Housekeeping staff discussed minority peers having lackadaisical work ethnic in front of hotel guests. I did not receive housekeeping one night out of three night stay. Hotel staff was not responsive to request to clean room. Observed a deceased guest body being wheeled... More 

Helpful?
Thank A TripAdvisor Member
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Frankfort, responded to this review

Dear Valued Guest, Thank you for staying with us and leaving a review. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and superior accommodations. It sounds like you were disappointed with the level of service that you received from the staff and limited... More 

Greensburg, PA
Level Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed November 5, 2015

Stayed here during Breeders Cup Weekend. Go American Pharoah! A very standard Holiday Inn Express. Out of the way, behind the Long Horn Steakhouse. There are a couple of restaurants that are within walking distance. No view whatsoever to speak of. Hotel is behind the restaurant and flanked by a highway on the other side. Check in was fast and... More 

Helpful?
Thank mrclincolnhigh
Shipshewana, Indiana
Level Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed October 5, 2015

I was pleasantly surprised at just how clean this 2.5 star hotel was. It is nicer than a lot of 3.5 star hotels I have stayed in. Entire building was clean and the breakfast was great! Literally, my dad and I are big breakfast eaters and thought we would get something small to hold us over, but we both ended... More 

Helpful?
Thank Tony M
Wheeling, Illinois
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed September 1, 2015

Friendly staff, but is under renovation, and needs it. Halls, doorways and stairwells need work. Hotel has a poor location behind some other business. Breakfast buffet had typical foods. O.K. Restaurants around area. Wait a few months for reno to be finished.

Helpful?
2 Thank MrBill923
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Frankfort, responded to this review

Dear MrBill923, Thank you for taking the time to write a review about your stay with us. We are glad that you found our staff to be friendly. However, we would like to apologize for the inconvenience caused by our renovations and for falling short of your expectations regarding our facilities. We also regret the issues you had with our... More 

Belvidere, Illinois
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 27, 2015

We arrived to check in at close to midnight and there was a note on the front desk informing guests the hotel was full and to call an 800 number for help. Stood there for a minute deciding what to do and the front desk clerk came from the dining area to check me in. Very pleasant and friendly. The... More 

Helpful?
Thank Julestravelalot
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