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Fairfield Inn & Suites Frankfort

2.5 of 5
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40 Chenault Drive, Frankfort, KY 40601
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Fairfield Inn & Suites Frankfort
Best prices for: 1 room 1 guest
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Ranked #3 of 7 Hotels in Frankfort
A recent review
4 of 5 stars reviewed 2 weeks ago
KaneCountyCritic Campton Hills, Illinois
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91 Reviews from our TripAdvisor Community

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Traveler rating
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    38
    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Campton Hills, Illinois
Level Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived here late one night and got a room without an advance reservation from a very friendly front desk man. Our guest room was clean and quiet. The mattress and pillows were comfortable. Breakfast was typical Fairfield, but it filled the bill. I wouldn't call this a destination place, but if you need somewhere to stop along I-75, this... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago

Horrible place! They charged my $110 for an $88 room. Left me stranded in Frankfort for 2 days when they should have direct billed (I handed them the paperwork upon check-in). My bank charged me an additional $48 for overdraft fees. Manager, Matt wasn't available for 24 hours, so apparently the staff felt that he would fix it when he... More 

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Matthew R, General Manager at Fairfield Inn & Suites Frankfort, responded to this review

Hello, My name is Matt Robinson and I am the General Manager at the Fairfield Inn and Suites in Frankfort, KY. Thank you very much for taking the time to provide us with your feedback. After reviewing the error I would like to extend a very sincere and heartfelt apology. I'm sorry that you had to go through such a... More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 27, 2015

Room was clean Smaller breakfast then some places but coffee was hot and milk was cold. Papers delivered to door- thank you! Checkout paperwork was not slid under the door- would have appreciated it more for security reasons. Well lit parking Quiet room.

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Asheville
Level Contributor
95 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed May 22, 2015

This is an older hotel that was refreshed a few years ago and will undergo some renovations in the next year. Overall, the facility was clean and well maintained. Positives: Friendly front desk staff. Room clean and comfortable bed. Well, lighted room with a chair & ottoman and two lights next to it to accommodate reading. Desk with office chair.... More 

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Matthew R, General Manager at Fairfield Inn & Suites Frankfort, responded to this review

Thank you for your feedback it has been noted and I will take the proper steps to address these issues. Thank you, Matt Robinson General Manager More 

Woodside
Level Contributor
165 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed April 27, 2015

Easy and convenient off of 64 and close to food and shopping. Very nice rooms, and a good reasonable price. Plus all the friendliness that you'd expect from Kentucky! I try to stay here anytime in in the area.

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Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 14, 2015

Stayed here for one night on the way home from Florida. Room smelled a little old when we walked in- laundry room was close and nice to have. Breakfast wasn't that good- small selection of food and only one person working so it wasn't getting filled up. There was a baseball team there also so my kids didn't get anything... More 

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Matthew R, General Manager at Fairfield Inn & Suites Frankfort, responded to this review

Thank you for staying with us at the Fairfield Inn and Suites in Frankfort, KY. I'm sorry that your breakfast wasn't up to our normal standards. We usually try to get help from other departments when the breakfast attendant gets overwhelmed so that everything is stocked up for our guests. Please email me at matthew.robinson@marriott.com so that I can further... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 13, 2015

Have stayed here multiple times for business. Good quality hotel with consistent breakfast, cleanliness, and service overall. Very welcoming desk staff. Convenient to a couple of good restaurants and shops across the street. Will continue to stay here for business when needed.

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Souderton, Pennsylvania
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 1, 2015

Typical Fairfield Inn, the consistency is why I keep coming back. Very clean and comfortable with friendly staff. Hot breakfast for free is always a plus. WiFi was also free and worked pretty well. No surprises, everything was nice. One nice thing was the addition of a charging station on the night stand. I like to plug in my phone... More 

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Spring Hill, FL
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed March 17, 2015

Even though we were snowed in, it was an enjoyable visit with very friendly staff and comfortable accommodations. Weather was no surprise, and I had already booked in advance for an event which was canceled. The staff were so pleasant and generous: Two employees were clearing the parking lot and removing snow from the cars of the guests in the... More 

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Matthew R, General Manager at Fairfield Inn & Suites Frankfort, responded to this review

Thank you so much for the kind words. We did have a heck of a time with the snow and managed to operate pretty smoothly considering the circumstances. It makes me proud to hear such nice feedback about my staff and yes, William is awesome. Thank you for your patronage, Matt Robinson General Manager Fairfield Inn & Suites Frankfort, KY... More 

Walton, Kentucky
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 15, 2015

We visited here while we were in town for gymnastics. Upon arrival the front desk manager William was very helpful. He went above and beyond to give us a better rate and a quiet room. We were very pleased. The hotel is clean and quite. There is free breakfast which was an average continental style. The pool area is small... More 

Was this review helpful? Yes 1
Matthew R, General Manager at Fairfield Inn & Suites Frankfort, responded to this review

Thank you very much for this information. We appreciate your patronage and hope to see you back soon! Thank you, Matt Robinson General Manager Fairfield Inn and Suites Frankfort, KY 40601 More 

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