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IHG Army Hotels Newgarden Inn

406 North Knox Street, Fort Knox, KY 40121 (Formerly Newgarden Inn)
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IHG Army Hotels Newgarden Inn
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17 Reviews from our TripAdvisor Community

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Traveler rating
    7
    4
    4
    0
    2
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Families
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Solo
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9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
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    (17)
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    (4)
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    (7)
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Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 14, 2015

Upon arrival, the staff was very receptive to get me checked in to my room. Everything was explained and I was checked in less than 8 mins. The room is Holiday Inn Express Standards and outstanding. I have provided photos of the room. The stay was awesome and the Army have upgraded their standards with lodging! I enjoyed my stay... More 

Was this review helpful? Yes
Phil D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Dear wbush, Thank you for taking the time to write of your experiences of your stay at Holiday Inn Express Newgarden Hotel on Ft. Knox. We very happy that you like the changes we have made to the hotel, and you have recommended to other travelers. We are very proud to serve those who serve us! Thank you again, and... More 

1 review
1 of 5 stars Reviewed July 14, 2015

I got a room in a separate area from new garden inn. There's no front desk or any amenities anywhere around. I then received a room that smells like animals and my allergies went crazy. I called the front desk over a dozen times with getting hung up on all. Finally called main guest relations and spoke to Mindy. I... More 

Was this review helpful? Yes
Phil D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Victor, We are very sorry to hear about your disappointing stay at the IHG Army Hotels Craig Apartments on Ft. Knox. Thank you for this valuable feedback and the opportunity to learn from your experience, so as, to not let you and future guests down. We are proud to serve those who serve us, but you did not have a... More 

Gaithersburg, Maryland
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed January 18, 2015 via mobile

The hotel is on Ft Knox and has plenty of parking and has daily breakfast. Rooms are nice and have a fridge, cooktop stove and microwave. The staff is friendly and helpful. Nicley located about a mile from the Army Reserve Training courses.

Was this review helpful? Yes 2
Hawaii
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed January 2, 2015

Overall this place is good for those who are price-conscious. It is pet-friendly. We say pet-friendly and not pet-financially-friendly because it costs $75 a stay which is non-refundable and it doesn't matter what type of pet it is (more if you stay longer than 6 nights) for your pet to room with you. I didn't catch the fine print so... More 

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Conway, Arkansas
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 21, 2014 via mobile

When you travel for the Army they make you stay in Army Hotels. Well this one is run by Holiday Inn. It is nothing more than a regular Holiday Inn Express, but it beats out any Army hotel I have stayed in the past with the exception of the MWR center in Garmich, Germany. It is also good on price.... More 

Was this review helpful? Yes 1
Phil D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Dear Armyvette84, Thank you so much for your recent stay and great review, at IHG Army Hotels Ft. Knox. We are all proud to serve those who serve us, and their families. We apologize for the internet problems and want you to know we are in the process of reviewing and working on a solution to the internet troubles you... More 

Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 17, 2014

Hotel was clean and always had more than enough food for breakfast. Their computer and printer on the first floor were broken but they had more on the second floor. Laundry was never too crowded as they had those on every floor also. Clean towels were brought every Mon-Fri. Okay... on to the real review. If they move you to... More 

Was this review helpful? Yes 1
Phil D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Dear Amy J, Thank you for taking the time to review your recent stay at IHG Army Hotels Ft. Knox. Your input will help us to create Great Hotels Guest Love. Although the hotel fell short of your expectations we have learned from your experiences ,so as to create a better experience for all guests. The process of hospitality front... More 

Findlay, Ohio
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 10, 2014

Overall the experience was good. It was extremely simple on the outside but decorated on the inside. The only issue we had was that there was hair in the tub but no big deal. Breakfast was skimpy but with the price we paid we got more than we would have gotten anywhere else!

Was this review helpful? Yes 1
Phil D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Thank you JoannaG for taking the time to share your experience on your recent stay at IHG Army Hotels, Ft. Knox. It appears as if we met your expectations, and your overall experience was a good one, however there is room for us to grow as a hotel, and we want to exceed your expectations on your next stay. The... More 

Kansas City, Missouri
Level Contributor
146 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed June 25, 2014

Friendly staff. Large, clean rooms. Quiet hotel. Wednesday night social is a plus. Great breakfast. Good business center. Pathetic fitness center - does not come within 59 miles of proper fitness centers. Ok WiFi connections. Good parking. Well maintained hotel and clean common areas. Accommodating desk personnel. Easy check in. Would return... but am going to the gym elsewhere.

Was this review helpful? Yes 2
Phil D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Thank you 101jumper for taking the time to share your experience of your stay at IHG Army Hotels Ft. Knox Newgarden. We appreciate your business, and although the gym facilities were not up to par with the amount of equipment and size, the staff was friendly and hotel was clean. The hotel is undergoing a rebranding (Holiday Inn Express)process after... More 

Loveland, Ohio
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 21, 2014

Clean & Nice. Breakfast was a little crowded & short on food, due to some training. A typical or better than typical, Holiday Inn Express, in the middle of Ft. Knox! It was convenient, easy to check into and the front desk staff was very nice.

Was this review helpful? Yes 2
Phil D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Thank you (JJA53) for your recent stay and great review, at IHG Army Hotels Ft. Knox. We are all proud to serve those who serve us, and their families. The hotel is undergoing renovations and should be completed by September 2014, and the hotel will be a branded Holiday Inn Express. The hotel will offer free hot breakfast to all... More 

Athens, Georgia
Level Contributor
137 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed April 1, 2014

This is better than most IHG Army Lodging available. I was shockingly surprised. The hotel is recently (in the last few years) renovated. The lobby is nice, clean, spacious, with a nice seating area. The breakfast area is right off the lobby and is large, with lots of tables. Breakfast food was the normal hotel breakfast, nothing above and beyond... More 

Was this review helpful? Yes 1
Phil D, General Manager at IHG Army Hotels Newgarden Inn, responded to this review

Dear D.R., Thank you for your recent stay and review of IHG Army Hotels Newgarden Inn at Ft. Knox, Kentucky. We are happy to hear we made your stay pleasurable and the room was comfortable for you. We are proud to serve those who serve us. For an informational purposes next time you stay, we do have "kitchen kits" available... More 

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Amenities