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Courtyard by Marriott Cincinnati Airport South / Florence

3.0 of 5
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46 Cavalier Boulevard, Turfway Rd & I-75, Florence, KY 41042-1645
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Courtyard by Marriott Cincinnati Airport South / Florence
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Ranked #13 of 26 Hotels in Florence
A recent review
5 of 5 stars reviewed 2 weeks ago
CCC_wanderlust Alexandria, Virginia
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114 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Clermont, Florida
Top Contributor
621 reviews 621 reviews
28 hotel reviews
209 helpful votes 209 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Well we checked in Thursday evening and the desk clerk said the had two queens when my reservation was for a King with Breakfast. Well after much discussion we got the King on the third floor. The room was nice and on first appearance clean. The frig needed to be turned on to store our leftovers so I did and... More 

Was this review helpful? Yes 1
Harold J, General Manager at Courtyard by Marriott Cincinnati Airport South / Florence, responded to this review

Hello Mr. Snapp, Thank yo for taking the time to let us know how we're doing. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your overall experience. We have shared your feedback with the appropriate hotel team... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

At first we thought this hotel was great but than we got further into our stay and realized how dirty it was. Comforter had a blood stain on it look like it had not been washed. We asked for a clean comforter and we got back later that day it was same comforter and was still dirty. Didn't look like... More 

Was this review helpful? Yes 1
Harold J, Manager at Courtyard by Marriott Cincinnati Airport South / Florence, responded to this review

Hello, Thank you taking the time to let us know how we're doing. Please accept our sincere apologies regarding the housekeeping issues you experienced during your stay. We have looked into the items you have noted to ensure they have been taken care of and most importantly to ensure moving forward this does not happen again. We hope to have... More 

Alexandria, Virginia
Top Contributor
263 reviews 263 reviews
71 hotel reviews
283 helpful votes 283 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had two different stays here in February. The first one was a brief two-night stay and the second was for a week. I had a good experience on both stays. I was recognized as a Platinum Elite member and upon check in, given a choice of an item from the Marketplace or a Starbucks drink, in addition to the... More 

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Huntington, West Virginia
Top Contributor
210 reviews 210 reviews
27 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed March 15, 2015

This hotel is placed in a very good location close to shopping and a lot of dining choices. I would stay here again if I was in the area and wanted to stay just outside of Cincinnati. The staff is very friendly and the rooms were clean as expected.

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Harold J, General Manager at Courtyard by Marriott Cincinnati Airport South / Florence, responded to this review

Hello KDSoccer2, Thank you for taking the time to let us know how we're doing! I am pleased to see that you enjoyed your stay and our great team! I hope we see you again when visiting the Florence area! Sincerely, Harold J. More 

Madison, Wisconsin
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 11, 2015

The facility was nice, the rooms were clean and very basic. The front desk staff were great, the food service staff were not. The food service was absolutely horrible. The choices were bleak and what was available was prepared like a brick. I will not go back...

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Harold J, General Manager at Courtyard by Marriott Cincinnati Airport South / Florence, responded to this review

Thank you so much for taking the time to let us know how we're doing. I am saddened to hear your food and beverage experience was anything less than perfect! We take all guest feedback very seriously. I want you to know I will personally take care of this. I invite you back to our hotel for you to give... More 

Alexandria, IN
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 5, 2015

Stayed here with the husband on a quick weekend trip. Staff was friendly and helpful. All around great hotel! Updated and clean room, comfy beds and loved the bistro. Balconies are private and roomy. This place was a little off the beaten path but definitely worth the find!

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Oakland, Maryland
Contributor
16 reviews 16 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 16, 2015

We stayed here for two nights while in the Cincinnati area. We reserved through Expedia and I felt we got a good deal. The lobby and pool are very nice. The lobby is renovated. I don't think the rooms have been renovated in a while. Our room was feet away from the interstate. The noise was very loud. After traveling... More 

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Daniel E, Manager at Courtyard by Marriott Cincinnati Airport South / Florence, responded to this review

Thank you for your response, we really appreciate your feedback. Our hotel is 100% smoke free, and we do try our best to make sure our guests comply with this policy. We apologize for the noise level that you experienced and are working on solutions to resolve this issue. Please consider staying with us again when you're in the Florence... More 

Mesa, Arizona
Top Contributor
63 reviews 63 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 13, 2015

I stayed here one night before flying out of Cincinnati airport the next day. I ask for a late checkout since my flight didn't leave until 7PM. They were more than accommodating. I came to this hotel from I275 South and had a hard time finding it. Even when I walked into the lobby I still wasn't sure I was... More 

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Daniel E, Manager at Courtyard by Marriott Cincinnati Airport South / Florence, responded to this review

Thank you very much for taking the time to share your comments regarding your recent experience with us. We love to hear from our guests and always appreciate any feedback we receive. I am pleased to hear that you enjoyed your stay with us. We strive to provide a clean, comfortable hotel with superior customer service that exceeds expectations for... More 

Greensboro, North Carolina
Top Contributor
150 reviews 150 reviews
132 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed January 29, 2015

Nice option for nearby airport business. The hotel is located within a 10 minute drive and offers nearby fast food and shopping. Typical amenities from a Marriott Courtyard. They offer social gatherings on week days evenings. Clean rooms, updated and all courtyard convenances.

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Daniel E, General Manager at Courtyard by Marriott Cincinnati Airport South / Florence, responded to this review

I am pleased to hear that you enjoyed your stay with us. We strive to provide a clean, comfortable hotel with superior customer service that exceeds expectations for all of our valued guests. We do hope to have you as our guest again should your travels bring you back to our area in the future. More 

Chesterfield, Michigan
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 28, 2015

We spent two nights at the Marriot Courtyard in Florence Ky. The hotel is relatively easy to get to and there are many restaurants within a mile or so away. The staff was very good. The rooms are showing their age. When we checked and went to the room there was a piece of string on floor in one area... More 

Was this review helpful? Yes 1
Daniel E, Manager at Courtyard by Marriott Cincinnati Airport South / Florence, responded to this review

Thank you for sharing your feedback with us regarding your recent stay at our hotel. More 

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