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Holiday Inn Florence

3.0 of 5 7905 Freedom Way, Florence, KY 41042
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Holiday Inn Florence
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Holiday Inn Florence
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61 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sudbury, Canada
Top Contributor
128 reviews 128 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Although I prefer the Express chain for their breaksfast buffet that allows for quick out and back on the road.....this one is just off I 75.....easy to get to.....built in the last 5 years....very well maintained, very good service on check in ....... raining so ate at the restaurant.......we had burgers, philly cheese steak and steak salad.....all very good......carmelized onions... More 

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Aurora, Indiana, United States
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here over new years eve because if a private party. The place was great! So clean, comfortable, restaurant on site. Great beds, the only down fall was the size of the pool area.the pool area was much smaller than I expected but so very very nice. Well worth the money for sure. Our banquet room was so very nice... More 

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Chicago, Illinois
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here on a trip to meet my wife. The staff was friendly and the lobby nice. My room was dated with a big hole in the carpet(403). They have a very small amount of cable channels available. I enjoyed my breakfast and the waitress was very nice. My main complaint is that I left a very clean room... More 

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Don C, Manager at Holiday Inn Florence, responded to this review

I am sorry that you feel we did not meet yours needs. Most of our housekeeping staff has been here since we have opened the hotel. Whenever they find anything in the room, they bring it to our lost and found department which is kept under lock and key. I even looked myself for the items claimed to be left... More 

Portland, Maine
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 11, 2014

I am a frequent business traveler. I typically stay at mid-price-range hotels; Hampton Inns, Holiday Inns, Hilton Garden Inns, etc. The four most important things I look for in an individual facility is Guest Security, Room Cleanliness, Bed Comfort & Hotel Location. I can look beyond other aspects of the hotel as long as they meet my four most important... More 

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Wrentham, Massachusetts
2 reviews
3 of 5 stars Reviewed December 6, 2014

I stay here a few times a year when in KY. It's close to my office and restaurants in the area. It's kept fairly clean in the lobby area. My issue is with the staff here, they seldom have a smile or make you feel welcome. They are very young and just don't give good service. The restaurant is nice... More 

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IHGCare, Guest Relations Manager at Holiday Inn Florence, responded to this review

Dear Maggiemay1016, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding customer service which was unacceptable. We will address this concern. I assure you that the feedback of our... More 

Spokane, Washington
Top Contributor
88 reviews 88 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 15, 2014

I recently stayed 2 nights here on a business trip. Whoever was the swing shift desk person (she had awesome black hair!) was wonderful. She was friendly and attentive, and also very helpful. My stay was nice and I loved the coconut lime verbena Bath & Body Works products in the bathroom. There's kind of an awkward triangle of doors... More 

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Campbellsville, Kentucky
2 reviews
3 of 5 stars Reviewed September 8, 2014

I am normally very positive and am not one to write negative reviews, however, we did not have the best stay at this Holiday Inn. My husband checked us in, it was a decent rate and by the name I knew it would be a good hotel. I won't ever assume this about a Holiday Inn again. When I walked... More 

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IHGCare, Guest Relations Manager at Holiday Inn Florence, responded to this review

Dear shaunna02, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the experience you had during check-in and the room accommodations you had fell below your expectations. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that... More 

17 reviews 17 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 3, 2014

the hotel was just the average express. Good bargain. The staff I what makes this place great.Everyone from all the housekeepers to the bartender to the front desk people have to be the most sociable people I have ever come in contact with. They made my stay.

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Jersey City, New Jersey
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 22, 2014 via mobile

The Staff makes this hotel all people I delt with over my stay where very attentive, from front desk to bartenders. They were quick wuth directions and menu for delivery. I recommend Donatos Pizza, I cant get it in Jersey but they have one close! the bar is snall but perfect for a night cap, and the happy Hour is... More 

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Mount Washington, Kentucky
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 20, 2014

We specifically chose the Holiday Inn out of several cheaper options because of our positive past experiences with Holiday Inn and Holiday Inn Express. As usual the building was very clean, the desk clerk very nice and helpful, and the pillows the softest, most comfortable anywhere. I cannot rave about the comfort of the bed and pillows enough, they are... More 

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Additional Information about Holiday Inn Florence

Address: 7905 Freedom Way, Florence, KY 41042
Phone Number:
Location: United States > Kentucky > Florence
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Florence 3*
Number of rooms: 79
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Also Known As:
Holiday Inn Florence Hotel Florence

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