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Holiday Inn Florence

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7905 Freedom Way, Florence, KY 41042
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Holiday Inn Florence
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Holiday Inn Florence
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63 reviews from our community

Traveler rating
    26
    20
    12
    3
    2
See reviews for
18
13
6
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Corbin, Kentucky
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is a very clean hotel w/friendly service. They were so helpful by providing above & beyond service w/the shuttle van. Had bad wreck on I 75 & they still got us to our destination in time. We had to switch pu times on the shuttle & they accommodated us very well. This is an excellent hotel all around. I... More 

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Don C, General Manager at Holiday Inn Florence, responded to this review

Mike, Thank you so much for those kind words. I will share this with my staff. The love to hear positve comments made by the guests.We pride ourselves on making all of our guests have a memorable experience. Should you have any further questions or requirements for your next stay, just call me and we will try to make it... More 

Top Contributor
94 reviews 94 reviews
24 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed February 7, 2015

I just spent a week for work at this hotel and it is comfortable w it ha decent restaurant and bar. The prices are reasonable and the staff nice enough. Special recognition to Donna who works the bar some nights. Though you are at the Holiday Inn, she treats you like you are at the Biltmore! Nothing to complain about... More 

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IHGCare, Guest Relations Manager at Holiday Inn Florence, responded to this review

Dear OL975, Thank you for writing a review about our property. We strive to give great and impressive service to all of our guests. It makes us happy to read we have met your expectations and that our location and amenities were suitable to your needs. However, it is regrettable that our internet services prevented you from fully enjoying your... More 

Sudbury, Canada
Top Contributor
162 reviews 162 reviews
23 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed January 12, 2015

Although I prefer the Express chain for their breaksfast buffet that allows for quick out and back on the road.....this one is just off I 75.....easy to get to.....built in the last 5 years....very well maintained, very good service on check in ....... raining so ate at the restaurant.......we had burgers, philly cheese steak and steak salad.....all very good......carmelized onions... More 

Was this review helpful? Yes 2
Aurora, Indiana, United States
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 6, 2015

Stayed here over new years eve because if a private party. The place was great! So clean, comfortable, restaurant on site. Great beds, the only down fall was the size of the pool area.the pool area was much smaller than I expected but so very very nice. Well worth the money for sure. Our banquet room was so very nice... More 

Was this review helpful? Yes 1
Chicago, Illinois
Contributor
18 reviews 18 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 27, 2014 via mobile

I stayed here on a trip to meet my wife. The staff was friendly and the lobby nice. My room was dated with a big hole in the carpet(403). They have a very small amount of cable channels available. I enjoyed my breakfast and the waitress was very nice. My main complaint is that I left a very clean room... More 

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Don C, Manager at Holiday Inn Florence, responded to this review

I am sorry that you feel we did not meet yours needs. Most of our housekeeping staff has been here since we have opened the hotel. Whenever they find anything in the room, they bring it to our lost and found department which is kept under lock and key. I even looked myself for the items claimed to be left... More 

Portland, Maine
Top Contributor
50 reviews 50 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 11, 2014

I am a frequent business traveler. I typically stay at mid-price-range hotels; Hampton Inns, Holiday Inns, Hilton Garden Inns, etc. The four most important things I look for in an individual facility is Guest Security, Room Cleanliness, Bed Comfort & Hotel Location. I can look beyond other aspects of the hotel as long as they meet my four most important... More 

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Wrentham, Massachusetts
2 reviews
3 of 5 stars Reviewed December 6, 2014

I stay here a few times a year when in KY. It's close to my office and restaurants in the area. It's kept fairly clean in the lobby area. My issue is with the staff here, they seldom have a smile or make you feel welcome. They are very young and just don't give good service. The restaurant is nice... More 

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IHGCare, Guest Relations Manager at Holiday Inn Florence, responded to this review

Dear Maggiemay1016, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding customer service which was unacceptable. We will address this concern. I assure you that the feedback of our... More 

Spokane, Washington
Top Contributor
102 reviews 102 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 15, 2014

I recently stayed 2 nights here on a business trip. Whoever was the swing shift desk person (she had awesome black hair!) was wonderful. She was friendly and attentive, and also very helpful. My stay was nice and I loved the coconut lime verbena Bath & Body Works products in the bathroom. There's kind of an awkward triangle of doors... More 

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Campbellsville, Kentucky
2 reviews
3 of 5 stars Reviewed September 8, 2014

I am normally very positive and am not one to write negative reviews, however, we did not have the best stay at this Holiday Inn. My husband checked us in, it was a decent rate and by the name I knew it would be a good hotel. I won't ever assume this about a Holiday Inn again. When I walked... More 

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IHGCare, Guest Relations Manager at Holiday Inn Florence, responded to this review

Dear shaunna02, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the experience you had during check-in and the room accommodations you had fell below your expectations. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that... More 

pittsburgh
Contributor
17 reviews 17 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 3, 2014

the hotel was just the average express. Good bargain. The staff I what makes this place great.Everyone from all the housekeepers to the bartender to the front desk people have to be the most sociable people I have ever come in contact with. They made my stay.

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