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Hilton Cincinnati Airport

3.5 of 5
7373 Turfway Road, Florence, KY 41042-1356
Hotel amenities
Hilton Cincinnati Airport
Ranked #12 of 25 hotels in Florence
3.5 of 5 stars 66 Reviews
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66 reviews from our community

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Traveler rating
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Date Rating
Lexington KY
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 28, 2012 NEW

The hotel was clean. Close to the airport but not close to cincinatti attractions. Restaraunt was dirty. Only 1 waitress for breakfast only 4 tables occupied and every table was dirty with dishes on them. It's a Buffett- she was not busy just lazy.

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New Jersey
Senior Contributor
38 reviews 38 reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 26, 2012

Myself and 20 coworkers stayed there for business while in the area. Hotel is conviently located within walking distance to restaurants, shopping etc. 24 hour complimentary airport shuttle is great. The staff at the front desk, restaurant, bar were very helpful and polite. Buffett breakfast in the hotel was a little overpriced and nothing special only ate there once. Visited... More

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See 2 more reviews by LovestoFly for Florence
Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
April 18, 2012

Thank you for providing feedback on your most recent stay with us, it is greatly appreciated! We are always striving to reach 100% guest satisfaction, so your comments are very valuable to myself and my management team. Regards, More

Rio de Janeiro, RJ
Senior Contributor
39 reviews 39 reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 15, 2012

This hotel is OK but nothing great.... Good Points Fairly close to shopping areas and restaurants Quiet even though its next to the freeway Clean Decent size rooms Limited bar and restaurant Bad Points No water in the rooms Laundry was late and they didn't replace laundry bags No safe box in the rooms TV didn't work very well

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Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
April 18, 2012

Thank you for sharing your thoughts on Tripadvisor, as we like use all feedback (positive or negative) to improve your experience as our guests. We are going through a high definition upgrade on our televisions, which probably caused your reception to be not up to standard. I apologize for that inconvenience, and hope this doesn't hinder your decision to stay... More

Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 4, 2012

A typical US hotel. Large room with a comfortable bed. The staff were friendly but they didn't have a decent map of the area and one was pretty clueless. The breakfast was limited. It was a pretty typical US 'Continental' style with eggs and over cooked greasy bacon and tasteless pastries. I asked for OJ and never got it. The... More

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Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
March 13, 2012

Thank you for your response regarding your recent stay with us! I apologize for you experience in our restaurant, and will work with the Chef on some the items that are offered. I also wanted to let you know that we are going through an internet upgrade which will be completed mid-April which will increase our internet speed 10 times!... More

Atlanta, Georgia
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2012

Always go out on their way to make me feel at home. Very good restaurant.

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Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
March 13, 2012

Thank you for your kind words regarding the restaurant and staff - I will be sure to pass along your comments to our staff! Regards, More

Posted by a cheaprooms.com traveler
Cincinnati, oh
1 review
5 of 5 stars Reviewed February 6, 2012

It was the nicest Hotel i have been in .It was agreat location. Lots of dinnning in the area.The pool was great. the house staff was very pleasant.free coffe in the morning. Shower was hot and hard :)

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Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
March 13, 2012

Thank you for your comments regarding your stay! I can't thank you enough for the kind words and will pass those along to our staff. Regards, More

San Francisco, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 21, 2011
4
people found this review helpful

Got stuck at CVG airport on my way home to San Francisco from visiting the family in Boston.. Had to connect in Cincinnati between Boston and San Francisco.. Flight out of Boston was late due to thunderstorms --- so, I missed my connection and got stranded in "Cincy" as they call it.. I'm never flying Delta again -- if I... More

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Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
January 30, 2012

I would first like to apologize that your stay with us wasn't a planned stay, rather than a forced stay due to a thunderstorm. As you mentioned, I can understand your frustration as to why you didn't receive any sleep while staying with us. I can assure you that we want our guests to leave 100% satisfied and well rested... More

MA
Top Contributor
74 reviews 74 reviews
Reviews in 35 cities Reviews in 35 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 8, 2011
1
person found this review helpful

I was somewhat disappointed with my stay at this Hilton. I expect more from their hotels. The whole hotel smells of smoke, and was quite noisy. The rooms were okay, but the thermostat was unresponsive. I'd go with a Hampton or Embassy Suites my next time in the area.

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Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
January 30, 2012

Thank you for taking the time to write a response on Trip Avisor, it is greatly appreciated. We use all feedback, positive or negative, to improve our guests experience while staying with us! In regards to the smell of smoke comment, the day of your arrival we hosted an annual Holiday Party which has been a return client of ours... More

accrosstheland
Senior Contributor
28 reviews 28 reviews
Reviews in 17 cities Reviews in 17 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 28, 2011

Good sized room, clean property, older Hilton. The hotel restaurant has an OK breakfast buffet – did not eat dinner there. The tv selection is the standard espn/shopping network/local network stations. Sure wish hotels would include some of the science channels. They do have pay tv. Restaurant across parking lot is OK for dinner but nothing special. Good bed. Hilton... More

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Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
January 30, 2012

Thank you for taking the time to write a review during your stay with us while visiting the Greater Cincinnati area. I hope you enjoyed your stay with us and look forward to you staying with us in the future! Regards, Wade Riedman General Manager More

Ipswich, Suffolk, England
Senior Contributor
39 reviews 39 reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 28, 2011

I wish I could rate this hotel higher, but it really falls short of the Hilton brand standard. The staff are first class and are very welcoming. The bar is very odd, no draft beers on offer at all and if you're a smoker, you're in heaven, as you can smoke at the bar. The shuttle service to and from... More

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See 2 more reviews by SSgt_Fury for Florence
Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
November 3, 2011

I would first like to appologize for the inconvenienced you experienced while staying with us. Our ice machines are located on floors 2-5, and if you were staying on the first floor, the ice machine can be a bit of a challenge to find. We are in the process of re-designing our signs and if you have more specific suggestions,... More

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Additional Information about Hilton Cincinnati Airport

  • Hilton Hotel Florence
  • Hilton Florence
  • Florence Hilton
Address: 7373 Turfway Road, Florence, KY 41042-1356
Price Range: $

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Hilton Cincinnati Airport
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