We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Best Western Inn Florence

Certificate of Excellence
GreenLeadersGold level
3.0 of 5
Hotel website
Hotel deals
7821 Commerce Dr., Florence, KY 41042
Special Offer
Stay 2X get $50 gift card
Best Western Inn Florence
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Ranked #3 of 26 Hotels in Florence
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
3 of 5 stars Reviewed March 2, 2015
barbaralO3398SD
Write a Review

395 reviews from our community

Traveler rating
    202
    125
    32
    19
    17
See reviews for
147
107
16
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (395)
  • Mar-May only
    (110)
  • Jun-Aug only
    (91)
  • Sep-Nov only
    (95)
  • Dec-Feb only
    (99)
All months
There are newer reviews for Best Western Inn Florence
See the most recent reviews
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 2, 2015

From the reviews we booked this hotel.... always able to count on good information. We want - CLEAN, QUIET, COMFORTABLE We got 2 out of 3... but we won't stay again.. just not a clean feeling... although I do say, it was clean.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank You for your review. We are sorry to hear that you would not be returning and I wish we knew why. We truly take great concern with our customers needs and we would love the opportunity to improve for our future guests as well as your future stay. We will try to get a better understanding of a "clean... More 

Greenwood, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 24, 2015

Whether you are looking for a short or long term stay for your travel needs, this Best Western should be one of your choices to consider to stay. They have fairly priced rooms with a great staff on site, Rooms are clean and the complementary breakfast is a nice way to start your morning. Hot coffee and tea always available.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Tom, Thank you for taking the time and writing such a great review. It is wonderful to know that you enjoy your stay. We thank you for your patronage as well as your kindness. Thank you as well for being a contributor to our Facebook page. Best Regards and see you next week Brett Rouse More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 21, 2015

Very nice facility. The entire staff was very friendly and helpful. They really look out for you. The staff provided a sheet listing local restaurants and directions on how to reach them. This was very helpful to us since we've never been there before.

Review collected in partnership with Best Western

Was this review helpful? Yes 3
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and writing a review online. It was a true pleasure reading your review and it was wonderful to see that you enjoyed your stay. We hope to have the pleasure of having you again Brett Rouse More 

North Vernon, Indiana, United States
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 17, 2015

This is not a five star hotel but for the price it was well worth it. I took my daughter to a Dance Competition in Ohio and found this hotel about 10 minutes away. The cost was affordable and the hotel staff was excellent. The hotel had a very homey atmosphere and you felt comfortable and safe here. The beds... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 4
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and letting us know about your experience. We are so happy that you all enjoyed your stay and we hope to have the pleasure of having you in the future Sincerely Brett Rouse More 

Mississauga, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 16, 2015

Why does this hotel not use duvet covers? Sheets folded over stained duvets with debris from previous guests are beyond unsatisfactory. We had pre-booked our rooms, but we're told on arrival that ours were the last available rooms in the hotel, so no opportunity to switch. Stains on the couch were so bad, we had to put down a blanket... More 

Was this review helpful? Yes 3
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for writing in your concerns about your stay. We do apologize for not portraying you with our top standard as well as Best Westerns standards; it is truly not acceptable for us to not have provided you with a clean stay. I can happily announce that in April we are getting all new furniture for our rooms. Also... More 

Montrose, Colorado, USA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 14, 2015

Very nice hotel that exceeded expectations! Front desk staff epitomized by Connie did a great job! Very professional! I suggest improving the breakfast with eggs and sausage and less bread. Hoping to get back there soon! Clean and well kept hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and letting us know about your experience. We are so happy that you enjoyed everything and that we exceeded your stay with kindness. We thank you for helping our future guest as well as our staff so we know that we are on the correct path for success thank you again Brett Rouse More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 14, 2015

Great hotel Great welcome Hot cookies in the evening Accommodations were nice. Beds comfy Housekeeping cleaned up crumbs on the floor when checking the room upon arrival Breakfast was miserable The breakfast sausage tasted moldy and looked like they had been reheated for several days. When I told the front desk about it - she was also tending to breakfast,... More 

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and writing in a review. We thank you for your candid comments and concerns and we thank you for allowing us to improve to enhance your and other guests future stays. Thank you again Brett Rouse More 

Whittier, California
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 12, 2015

My stay at the Florence Best Western was excellent in every detail. The management works hard to maintain the hotel and this is not an easy task having been on the business! Connie at the Front Desk was very professional and friendly while making sure I had everything I needed for a comfortable stay. Because I travel all over the... More 

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and writing in a review. We love to see that we exceeded your expectations. Thank you also for allowing our future guests to know what they can experience but also where we can enhance their stay. We hope to see you again soon Sincerely Brett Rouse More 

Carrollton, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 6, 2015

Very nice motel. The breakfast is not what I expected for a full breakfast. The rooms are over priced. The check in and check out clerks were very nice. They had chocolate chip cookies upon arrival that were very good.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and filling out a review. We love to read about peoples experiences and how we reflected upon their stay. Thank you for your feedback on breakfast. We have changed our breakfast to our winter menu because of demand but our summer menu is more extensive as you mentioned; please come back and visit us... More 

Senior Contributor
28 reviews 28 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 1, 2015

The room was clean, the mattress was clean, the sheets were clean.... so it was a good place to stay a night at a good price. There was a flat screen television, mini fridge, microwave and coffee pot. The lamps have plug ins for your charges so you don't have to go under the bed or behind a table to... More 

Was this review helpful? Yes
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and letting me know about your stay I am deeply sorry for our housekeeper for disturbing you before you departed but I am happy to see that it did not affect your stay overall. Please come back and visit us. Thank you again Brett Rouse More 

Questions? Get answers from hotel staff and past guests. Ask a question

48 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (29)
Viewed
Pool/beach area (5)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (9)
Viewed
Bathroom (5)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Room/suite (3)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (2)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question