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Best Western Inn Florence

Certificate of Excellence
GreenLeadersGold level
3.0 of 5
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7821 Commerce Dr., Florence, KY 41042
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Best Western Inn Florence
Best prices for: 1 room 1 guest
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Ranked #3 of 26 Hotels in Florence
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed yesterday
kelsealynne Circleville, Ohio
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393 reviews from our community

Traveler rating
    200
    125
    32
    19
    17
See reviews for
147
106
16
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Circleville, Ohio
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Everyone has been awesome during our two night stay. Front desk woman, Kelsey, was super friendly and very enjoyable to talk to! The room was spotless and well taken care of. Unfortunately my 18 month old son got sick around 11pm so we had to call down for extra sheets. Not only did the person on duty bring them up... More 

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Washington, PA, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

I found the overall quality and value very good. We had a group of 13 people stay and the staff was very helpful to keep all of us happy. the popcorn and cookies were a nice treat in the evening and the board game selection was good for a game night in breakfast room during the evening. Overall a very... More 

Review collected in partnership with Best Western

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Oshawa, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Excellent staff and service. Rooms are always very clean and a pleasure to stay there. Breakfasts very enjoyable. Forgot a personal item last Nov. I phoned when I arrived in Florida and they mailed it to me at my residence in Florida.

Review collected in partnership with Best Western

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning. I hope you are enjoying your day so far. We are very pleased to know that you enjoyed your stay with us. We try very hard to ensure our guests a pleasant stay. We hope you come back and visit us soon! Thank you for staying with people who care. Sincerely Kelsey More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed in the motel recently on a trip to help our daughter look for a house in the area. Staff was very friendly and the room was clean and beds very comfortable. Would rate this as 3 stars and would stay again because of location and pricing. One thing I would not recommend is staying for free breakfast. This was... More 

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BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning We are happy to see that you enjoyed your stay with us. We apologize you did not enjoy our breakfast. We do offer a variety including hot items in our breakfast. We will look into this to see what we can do to improve breakfast for you and our other guests. Hopefully you will come back and visit... More 

Redford, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

The room was very dirty. There was a layer of dust on everything. The refrigerator had a puddle of water on the bottom. The check-in process was very slow. I paid as much as at the Hampton Inn and was expecting similar quality. Was VERY disappointed.

Review collected in partnership with Best Western

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BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good afternoon. I want to sincerely apologize that your stay was not up to our standards. We strive for excellence here at Best Western and we are very embarrassed to give our guest such an experience. We have corrected the fridge issue as well as we have made sure the room has been dusted very well. We hope that you... More 

dekalb, United States
1 review
5 of 5 stars Reviewed 1 week ago

Clean and nicely furnished and at a very convenient location. I would recommend this motel, especially for those traveling on I75. Very reasonable price. Everything met our expectations. Many dining options are not far away.

Review collected in partnership with Best Western

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BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning, I hope you are enjoying your day so far. We are very pleased so know that you had a great stay with us. We strive for nothing but excellence here at Best Western. We try our hardest to make every guests stay as comfortable as we can. We hope you come back and visit us! Thank you for... More 

Mitchell, Ontario
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

For the price I found this hotel lacking in quality of breakfast and other amenities. The room booked online specifically promised a roll in shower and it was not as described. The tub was not accessible. The single bar that was there was way too low to be of any assistance to a wheelchair guest. This room and this hotel... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning. Thank you for your response. I want to sincerely apologize for your inconvenience during your stay. We are very sadden to see that you did not get the room you needed and we couldn't provide the type of breakfast you prefer. Looking further into your reservation, I did notice that you were given a handicap accessible room. We... More 

cambridge, Canada
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Where very satisfied overall with our 1 night stay. It is quite close to the freeway for that convenience, however we were required to drive to the nearest restaurant. All we needed was more time in the car.

Review collected in partnership with Best Western

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning. I hope you are enjoying your day so far. Thank you for your comments on how your stay at Best Western was. We hope to make your stays with us as comfortable as possible. We do apologize about your inconvenience on not having restaurants within walking distance. We are one of the largest restaurant districts in Kentucky. There... More 

Pittsburgh, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I use this hotel three or four times a year when traveling to visit family. The location is good - close to the exit yet quiet and away from heavy traffic. I've always found it to be clean, pleasant and VERY comfortable.. The bedding is wonderful - absolutely wonderful - and the room is always clean.

Review collected in partnership with Best Western

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning, I hope you are enjoying your day so far. Thank you for your wonderful response. We strive for nothing but the best and are very pleased to know that you feel comfortable when you stay with us. We hope that you come visit us again. Thank you for staying at Best Western. Sincerely, Kelsey More 

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

From the moment you walk in the door, you ar treated like family. Friendly atmosphere, clean rooms, soft comfy beds, and a popcorn snack. What a welcoming place. Bree free breakfast was excellent. Doggies are welcome. Here are even biscuits waiting for them at the front desk a home away from home.

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning. We are very happy to know that you enjoyed your stay. Here at Best Western we try to make it a comfortable stay for your guests. We appreciate your kindness and hope to see you again! Thank you for staying with people who care. Sincerely Kelsey More 

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