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All 26 Florence hotels

Best Western Inn Florence

2.5 of 5 Hotel   |   7821 Commerce Dr., Florence, KY 41042
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85%
Ranked #3 of 26 Hotels in Florence
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 1 week ago
Anthony W Murfreesboro, United States
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313 reviews from our community

Traveler rating
    155
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    20
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    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Xenia, Ohio
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW via mobile

Spent 2 nights here Sept. 26 & 27. My husband had a complimentary cookie at the front desk on the way in and said it was the hardest cookie he had ever eaten. The rooms we had had been remodeled.....badly. It was dirty. The a/c was loud and inefficient. The breakfast was HORRIBLE both mornings. Second morning, a friend traveling... More

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and writing a review on trip advisor. We greatly apprecaite your feedback and we will be looking into your concerns so that we can address them immediately. Because of concerns like yourself we will be improving and remodeling in 2015 as well as this week we are getting a new vendor on food to... More

Murfreesboro, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed only one night, but was very impressed with the service. The breakfast was horrible there, but that wasn't a reason not to come to this hotel. Great time, and can't wait to come back again. The morning front desk lady helped me out with a little situation I had with printing out something that I needed for the... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for the review on your stay and your experience. We appreciate the feedback and also allowing our future guests to reflect on what they can experience as well. We thank you again Brett Rouse More

Mentor
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The team that works at this Hotel have really done a great job, especially the 3rd shift gal, she truly knows customer service and has skills above and beyond! For the most part, the staff is friendly and upbeat. We had a nice stay in a king size room, Our linens were white, clean and crisp. Our pillows smelled fresh.... More

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for the wonderful review! We take pride in our services we can give to our guests and we are happy to see that it is reflected upon your stay. We thank you again for your wonderful review Brett Rouse More

1 review
5 of 5 stars Reviewed 2 weeks ago

Our stay at Best Western Inn Florence KY was by far, one of the most pleasurable hotel stays we have experienced in many, many years. The staff was fantastic, they gave us a nice welcome gift when checking in that consisted of two bags of chips and two bottles of water...plus free coffee and fresh cookies, and the room/hotel was... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and writing a review on the staff, property and experience. We love to see that we made such a great impact on your experience while staying with us; it was truly our pleasure. We always love our bikers and we are glad to see that you enjoyed the extra Harley Bikers Gift. We thank... More

Vancouver, British Columbia, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My first solo trip and in transit from Aruba to Seattle, I was nervous and the things didn't go well, the hotel staff failed to wake up in the morning and then refused to provide hotel transfer to airport. Hotel staff was very rude, not at all courteous or willing to help even though they are in hospitality industry particularly... More

Was this review helpful? Yes 2
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for writing a review about your experience while at our property. I am sincerely sorry to hear about the miscommunication about shuttle service as well as the poor service provided. I want to address the poor service and insure you that the clerk has been addressed about her customer service problem solving skills; I will hope that in... More

oak hill, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

good location very nice hotel great value. will very likely stay at this location again when in the area. friendly and helpful staff nice rooms. Did not get a chance to try to breakfast maybe next time

Review collected in partnership with Best Western

Was this review helpful? Yes
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and writing a review on your experience. It is always a pleasure satisfied guests. We thank you for the grand compliments about our staff and property. Thank you again for the wonderful review Brett Rouse More

Estill Springs, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

overall exceptional,location midway between destination and home. Easy access to interstate yet far enough for quiet sleep Good choice of restaurants and shopping not too far distant from the hotel. We will continue staying at the Florence Best Western until our business is completed

Review collected in partnership with Best Western

Was this review helpful? Yes 3
BESTWESTERNFLORENCE, Guest Relations Manager at Best Western Inn Florence, responded to this review

Thank you so much for the wonderful review. At Best Western Florence Kentucky we take great pride in our hotel and the great service that we provide. In the future please consider our location for your travel needs. It was a pleasure to serve you. More

Red Creek, NY, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My first vacation in 15 years and the first ever for my sons. It was all I hoped it would be and more. I felt pampered and rejuvenated during our stay. The hot tub and pool was so refreshing and relaxing. The hotel is very pretty inside and out. It was clean and comfortable. It was handy to have a... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for the fabulous review on the property as well as our staff. We thank you for taking the time and letting our future guests to know about the experience; reviews such as yours are great to let us know as well that we are on the right path for success Thank you again Have a great day Brett More

Chicago, Illinois
Top Contributor
75 reviews 75 reviews
30 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is located just south of the hectic traffic area, but central to everything you would want to do. Appears to have been recently renovated. The rooms were comfortable and spacious. Breakfast was nothing special with a noticeable lack of fresh fruit. (Though they did have canned fruit cocktail). Overall, the breakfast was your normal selection at any hotel... More

Was this review helpful? Yes
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and writing a review online. We would like to thank you for all the wonderful feedback; reviews like yours, allow us to know we are on the right path for a successful guest experience. We thank you for your loyalty to our hotel and we hope to see you again in the near future.... More

Georgetown, Tennessee
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel was very beautiful, clean and up to date. Our room had recently been refurbished and everything was in beautiful condition except the bathtub. It had not been replaced or redone but was still ok! The beds were very comfortable and the staff was great too!

Was this review helpful? Yes
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and letting us know about your experience. We as a team thank you for the wonderful compliment. We hope to have the pleasure of having you as our guest again in the future Thank You again Brett Rouse More

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Additional Information about Best Western Inn Florence

Address: 7821 Commerce Dr., Florence, KY 41042
Phone Number:
Location: United States > Kentucky > Florence
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Inn Florence 2.5*
Number of rooms: 51
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Also Known As:
Best Western Inn Florence Hotel Florence
Best Western Florence
Florence Best Western

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