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Best Western Inn Florence

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7821 Commerce Dr., Florence, KY 41042
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Best prices for: 1 room 1 guest
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418 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (418)
  • Mar-May only
    (126)
  • Jun-Aug only
    (98)
  • Sep-Nov only
    (95)
  • Dec-Feb only
    (99)
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HASKELL, United States
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at this Best Western quite a few times he staff has always been very acomadating . I've never had a bad experience except for this trip the door on my room did not close it took maintenance pretty much all morning to get the problem fixed another thing I noticed the breakfast has gotten of less quality.

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning. We hope you are having a splendid morning, thank you for staying with us. It is our apologies that you were inconvenienced when staying with us. Hoping to better your stay in the future, all of our rooms are currently being looked at to see what issues they have so we can fix them. We are also looking... More 

Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were only staying overnight to catch an early flight. The location is good with many dining options nearby and easy access to the airport. Free wifi was a bit spotty. Breakfast options were limited but sufficient but good for something quick before checking out. Staff was very helpful. They provided a newsletter with wifi info and dining options including... More 

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good afternoon. Thank you for your review. I am very happy to see that you enjoyed your stay with us. We try to help our guests with directions so they know exactly where they need to go, as if they were at home. It was a pleasure to have you and we hope you visit us again! Sincerely Kelsey More 

United States
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

5 stars for a best western, Great breakfast including pancake maker. The room was very clean room even in the corners. Easy to get wheel chair into the hotel but a little tight in a standard two bed room.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning! We are very pleased to know that you enjoyed your stay with us. Here at Best Western, we strive for nothing but excellence. It would be wonderful to have you stay with us again. Enjoy the rest of your day. Thank you for staying with people who care. Sincerely Kelsey More 

Atlanta, United States
1 review
3 of 5 stars Reviewed 1 week ago

Destiny, the desk clerk was very helpful. She went out of her way (unsuccessfully) to find us an adequate room. The antiquated computer system had us going into rooms already occupied. The lobby and breakfast room were shabby. the breakfast was sub-par.

Review collected in partnership with Best Western

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning! I hope you are enjoying your day so far. We apologize for your inconvenience with our rooms. It is unacceptable that you were mistakenly given an occupied room. It is pleasing to know that our front desk clerk was able to quickly resolve that for you. We hope to see you back again so we can ensure you... More 

Goodlettsville, United States
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The room was comfortable. The area is quiet enough. My grandchildren liked the pool. The breakfast was not as good in items or presentation as other Best Westerns I have visited. There is a wonderful place to eat at exit 186 on I-71 called Montgomery Inn that has the best ribs!! We went there twice (we stayed 2 nights).

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning! It is pleasing to know that you enjoyed your stay. Here at Best Western, we strive for nothing but the best for our guests. We apologize that you did not enjoy breakfast. It is being updated to be improved. It would be wonderful to have you back. Thank you for staying with people who care. Enjoy the rest... More 

Spring Hill
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stay at the Florence Best Western whenever we go north to visit our children. This is usually once to twice a year. The accommodations are top rate and so are all the employees. If you're traveling through the area plan to spent a night in Florence.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning. Thank you for your review. We are happy knowing that you had such a good stay with us. We want nothing but the best for all of our guests. It would be a pleasure to have you stay with us again. Sincerely Kelsey More 

Amherst, Ohio, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have worked in customer service my whole life. In saying this, the staff at this hotel is amazing!! From the moment we walked through the doors, the staff were friendly, courteous, and outgoing! They made our stay an amazing one by offering local restaurants to dine at that were hand picked by the staff. The staff also went on... More 

Was this review helpful? Yes 2
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning! Thank you for your wonderful review. It is so pleasing to know that you had a great stay with us! We try to provide nothing but the best service for all our guests. It would be wonderful to have you back to stay with us again. Have a great day. Sincerely Kelsey More 

cookeville, tn
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for 3 nights. It was a great stay. Good value. Very friendly staff. Really comfortable beds. Didn't have a chance to use the pool. Breakfast was good, all I needed was cereal and coffee. But they had pancakes, eggs, sausage, toast and yogurt. We would stay here again.

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning, I hope you are having a lovely day so far. It is very nice to see that you enjoyed your stay with us. Here at Best Western, we strive for nothing but the best service to our guests. We hope to see you again, thank you for staying with us. Sincerely Kelsey More 

Rochester, New York
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very friendly staff, comfortable rooms and it's easy to get to restaurants. The staff member who checked us in gave us a well organized list of all of the restaurants, sorted by distance. At the bottom was each staff member's favorite local restaurant too. It was a great help and a unique idea. Whomever created this list should get a... More 

Was this review helpful? Yes 2
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning! It is such a pleasure to see that you had a wonderful stay with us. We try our best to make our guests feel as if they were at home. Thank you for staying with us and we hope to see you back! Sincerely Kelsey More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 25, 2015 via mobile

Needed room in hurry due to abusive home situation. It was clean, safe. Kelsey at front desk was efficient and helpful. Thank you. Would stay again and recommend. Need tea bags in room/breakfast area.

Was this review helpful? Yes 3
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning Thank you for your review. It is very pleasing to see that you have a great stay with us. We strive for nothing but the best here at Best Western. It would be wonderful to have you back to stay with us. Have a great day, and thank you for staying. Sincerely Kelsey More 

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