We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Best Western Inn Florence

Certificate of Excellence
GreenLeadersGold level
Hotel website
Hotel deals
7821 Commerce Dr., Florence, KY 41042
Special Offer
Get up to 20% off
Best Western Inn Florence
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #2 of 26 Hotels in Florence
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
3 of 5 stars reviewed 5 days ago
ivory567
Review This Hotel

375 reviews from our community

Traveler rating
    189
    124
    28
    18
    16
See reviews for
137
103
14
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (375)
  • Mar-May only
    (90)
  • Jun-Aug only
    (91)
  • Sep-Nov only
    (95)
  • Dec-Feb only
    (99)
All months
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were way over due for a vacation, but did't really have the time for an all out vacation. Therefore we decided on a stay-cation and opted for a nice hotel room. The only requirements we wanted were close to home and hot tub in the room. And clean of course. Not sure what was going on in the Cincinnati... More 

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good morning. I hope you are enjoying your day so far. We want to thank you for staying with us at Best Western. We strive for excellence here in hope to make your stay as comfortable as possible. We apologize that you're stay wasn't in an ideal area for you and your room was not up to par in cleanliness.... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Staff at the check in counter don't want customers to bother them and foods are tasteless. Claimed all non-smoking rooms but we the family smell smoking in the room, I phoned to the front desk. They didn't take action and later got fire alarm alerted. Everyone got out of the hotel for 25 min.

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Thank you for taking the time and writing in a review about your experiences. Although we strive for perfection we have missed a mark on your stay causing your lack in experience. We apologize for not portraying a true Best Western experience. We appreciate your honesty because it allows us to show where we need to improve Thank You Again... More 

Byron, IL
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff could not have been any friendlier and helpful. The price was great and I would recommend this hotel to others. The only negative was that the bed was a little firmer than we would have preferred. Very close to Cincinnati and attractions.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Good Morning Thank you for the wonderful compliments on our service and your experience while staying at our property. We thank you for your kind words and regards; please come and visit us again in the near future Sincerely Kelsey More 

Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This Best Western is conveniently located to shopping and eating areas. It is also very close to the I-75. Staff are friendly, my room was clean and service is good. The Wi-Fi connectivity was poor in my room but overall a good experience.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and writing a review. We love to see that you enjoyed your stay. We are sorry to see that you had a poor internet connection but letting us know allows us to improve our future guests experience. Thank You Again and we look forward to having you again Brett Rouse More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Hotel very!!!nice staff awesome !!!! No problems rooms very clean nice beds pillows good size bathroom flat screen TV fridge micro wave lots of electrical outlets to plug all your devices small table and chairs fresh pop corn and peanut butter cookies in lobby coffee and juice all the time and dog treats for the fury friends breakfast is great... More 

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and writing such a wonderful review about your experience while being a guest at our property. We love to read about our guests stay and we are happy to see that our gestures and work benefited your experience. We thank you again and on behalf of the whole staff we hope you come and... More 

Bluffton
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We were on our way to Florida. I booked a handicap room online. I received a guaranteed conformation by email. When we got there we were told we didn't have a handicap room that they were booked full . We showed them our conformation. They told us they never got the information from headquarters. We didn't have much of a... More 

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and writing in your concerns about your terrible experience with our property. On behalf of the property and the brand we are sorry that you were treated in such a manor it is never our intention to make you feel like you are not our top priority. No matter of the resolution (of the... More 

Kenosha
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We found this hotel through TripAdvisor. My wife and I had a very comfortable, recently refurbished room with 2 queen-sized beds. The free Wi-Fi was working nicely in our room, and the bathroom was very clean and everything worked well. The full breakfast was fine, however it was ironic that the pancake maker was giving them grief on National Pancake... More 

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review

Thank you so much for taking the time to review our hotel on Trip Advisor. We are so happy to see that you enjoyed your stay with us. It was ironic that the pancake maker would choose National Pancake Day to decide to act up lol We understand that your comfort and the cleanliness of the room are of the... More 

Madera, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Nice stay. Quite location. Staff was helpful. Plenty of hot water. Location is good for shopping and places to eat. I was on business for two weeks and had no problems. Not sure I likes the weather but they have no control over that. They did have snow removal equipment on site and cleared early.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time filling out a review so our guests. We love to read about peoples experience and specially when we are on the right path to satisfy their needs. We aim to please and we are happy that you enjoyed your stay Sincerely Brett Rouse More 

GR MI
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were on our way back from Florida and this hotel was a great place to stop for a couple of nights. We found it in an area where there were lots of places to eat and convenient to the freeway. Our room was comfortable and had a jacuzzi tub. The breakfast room was large enough to accomodate a lot... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for the wonderful review. We appreciate the kind works and your time in letting our future guests to know about their experiences. We thank you again please do come back and visit it will be our pleasure Brett Rouse More 

Nashville, Tennessee
Top Contributor
55 reviews 55 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The first thing we noticed when we approached the entrance was the red “STOP WORK” order posted on the front window. Apparently the remodeling project in progress had been stopped due to violation of a building code. When we checked in, the young man at the front desk was efficient, although not overly friendly. Our room was quite large and... More 

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review

Thank you for taking the time and writing a review online; it is always wonderful to see how our guest experienced their stay and reviews with such detail truly provide a great insight. I do see that we did not meet all your needs and concerns such as: "stop work notice", wifi, housekeeping touches, green lighting solutions, and security concerns.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

48 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (29)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (9)
Viewed
Pool/beach area (5)
Viewed
Bathroom (5)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (2)
Viewed
Pool/beach area (1)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (2)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question