We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Inn Florence

Certificate of Excellence
GreenLeadersGold level
Hotel website
Hotel deals
7821 Commerce Drive, Florence, KY 41042-1569
Special Offer
1,000 bonus reward points
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
BEST WESTERN Inn Florence
View Map
Add Photo Write a Review

446 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    219
    146
    40
    22
    19
See reviews for
168
119
19
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (446)
  • Mar-May only
    (126)
  • Jun-Aug only
    (126)
  • Sep-Nov only
    (95)
  • Dec-Feb only
    (99)
All months
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Exceptional staff - Jean, Jeff, Kari, Kelsey, Destiny, Tina - just the best! The beds are not the most comfortable, for me anyway, but I am sure they will definitely improve once the new ones come. For our "home away from home", we could not ask for a nicer place. We will always recommend Florence Best Western. :-)

Review collected in partnership with Best Western

Was this review helpful? Yes
Eau Claire, Wisconsin
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 days ago NEW

Pleasant stay. We arrived late, but there was no problem. No elevator to the next floor, but a maintenance man helped carry our luggage. We would stay again. Breakfast was the typical motel fare, but all was hot and all kept clean.

Was this review helpful? Yes
Palmyra, United States
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

We had a wonderful trip to the Cincinnati Area, Wonderful staff, clean room, tasty Breakfast bar. We spent one day at the zoo, one day down town fun, and one day of family leisure. Hotel was in a the perfect area.

Review collected in partnership with Best Western

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review

Good afternoon. Thank you for your review. We love knowing that our guests enjoy their stay with us. It is a pleasure to know you enjoyed the Cincinnati Zoo as well as down town. It would be wonderful to have you visit us again. Have a great rest of your day. Sincerely, Kelsey More 

United States
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

As a Diamond member we use 16000 points for one night stay. We specifically told the hotel desk assistant not to charge our card. Not only BW Florence charged it, they overcharged it by 60 percent above normal rate. I called and they told me it will be reversed, they gave no apology. Apparently they do not take this kind... More 

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review

Good afternoon. It is our sincerest apologies that your experienced this at our hotel. It is completely unacceptable that you were not noticed being a Diamond member. If you could please call our hotel direct and ask to speak to the General Manager, she would like to talk to you to get this issue resolved. Our number here is 859-525-0090.... More 

Seattle, Washington
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived Florence at 3 am in the morning and there were no hotel available to take us very early in the morning. We booked our room here and got ourselves checked in at 8 am. Very nice staffs! The room is spacious for a queen bedroom. Clean towels and bathroom. The breakfast is typical Best Western style, but they... More 

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review

Good afternoon. Thank you for your review. We love knowing that our guests enjoy their stay with us. Here at Best Western, we strive for nothing but the best. Hoping you visit us again for another wonderful stay, have a great rest of your day. Sincerely, Kelsey More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Room was nice, very clean, bed was comfortable, staff was excellent. However, the windows don't open and the room smelled a little funky. Overall I was impressed with how clean everything was for the price and would be happy to stay again.

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review

Good afternoon. Thank you for your review. It is in our apologies that your room was not up to our standards and had a smell to it. We want all of our guests to feel at home. Here at Best Western, we strive for nothing but the best. Hoping you visit us again to ensure you a wonderful stay, have... More 

Frisco
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Old hotel redone and the redo was not to bad.....but. There are MOLD in the shower and in the toilet. Their cleaning personnel I think does not know how to clean. Breakfast, I think it may have been good. Most was cold or greasy. About 30 people were jammed into a very small space and one waiting in line to... More 

Was this review helpful? Yes 1
BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review

Good morning. Thank you for staying with us. We do apologize for the inconveniences you had saying with us. We are looking to improve our breakfast area, as well as we do recycle. There is a recycling bin outside by the dumpsters, we also stay green as we re use key card envelopes. Hoping our guests will return, we try... More 

Burlington, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This property has the most amazing staff. Jeff, the Maintenance person opened doors, carried luggage, offered directions and was just a genuine person to talk with. Tina, our Housekeeper, asked if there was anything she could have done better to make our stay more comfortable. Front desk quickly checked us in and Karly the new Manager wished us 'safe travels'... More 

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review

Good afternoon. Thank you for such a wonderful review! We believe that making all of our guest feel at home is very important. At Best Western, we strive for nothing but the best. It would be such a pleasure if you came back to visit us. Have a great rest of your day. Sincerely, Kelsey More 

Salem, Oregon
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would have given this hotel 5 dots except for two things. 1. There was no comfortable chair in the room (an occasional chair) in which to sit if I wanted to watch TV - had to sit on a dining chair or the bed. When I mentioned this on check out, the manager told me they had just ordered... More 

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review

Good morning. We are very pleased to know that you had a great stay with us! Our recliners will be coming soon as well as we are getting new mattresses. Hoping you stay with us again so we can ensure you and even more comfortable stay! Have a great rest of your day. Sincerely Kelsey More 

Windsor, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed one night, August 2, 2015 while driving through to South Carolina. Check in was smooth and efficient. Room was clean, beds were comfortable. The outdoor pool and hot tub were also very clean. Staff recommended a great restaurant not far away…City BBQ which was excellent!! Would recommend this place for sure!

Was this review helpful? Yes
BESTWESTERNFLORENCE, Front Office Manager at BEST WESTERN Inn Florence, responded to this review

Good morning. Thank you for writing a review. It is very pleasing to know that you had a great stay with us. Here at Best Western we want all of our guest to feel at home. We would love to have you back to visit. Have a wonderful rest of your day. Sincerely Kelsey More 

Questions? Get answers from hotel staff and past guests. Ask a question

31 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (29)
Viewed
Pool/beach area (5)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (9)
Viewed
Bathroom (5)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (2)
Viewed
Hotel & grounds (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Florence
0.8 mi away
Hyatt Place Cincinnati Airport/Florence
0.3 mi away
Microtel Inn & Suites by Wyndham Florence/Cincinnati Airport
0.7 mi away
Days Inn Florence
Days Inn Florence
#13 of 26 in Florence
3.5 of 5 stars 465 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Homewood Suites Cincinnati Airport South-Florence
1.2 mi away
Holiday Inn Florence
Holiday Inn Florence
#11 of 26 in Florence
4.0 of 5 stars 72 reviews
1.2 mi away
Comfort Inn Airport Turfway Road
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay