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Residence Inn Cincinnati Airport

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2811 Circleport Drive, Erlanger, KY 41018
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1 room 1 guest
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Residence Inn Cincinnati Airport
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126 Reviews from our TripAdvisor Community

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Traveler rating
    52
    37
    23
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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manassas, Virginia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My company uses this hotel for our yearly training. I found the place to be clean, employees cordial, service top notch. The pantry is good for last minute midnight cravings. The breakfast is plentiful. Rooms are spacious and clean. Highly recommend it.

Was this review helpful? Yes
Michael Z, Front Office Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for taking your time to share your experience with the Residence Inn Cincinnati Airport. We appreciate your positive feedback about. Our employees strive to provide top notch service and create a “home away from home” environment. Everyone looks to go above and beyond for each guest to ensure they have a great stay with us. Thank you again... More 

Columbus
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My sisters and I try to attend the music festival every year and this year we stayed at Residence Inn. This was my first time staying at a Residence Inn and it was a pleasant experience. We shared a one bedroom suite which had a sofa bed and a full kitchen. The breakfast was excellent and the property was clean.... More 

Was this review helpful? Yes
Michael Z, Front Office Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for taking your time to share your experience with the Residence Inn Cincinnati Airport. We appreciate your nice remarks about our property. We are glad that we were able to make your stay more enjoyable during the Music Festival weekend. The ladies working the breakfast do their best each morning and especially showed over that weekend with the... More 

Saint Louis, Missouri
Level Contributor
287 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed July 21, 2015

This is a Residence Inn and a very good one but not much else. Clean and convenient to the Cincinnati Airport but not to Cincinnati. You have to drive to restaurants and other services. But it is exactly as advertised.

Was this review helpful? Yes
Michael Z, Front Office Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for taking your time to share your experience with the Residence Inn Cincinnati Airport. We appreciate your nice remarks about our property. Even though there are not many eating options off our exit, our staff is able to provide excelent dining options nearby. Thank you again taking the time to share your review and make sure to remember... More 

Dunkirk, Indiana
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 19, 2015

One of the best hotels we've stayed in. Room was very clean. Bed was a little hard. Breakfast was good, but was very chaotic. The clerk when we checked in was very nice and helpful. We would definitely stay there again.

Was this review helpful? Yes
Michael Z, Front Office Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for taking your time to share your experience with the Residence Inn Cincinnati Airport. We appreciate your nice remarks about our property and rooms. We are currently looking into buying new mattresses for our beds. We do pride ourselves on our excellent customer service. The ladies working the breakfast always do their best. Thank you again taking the... More 

Huntingburg, IN
Level Contributor
108 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed July 15, 2015

With the MLB All-star game in town things were hopping but the friendly people at the Residence Inn made us feel welcome and we had a very restful stay! Breakfast is always a nice touch as well. If you are flying out of Cincinnati airport they offer shuttle service.

Was this review helpful? Yes
Michael Z, Front Office Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for taking your time to share your experience with the Residence Inn Cincinnati Airport. We appreciate your nice remarks about our property and rooms. We are glad that we were able to make your stay more enjoyable during your stay for the All Star game. The ladies working the breakfast always do their best. Thank you again taking... More 

Anaheim Hills, CA
Level Contributor
215 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
5 of 5 stars Reviewed July 14, 2015

Enjoyed our stay on our last day of our trip to Cincinnati. We were fortunate as they upgraded both of our 1 bedrooms to 2 bedroom suites. We took advantage of free shuttle to the airport which is a quick 5 minute ride. Our rooms were clean and comfortable.

Was this review helpful? Yes
Michael Z, Front Office Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for taking your time to share your experience with the Residence Inn Cincinnati Airport. We appreciate your nice remarks about our property and rooms. We are glad that we were able to make your stay more enjoyable by upgrading your rooms. Thank you again taking the time to share your review and make sure to remember us on... More 

DongGuan, China
Level Contributor
70 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed July 6, 2015

New, clean, well-equipped hotel (nice pool, fitness center, etc...) near the Cincinnati Airport, but the service is just awful. A few examples: 1. Breakfast is so badly organized it's a madhouse every morning. Always out of something, with people always waiting 4-5 deep on coffee, eggs, or something else. 2. Desk staff refused to replace bad card because our reservation... More 

Was this review helpful? Yes
Michael Z, Front Office Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for taking your time to share your experience with the Residence Inn Cincinnati Airport. As you can see from previous reviews, our customer responses are rather positive. Please accept our sincere apologies for the inconvenience and service you experienced during your stay. We strive to provide excellent customer service to each guest we encounter. Your comments will helped... More 

Louisville, Kentucky
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 2, 2015

We stayed here for a weekend this past June. The hotel has been renovated and it looks nice. The staff was very nice as well. The beds (which is, after all, why you need a hotel to begin with) were the cheapest, most uncomfortable beds. You felt like you were sleeping on wires all night. They had one of those... More 

Was this review helpful? Yes 1
Michael Z, Front Office Manager at Residence Inn Cincinnati Airport, responded to this review

Please accept our sincere apologies for the inconvenience you experienced during your stay. Your satisfaction is very important to us and we appreciate your feedback. We are in the process of reviewing our bedding throughout the hotel to give our guests better comfort at night. You’re a valued guest; everything we do is aimed at providing you with an excellent... More 

Santa Monica, California
Level Contributor
67 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 18, 2015

Stayed here recently on business. Friendly and efficient staff at check in who were able to fix some last minute problems. Rooms are comfortable and average size. Facilities seemed pretty good - although I didn't have time to use them! Overall decent experience and would come back.

Was this review helpful? Yes
Michael Z, Front Office Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for sharing your recent experience with us, we appreciate your kind words about our property and about our staff! We will share your nice comments with everyone as it’s always nice to hear from a satisfied customer. Thank you for taking the time to share your review. The next time you are in the area make sure to... More 

Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed June 9, 2015

Very nice and clean hotel.... Customer service is horrible we were never greeted at check-in he never made eye contact at all he asked for name on the room I gave my name and as he was looking for a room for us he then asked the other worker about rooms to see if they were ready I then said... More 

Was this review helpful? Yes
Michael B, General Manager at Residence Inn Cincinnati Airport, responded to this review

Thank you for taking your time to share your experience with the Residence Inn Cincinnati Airport. Please accept our sincere apologies for the inconvenience and service you experienced during your check-in. Your satisfaction is very important to us and we appreciate your feedback. Your comments will helped us to improve our guest experience and we will take your comments under... More 

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