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All 17 Elizabethtown hotels

BEST WESTERN Atrium Gardens

2.0 of 5 Hotel   |   1043 Executive Drive, Elizabethtown, KY 42701 (Formerly Comfort Inn Atrium Gardens)
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Ranked #9 of 17 Hotels in Elizabethtown
A recent review
4 of 5 stars reviewed 2 weeks ago
bettyboop42413 Hanson, KY
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158 reviews from our community

Traveler rating
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    22
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    23
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63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Any
English first
Youngsville, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

When we arrived staff was friendly and the lobby was clean. We got to our room and found cobwebs above "kitchenette" area and the bathroom was "renovated". The new counters were not installed properly; ripped or missing wall paper around the edges. Decided not to worry about that part since my husband and I are pretty forgiving people. When we... More

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Elizabethtown, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

The room was nice, the staff was nice, and we had a comfortable stay.... until I went into the bathroom. I was offered the spa upgrade which I accepted thinking my children would enjoy a fun bath before we embarked on another long road trip. However, the spa jets were covered in black mold/mildew rendering the entire bathtub unusable. I... More

Review collected in partnership with Best Western

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todd p, General Manager at BEST WESTERN Atrium Gardens, responded to this review

I first want to apologize for your dissatisfaction of our guestroom bathroom. This is not a normal problem I hear and was very disturb when I read this. We are taking strong actions to assure that our Jacuzzi tubs as well as the entire room is properly cleaned. I set our standards high when it comes to cleanliness, and this... More

Hanson, KY
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

On a trip to Campbellsville, in a hotel search, the Best Western Atrium Gardens came up. We were traveling with our 7 year old grandson and he LOVES to swim! We specifically chose this hotel for the pool. On arrival, we were never told the pool was actually closed due to waiting on repair parts. After checking in and a... More

Was this review helpful? Yes
todd p, General Manager at BEST WESTERN Atrium Gardens, responded to this review

Thank you for responding on trip advisor. Our pool is up and running now. As you could tell we were upgrading our Atrium area to be a more pleasant area. Pool is freshly painted and awaiting your return. Thanks again and WE look forward to seeing you again. SAFE TRAVELS More

Seminole, Florida, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Made reserv. for my husband & I & another couple. We were going to see the Lincoln Jamboree in Hodgenville & wanted a hotel close. Would highly recommend this hotel for the money. Also, we had their breakfast & were very pleased with the breakfast rm. & what they offered.

Review collected in partnership with Best Western

Was this review helpful? Yes
todd p, General Manager at BEST WESTERN Atrium Gardens, responded to this review

Thank you for leaving a response on trip advisor. I'm pleased when our guest take time to give their opioion. We strive to give a top quality experience for each of our guest and glad to hear we did that for you. Please come back and visit us again and see all the improvements we are currently doing. Thanks again... More

Laval, Canada
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My boyfriend and I rode in on our motorcycles and the lady at the desk immediately changed our reservation, which was for a room on the second floor, to a room on the main floor so we could use the luggage cart to haul all of our stuff in! It was greatly appreciated. She also recommended a great restaurant for... More

Was this review helpful? Yes
todd p, General Manager at BEST WESTERN Atrium Gardens, responded to this review

Thank you for visiting our property. I'm pleased to hear my staff was friendly and that you enjoyed your stay. Please come back and see the new upgrades we are currently installing at our hotel. Safe Travels More

Toronto, Canada
Contributor
15 reviews 15 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good location, right off the highway. Beds weren't the most comfy and the blankets were thin and we were cold all night...maybe get an extra blanket when you check in. Restaurants are in walking distance...nice to walk after sitting in a car all day. The pool looked great, but it was closed off, sort of a bummer. Would stay here... More

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todd p, General Manager at BEST WESTERN Atrium Gardens, responded to this review

Thank you for stopping in and visiting. Sorry the pool was closed. As you could tell our pool area is a very serene place with lots of room and beautiful plants. We take pride in our pool as you could tell with the upgrades we were doing. Once again thank you for visiting and please come back and enjoy everything... More

Chicago
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago

We checked in for one night and I never felt more disgusted staying somewhere in my life. The bathroom was covered in black hairs...towels,toilet,shower, you name it. Ran water in both the shower and sink to attempt to clean and they both clogged. Room smelled like a party of 30 was in there smoking before we arrived. Oh and bugs,... More

Was this review helpful? Yes
todd p, General Manager at BEST WESTERN Atrium Gardens, responded to this review

Sorry for the issues you had while staying here. We strive to treat every guest as a family member and provide the cleanest hotel experience. Thank you for your comments they will be addressed and your input is greatly appreciated. SAFE TRAVELS More

Princeton, KY
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 11, 2014

Checked in and the lady and gentleman working the front desk were super nice and friendly. She offered us an upgrade to a jacuzzi suite, which if I'd known what that meant, I would have kindly declined. The room was just weird! And gross! I've never been in a room, where the bathroom was wide open to the bedroom. Seriously,... More

Was this review helpful? Yes
todd p, General Manager at BEST WESTERN Atrium Gardens, responded to this review

Thank you for responding to trip advisor. I'm terrible sorry your visit here wasn't as enjoyable as I expect all my guest to have. Your comments will be used to better serve future guest. Thank you and SAFE TRAVELS. More

Florida, United States
1 review
5 of 5 stars Reviewed August 9, 2014

The staff was helpful and caring, especially since I had booked at another hotel chain that was literally crawling with bugs. I couldn't get a refund from that hotel, so when I came into this hotel I was skeptical. The woman at the front desk, who's name escapes me, was the most caring person I have encountered in the hotel... More

Review collected in partnership with Best Western

Was this review helpful? Yes
todd p, General Manager at BEST WESTERN Atrium Gardens, responded to this review

I'm very pleased that Cleda went above and beyond. That is our goal here at Best Western Atrium Gardens to give guest a stay that is above and beyond. Thank you for your kind words and please come visit us again. SAFE TRAVELS More

Ormond Beach, Florida
Contributor
17 reviews 17 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 6, 2014

This appears to be an older hotel with a fresh coat of paint. First impression was excellent when we showed up 30 minutes before check-in and found out there were no clean rooms yet. We're ok with that and so we drove into Louisville to kill some time. Came back that evening and walked into a lobby full of the... More

Was this review helpful? Yes
todd p, General Manager at BEST WESTERN Atrium Gardens, responded to this review

Thank you for your response. All the issues you desussed will be addressed or have already been addressed. I do apologize and thank you for visiting with us. We are in the process in the next few weeks to begin a complete remodel of our guest rooms. Come back and let us know what you think. Safe Travels More

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Additional Information about BEST WESTERN Atrium Gardens

Address: 1043 Executive Drive, Elizabethtown, KY 42701 (Formerly Comfort Inn Atrium Gardens)
Phone Number:
Location: United States > Kentucky > Elizabethtown
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Atrium Gardens 2*
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Also Known As:
Best Western Elizabethtown
Best Western Hotel Elizabethtown
Elizabethtown Best Western

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