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Comfort Suites Elizabethtown

Certificate of Excellence
2.5 of 5
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215 Commerce Drive, Elizabethtown, KY 42701
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Choice Privileges Points
Comfort Suites Elizabethtown
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Ranked #3 of 17 Hotels in Elizabethtown
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
David H
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166 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
  • All months
    (166)
  • Mar-May only
    (41)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (24)
All months
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here last night on a business trip. I found the hotel very nice. Common areas looked sharp and the third floor had that fresh paint smell and there was a new couch wrapped at the end of the hall so maybe they are doing some remodeling. My room was fine a few blemishes on the wall but nothing... More 

Was this review helpful? Yes
William S, General Manager at Comfort Suites Elizabethtown, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to... More 

Colcnut creek
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for a week with the family while my son played a baseball tourney in elizabethtown. Entire team, 9 families, all stayed here. The rooms themselves are pretty average, but clean. Felt a little to much like home at times, dresser draws kept coming off tracks, and toilet didn't flush properly, but didn't actually back up or overflow or anything... More 

Was this review helpful? Yes
William S, General Manager at Comfort Suites Elizabethtown, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to... More 

Rochester, New York
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed in Room 411. It was nice and clean for the price paid. Slept 2 adults and 4 children comfortably. On a side note the bedding supplies for the sleeper sofa are in the dresser not the closet as we learned quite quickly. The breakfast is standard and included with your stay!!

Was this review helpful? Yes
William S, General Manager at Comfort Suites Elizabethtown, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to... More 

Harrodsburg, Kentucky
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The room was up to date and very clean. A very quite night with the very nice bed and pillows. Hotel is situated very well with walking access to numerous restaurants. The breakfast was ok but could have been better.

Was this review helpful? Yes
William S, General Manager at Comfort Suites Elizabethtown, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to... More 

Sierra Vista, Arizona
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

THought this would be better than it was. Bath drain was slow; A/C was industrial strength and had to adjust the thermostat to 81 to feel like 75. On the other hand, I did not bring those items up to management, so to be fair: room was ok; kinda small overall; comfortable bed; great breakfast!; enjoyed the pool and the... More 

Was this review helpful? Yes
William S, Manager at Comfort Suites Elizabethtown, responded to this review

Dear Valued Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

Southeastern Michigan
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 nights for our son's Elizabethtown Nationals baseball tournament. Location to the fields was very close which allowed us to get some extra sleep. Room was clean, breakfast was good, pool worked for our younger two boys. I am a Choice Privilege member with room preferences on a high floor - my husband checked us in... More 

Was this review helpful? Yes
William S, Manager at Comfort Suites Elizabethtown, responded to this review

Dear Valued Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us... More 

1 review
1 of 5 stars Reviewed June 25, 2015 via mobile

Horrible experience, the coffee maker was disgusting we couldn't use it, the TV constantly lost signal, and the WiFi kicked me out at least 6 times a day. The elevator was loud and not in good shape, the ice machine on our floor was broken, and the staff was terrible. I just wanted change for a 10 so I could... More 

Was this review helpful? Yes
William S, Manager at Comfort Suites Elizabethtown, responded to this review

Dear Valued Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us... More 

1 review
1 of 5 stars Reviewed June 14, 2015

Rude and unaccommodating. For over $500 the front desk refused to even attempt to get us two rooms together let alone at least put my kids on the same floor! Extra "comfort" being told the cleaning crew didn't show up. So is the tub dirty or is that a permanent ring? I would go anywhere else if everything wasn't sold... More 

Was this review helpful? Yes
William S, Manager at Comfort Suites Elizabethtown, responded to this review

Dear Valued Guest, Please accept my sincere apology for the condition in which you found your room upon check in on June 14, 2015. I have investigated the issue and found that there were miscommunications on the part of the housekeeping staff being the reason that things were overlooked in your particular room. I spoke with the agent on duty... More 

Traverse City, Michigan
Level Contributor
320 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
3 of 5 stars Reviewed June 12, 2015

Pretty much falls in line with choice hotel chain. Sometimes you have to be careful due to not all comfort inn follows their guidelines so religiously. This one wasn't bad. Good and clean. Right guy next the the Cracker Barrel for greatest before you head on down the road.

Was this review helpful? Yes
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 29, 2015

A good hotel clean and tidy. Good pool and spa and good for a overnight stay when on the road. We were tied after a long drive and found this hotel. Plenty of restaurants nearby within walking distance. Hot breakfast in the morning included in price. Rooms were very big and spacious.

Was this review helpful? Yes 3
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