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Holiday Inn Express Suites Elizabethtown

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107 Buffalo Creek Drive, Elizabethtown, KY 42701
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1 room 1 guest
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Holiday Inn Express Suites Elizabethtown
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121 Reviews from our TripAdvisor Community

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Traveler rating
    58
    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Grand Rapids, Michigan
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

We stopped here for one night on our way to Mammoth Cave. It was a nice basic HIE right off of I65. There is a KFC/Taco Bell next door (be warned, the service is very slow). Elizabethtown is a small, mountain town but just up the road is a Kroger and some other shopping if you need any supplies. The... More 

Was this review helpful? Yes
Casandra T, Manager at Holiday Inn Express Suites Elizabethtown, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Express & Suites of Elizabethtown, KY. I am happy to hear that you enjoyed our heated indoor pool as well as our convenient location. I hope that you will consider staying with us again for any future visits that you may have... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Everyone was nice and very helpful. Carrie B. from housekeeping was especially helpful. Her kindness, concern and attention to detail was great! That kind of customer service really makes a difference in where I choose to stay.

Was this review helpful? Yes
Casandra T, Manager at Holiday Inn Express Suites Elizabethtown, responded to this review

It is always our goal to provide the very best service to our guests. I am very happy to hear that Carrie was able to provide you with top notch service and I am very appreciative that you took the time to recognize and share this. On behalf of the entire staff, I thank you for patronage and hope to... More 

Wheaton, Illinois
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 24, 2015

A well situated property. Outside is well maintained. Lobby and breakfast areas are clean and neat. Staff is friendly and helpful. Rooms are neat and clean. Very nearby restaurants are plentiful. Unfortunately, my bed was "broken down". The one edge slanted way down toward the floor. I had to keep trying to move up the middle to avoid sliding off... More 

Was this review helpful? Yes
Casandra T, Manager at Holiday Inn Express Suites Elizabethtown, responded to this review

Thank you for taking the time to provide your feedback regarding your recent hotel stay. It is very important to us that we maintain a clean and comfortable environment for our guests. I would like to sincerely apologize that the bed was not in the condition that we would expect and for any inconvenience that you experienced as a result.... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2015

Clean, friendly, great breakfast. Cameron at the front desk is amazing she was so helpful. Highly recommend btbis hotel. Pet fee is a little pricey($50) and for an overnight it's a bit pricey ($140) but you get what you pay for!

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Casandra T, Manager at Holiday Inn Express Suites Elizabethtown, responded to this review

Thank you so much for your great review. Our goal is to always provide a positive and memorable experience for each of our guests. I am so happy to hear that this was your experience while staying with us and that Cameron was able to provide you with such exceptional customer service. Again, I thank you and I hope to... More 

London, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed July 19, 2015

The room was overpriced, not very clean (especially the pull out - yuck) We were on our way to Florida and only stayed for the night. We had an issue with our stay and never heard back from the manager, despite a phone call and email. We will never go back...

Was this review helpful? Yes 1
Casandra T, Manager at Holiday Inn Express Suites Elizabethtown, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Express and Suites of Elizabethtown, KY. It is always our goal to provide a clean, comfortable and friendly environment for our guests. I would like to sincerely apologize that you were not 100% satisfied with your stay and for any inconvenience that... More 

Galion, Ohio, United States
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 10, 2015

We had a queen suite. Their were four of us and the room was exceptionally clean. With a coffeemaker, small fridge . Couch two chairs sitting room. Bathroom was very clean. Breakfast was great. Not one complaint. In fact we compliment the Hotel on how well kept it was.

Was this review helpful? Yes
Casandra T, Front Office Manager at Holiday Inn Express Suites Elizabethtown, responded to this review

Thank you for kind remarks. I am very happy that you enjoyed our spacious rooms and comfortable accommodations. I hope that we will see you again very soon for your next visit to the Elizabethtown, KY area. Sincerely, Naomi L. - Front Office Manager More 

chicago
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 7, 2015

There was a lot going on but our room was near remodeling so contractors were in and out. Overall, the room was pretty standard. Felt the cleanliness of the bathroom should have been better. We were there a week, felt that it was a good place to lie our heads at night but didn't want to hang out in the... More 

Was this review helpful? Yes
Casandra T, Front Office Manager at Holiday Inn Express Suites Elizabethtown, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Express and Suites of Elizabethtown, KY. It is our goal to provide clean, comfortable, and well maintained accommodations. That being said, we have been doing some updates throughout the hotel to better serve and accommodate our valued guests. I sincerely apologize if... More 

Perry, Georgia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 30, 2015

Spent only one night. But room cost $100 more than the chain we usually stop at. My husband was tired of driving and stopped at the first hotel. Hot breakfast bar was broken-so only cold foods were available. Rolls, cereal and fruit. Certainly not worth $240 for the night.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Elizabethtown, responded to this review

Dear Debbie M, Thank you for sharing your experience from your recent stay with us. We would like to apologize if we fell below your expectations regarding our pricing and the condition of our breakfast bar. Rest assured, we have taken note of your comments and we will certainly discuss this with our team for further improvements needed on our... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 4, 2015 via mobile

I will be brief. We stayed one night due to a soccer tournament in Elizabethtown Ky. At first glance the lobby area and reception looked good. The carpets were dirty, furnature was worn out at best. The indoor pool was average, kids had fun. The patio area outside of the pool was dirty and the cheap plastic chairs were broken.... More 

Was this review helpful? Yes 2
Casandra T, Manager at Holiday Inn Express Suites Elizabethtown, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Express and Suites of Elizabethtown, KY. We love hearing from our guests as it allows us to pinpoint areas that we are excelling in as well as areas of improvement. I can assure you that it is always our goal to provide... More 

Liberty Township, Ohio
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 21, 2015 via mobile

This hotel was a letdown. As we have visited 2 Holiday Inns ( Paris, Tx & Pensacola Beach) recently, we couldn't help but compare the properties. The room was spacious as usual however not clean. The headboard had numerous hand and head prints, the nightstand had water rings from the last occupant. The bathroom was disgusting. Toothpaste on walls and... More 

Was this review helpful? Yes 1
Casandra T, Manager at Holiday Inn Express Suites Elizabethtown, responded to this review

I would like to first thank you for staying at the Holiday inn Express and Suites of Elizabethtown, KY. It is always our goal to provide a clean and welcoming experience for each and every one of our guests. I sincerely apologize that this was not your experience and for any and all inconvenience(s) that you experienced. I can assure... More 

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Room/suite (27)
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Pool/beach area (4)
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Business center/function rooms (2)
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Dining (4)
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