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All 9 Covington hotels

Extended Stay America - Cincinnati - Covington

2.0 of 5 Hotel   |   650 West Third Street, Covington, KY 41011
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Extended Stay America - Cincinnati - Covington
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Ranked #6 of 9 hotels in Covington
A recent review
4 of 5 stars reviewed 4 weeks ago
David K Woodbridge, United States
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34 people have reviewed this hotel

Traveler rating
    10
    13
    6
    5
    0
See reviews for
6
10
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9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 1 week ago

The staff was very friendly and helpful. They cheerfully assisted us with any request we had and encouraged us to let them know if there was anything else we needed. Unfortunately, our room was just plain worn out. The walls were scuffed up and needed paint, floors were so dirty they turned my socks black, the chrome was worn off... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Cincinnati - Covington, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our friendly staff. Still, it upsets me to learn that our level of cleanliness did not meet your expectations. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated.... More

Woodbridge, United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Updated room was comfortable with everything working as it should. Air conditioning worked well and was quiet. The bed was comfortable and all plumbing worked well. The management and staff were excellent. Location was great for us, and the hotel is pet friendly. The room was clean enough but could benefit from some deep cleaning.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Covington, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m so pleased to hear that you enjoyed your comfortable, clean room, our great staff, and our pet friendly policy. As well, I appreciate your suggestion regarding the deep cleaning of our rooms. I will be sure to meet with our housekeeping staff regarding... More

1 review
2 of 5 stars Reviewed September 17, 2013 via mobile

Quite simple-of you can afford the Hampton inn or any other quality chain nearby do yourself a favor and book there. Rooms are fairly large. Pathetic excuse for pillows. Beds are extremely uncomfortable. Sheets and covers poor/thin quality. Floor was dirty upon entering room. Colleagues complained of stained bed throws. Worst part of stay was being awakened at 1:30 am... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Covington, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize the cleanliness of your room did not meet your expectations and their was a noise disturbance from our staff. To ensure that a situation like yours doesn't happen again, my team is reviewing our cleanliness and quiet time procedures. Thank you very much for bringing this to... More

grand rapids, mi
1 review
2 of 5 stars Reviewed August 24, 2013

I could not believe there was no shampoo in my room. When I called to inquire about it, I was told that the truck had not come in yet and they had been out of shampoo for several days. How can a hotel run out of shampoo for their guests? I checked into the hotel at around 11:00 PM, was... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Covington, responded to this review

I appreciate you bringing your experience to our attention. The lack of shampoo you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am making sure there is adequate stock of amenities available to all guests. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I... More

central Virginia
Top Contributor
87 reviews 87 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 22, 2013

Enjoyed a comfortable stay during a National Conference. Tiny kitchen is capable of much good, bed sleeps well, close to local transportation and food. It's mostly quiet. Can walk to cool neighborhoods or to the Ohio River levee. Staff was very helpful. Room even has real WINDOWS that can unlock and OPEN if you want.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Cincinnati - Covington, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with how close our location was to local transportation and food. I am also glad to hear our staff provided you with great customer service and you found the room comfortable and quiet The staff... More

Ironton, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 13, 2013

My husband, my son, myself and another couple stayed here for one night in August, 2013 while attending town for a Reds ballgame. Not the best area, but we felt safe with the security guard. Pleasant check-in, friendly and helpful staff. Room was clean, spacious. Breakfast limited to granola bars, packaged muffins, some apples & oranges, coffee and other hot... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Covington, responded to this review

Lucy - Thank you very much for your recent review of our hotel. I am glad our staff provided you, your family and friends with excellent customer service at check-in as well as at check-out. I am sorry you were not satisfied completely with the grab-and-go breakfast in the morning, but am glad that you found your rooms to be... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 28, 2013

- I received a really good service from the guy in the reception. - The room smelled bad, old. - I followed the advice of another reviewer and ask for a quiet room, so I didn't have problems with noises.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Covington, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that you were not satisfied with your room. I am working with our housekeeping staff to ensure the odor is eliminated as soon as possible. Still, I was pleased to hear that our staff provided you with great... More

Ocean Grove, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 30, 2013

We had a room furthest from the freeway and it was fairly quiet except for one night when someone was pacing above us. Kitchen is provided and poorly equipped so ask for the things you need at reception. Grab and go breakfast says it goes to 9:30, but be early or ther will be nothing to grab, not even coffee.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Covington, responded to this review

Martha - Thank you for the feedback about your stay at our hotel. I am pleased to read your remarks about how comfortable you found our hotel and that is was so easy to access. Still, I am very sorry to hear about your experience with the grab-and-go breakfast and in-room kitchen amenities. Your comments were reviewed with the staff... More

Jackson, Ohio, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2013

We stayed in this hotel when we went to a Reds game. We had stayed at another Extended Stay America in the area and didn't have a very good time. But we gave this location a chance. When we called to make our reservation, Andrew was very helpful and did everything he could to make sure we got what we... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Covington, responded to this review

Clifford - Thank you so much for sharing your experience with us. I'm so pleased to hear that you enjoyed your stay and found our staff to be friendly. We truly enjoyed having you visit with us and are hope you had a good time at the Reds game! Thank you again for sharing your experience with us. We would... More

Indiana
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2013

I found this hotel online. The lady on the phone found us the cheapest rate. We only stayed one night. The hotel was clean and the staff was friendly. The guy who checked us in was very helpful. He pointed out places we could walk to for entertainment and food. The window in our room had a nice view of... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Cincinnati - Covington, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your stay and were able to enjoy the Great American Ball Park and Newport Aquarium. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

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Additional Information about Extended Stay America - Cincinnati - Covington

Also Known As:
Extended Stay Covington
Extended Stay America Covington
Covington Extended Stay
Address: 650 West Third Street, Covington, KY 41011
Phone Number:
Location: United States > Kentucky > Covington
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 9 hotels in Covington
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Extended Stay America - Cincinnati - Covington 2*
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