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Embassy Suites Hotel Cincinnati - Rivercenter / Covington

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10 East Rivercenter Boulevard, Covington, KY 41011
Best prices for: 1 room 1 guest
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Embassy Suites Hotel Cincinnati - Rivercenter / Covington
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Embassy Suites Hotel Cincinnati - Rivercenter / Covington
Embassy Suites Hotel Cincinnati - Rivercenter / Covington
Embassy Suites Hotel Cincinnati - Rivercenter / Covington
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664 Reviews from our TripAdvisor Community

Traveler rating
    226
    215
    148
    47
    28
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196
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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There are newer reviews for Embassy Suites Hotel Cincinnati - Rivercenter / Covington
See the most recent reviews
1 review
3 of 5 stars Reviewed September 28, 2014

I want to start by saying the breakfast , the staff and the view are exceptional. I was disappointed with the room. It was definitely the Embassy suits I know and love but for the price we paid to stay ... The bed was not high quality, our friends room had a chemical odor, the wifi was useless... There was... More 

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

I am sorry to learn that your experience at our property wasn’t up to our usual high standards. We will take your comments under consideration as we continually work to improve our guest experience. Thank you very much for your comments, we appreciate you selecting and staying at our hotel. More 

Out West
Top Contributor
134 reviews 134 reviews
79 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed September 25, 2014

This property on the banks of the Ohio River is clean, the staff is very considerate and the place, above all is quiet. Frequent and low-cost bus service to downtown Cincinnati is at the doorstep, and the relatively new Horseshoe Casino provides a free shuttle 6AM to 4AM, with 24 hour service on Friday and Saturday nights. Great America Ballpark... More 

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

Thank you for your positive comments concerning your recent stay at the Embassy Suites RiverCenter in Covington KY! We are close to many, many attractions (as you mentioned), and appreciate you staying. We look forward to serving you again in the near future! More 

Cincinnati, Ohio
1 review
4 of 5 stars Reviewed September 25, 2014

This hotel was the perfect venue for a family/friend wedding with formal options. If you are into city scapes this is the place to be!Sit on the Kentucky side of the Ohio River and take in the view of the Cincinnati skyline. Plenty of space for friends to mingle and plenty to do in surrounding area including two major professional... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

Thanks for the sharing your comments concerning your recent stay at the Embassy Suites Cincinnati RiverCenter! The staff loves to serve and we really appreciate hearing that you enjoyed both our hotel and your family wedding reception! I hope you had a safe trip back home, please come back and see us again soon! More 

Jacksonville, United States
1 review
5 of 5 stars Reviewed September 24, 2014

The wandering hotel staff are very helpful and will go out of their way to help with anything problem you may have. The hotel does not provide or offer any coffee in the lobby after 11am, but one wandering hotel worker asked if there was anything I needed, and he went to the back kitchen area to get me a... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

Thank you for the positive remarks during your recent visit to the Embassy Suites RiverCenter in Covington Kentucky. I'm happy to hear that you enjoyed your stay and that our hotel met your needs. I'll make particular mention to the individual on my staff that personally assisted you with coffee. I'm happy to hear he went out of his way... More 

Camden, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2014 via mobile

My niece had her wedding reception here. Absolutely beautiful hotel. The open air lobby has a beautiful setup. You can say hello to the parrot. You can also enjoy snacks and drinks at the hotel bar during certian hours. The breakfast was superb. A variety of different foods and omelets made to order. Our room had a beautiful view of... More 

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

Hello and thank you for your positive remarks concerning your recent stay to the Embassy Suites RiverCenter in Covington Kentucky! We pride ourselves in delivering an excellent product in a safe and friendly environment and it seem we really met your expecations! Keep us in mind for your future business or vacation travels as we would enjoy seeing and serving... More 

danville, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 20, 2014

the staff was extremely helpful and friendly from the parking attendants to the cleaning attendants. The hotel did not provide free internet service which was a big disappointment. I was offered internet service in lieu of housekeeping service and accepted this. The internet reception I received was very poor. On arrival when checking my room out, I found lots of... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

I am very sorry that your experience at our hotel wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under advisement as we continually work to improve our guest experience. I appreciate you staying with us and look forward to serving you again in the near future. More 

Hopkinsville, Kentucky
Contributor
18 reviews 18 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 19, 2014

I stayed here for 3 nights on a business trip. The appearance of the hotel, the interior atmosphere, the accommodations were wonderful. The rooms were plenty spacious, the bed was great and the general feel was great as well. As for the accounting side......my company pre-paid for the hotel. I understand that I must provide my own personal card for... More 

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

Thank you for your review and remarks from your recent visit to our Embassy Suites hotel. I'm sorry that you experienced challenges with your debit/credit card and the unnecessary hold on your funds caused you to be uncomfortable. Be assured that I will forward your comments to my Front Office and Accounting management for immediate improvement action. We really appreciate... More 

United States
1 review
3 of 5 stars Reviewed September 19, 2014

Stayed here for two nights during a business trip to the area. The suite looked a little shabby, in need of updating. Minor concerns with housekeeping - counters had not been cleaned and carpet had not been vacuumed well. The commode would run, and I had to remove the tank cover to adjust it so it would stop. Everything was... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

Thank you for your review from your recent visit to our hotel. I read and very much value each review as your comments provide us with excellent ways in which we can improve! Be assured that I will forward your comments to my leadership team for improvement action. Again, thank you for your comments. We look for to serving you... More 

Miami, United States
1 review
4 of 5 stars Reviewed September 16, 2014

Very nice accommodations but front desk staff is stretched thin so don't expect telephones to be answered in a timely way. That said, they are extremely nice once you get to talk to them. On the same property are restaurants catering to casual to fine dining. Of note, the First Watch restaurant has a lovely breakfast and brunch menu.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

Thank you for your remarks concerning your recent stay at the Embassy Suites RiverCenter in Covington KY! I appreciate any and all comments that are shared as these help us to improve our operation. Thank you for letting us serve you, we look forward to doing so again in the future! More 

Cincinnati, United States
1 review
5 of 5 stars Reviewed September 16, 2014

The staff members are very friendly and knowledgeable. There is a complimentary breakfast and evening reception that provide added value to your hotel stay. The breakfast has fresh food and an on-demand omelet station. Make sure to get there early because the breakfast is very popular. The complimentary evening reception is a great bonus after a long day. The hotel... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

We really appreciate all your positive remarks concerning your recent visit to the Embassy Suites RiverCenter in Covington Kentucky! My staff takes alot of pride in delivering an excellent product in a safe and friendly environment and it seems we really met your expecations! Please keep us in mind for your future travels as we would enjoy seeing you again! More 

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