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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)

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10 East Rivercenter Boulevard, Covington, KY 41011
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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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685 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
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    (685)
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    (191)
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    (196)
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    (149)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

The staff was very friendly, from the lady that checked us in at the front desk to various staff members we met while there. A valet attendant helped us get out of the parking area do to a ticket problem with the parking garage.

Review collected in partnership with Embassy Suites Hotels

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Columbus, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel for a get away weekend to celebrate our 40th wedding anniversary. The facility had champagne and chocolate covered strawberries in the room when we arrived and was a really nice touch. The facility was convenient to downtown Cincinnati as we walked to all venues but there is also an inexpensive trolley shuttle available. Recommend 100%... More 

Review collected in partnership with Embassy Suites Hotels

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Mentor, Ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Checked in on Thursday with 2 kids and my husband. Usually a fan of embassy suites but this trip I will be thinking twice the next time I book my hotel. My husband and I went out to dinner to get interrupted by a pgone call from my son stating there is crap next to the dresser....didn't know what to... More 

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Dear Wendy Y- I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. Its my understanding that a Housekeeping Supervisor visited your... More 

Lexington, Kentucky, United States
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The staff was very sweet and helpful. You do have to pay for parking which I hate. $14 for in and out all day, or $10 for all day without leaving and coming back. The breakfast is delicous and they even have an awesome omelette bar. I suggest going early or late. 9am was an awful time to go. There... More 

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Dear Veronica H- Thank you for sharing your experiences on Trip Advisor. I'm happy to hear that you and others enjoyed yourselves and hopefully more of what our GREAT city has to offer. Thanks again for your comments...we look forward to seeing you again in the future! More 

United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

The room was comfortable and we received excellent customer service. However, we had to evacuate the hotel due to the fire alarm blaring at 6:30AM. It was a false alarm. Heard that it was the third time this has happened this year and that rain trips the electrical unit on the roof. Stay away if bad weather is forecasted.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for sharing your remarks concerning your recent stay at the Embassy Suites RiverCenter in Covington KY! I apologize for the fire alarm you experienced. This is very uncommon and we are not permitted to silence the system until the local fire department completes their investigation. I personally am not aware of any ongoing rain condition that triggers the... More 

Media, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Good breakfast buffet and happy hour free drinks and snacks great. Staff was very attentive especially during our banquet & other functions. a restaurant or place to get food all day is my suggestion since there is no where close by to fill the need. Security Video monitors on each elevator and floor made me feel very safe. Unlike my... More 

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ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for sharing your positive comments concerning your recent visit to the Embassy Suites RiverCenter and the recent Kaleidoscope Convention! I'm happy that our hotel to fit your needs. Again, thanks for sharing your experience, we look forward to seeing you in the future! More 

Atlanta, Georgia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Woke up early Thursday morning and the could not get the shower to quit producing scalding hot water. As I was departing, I mentioned this fact to the lady at the front desk and she seemed to have zero interest.

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for your comments and review. My Engineering team has replaced an intermittent mixing valve in your former suite. This was the cause of inconsistent water temperature. I'll be following up personally with the individual you referenced as we do care and value hearing any and all guest comments. Thank you for staying with us. We look forward to... More 

Urbana, Ohio
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at many embassy suites... This one was a little under par. The atrium was definitely less spectacular than others. Although the parrot was a nice addition along w a small food shop. Rooms clean. Didn't like the sheet attached to the light blanket/comforter. I prefer separate. However had a couple of longer pillows that worked for a body pillow.

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ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for your comments that were shared concerning your recent stay at the Embassy Suites Cincinnati RiverCenter in Covington KY. The staff enjoys serving and it is rewarding to hear that you enjoyed our hotel. Thank you again for your comments, we hope you come back and see us again in the future More 

Alexandria, VA
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here b/c the wedding reception was here - and all the family was here too. It was a VERY busy weekend for the hotel with many different events, but the hotel seemed to manage it all very well. The rooms we used for the post-wedding cocktail hour and reception were superb and the service from the staff was first... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for your positive remarks concerning your recent stay at the Embassy Suites RiverCenter in Covington KY! We are glad you had the chance to get away to attend a wedding and reception here at the hotel. It's great to have been of service to you and look forward to doing so again in the future! More 

2 reviews
1 of 5 stars Reviewed 1 week ago

While the AC was on 65, our rooms were so damn hot - no air hardly at all blowing out. I must commend the hotel for having multiple fans available because of the heat (but what does that tell you)? This hotel is in need of some lipstick - the property it is on is spectacular - but you can... More 

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for sharing your comments regarding your stay. I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our Engineering team to ensure this does not happen again. If you return to our area, we... More 

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