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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)

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10 East Rivercenter Boulevard, Covington, KY 41011
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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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810 Reviews from our TripAdvisor Community

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Cincinnati, United States
1 of 5 stars Reviewed 4 days ago NEW

Significant issues related to having surprise strawberries and champagne delivered (never happened), cleanliness of the room (renovated is a loose term), cleaning of the rooms (never happened even after we called the first day), noise of construction (you find out when you arrive), and the response of the staff (most responses were "I'm sorry but there is nothing I can... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mark F
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for your honest feedback. We are pleased that you selected our hotel during your recent stay in the area and are sorry for the challenges you experienced. I've brought your comments to the attention of my Front Office and Housekeeping leadership team staff for immediate improvement action. In view of your comments, I have removed the remaining portion... More 

Sioux Falls, South Dakota
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

For some reason this hotel has a high rating, but it really is not great. The beds were not comfortable and the towels were hard. The curtains had stains on them and the room was musty. I would say that the best feature of this hotel is its location close to the water and the view of the bridges. If... More 

Helpful?
Thank AC_Travel_PM
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thanks for sharing comments from your recent stay at the Embassy Suites by Hilton Cincinnati RiverCenter. The staff loves to serve and appreciates hearing from you. We have already started a comprehensive property update and expect completion in late spring of this year. Please keep us in mind in the future. Again, thank you for your comments. More 

smithfield, United States
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

If you are looking for a great place to stay this is it! Rooms are clean and comfy-breakfast buffet has anything and everything-good and hot-evening welcome reception FREE to quest-have a drink and relax with your friends.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Joyce B
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Wow! What a great review, We truly appreciate your business and your trust in us! I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the Embassy Suites by Hilton Cincinnati RiverCenter in the very near future. More 

Woodside
Level Contributor
1,661 reviews
235 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A great representation of the brand. And this brand is one of my favorites especially the center atriums. There's always free manager's reception and free full breakfast. There is pay for parking but definitely check with the desk if you need to get it validated for something. The rooms are suites. The furniture is a little bit on the dated... More 

Helpful?
Thank Bernardo F
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Hello Bernardo F - Thank you for your kind review and for choosing the Embassy Suites by Hilton Cincinnati RiverCenter. We are happy that you selected our hotel and are looking forward to having you back again in the future! More 

Carrollton, United States
1 review
5 of 5 stars Reviewed 1 week ago

Company Winter Dance, food and service was excellent. Great facility for our group of about 100 guest. The staff was very helpful in making our guest feel comfortable and making our party of huge success. We will definitely be looking at this location again. Great job Embassy Suites.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Linda D
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for your positive comments concerning your recent visit to the Embassy Suites by Hilton Cincinnati RiverCenter for the recent Winter Dance. We really enjoy hearing when guests such as you are pleased and it sounds like we fulfilled your expectations! Please keep us in mind again in the future as we'd love to see you back again soon! More 

Canaan, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We had our winter dance at this Embassy Suites Hotel. Food was amazing, we had baked chicken, Salmon and prime rib. Room was spotless and the staff was amazing! We did the pre check in online before we got there and we were at the front desk less than 5 minutes. The view of Cincinnati from our party room was... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Marshall C
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

I appreciate your positive feedback about your recent stay at the Embassy Suites by Hilton Cincinnati RiverCenter! We do take pride in catering to our guests' needs the best way we possibly can. Thanks again for you comments, please consider us in the future as we would love to continue to be of service to you! More 

Sterling Heights, Michigan
Level Contributor
16 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

We stayed here on the way to visit family for the holidays. This room was a free room through the casino. It offers a shuttle to the casino and to downtown locations. It has free breakfast included and drinks in the evening with appetizers. The rooms are large with mini fridge,microwave,sink. the only issues are really needs some updates mostly... More 

Helpful?
Thank Penny K
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Dear Penny K - I appreciate your comments about your recent holiday stay at the Embassy Suites by Hilton Cincinnati RiverCenter! We take pride in catering to our guests' needs the best way we possibly can. Please consider us again in the future as we would love to again be of service to you! More 

Carrollton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff and the hotel are top notch!! The food and the service were spot on, never had to ask a second time for anything we needed! I will recommend Embassy Suites to everyone that is headed any where close to this hotel!! Thanks Again!!!!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mark F
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for your remarks from your recent visit to the Embassy Suites by Hilton Cincinnati RiverCenter. We are so lucky to have a property on the banks of the Ohio River and a very strategic location that brings our guest just a few steps away from downtown Cincinnati. Again, thank you for your comments. We look forward to serving... More 

Aurora, Ohio
Level Contributor
238 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We spent a night at the Embassy Suites while on our way south to Florida. We wanted to visit the Horseshoe Casino while in town. This hotel is very conveniently located to downtown Cincinnati with the added advantage that we are past the city congestion when leaving the next morning. The front desk personnel were friendly and helpful. We valet... More 

Helpful?
Thank Mikeshy
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Good Afternoon Mikeshy - Thanks for the sharing your positive comments concerning your recent stay at the Embassy Suites by Hilton, Cincinnati RiverCenter! The staff enjoys serving and we all appreciate hearing that you enjoyed both our hotel and Horseshoe Casino! I hope you had a safe trip down to warm and sunny Florida, please come back and see us... More 

Miamisburg, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We had a river view room with a wonderful view of the river and downtown Cincinnati. Excellent customer service, great cocktail hour and cooked to order breakfast. We will be back again! Thank you Embassy Suites!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ron C
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Hello Ron C: Thank you for your positive remarks concerning your stay at the Embassy Suites by Hilton Cincinnati RiverCenter! I'm very happy you were pleased and appreciate you sharing your experience. Thanks again, we look to serving you again in the future! More 

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