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Embassy Suites Hotel Cincinnati - Rivercenter / Covington

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10 East Rivercenter Boulevard, Covington, KY 41011
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Embassy Suites Hotel Cincinnati - Rivercenter / Covington
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Embassy Suites Hotel Cincinnati - Rivercenter / Covington
Embassy Suites Hotel Cincinnati - Rivercenter / Covington
Embassy Suites Hotel Cincinnati - Rivercenter / Covington
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635 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
29 reviews 29 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

The room was a very nice size and truly accommodated our family. The front sitting area with a TV was perfect. The bedroom area with a TV made our family very comfortable. Few notable things about this hotel: 1. The garage is a separate elevator 2. The elevators are only on one side of the hotel so the many hotels... More 

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Columbus Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel itself is pretty dated, however it was clean for the most part. Parking is expensive. The room was nice, and what we expected. The pool and hot tub were disgusting. We went telling the kids they could swim, and when we went to the pool area, it smelled, and the pool was cloudy and freezing, and the hot... More 

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Covington/Cincinnati, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

We were put in a smoking room (which I never saw mentioned on my original confirmation nor noticed while I was booking the room)... it was absolutely disgusting and I had 4 children with my husband and me. We could barely stand to be in our room it smelled to terrible. Our children also would not swim in the pool... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

Thank you for your feedback of your recent stay with us. I apologize that we did not meet expectations and I am actively working with our housekeeping team to ensure cleanliness and comfort are our first priority. Thank you again for your comments, we look forward to serving you again in the future. More 

Contributor
18 reviews 18 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My hotel room was immaculately clean, nicely done to the maids! I also want to comment on the bed, probably the comfiest I've slept on ever, I slept like a baby for 8+ hours and I literally woke up in the same position I went to bed in. Just simply phenomenal for a good night's rest! If you stay, you... More 

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ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

Thanks for your positive comments concerning your recent visit to the Embassy Suites RiverCenter in Covington Kentucky! We really enjoy hearing when guests such as you are pleased and it sounds like we exceeded your expectations! Keep us in mind in the future. Spring is here and we'd like to see you back again soon! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

When staying in the Cincinnati/Covington area we have tried other hotels, which we have never been disappointes in, but this past trip we thought....why? There is just something about Embassy Suites RiverCenter that will forever be our go to when visiting the area. The staff is genuinely friendly and helpful. The lobby is beautiful and is home to Emmy the... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

Thank you for your glowing remarks concerning your recent stay at the Embassy Suites RiverCenter in Covington KY! We are happy you found us to be a good choice as your getaway "go to". Thank you for letting us serve you, we look forward to doing so again in the future! PS...Emmy says "HI"! More 

maumee, United States
1 review
5 of 5 stars Reviewed 1 week ago

Another great stay- The suites have plenty of space with desk and pull out sofa bed in living room, separate bedroom (can get river views). Such a great location on Ohio River- It is so easy to get a taxi or the $1 tram that loops around over the river and back to Cincinnati downtown and stadium & Newport on... More 

Review collected in partnership with Embassy Suites Hotels

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ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

Thanks for the sharing your positive comments concerning your recent stay at the Embassy Suites Cincinnati RiverCenter! The staff enjoys serving and we really appreciates hearing that you enjoyed both our hotel and area! I hope you had a safe trip back home come back and see us again soon! More 

Bellbrook, Ohio
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The 70's called and want their popcorn ceiling and décor back. Many years ago my husband and I loved Embassy Suites...all the amenities. And I'm sure they were nice...but that was then an this is now. This one needs a major update. I requested a river view room (75 percent of the rooms would have at least a partial view)... More 

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ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

Thank you for your comments on both here and Yelp. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. Thank you for your comments, we appreciate you selecting... More 

michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 1 week ago

I love Embassy Suites. They are always clean and with the cocktail hour and breakfast you can't go wrong. This hotel had dirt everywhere in our room. The baseboards had dust so thick and food leftovers in the corners. The ceilings had a black dust that I still believe was part mold. The manager tried to play it off as... More 

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ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

Thank you for your feedback. I trust you received my email reply to your note from Friday evening, April 3rd. I make it a point to listen and learn from any and all comments received. We are happy that you selected our hotel during your recent stay in the area and are sorry for the challenges you experienced. As promised,... More 

Shelbyville, United States
1 review
5 of 5 stars Reviewed 1 week ago

We are regular customers of Embassy Suites, especially at the Cincinnati River Center location. It is clean and the staff is always very personable and helpful. We love the evening reception and the complimentary breakfast is always awesome.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

Dear Dean P - Thank you for your glowing remarks concerning your recent stay at the Embassy Suites RiverCenter in Covington KY! We are glad to have served you and look forward to doing so again in the future! More 

Chicago
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

If you are looking for a hotel with a pool/jacuzzi, do not pick this one. It is small, cold and dirty. The line for the evening reception was over 15 minutes and the breakfast buffet took 40. It was during spring break so I don't know if it is better other times of the year. But I won't be going... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESRC, General Manager at Embassy Suites Hotel Cincinnati - Rivercenter / Covington, responded to this review

Thank you for taking time to share your comments concerning your recent visit to the Embassy Suites RiverCenter in Covington Kentucky. I'm sorry that you experienced long waits at breakfast. Breakfast is popular with most of our guests and we try to advise guests of the best times to enjoy their breakfast without all the wait by posting signage in... More 

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