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Holiday Inn Express Carrollton

2.5 of 5
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147 Hospitality Way, Carrollton, KY 41008
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Holiday Inn Express Carrollton
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Ranked #3 of 7 Hotels in Carrollton
A recent review
4 of 5 stars reviewed 6 days ago
pjvana
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50 Reviews from our TripAdvisor Community

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Traveler rating
    22
    19
    7
    2
    0
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15
10
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Though the area didn't seem so great, this hotel was fantastic. Kayla, the evening manager was quick and friendly. The room was sparkling clean as was the bathroom. The included breakfast was plentiful and hot. Love that everything was clean, clean, clean!!

Was this review helpful? Yes
Lisa B, General Manager at Holiday Inn Express Carrollton, responded to this review

Dear pjvana, Thank you for taking the time to post a review on our hotel. I am glad that you found our hotel clean and Kayla friendly. I will be sure to pass on your great words to my staff. We hope you visit us again real soon. Sincerely; Lisa Buckler General Manager More 

Solon, Ohio
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 4 weeks ago

can not complain about anything concerning the property. But the people they have running the desk have a lot of issues. they don't CARE !!?? They take no responsibility for anything just pass it off to someone else. It was Memorial Weekend and they were not wanting to be there. I believe they were fill-ins for some one off for... More 

Was this review helpful? Yes
Lisa B, General Manager at Holiday Inn Express Carrollton, responded to this review

Dear rayandcarolyn, Thank you for taking the time to post a review on our hotel here in Carrollton KY. I am happy that your found the hotel okay. However I want to apologize to you for the way you were spoken to about our lost and found policy. I would like to discuss this further if you do not mind... More 

Orrville, Ohio
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 21, 2015

We traveled to Lyles, TN and back from April 9-12. To split the 8-hour trip, we stayed in Carrollton, KY both on the way down and back. Made the mistake of staying at the Super 8 on the way down. Picked the Holiday Inn Express on the way back. MUCH BETTER CHOICE! By the time we got the discount we... More 

Was this review helpful? Yes 1
Lisa B, General Manager at Holiday Inn Express Carrollton, responded to this review

Dear Tracy C Thank you so much for posting a review on our hotel here in Carrollton, Ky. I am very pleased that you found everything clean and smelling fresh. I am also very excited that Kayla was extremely helpful and friendly for your visit. I will defiantly be sure to pass on those great words. I will let maintenance... More 

Pittsburgh, Pennsylvania
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 3, 2014

This place was perfect for what we needed. Very convenient to the highway we were traveling on from Pgh. to Nashville. Not only convenient but very clean, quiet and the accommodations were perfect. The breakfast included with our stay had many options to select from and prepare yourself. Everything was well stocked and the person monitoring the breakfast area was... More 

Was this review helpful? Yes
Heather M, Front Office Manager at Holiday Inn Express Carrollton, responded to this review

Dear pictrchicl, Thank you for taking the time to write your kind review. I was so happy to see that you found our hotel clean, quiet and that you enjoyed our Breakfast Bar. I will be sure to share this review with our staff! Safe travels and we hope to see you again! Thank You, Heather McCollum Front Desk Manager More 

Binghamton, New York
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 20, 2014

After driving for over 12 hours on a long trip this was the first hotel I found in Kentucky. The bathtub has a slant to it that is somewhat unsafe and a pain but it isn't a huge deal. The front desk associate gave me a reduced rate even though I wasn't a AAA member. She also helped me fix... More 

Was this review helpful? Yes
Lisa B, General Manager at Holiday Inn Express Carrollton, responded to this review

Dear JoshJ, Thank you for taking the time to write a review on our hotel. I do apologize that my staff showed a lack of attention to the guests. I assure you that is not how they are trained and I will go over that with them again. I will have maintenance check into the bathtub slant to make sure... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed August 6, 2014 via mobile

Clean room and good breakfast with a variety of different selections. Stayed with wife and children. Only minor problems, Pool was a little chilly and HBO did not work. Will stay again. I ate lots of food and have to write 200 characters. .

Was this review helpful? Yes
Lisa B, General Manager at Holiday Inn Express Carrollton, responded to this review

Dear Brian H, Thank you for taking the time to post a review on our hotel. I am pleased that you enjoyed your stay. I do apologize about the pool being a little chilly. I will have maintenance check into that for you and see if the temperature needs to be adjusted. Please come see us again real soon, and... More 

Ankeny, IA
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 4, 2014

Stayed here 2 Saturdays in a row in June to break up the drive to/from the Smoky Mountains. Most of the experiences were positive. Breakfast was good and included bacon, which is always nice. Rooms were both quiet. Staff was friendly, but usually when we needed something we had to wait for the front desk staff to finish their smoke,... More 

Was this review helpful? Yes
Lisa B, General Manager at Holiday Inn Express Carrollton, responded to this review

Dear dlh85royals, Thank you for taking the time to post a review on our hotel. I am so happy that both your experiences were positive. I am excited that you found breakfast good and rooms quiet. I do apologize for the employee smoking out front. I am in the process of changing some rules around and that is one of... More 

Berkley, Michigan
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 4, 2014 via mobile

While traveling to Florida, we spent the night here. Friendly desk clerk, incredibly comfortable king bed, decent-sized bathroom, and a better-than-expected breakfast buffet. If ever going through again, we'd pick this HI over any other hotels in Carrollton.

Was this review helpful? Yes
Lisa B, General Manager at Holiday Inn Express Carrollton, responded to this review

Dear G A, Thank you for taking the time to write a review on our hotel, I am very pleased that you found the front desk clerk friendly and beds comfortable, That our bathroom was a good size and our breakfast was good for you. We hope you will come see us again soon. Sincerely; Lisa Buckler General Manager More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 3, 2014

Upon arrival, entranced was clean and smelled fresh. Lemonade was available at front area. Staff was friendly. We were able to check in prior to normal check-in. Cleaning staff was friendly and actually help pack items into room. Extra towels were brought to us without asking. I spend one weekend a year in carrolton and this was my first at... More 

Was this review helpful? Yes
Lisa B, General Manager at Holiday Inn Express Carrollton, responded to this review

Dear lpg1003, Thank you for taking the time to post a review on our hotel. I was very excited to read that you found the front entrance to be clean and smelled good. I also happy that the front desk clerk was friendly and you were able to check in early. What excites me the most is that my housekeeping... More 

Georgia
Contributor
19 reviews 19 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 2, 2014

I am a Priority Club member, and used reward points to book this room. (I'm a big Holiday Inn Express fan, and try to stay at one whenever I travel for business or pleasure.) As a result of the room being a "free" room for the hotel, I think I was purposely booked into a noisy room -- next to... More 

Was this review helpful? Yes
Lisa B, General Manager at Holiday Inn Express Carrollton, responded to this review

Dear Little_Rodina, Thank you for taking the time to post a review on our hotel here in Carrollton, Ky. I want to apologize to you for the experience you had at my hotel during your recent stay. I know how hard it can be to sleep when there is a lot of noise. I have gone into the Mechanical room... More 

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