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Baymont Inn & Suites Louisville South I 65

2.5 of 5
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149 Willabrook Drive, Brooks, KY 40109
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Baymont Inn & Suites Louisville South I 65
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Ranked #2 of 4 Hotels in Brooks
A recent review
4 of 5 stars reviewed 2 weeks ago
terryp353 Versailles, Kentucky
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181 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 3 weeks ago

I stay here every year that I come to Louisville for MATS. I always liked this hotel, untill this year. I had no refrigerator in my room, there has alway been one In the room. When I finally was able to talk to the front desk on why I didn't have a refrigerator in my room, I was told "you... More 

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FOM_BI_Brooks, Front Office Manager at Baymont Inn & Suites Louisville South I 65, responded to this review

I am very sorry that you were disappointed with your experience this year during the MATS event. I am afraid our front desk clerk was correct - not all of our guest rooms have refrigerators and microwaves in them. At this time, we have 3/4 of our rooms equipped with refrigerators (10 have been added since last year) and will... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

Conveniently located across the road from ICS logistical. I stay here often. The staff are friendly and helpful.

Review collected in partnership with Baymont Inn & Suites

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FOM_BI_Brooks, Front Office Manager at Baymont Inn & Suites Louisville South I 65, responded to this review

Thank you for staying at Baymont Inn in Brooks, KY and reviewing your experience with us! I am very glad to hear you enjoyed your stay with us and found our location very convenient. Thank you for your compliments on our staff, I will share your review and let them know their hard work is appreciated! We would be glad... More 

Broadview Heights, Ohio
1 review
5 of 5 stars Reviewed 4 weeks ago

First time we stayed at this motel chain/location. No trouble checking in (reservation made in advance). The room was comfortable and clean and the personnel were nice and helpful. Best recommendation I can make for the motel is that I would, without question, stay there again. Finally, the room was good value - nice room, reasonably priced.

Review collected in partnership with Baymont Inn & Suites

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FOM_BI_Brooks, Front Office Manager at Baymont Inn & Suites Louisville South I 65, responded to this review

Thank you for choosing to stay at the Baymont Inn in Brooks, KY! We are very glad you enjoyed your time here with us and chose to leave a review for your fellow travelers. Our staff have been working very hard over the past few months to renovate and improve the hotel and it is always nice to hear our... More 

Highland, Michigan
1 review
2 of 5 stars Reviewed March 11, 2015

My room smelled like smoke even though it was supposed to be a non-smoking room. There was trash in the trashcan from the previous guest, as well as stuff left on the desk.

Review collected in partnership with Baymont Inn & Suites

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FOM_BI_Brooks, Front Office Manager at Baymont Inn & Suites Louisville South I 65, responded to this review

Thank you for reviewing your stay at the Baymont Inn in Brooks, KY. I am truly sorry your guest room did not meet your expectations, as this is not typical of our hotel. Our first floor is entirely non-smoking and our hotel enforces a smoking policy stating guests who cause damage by smoking in non-smoking rooms are charged up to... More 

Ann Arbor, Michigan
1 review
1 of 5 stars Reviewed March 10, 2015

Hotel was listed as recently remodeled, remodeling was not completed, work equiptment was in the stairwells and our room had no floor trim. Very unpleasent place to stay.

Review collected in partnership with Baymont Inn & Suites

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FOM_BI_Brooks, Front Office Manager at Baymont Inn & Suites Louisville South I 65, responded to this review

I would like to offer my apologies for any miscommunications regarding the status of our remodeling project. While the major phases of our remodel have been completed (guest room flooring, lobby remodel, wall paint/texturing, new mattresses, new linens, new bed frames), there are some areas we are still working on such as: hallway/stairwell carpeting, trim in select rooms, entryway storage,... More 

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