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All 31 Bowling Green hotels

Holiday Inn Express Bowling Green

2.5 of 5 Hotel   |   165 Three Springs Rd, Bowling Green, KY 42104-7552 (Formerly Three Springs Inn)
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78%
Ranked #10 of 31 hotels in Bowling Green
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Hugh E Crossville, Tennessee
  • Reviews (57)
  • Photos (44)
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  • Room tips (11)
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57 people have reviewed this hotel

Traveler rating
    29
    16
    8
    2
    2
See reviews for
19
13
3
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Crossville, Tennessee
1 review
4 of 5 stars Reviewed yesterday NEW

Overall the experience was very good. The only disappointment was the the size of the pool; it was too small to house all the guess that wanted to use it. The best quality about the hotel was the full course breakfast that they served each morning.

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Nolensville, Tennessee
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

The hotel clerk met us with a smile...always a good start! We checked in to a clean and odor-free room. The room seemed small with two double beds in it, but the space was utilized well. I loved having a nice sized refrigerator in the room and ice down the hall. We explored the city mostly so we did not... More

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Somerset
Contributor
18 reviews 18 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We spent one night at this hotel when we were in Bowling Green. We usually always stay at a Holiday Inn Express when we travel. This one seemed to have been renovated and was clean. The bed was so soft there was no way we could sleep well at all. The hotel was noisy after 11:00 so I had trouble... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Bowling Green, responded to this review

Dear Roxiemom0511, Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Bluffton, Indiana
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 21, 2014

After checking in today at the Holiday Inn Express in Bowling Green. I signed on to my computer and got the normal Holiday Inn start up page. I started reading all the great reviews of this property. One of reviews talked about the great customer service. I posted that the customer service did not seem that great to me. I... More

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Holiday Inn Exp... B, General Manager at Holiday Inn Express Bowling Green, responded to this review

sgoodpa, I am very sorry about the poor customer service that you experienced when you originally attempted to check in. Although, we do allow guest to check in early it may not always be possible depending on how busy we were the night before and how many early check-ins we may have already checked in that day. However, the desk... More

HOWE
Top Contributor
87 reviews 87 reviews
60 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed April 22, 2014

The hotel is situated close to interstate, but it is very quiet. Rooms are at a bit smaller side and I do not like in room sink. Everything was clean and in good working order. WiFi was fine and there is a business center (2 computers) downstairs. Beds are comfy. Breakfast is decent like in all HI Express hotels. There... More

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Holiday Inn Exp... B, General Manager at Holiday Inn Express Bowling Green, responded to this review

HoweDZZY, You are very welcome. I am pleased that you enjoyed our Weather Channel selection in our breakfast area. I am also glad that you slept well in our comfy beds were able to enjoy our breakfast and Great Room/Lounge area. The next time you stay with us, I hope that you are able to taste some of our new... More

WNY
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 21, 2014

We were traveling with our two small dogs and two children and are accustomed to the sub-par quality some "pet friendly" establishments provide. We were pleasantly surprised by this hotel. The rooms were up to date, very clean and perfect for our needs. Hotel staff was exceptional and provided us with helpful information regarding the area. We will definitely stay... More

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Holiday Inn Exp... B, General Manager at Holiday Inn Express Bowling Green, responded to this review

LilItalyWNY, Thank you for taking the time to write this review about our property. I am very pleased to hear that you enjoyed your stay with us. I will be sure to share your comments with our entire staff. I look forward to having you, your family, and your dogs stay with us the next time you are in the... More

Gurnee, Illinois
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 29, 2014 via mobile

I always select holiday inn express when traveling because of the consistency and comfort. The bed in our room was a full, although it did say that it was a double in the description, I just didn't notice. It sagged also (rm 308). Otherwise it was clean if not a little smaller than other HIE I have stayed at. Very... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Bowling Green, responded to this review

Dear agray325, Thank you for your review of our hotel. I am sorry some aspects of our hotel were not to your liking. I am pleased that our staff was able to offset this displeasure with great service. We appreciate you taking the time to share your comments with us. We know you have many choices when it comes to... More

Columbus, Ohio
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2014 via mobile

Our family of 5 arrived after a long days travel. The hotel was booked and Jennifer at the front desk told us they were out of roll-a-way beds, despite the fact we had called two days in advance and the day of our arrival to confirm. She was extremely apologetic and took ownership for the problem. She made a few... More

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Holiday Inn Exp... B, General Manager at Holiday Inn Express Bowling Green, responded to this review

Ascottmac, Thank you for taking the time to review our property. I am very pleased to hear that Jennifer's solution to the mistake turned the situation around for you. Although we hope to not have any mistakes, we are unfortunately all human so we strive to provide the best service possible. From what I can tell, she accomplished that goal... More

Olathe
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 4, 2014 via mobile

Beds are very comfortable as are the pillows. Frig and microwave in room. DVD player in room. Loved that you could actually open the windows to let fresh air in. Rarely see that in hotels. Vent in bathroom sounds like an airplane engine-very loud. Coffee is out early downstairs which I appreciate. Both mornings by 5. Coffee maker in room... More

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Franklin, Wisconsin
1 review
1 of 5 stars Reviewed February 23, 2014

They put adults In a 2 double bed room would not let us upgrade to a better room they brought us a broken down roller bed. The mattresses on both beds had a 2 inch sage in the middle. The toilet was loose an rocked on floor. The tub drained real slow so as you shower you stood in inches... More

Was this review helpful? Yes
Holiday Inn Exp... B, General Manager at Holiday Inn Express Bowling Green, responded to this review

Mr. Lucht, I apologize for the issues you experienced during your recent stay. I will be addressing the service issues with our desk staff so that everyone can learn how to appropriately correct issues such as these and how to better serve our guests. Our maintenance staff has corrected the issues with the toilet and the tub drain. In addition,... More

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Additional Information about Holiday Inn Express Bowling Green

Address: 165 Three Springs Rd, Bowling Green, KY 42104-7552 (Formerly Three Springs Inn)
Phone Number:
Location: United States > Kentucky > Bowling Green
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Bowling Green 2.5*
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Also Known As:
Baymont Hotel Bowling Green
Baymont Inn Bowling Green
Bowling Green Baymont Inn

44 photos of this hotel

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Hotel & grounds (13)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#8 Family Hotel in Bowling Green
Hotel Class
Official Description (provided by the hotel)
All new Holiday Inn Express hotel of Bowling Green, Kentucky. Start your morning off right with our complimentary Express Start hot breakfast bar featuring pancakes, scrambled eggs, omelets, biscuits and gravy, and our signature cinnamon rolls. You will enjoy a great nights sleep with your choice of firm or soft pillows after a relaxing shower with our signature Kohler showerheads. ... more   less 
Number of rooms
92

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