The staff is first rate. Always friendly, over the top helpful. The rooms are clean but the building needs work. Doors won't lock. You can see under some doors. I can just imagine a snake slithering under there. Way too much air freshener covering up the smell of cigarette smoke, but on the other hand it is the only show... More

We make several trips a year to the mountains of North Carolina, and stay half way there each time. Normally we stay in Corbin ,KY, but this time found the Best Western in Barbourville, KY and decided to give it a try. From the customer service of the young man behind the desk to the great room and night's sleep... More

Visited family member at Union College. Warm welcome, with a staff that was very friendly and accommodating. A very good value. The facility was clean. It is a convenient hotel to Union College and the beautiful natural attractions of the Cumberland region. Would return when next in Barbourville, KY..

I frequent this hotel when visiting Union College. The staff is always polite and the hotel and the rooms are clean and comfortable. It is also cycle friendly and the rates are quite reasonable. I never consider staying anywhere else when I am in the area.

This hotel is convenient to Union College and is the only chain hotel in Barbourville. That being said, the local owners take pride in their facilities and are genuinely friendly and helpful. The room looked newly renovated and the beds were very comfortable. Each room had a recliner which was night. Upon our late arrival, we were in search of... More

I was a bit apprehensive when I booked a room here being that it is the only place in town. We were pleasantly surprised! The room was very clean and comfortable. The staff went above and beyond to help us. The pool is nice, but the water was a bit milky looking. I liked the chairs all around the building... More

We stay here every year during our family reunion. The hotel staff is very friendly and accommodates all reasonable requests. The rooms are clean and well cared for. The included breakfast is a nice feature, and is standard fare for such a hotel (waffle maker, donuts, pastries, cereal, fruit, coffee, juice, etc). The location is excellent for the area. They... More

My family has stayed here twice. The area is a small town, so there are not any other options in the area. That being said, the hotel serves its purpose. The room was clean, beds comfortable, and staff were very friendly. It was also nice to have a continental breakfast included. our first stay was on the back side of... More

My family has stayed in this hotel before, but it had been about 7 yrs since we had. Since this is a small town, we knew this was really the only hotel we could book. The location was good because it was about 10 mins to where we needed to be. The hotel has many surrounding fast food places. The... More