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BEST WESTERN Wilderness Trail Inn

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1476 S US Hwy 25 E, Barbourville, KY 40906
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BEST WESTERN Wilderness Trail Inn
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BEST WESTERN Wilderness Trail Inn
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47 reviews from our community

Traveler rating
    30
    9
    6
    1
    1
See reviews for
21
7
4
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Whiting, New Jersey
Top Contributor
95 reviews 95 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 1 week ago

I don't like to talk about the toilet, butt here goes my tale. The toilet was a little round hole that was too small around. I have never sat on such a small toilet. It reminded me of the children's toilets in nursery school. The water came up too high in the bowl. My butt got wet just sitting on... More 

Was this review helpful? Yes
tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Patron: I would like to apologize for any issues you may have endured during your stay at our property. In regards to our facilities, we have structural limitations with just the size of our bathrooms We have always used the standard toilet bowl size required by our brand. Your comments will be forwarded to our owners and in the... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed at the Barbourville Ky location on numerous occasions. My daughter is a college student there. The customer service at this location is awesome. I have never had a bad experience while staying there. The staff is very helpful and very nice.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear UC Parent: Thank you so much for your kind words, It is always a pleasure hearing from a Union College parent. We consider you and yours as members of our extended family since some we see for four years or more. We appreciate you taking time to comment on your recent stay at our property. Your kind words motivate... More 

Alcoa
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Everything was comfortable for me. I not, they went out of their way to make it comfortable. The breakfast was nourishing and started the day off well. They provided a late check out for me when I needed it.

Review collected in partnership with Best Western

Was this review helpful? Yes
tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Patron: Thank you so much for taking time from your busy schedule to post comments about your recent stay at our property. Valued guest such as yourself make our jobs so much more worthwhile. Your kind words keep us motivated to continue striving to insure premium customer service. We look forward to your next visit. Thank you again. More 

diamond bar, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

we were truly satisfied with the work ethic of the staff. they were attentive to our room requirements and receptive to some changes. the hotel is very close to shopping, food chains, gas services and the hospital. the location of it in highway 25E is perfect for our travel needs during our stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Patron: Thank you for taking the time to post comments regarding your recent stay at our property. I only wish that you and your family had been here for better reasons. Should you ever return to the area, we hope you will stay with us again. It was a pleasure meeting you all. More 

Verona Ky.
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 3, 2015

I stay here often and the people are ALWAYS so nice. When I made the reservation, I asked for a king. The only one available was on the second floor. When I mentioned I would prefer to stay on the first floor, and I would take a double, the desk person said she would accommodate me if at all possible.... More 

Review collected in partnership with Best Western

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tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Patron: Thank you so much for taking time to post comments about your most recent stay at our property. We are grateful that you and your family have allowied us to extend our hospitality to you for these past few years. Valued guests such as yourselves are truly appreciated. We look forward to your return. We hope you always... More 

Farmington, Arkansas
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 31, 2015

We have family who live in Barbourville and this hotel was very convenient to use for our visit. We reserved the Jacuzzi suite which was nicely appointed and included a very large whirlpool tub to relax in as well as a regular tub and shower.

Review collected in partnership with Best Western

Was this review helpful? Yes
tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Guest: Thank you so much for taking the time from your travels to post comments about your recent stay at our property. We greatly appreciate your favorable remarks and high ratings. The entire staff strives to ensure each guest's stay meest or hopefully exceeds their expectations. When we receive feedback from a valued guest such as yourself, it keeps... More 

Knoxville, Tennessee
Contributor
13 reviews 13 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 12, 2014

Staff was very friendly. Room was large and very comfy. Will for sure stay here again when working in area. Internet was slow, but my Verizon jet park would not even connect so I think it was something with the internet and not the hotel.

Was this review helpful? Yes
tdbrucie1, Front Office Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Patron: Thank you so much for your comments about your recent stay at our property. Your kind words are greatly appreciated. It is because of great guests such as yourself who take the time out to provide us with praise that allows our staff to stay motivated, Please plan a return visit as soon as possible. More 

st. louis, United States
1 review
5 of 5 stars Reviewed November 12, 2014

The staff was extremely helpful in giving us directions, both for getting to the interstate and to places they recommended for dinner. Breakfast was modest, but adequate. Location was convenient for sightseeing.

Review collected in partnership with Best Western

Was this review helpful? Yes
tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Guest, Thank you again for taking the time to comment about your recent stay with our property. To hear the staff was able to deliver preferred service during your stay was great. Please allow us the opportunity to serve you in the future as well. We look forward to such. More 

Knoxville
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 12, 2014

Totally in awe of the updates in the room. I have stayed at this Best Western before. The entire room had been redone. So clean, stylish and comfortable. The bed was so comfortable and the linens were absolutely clean and fresh. The staff is so friendly and kind and are there to make your stay as comfortable as possible and... More 

Was this review helpful? Yes
tdbrucie1, Front Office Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Patron: I am delighted to hear that you like our recent upgrades. It is always an ongoing thing but when someone takes notice, it makes it all worthwhile. Thank you for taking the time to post your review and your kind remarks. We hope that a return visit may be in your near future. We look forward to seeing... More 

Crawfordsville, Indiana, Usa
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 3, 2014

Staff was friendly, professional, and helpful. We ended up with a second floor room and staff helped to carry our luggage up and down. Comfortable room with nice decorations. Quiet area. backed up by woods.

Review collected in partnership with Best Western

Was this review helpful? Yes
tdbrucie1, Front Office Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Patron: Thank you again for your kind remarks. It was a pleasure meeting you and your family. Valued guest such as yourself who take the time to provide us with feedback help keep the staff motivated. We look forward to your return and hope a visit to our area my be in your future plans. More 

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