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BEST WESTERN Wilderness Trail Inn

Certificate of Excellence
2.5 of 5
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1476 S US Hwy 25 E, Barbourville, KY 40906
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BEST WESTERN Wilderness Trail Inn
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Ranked #1 of 1 Hotels in Barbourville
Certificate of Excellence
A recent review
4 of 5 stars reviewed 6 days ago
Terry R new smyrna beach fl, United States
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52 Reviews from our TripAdvisor Community

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Traveler rating
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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    (15)
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new smyrna beach fl, United States
4 of 5 stars Reviewed 6 days ago NEW

small town hotel on main road thru Barbourville. Clean and neat. breakfast are small and tight. If busy no way toaccomodate everyone. Hotel staff and people very friendly and willing to make stay a quality one. Will stay again. We like to use different routes when we travel not always Interstates and this was a very nice hotel in a... More 

Review collected in partnership with Best Western

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Raleigh, United States
1 review
3 of 5 stars Reviewed 1 week ago

As best I could determine, the Best Western was the only hotel/motel in the immediate area of Barbourville, KY. Thus my choice for a 2 night stay while on a church mission in Knox County. The hotel is typical type of motel with outdoor opening rooms. I was on the front side facing the main highway and the road noise... More 

Review collected in partnership with Best Western

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tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Patron: Thank you for your time and effort to post comments about your recent stay at our property. We strive to make each guests' stay as pleasant as possible, So sorry for the trouble you had with the internet service. It is true that the local provider is currently working to install fiber optic for the motel and from... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

If you plan on staying in this motel, please ask for a room in the back. The rooms located on the front side of the motel are very close to the highway and affect the amount of noise that you hear. My family could not sleep. The rooms are expensive for the quality of our stay.

Review collected in partnership with Best Western

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tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Patron, Thank you for taking the time to post comments about your recent stay at our property. We deeply regret that such stay failed to meet your expectations. There is really nothing we can do about the highway disturbance, I have recently started putting ear plugs in the rooms facing the front to help alleviate as much of the... More 

Cleveland, Tennessee
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 14, 2015

First, the staff is super friendly and very helpful. I requested a first floor room, since I have COPD and the hotel does not have an elevator. All the rooms are accessible from the outside. I also requested a late checkout and it was freely given with no questions asked. The hotel is a few years old and could stand... More 

Review collected in partnership with Best Western

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tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Patron: So sorry for my delay in responding to your review of our property. Especially such a great review. Our entire staff works hard so that each guest may have as pleasant a stay as possible. Your high marks and kind comments mean a lot. It keeps us motivated to continue and do even more. We are, in fact,... More 

charlottesville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 25, 2015

The hotel was very nice. Had a great stay was very clean and peaceful. How ever miss communication over missing pillows which where on the best when I left, but like my husband said maybe it got in dirty laundry that is where he remembers putting some of them cause they got wet after he went swimming. I did call... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Patron: Thank you for taking the time to post comments about your recent stay at our property. Missing pillows is always a problem and can be looked over after checkout. We are happy to know that in the end your stay was well. It is what we work for. More 

Whiting, New Jersey
Level Contributor
101 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed May 16, 2015

I don't like to talk about the toilet, butt here goes my tale. The toilet was a little round hole that was too small around. I have never sat on such a small toilet. It reminded me of the children's toilets in nursery school. The water came up too high in the bowl. My butt got wet just sitting on... More 

Was this review helpful? Yes 2
tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Patron: I would like to apologize for any issues you may have endured during your stay at our property. In regards to our facilities, we have structural limitations with just the size of our bathrooms We have always used the standard toilet bowl size required by our brand. Your comments will be forwarded to our owners and in the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 11, 2015

I have stayed at the Barbourville Ky location on numerous occasions. My daughter is a college student there. The customer service at this location is awesome. I have never had a bad experience while staying there. The staff is very helpful and very nice.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear UC Parent: Thank you so much for your kind words, It is always a pleasure hearing from a Union College parent. We consider you and yours as members of our extended family since some we see for four years or more. We appreciate you taking time to comment on your recent stay at our property. Your kind words motivate... More 

Alcoa
2 reviews
5 of 5 stars Reviewed April 27, 2015

Everything was comfortable for me. I not, they went out of their way to make it comfortable. The breakfast was nourishing and started the day off well. They provided a late check out for me when I needed it.

Review collected in partnership with Best Western

Was this review helpful? Yes
tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Patron: Thank you so much for taking time from your busy schedule to post comments about your recent stay at our property. Valued guest such as yourself make our jobs so much more worthwhile. Your kind words keep us motivated to continue striving to insure premium customer service. We look forward to your next visit. Thank you again. More 

diamond bar, United States
1 review
5 of 5 stars Reviewed April 20, 2015

we were truly satisfied with the work ethic of the staff. they were attentive to our room requirements and receptive to some changes. the hotel is very close to shopping, food chains, gas services and the hospital. the location of it in highway 25E is perfect for our travel needs during our stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Patron: Thank you for taking the time to post comments regarding your recent stay at our property. I only wish that you and your family had been here for better reasons. Should you ever return to the area, we hope you will stay with us again. It was a pleasure meeting you all. More 

Verona Ky.
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 3, 2015

I stay here often and the people are ALWAYS so nice. When I made the reservation, I asked for a king. The only one available was on the second floor. When I mentioned I would prefer to stay on the first floor, and I would take a double, the desk person said she would accommodate me if at all possible.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review

Dear Patron: Thank you so much for taking time to post comments about your most recent stay at our property. We are grateful that you and your family have allowied us to extend our hospitality to you for these past few years. Valued guests such as yourselves are truly appreciated. We look forward to your return. We hope you always... More 

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