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Holiday Inn Express & Suites Wichita Airport

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1236 S Dugan Road, Wichita, KS 67209
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Holiday Inn Express & Suites Wichita Airport
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Holiday Inn Express & Suites Wichita Airport
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39 reviews from our community

Traveler rating
    9
    8
    8
    7
    7
See reviews for
11
4
1
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • All months
    (39)
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    (12)
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Wichita, Kansas
1 review
5 of 5 stars Reviewed 1 week ago

i was put up in this hotel by my insurance company because of a flood that i had in my home. i stayed in the executive suite with my husband and daughter and had PLENTY of room. i do not think i can find enough good things to say about this hotel, staff and property. They beyond exceeded any expectations... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Melissa S, Manager at Holiday Inn Express & Suites Wichita Airport, responded to this review

DominiqueRingle, Thank you for your kind words. We too enjoyed having you here as well. We loved talking to you everytime you stopped by the desk. I am glad you enjoyed our hot breakfast. Everyone enjoys that corner suite. It is huge and you can see a lot with the windows facing 2 directions. I am so glad you enjoyed... More 

Denver, Colorado
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 16, 2015

Several fridge mishaps occurred while here for a long week stay due to business. I came back to my room in the evening two nights and my fridge had froze all the food I brought. I have severe food allergies and brought all my food with me from Denver by car so this was a huge problem for me requiring... More 

Was this review helpful? Yes
Melissa S, Manager at Holiday Inn Express & Suites Wichita Airport, responded to this review

Dear Childej, Thank you for taking the time give us your feedback. I'm sorry you experienced problems with your refrigerator in your room, but was glad that Cassie was able to take care of you. I see we do have some training to be taken care of also. Thank you for bringing this to my attention. We are very convenieniently... More 

EL PASO
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2015 via mobile

We didnt expect to get a room as we were traveling to missouri but we were tired and it was snowing..great service .front desk clerk was fast..friendly..upgraded our room.gave us list of restaurants in the immediate area...upgraded room

Was this review helpful? Yes
Melissa S, Manager at Holiday Inn Express & Suites Wichita Airport, responded to this review

Thank you so much for letting us know how you feel. We have an excellent staff here who take pride in great Customer Service. I'm glad they took great care of you. Please come back and see us. Melissa Silver General Manager Holiday Inn Express & Suites Airport Wichita Kansas More 

Top Contributor
58 reviews 58 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 5, 2014

Ok I realize it's not their fault but somehow at 2:00 am 2:30 and 3:00 the fire alarm went off..my guess is someone was smoking in their room. The least you could do is acknowledge the tremendous inconvenience this caused for everyone and have a short note in their invoice you slide under the door. It would have been appreciated.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Wichita Airport, responded to this review

Dear pmjennissen, Thank you for your feedback regarding your recent visit at our hotel. It is very nice to know that you like dour location. We are sincerely sorry to read about your negative experience over the fire alarm. Your comments are being shared with the hotel management and appropriate action will be taken. I assure you that every comment,... More 

Senior Contributor
33 reviews 33 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 28, 2014 via mobile

We have stayed here, twice a year, for six years and never have we experienced the POOR quality of service from the front desk to the housekeeping staff. More than once, we have left a note for the housekeeping staff to leave coffee packets during our four day stay and NEVER did they follow through with that little request. In... More 

Was this review helpful? Yes
Melissa S, Manager at Holiday Inn Express & Suites Wichita Airport, responded to this review

Thank you for taking the time to let us know how you feel. We can't make a better product if we don't hear your feedback. I am sorry you had a disappointing stay. Is our goal to make every customer feel like they are at home and in your case we failed. Please accept my sincere apology. More 

Woodridge, Illinois
Top Contributor
118 reviews 118 reviews
25 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed November 1, 2014

Stayed here on a recent business trip and among the better HEI's I've used. Modern decor, clean room, friendly staff and good breakfast selection, Very convenient location to airport, with shuttle service. Some early morning aircraft noise but not bad. I would return again.

Was this review helpful? Yes
Iowa City, Iowa
Top Contributor
267 reviews 267 reviews
63 hotel reviews
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed October 12, 2014

We had a room that faced the airport - it's not a very busy airport and we only heard one airplane during the day. Otherwise, it was so quiet we thought we were the only ones staying there. A large eating area with a nice selection of breakfast food and chocolate milk.

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed September 4, 2014

My family & I came to this hotel after leaving another horrible hotel right after checking in. We were greeted with a beautiful great smelling front room & the nicest receptionist I've ever met! She was the sweetest person & my 4 year old daughter fell in love with her. They were booked up in the room we were hoping... More 

Was this review helpful? Yes
Melissa S, Manager at Holiday Inn Express & Suites Wichita Airport, responded to this review

Thank you so much for your kind words. Please come and visit us again. We appreciate your loyalty. More 

Mankato, Minnesota
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 31, 2014

We stayed there for one night in October 2013 so this was a repeat stay, this time for 3 nights. We used hotel points so the room was free, a great value. We had forgotten how painfully slow the single elevator was but that wasn't as much of a problem as it was on our previous stay, although the elevator... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Wichita Airport, responded to this review

Dear lindam797, Thank you for taking the time to leave a comprehensive review about your stay and being an IHG Rewards Club Member. I am sorry that this visit was not completely satisfactory due to the condition of the room and Wifi being a disappointment. Please be assured that your comments will be discussed with management and appropriate actions will... More 

Van Buren, Arkansas
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed August 15, 2014

Staff was very friendly. Air conditioner in the room doesn't have a constant fan feature so it loudly kicks on and off all night and your literally right by the airport so you get to hear airplanes and helicopters all night. Fridge in the room was also ticking and making noise all night. Rooms need updating. You need to be... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Wichita Airport, responded to this review

Dear 1timlingo, Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise in the room prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments... More 

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