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Quality Inn Downtown

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1011 North Topeka St, Wichita, KS 67214 (Formerly Kansas Inn)
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1 room 1 adult
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Quality Inn Downtown
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52 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 30, 2015 via mobile

Checked in to this hotel due to it's proximity to the hospital. Got up to our room and there WAS NO BED, only a bed frame. We walked back down to the front desk and they said all their other rooms were dirty. We immediately got a refund, drove 1 mile down the road, spent an extra $30 and had... More 

Helpful?
Thank Shana P
Sam P, General Manager at Quality Inn Downtown, responded to this review

Dear Shana P. Let me apologize again that your stay was not completely satisfying, and assure you that all of our rooms have beds, the new agent clearly just made a mistake with our maintenance room. We will continue to listen to our guests in forums like this one or directly.I hope that you would give us the pleasure of... More 

1 review
1 of 5 stars Reviewed September 5, 2015 via mobile

Horrible..I was over charged 4 times, only to be given the run around and 6 days later have still received no refund. I have talked to 2 GM. 4 staff members And still have yet to receive a proper refund after submitting all of the paper work necessary. .. .. NEVER AGAIN

Helpful?
Thank Joanna B
Sam P, General Manager at Quality Inn Downtown, responded to this review

Dear Joanna B. I recently received a copy of your review for our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. I have made sure that your correct charges were applied. Please accept my most sincere apologies. Sam P More 

1 review
1 of 5 stars Reviewed July 29, 2015 via mobile

this place is in a horrible part of town...there are crazies running around everywhere. They lock the front door down at night so the only way you can get in is with your room key. I had three rooms rented the night clerk calls me at 3 am telling me someone wants to get in one of my rooms. Before... More 

Helpful?
Thank Bryan H
Sam P, General Manager at Quality Inn Downtown, responded to this review

Value Guest Bryan, We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have... More 

Topeka, Kansas
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed June 13, 2015

For the price of the hotel you would expect they would actually fulfill their description and provide the breakfast like they describe. Breakfast was served from 7-10 and we arrived in the lobby to find the orange juice, coffee, eggs, gravy, and waffle mix gone. I asked at the desk and the clerk said when they are full they always... More 

Helpful?
Thank wildcatksu94
Sam P, General Manager at Quality Inn Downtown, responded to this review

Dear Wildcatksu94, We appreciate you taking the time to provide feedback to us about your stay at our hotel. Please accept my apologies for the issues you experienced. Since the staff and I strive to provide friendly service, clean rooms and a comfortable stay for all of our guests, I am saddened to read that we were unable to do... More 

Bellmore, New York
Level Contributor
157 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
1 of 5 stars Reviewed April 25, 2015

What a miserable place! I was here for two nights - first night was fine. Woman at the front desk was very nice and friendly. Room wasn't the cleanest, but whatever. It's a Quality Inn, right? Woke up, went to get breakfast at 9am (breakfast was from 7-10), and there was NO FOOD LEFT. A few Cheerios and a few... More 

Helpful?
Thank michelle j
Sam P, General Manager at Quality Inn Downtown, responded to this review

Value Guest, We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met... More 

Washington, DC
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed February 10, 2015 via mobile

I arrived late at night with my son and they were good in providing a late checkout if I needed it. I had stayed there as it was close to a relatives home and we hoped that would be more convenient. The breakfast was okay enough, but the rooms are a bit dated and the location a bit barren (imagine... More 

Helpful?
Thank i_dont_ask_much
Sam P, Manager at Quality Inn Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to fill out our online survey. On behalf of our entire team, I would like to apologize for failing to meet your expectations at our hotel during your stay. We value your feedback and will be using the information you provided to make improvements where they are needed to ensure we... More 

Saint Joseph, Missouri
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed February 5, 2015

The room was clean and smelled fine (which many hotel rooms don't). The staff was very friendly and helpful. We expected a more modern TV and it was a little low to the ground if viewing from bed, and I'm with another reviewer regarding the coffeemaker in the bathroom. I mean, ew, that's where the toilet is flushed. Move them... More 

Review collected in partnership with this hotel

Helpful?
Thank Tracy T
Sam P, Manager at Quality Inn Downtown, responded to this review

Dear Tracy, Thank you so much for taking the time to complete or online survey. Your satisfaction is important to us and we will be using the feedback you gave us to make improvements to ensure we offer an exceptional experience for our guests in the future. As a matter of fact, we will have all brand new furniture and... More 

Oakley, Kansas
1 review
4 of 5 stars Reviewed February 3, 2015

Stayed at this facility several times while having a family member in the hospital. Excellent customer service and no problems with the room. Handy laundry facility. Welcoming breakfast area. Will continue to use this Quality Inn

Helpful?
Thank donnie209
Sam P, Manager at Quality Inn Downtown, responded to this review

Dear Valued Guest Thank you for taking the time to submit your review. On behalf on our team I would like to thank you for your kind comments regarding your stay. We want to make sure every guest is well taken care of and satisfied with our service. We hope to see you again if you are in our city... More 

Garden City, Kansas, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 6, 2014

Our experience with this hotel definitely put a damper on our trip to Wichita. We checked in at 4:15 and were then informed that there was no water due to a scheduled repair. The front desk personnel told us the water would be on soon, that work had been ongoing since noon, we went to our room fully expecting to... More 

Helpful?
2 Thank Melanie H
Sam P, Manager at Quality Inn Downtown, responded to this review

Dear Valued Guest, I would like to apologize for your unsatisfactory stay at our hotel recently. While we make every effort to ensure a great experience here at Quality Inn, sometimes things happen that are beyond our control. We take all reviews seriously and will do our best to rectify any issues. Once again, I do apologize for the inconvenience... More 

Kansas City, Kansas
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 16, 2014

Angela, at the front desk, made us feel welcome when we first arrived. She gladly placed our room next to our travel companions' room and recommended some local restaurants for dinner. The beds and pillows in our room were comfortable and we all enjoyed a good night's sleep. Unfortunately, there was no lid on the toilet and the coffee maker... More 

Helpful?
Thank vedwards19
Questions? Get answers from hotel staff and past guests. Ask a question

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