Aug. 11–13, 2023, my husband, son, grandson, & I stayed in a cabin to celebrate my husband’s 50th birthday. July 24, I emailed to make sure it was okay to have a party with family and friends. I didn’t receive a reply. After reviewing their website, I saw they advertised having birthday parties, family reunions, etc. so I thought they might not have thought a reply to my email was necessary.When I checked in, I let them know that we were having a birthday party/family reunion & asked where the guests should park. They pointed to the visitor parking. There weren’t many parking spaces. That concerned me because I was fairly certain there would be other visitors besides our group. The girls at the front desk were young so I decided I’d wait to speak with an adult.It was a beautiful campground, well-maintained, the cabin was clean, & there were lots of things for kids to do.Friday night was great. Saturday morning, after being woken up by their dog howling & crying, I went to the front desk to speak with the owner. I reiterated what I had said the night before. I asked where our visitors could park if the parking lot filled up. He said beside the dog park. I asked if I could pay for any of the visitors who wanted to swim. He said he had my card on file & to be sure they checked in at the front & let them know who was swimming.After leaving the front desk, I texted & messaged everyone & told them to check in at the front desk. Many guests were coming from out of town & their schedules varied so I told them they could come any time after 1:30 & that we would eat around 6:30. A total of 31 guests came (22 adults & 9 children). This included 17 family members. 9 of the guests left before 6:30. We had guests who traveled from Kansas City, Beloit, McPherson, & Wichita. 7 of the guests were 70+ years old. In addition to those guests, 2 other couples rented cabins at the KOA to celebrate with my husband.Right before dinner the front desk called me & said there were too many cars & couldn’t let anyone else in. The girl on the phone was immediately rude. It sounded like she was a teenager. Admittedly, I was less than friendly as well, however to calm the situation I asked 4 of our guests to drive their vehicles out of the KOA property. Then I picked them up & went back to the party. I called the front desk & let them know we had moved cars off the property. The girl on the phone (the same as before) said that it didn’t matter that we moved the cars, no one else was allowed to come. I decided to go & speak with the owner, as I was not going to argue or discuss this with a teenager. Two additional guests were coming to the party & were told they were not allowed to stay. They could only drop a gift off & leave.When I got to the front, both owners & their teenage daughter (who was the girl on the phone) were there. I apologized for being rude to the teenager & asked the owner what we could do, that I had emailed with no reply, came to the front desk in the morning, & spoke with him. I told him in no way were we trying to do anything wrong & that I wanted to be respectful. He said the website says we needed to call to do something like this. I said that I didn’t see that on the website, & his response was that he didn’t see my email. He also stated that he usually doesn’t allow people to have parties/reunions if they don’t rent a deluxe cabin. He said this is why he doesn’t like renting to “locals” because they always take advantage of him. I asked how I was taking advantage of him & what we were doing wrong. No response. He said to do whatever we want, that he knew what it was going to turn into & then said everyone needs to leave by 10. I said that was no problem at all. He then said “I know what’s going to happen” & then in a threatening tone, said “You do not want me to come back there at 10”. Then his wife asked if our guests had eaten & I said that they were eating now, & she said that everyone had to leave by 8. We hadn’t even had cake yet.Shortly before 8, there were 19 people still there, 11 of them had paid to swim until 9. So I went to the front desk & asked the owners wife if those guests who paid to swim could stay until 9:00, & that since there were 2 other couples who were staying in cabins, if the rest of the guests (8 people) could be considered their visitors. One of the cabins was right beside us & there were no other cabins nearby. The pool was between us & any RV’s. The teenage girl interrupted & very rudely said “We let them stay until 8”. The owner’s wife said that we couldn’t have any additional visitors & the 2 other couples who rented cabins were not allowed to have visitors either. I asked about the guests who paid to swim, the pool was still open. She said that the guests had enough time to swim & that they only paid $3. I told her that was the charge & nowhere did it put a time limit on how long they swam, as long as it was before 9. She again said no, that she had to wake up at 6am to make breakfast & did not want complaints from other campers.So I went back to the campsite, some of the guests stayed a little after 8 to help clean up & then the guests left.I now realize that I should have been more persistent in getting information to have a birthday party. However, I did everything in my power to talk with the owner to be sure we weren’t going to be an inconvenience to other campers. I chose the KOA because I wanted a birthday party with a family atmosphere. At no time did the owners come back to see who our guests were or how we were behaving.It was very unprofessional to have a teenager handle difficult parts of business. The owner was intimidating & threatening. The owner’s wife gave us restrictions that no other guests (other than our friends) had. We did nothing wrong, but were restricted because they were afraid we were going to. Our friends who stayed in another cabin had breakfast & found four hairs in a pancake, one of the exit doors was blocked, (there was only one exit), & one of the girls had short shorts on. Her butt was at table level, so our friends literally had a butt on their table.We will not stay at the KOA in Salina & neither will our guests. We are just small-town people, but some of our guests are not. They travel frequently & the conversation during the day went from business event possibilities & family reunions to wondering if the treatment by owners is indicative of other KOA’s. …