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Hyatt Place Kansas City/Overland Park/Metcalf

3.0 of 5
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6801 West 112th Street, Overland Park, KS 66211
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Hyatt Place Kansas City/Overland Park/Metcalf
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Ranked #14 of 39 Hotels in Overland Park
A recent review
4 of 5 stars reviewed 5 days ago
Kerri E San Diego, United States
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161 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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gotigers
Level Contributor
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

As a Diamond status gold passport member, I was quite disappointed by the quality of this particular Hyatt Place. The hotel is dirty, falling apart from neglect and tried 3 food items served in the dining area of which were spoiled. The location is black eye on the Hyatt Brand. Next stay in Overland Park will be in a Hilton... More 

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Lenexa, Kansas
2 of 5 stars Reviewed 4 days ago NEW

They had the most uncomfortable bed I have slept in. We have stayed at other hotels for less and have gotten more value from other hotels than we did at Hyatt Place. I've already written a novel with their own survey that I'm even more frustrated about our stay now. Needless to say, we won't stay at any Hyatt Place... More 

Review collected in partnership with Hyatt Hotels

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San Diego, United States
4 of 5 stars Reviewed 5 days ago NEW

The staff was friendly and accommodating. The room was clean, roomy and nice. I must admit that the closet and toilet areas were both rather small which was odd considering the spaciousness of the overall room. Great stay, would definitely stay here again!

Review collected in partnership with Hyatt Hotels

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Brandon, Mississippi
2 reviews
3 of 5 stars Reviewed 1 week ago

Facility is conveniently located. Staff was great. Beds were comfortable but smaller than expected and the bathroom was very tiny. There were hot and cold breakfast items which was good except for the powder eggs. This facility was average overall. I've stayed at the Overland Park Convention Center Hyatt in the past and would have to say that I would... More 

Review collected in partnership with Hyatt Hotels

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Stephen B, General Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this review

eztopls, Thank you so much for taking the time to review our property and for the positive comment about our staff! I apologize that our facility left you feeling it was an average experience. We definitely strive to provide an experience second to none. Obviously have more work to accomplish (and I feel confident that we will). I hope you... More 

Springfield, MO
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We checked out of this hotel after a 3 night stay. The hotel was convenient to anywhere we wanted to visit in the KC area- basically a 15-20 minute drive to any location. This was a family trip with our 4 year old. We enjoyed the pool all 3 nights. The staff was very friendly. There was no microwave in... More 

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Stephen B, General Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this review

HIlBil36, Thank you so much for staying with us last week! I'm glad the staff were able to accommodate with a microwave. We will definitely be ordering at least 10 microwaves for our guests to use going forward. Next time you are with us we'll be more than happy to furnish your room with one. More 

Halstead, Kansas, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I travel quite frequently and have Hyatt Elite status. In fact, we try to stay in Hyatt Place hotels whenever possible because we know what we're getting since they are typically the same set up, beds, etc. I sometimes think I like their mattresses better than mine at home. We had arranged for late check in and... More 

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Stephen B, General Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this review

Kim H, Thank you so much for taking the time to write a review. I am so sorry for the inconveniences of your past stay. We obviously have a lot of work left ahead of us and it sounds like an employee who definitely needs to be reminded of a thing or two about customer service. I apologize that this... More 

Zurich, Switzerland
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Being a seasoned traveler maybe I have some expectation that I feel should be standard. I was booked into the Hyatt Place on a Metcalf in Overland Park Kansas. I was greeted by friendly personnel and given a room. After checking in I went to my room. I noticed that in the bathroom the tub contained mold-it wasn't cleaned well.... More 

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Stephen B, General Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this review

Travelors4, I am sincerely sorry that we did not live up to your/our own expectations as relates to the condition and service rendered. In all things hospitality we, as a collective staff, set an exacting standard that, for whatever reason, failed to maintain with regards to your stay with us. For that I apologize. We definitely strive to give and... More 

Broomfield, CO, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Place is always clean, well kept, and the staff are a delight. Stay primarily for fun and family, but seem very good for business - I do travel for work outside of KC and know that world too. They seem to balance keeping the families and business travelers happy.

Review collected in partnership with Hyatt Hotels

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Stephen B, General Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this review

John P, Thank you so much for your review. I agree, the architect who spaced out the room and designed the amenities did a very nice job of having both the leisure and business traveller in mind. Thrilled you and your family had a great stay and I will definitely pass along the note to the rest of the staff.... More 

Junction City, Kansas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I have stayed at this hotel and we absolutely love everything about it. This hotel is very clean, the staff are courteous and helpful, and the hotel is in a great location. The staff have been extremely flexible about check in time and making sure we are comfortable. All of the rooms are "suites" and are fairly... More 

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Stephen B, General Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this review

TheTravelingPeach, Thank you so much for the review! I think you touched on all the services and facets of our property and Brand that we strive to connect to our guests with! Thank you so much for staying with us and hope to see you guys soon. More 

Hopkins, Minnesota
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a solid hotel with some nice amenities. Nice outdoor pool. Very spacious rooms with nice bathrooms. Good hot breakfast every morning. Very small fitness room. Some of the interior furnishings looked a bit dated, but overall a solid hotel.

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Stephen B, General Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this review

lc11soccer, Thank you so much for your review and for choosing to stay with us last week. I'm happy to say that we are scheduled for a design upgrade in the near future which will address some of the "dated" look that you allude to. Thanks again for staying and come on back for that breakfast next time you're in... More 

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