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Embassy Suites by Hilton Kansas City-Overland Park

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10601 Metcalf Avenue, At I-435, Overland Park, KS 66212
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Embassy Suites by Hilton Kansas City-Overland Park
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Embassy Suites by Hilton Kansas City-Overland Park
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460 Reviews from our TripAdvisor Community

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Traveler rating
    155
    148
    82
    54
    21
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168
93
12
136
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Any
English first
  • All months
    (460)
  • Mar-May only
    (134)
  • Jun-Aug only
    (141)
  • Sep-Nov only
    (92)
  • Dec-Feb only
    (93)
All months
1 review
5 of 5 stars Reviewed 3 days ago NEW

Came here on business, and had a great stay! I've stayed at several hotels around the Kansas City area while on business, and this is the best hotel I've stayed at yet. Rooms were clean and well maintained. Bar service was excellent! Stacie and Haley were extremely courteous and attentive! Thanks for a great stay!

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Springfield
Level Contributor
151 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were in Kansas City with our two grandson to go to Legoland. The room we had on the second floor worked. It was two rooms with a well worn sofa bed but the boys slept well. We also slept good on our king-sized bed with our own tv. The had a decent pool. There was nothing on the breakfast... More 

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Columbia, United States
1 review
4 of 5 stars Reviewed 1 week ago

The rooms are great, you can just tell that its an older hotel, it is kept modern however. I Was in a great location with this hotel for all my business needs. Close to restaurants and where meeting areas.

Review collected in partnership with Embassy Suites Hotels

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Spring, Texas
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 stars Reviewed 1 week ago

Not a well run establishment. Attitudes from staff sullen, several issues not addressed, the normal happy vigorous Embassy Suite experience was just not here. And the "unhappy hour bartender" had to be the saddest person in Kansas City.

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Blair, Nebraska
1 review
3 of 5 stars Reviewed 1 week ago

The pancakes at the breakfast buffet were spoiled. People all around us were not eating more than one bite. The container of pancake batter in the kitchen was covered with flies and the sides were slimed with pancake schmang! The cook was also covered in sweat. I complained to the hotel manager who apologized and asked how they could make... More 

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Bloomington, IL
Level Contributor
141 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We really like to stay at an Embassy when we travel on vacation for a few reasons. The rooms are nice and large, the happy hour is great, and the breakfast is awesome. In this case the room was fine, although the entire hotel was dirty. The happy hour was by far the worst we have ever encountered at an... More 

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Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Hello Illiniwwek66- Thank you for staying with us. I apologize we were not able to provide you with the quality of services we strive to provide all of our guests during your recent stay with us. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. Thank you again for your... More 

Noblesville, Indiana
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoyed a room on the top floor of this hotel and had a great time! The front desk and happy hour staff were extremely friendly and nice! For whatever reason, the gentleman cooking the hot breakfast in the morning was very unfriendly. Yikes! But everything else was fine and a perfect location!

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Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Hello Chad H! Thank you for staying with us and for the 5 star review! We appreciate the great feedback about your overall experience and the friendliness you encountered from our team. We were happy to read we were able to meet our goal of providing warm and friendly service in your recent experience! I would like to learn more... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was looking for a room at a decent price that was not a dump and I could get Hilton rewards for. Embassy Suites did the trick. My room was clean. A strange layout but overall an enjoyable stay. The courtyard/foyer was a great place to get some work done without having to go out after a long day.

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Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Thank you for staying with us and for sharing your experience with the TripAdvisor community, Jared S! I am glad we were able to meet your expectations of an enjoyable experience and provide you with a clean, comfortable two room suite. Additionally, I am glad you were able to take advantage of our open air atrium. I agree this space... More 

Enid, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The room was wonderful. The Happy hour could be better and the bar tender was not very nice. However the girl helping and passing out the menu was nice and brought us the dinner to our table and brought our drinks. She made up for bar tender.

Review collected in partnership with Embassy Suites Hotels

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Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Hi Beverly J! Thank you for the 5 star review! I was so happy to read you enjoyed our wonderful two room suite and the service provided by our staff, especially the waitress. I do apologize about the poor service you noted from our bartender. I would like the opportunity to learn more about this experience as our bar staff... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

As a frequent traveler I see my share of planes, hotels and rental cars. I chose an airline, rental car company and hotel brand that I wanted to achieve top status with to enjoy the benefits afforded to the loyalty travelers and I'm now the highest tier in each of those industries. I chose Hilton as my hotel brand because... More 

Was this review helpful? Yes
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Hello L P- Thank you for sharing your recent experience with the TripAdvisor community and for your loyalty as a Diamond member. We understand you travel extensively and have the opportunity to offer many insights as valuable feedback regarding your experiences. I apologize for the poor service your son experienced as it is not typical of the feedback we receive... More 

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Prices are for 1 room, 2 adults
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