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Embassy Suites by Hilton Kansas City-Overland Park

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10601 Metcalf Avenue, At I-435, Overland Park, KS 66212
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1 room 1 guest
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Embassy Suites by Hilton Kansas City-Overland Park
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470 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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    (134)
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Lincoln, Nebraska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

we had trouble trying to figure out how to operate the tv and what channels we had availabe to watch. a tv gruide needs to be available in the room to show the channels available. your evening social could start erleary. overall we were greatly pleased. thank you for a nice time.

Review collected in partnership with Embassy Suites Hotels

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San Antonio, United States
4 of 5 stars Reviewed 2 days ago NEW

Great hotel / brand, staff is friendly and is willing to help. Housekeeping maybe a bit pushy and may wake you up from a good sleep. I will stay there again, when I'm back in Overland Park, KS.. Oh, they also have from 5:30-7:30 free complimentry drinks and snacks.

Review collected in partnership with Embassy Suites Hotels

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Flagstaff, Arizona
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed at quite a few Embassy Suites and I must say, this one doesn't live up to expectations. The hotel in general feels really outdated; the air conditioning in my room ran about 7 degrees warmer than what it said; and this hotel runs more expensive than many other ES I've stayed at that have been a lot nicer.... More 

Was this review helpful? Yes
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Hello BZornes- Thank you for sharing your recent experience with the TripAdvisor community. I am sorry we were not able to provide you with comfortable accommodations as is our goal. We were glad to read you enjoyed our friendly staff and our complimentary cooked to order breakfast. Thank you for staying with us. We hope you would give us another... More 

1 review
5 of 5 stars Reviewed 1 week ago

Continued excellent facility.. Both cleanliness and service first rate. Complimentary breakfast was excellent and staff courteous and helpful. Location excellent for events in the KC area. Would recommend this hotel for couples, business, or family.

Review collected in partnership with Embassy Suites Hotels

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Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Hello ronaldsT3443HD! Thank you for the exceptional comments and for the 5 star rating on your most recent experience with us! Additionally, we appreciate your loyalty when you visit the Overland Park area. We were so happy to read you enjoyed our courteous and helpful staff as well as our complimentary cooked to order breakfast! Thank you for the recommendation!... More 

Joplin, Missouri
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Check in is late! Very late by industry standards, so why is the room still not ready at 4:30? But we were upgraded to a huge premium suite after a little constructive criticism. The hotel itself definitely needs an update. The bathroom was in pretty bad shape. The tile, grout, toilet, doors, etc. All needed an overhaul and ranked pretty... More 

Was this review helpful? Yes
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Hello Landlubber07- Thank you for staying with us and for sharing your recent experience with the TripAdvisor community. I was happy to read your kind words about the dedication of our team and how much you enjoyed the Evening Reception and our complimentary cooked to order breakfast. Additionally, we appreciate the comments about the general condition of your room and... More 

Hastings, Nebraska
Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

There is a reason we stay at Embassy Suites when we travel. They are a great hotel with caring people. None have been as wonderful as the Embassy in Overland Park. We won't stay anywhere else when we are in KC. Breakfast is awesome. Rooms are clean and comfortable. Pool was clean. Bar area was relaxing, especially since we watched... More 

Was this review helpful? Yes
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Hello Kirk F! Thank you for your loyalty to the Embassy Suites brand and for the GREAT comments about your recent experience with us! We are truly honored by your 5 star review and have shared your comments with our team as it shows we definitely met our service commitment! Thank you for staying with us! We look forward to... More 

Wichita, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Don't sleep in room 715. the AC unit is extremely loud and made my stay very unpleasant. this embassy suites is outdated and needs a lot of work. definitely one of the worse hotels experiences ever. when I checked-out of the hotel the following day, the hotel clerk was less than apologetic and informed me that I should have brought... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Hello Dan G- Thank you for the feedback regarding your recent stay. I apologize we did not provide the experience we strive to provide all of our guests. We have shared your comments with our team and reviewed our commitment to making it right when issues are brought to our attention as it definitely sounds like we failed to do... More 

Omaha, Nebraska, USA
Level Contributor
166 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the Embassy Suites while in town in July 2015. I am Honors Gold with Hilton so have stayed at my share of Embassy Suites around the country. This hotel is the typical Embassy Suites, which means spacious rooms, great service and very popular...which also means this hotel is really showing its wear and tear. All of the... More 

Was this review helpful? Yes
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Hello GoldenBear_Husker- Thank you for the thoughtful feedback regarding your recent experience with us. I am glad we were able to provide super friendly and helpful service as well as comfortable and convenient accommodations! I do apologize for the general condition of your suite and for the poor water pressure we provided as we do not want any of our... More 

Kansas City, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We have a group that comes here every year for a golfing vacation and always stay here. Everything thing is GREAT from the time we arrive until we leave. Great breakfast and happy hour and everyone is very friendly to all of us and they take care of everything. We hope to return again soon. Super place to stay.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Thank you for the great, 5 star review, William M! We appreciate you choosing us every year for your golfing vacation and are honored by your wonderful comments! We have shared your comments with our team as an example of what we want all of our guests to experience and I appreciate you giving us the opportunity to do so!... More 

Omaha, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Common areas, hallway carpets, were very dirty and stained. Never vacuumed during the 5 days I stayed. Poor maintenance in general with dripping faucets and toilets that filled and refilled all night. The rooms were nice and quiet but they seem to be cutting corners on expense and not taking care of details,

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Hello Penny C- I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. We apologize we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. We try hard to... More 

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