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Embassy Suites Kansas City-Overland Park

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10601 Metcalf Avenue, At I-435, Overland Park, KS 66212
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Embassy Suites Kansas City-Overland Park
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Embassy Suites Kansas City-Overland Park
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393 reviews from our community

Traveler rating
    129
    132
    67
    49
    16
See reviews for
137
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tonganoxie, KS
Senior Contributor
24 reviews 24 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We live just outside KC and wanted to get away. This was perfect for us. The breakfast was cooked to order and was awesome. The happy hours offered in the evenings were great. Management is not shy on the drink tickets! And the drinks are strong and good! The pool is heated to a relaxing warm temperature. The room service... More 

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Tulsa, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

We stayed here for a weekend trip to Kansas City. The hotel is conveniently located, clean, and offers several good services. The free breakfast is very good, and the free drinks in the evening were good. The restaurant environment was pleasant. We found the elevators to be pretty slow. We also had the poor luck to be at the hotel... More 

Review collected in partnership with Embassy Suites Hotels

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Sarasota, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Rooms are old and worn. Lighting is poor inside the rooms and rooms are dark. Tried to have dinner downstairs and took forever to order, receive food, get check and then check had to be corrected. Will not stay in this hotel again.

Review collected in partnership with Embassy Suites Hotels

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Madison, Alabama
Top Contributor
192 reviews 192 reviews
60 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stay here for business when in Overland Park. The hotel is in bad need of renovation, but the staff here are the best. The rooms are quite dated with worn carpet, and popcorn ceilings. The TV reception is terrible, and pretty much everything is ready for a facelift. The highlight is the bar, and the young lady Amanda (the... More 

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Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Hello bill925- Thank you for your review of your recent stay with us. I apologize it was not the same 5 star experience we provided a few months ago, but I was happy to read we provided the same great service from our staff. Thank you for staying with us! We look forward to having an opportunity to see you... More 

Waterloo, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

We made reservations for two rooms two months in advance and requested that the rooms be next to each other. Upon arrival was informed we had two rooms, but on two different floors. When we questioned about being next to each other, we were told that others had reservations and there request were being honored before ours even though they... More 

Review collected in partnership with Embassy Suites Hotels

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Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Hello Thomas J- We apologize for the recent disappointing stay, but we appreciate you providing the feedback in order to help us improve our service. We sincerely apologize for any miscommunication on our part as we do not typically block rooms next to each other unless we have a specific request to do so. In my experience, some families like... More 

Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Horrible experience here last weekend, stayed here for work and could not sleep with all the noise in the atrium. There must have been multiple sports teams staying at this hotel because all night they were screaming and running in the halls with no sign of the staff stopping them. I called the front desk and they were unable to... More 

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Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Thank you for taking the time to share your experience, Hiltongold. We are sorry we failed to meet our goal in providing you with a great experience. The Overland Park market hosts several large youth sports tournaments in which families and children will be in most, if not every hotel in our area during some specific weekends. Ours is no... More 

West Chester, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Good place to relax on business. The bartender is is friendly and makes everyone feel welcome. The rooms are nice with amentities. ONly one glitch on the most reent stay was the one TV wasn't in working order. Maybe they will make it up on my next stay. The back side does get some noise from the garbage trucks.

Review collected in partnership with Embassy Suites Hotels

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Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Hello Don C! Thank you for the great, 5 star review! We appreciate your loyalty and the outstanding comments! We are totally committed to making up for the TV during your past stay! Please feel free to send me an email at fred.delarosa@hilton.com before your next visit. We look forward to seeing you next time! Thank you, Fred DeLaRosa More 

Overland Park, United States
1 review
5 of 5 stars Reviewed 1 week ago

We had a wonderful clean room, relaxing swimming pool and one of the best breakfast buffets at this hotel. Not to forget to mention the friendly evening reception with a huge ice cream for our little girl...for free. Wow we had a great time, thanks to the staff

Review collected in partnership with Embassy Suites Hotels

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Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Thank you for the 5 star review, Gregory H! I am so happy you had a "wow" experience with us! We have shared your comments with our team. Thank you for giving us the opportunity to do so. Thank you for staying with us! We look forward to your next visit! Sincerely, Fred DeLaRosa More 

Solvang, United States
1 review
3 of 5 stars Reviewed 1 week ago

Customer service was fine but the hotel room showed a lot of wear. The pool area was not kept clean and the water was very cloudy everyday we were there. (5 nights) Happy hour included free alcohol but you couldn't get FREE coffee...weird...

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Hello Suzanne B- Thank you for staying with us and sharing feedback regarding your experience. We were happy to read the customer service of our team met your expectations and we apologize for not meeting our goal of providing an overall great experience. We hope you would be able to give us an opportunity to make up for the missed... More 

Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed the weekend at this hotel. This is the worst Embassy I've stayed in. It seems to be very popular with youth sport teams. There were kids running continuously throughout the hotel. Even in our room we could hear noise most all the time. It is especially loud during breakfast. The room was furnished with very old furniture with... More 

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Hello cantgetenuf- Thank you for taking the time to share your experience with the TripAdvisor community! I apologize for the disappointing experience this past weekend. The Overland Park market hosts several large youth sports tournaments in which families and children will be in most, if not every hotel in our area during some specific weekends. Ours is no exception and... More 

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