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Embassy Suites Kansas City-Overland Park

3.0 of 5 10601 Metcalf Avenue, At I-435, Overland Park, KS 66212
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Embassy Suites Kansas City-Overland Park
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Embassy Suites Kansas City-Overland Park
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366 reviews from our community

Traveler rating
    119
    126
    60
    46
    15
See reviews for
127
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10
105
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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McLean, Virginia
1 review
2 of 5 stars Reviewed 3 days ago NEW

I have stayed at this hotel multiple times at this hotel over the past several months. I am a Diamond Hilton Honors member. Here is my assessment: A. Staff is quite friendly, particularly the bartenders and the restaurant crew. B. Quite a few of the rooms are worn out and it seems like they were outfitted with furniture from garage... More 

Was this review helpful? Yes 2
Chicago, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

The design of the building is really inclusive but the bedrooms are in back, so even if there are lots of families and kids, your sleep is still quiet and restful. The furniture in the rooms is a little dated, but clean and perfectly serviceable. A generous amount of space for the price! If my hubby wants to stream TV,... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Thank you for the 5 star review, dessay13! We appreciate your wonderful comments! It sounds we met our goal in providing you warm, friendly service and clean, comfortable accommodations. I am glad you found our spacious, two room suite a great value for the price. It is always nice to have two rooms with a door between so you don't... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We met up with family at the central location for a "game weekend"...cards, board games, etc. Our stay more than met our expectations. Although there were many children staying in the hotel this weekend, our room was quiet. The sitting rooms accommodated the 5 of us when we got together for games. When we tired of playing in the room,... More 

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Hello Kristin Y! What a great idea to meet up and have a "game weekend" with family! The snowy weather of the weekend surely made staying in and spending time with family even more enjoyable. Thank you for the great review! I am so happy you enjoyed your time with family in our centrally located property! I agree that our... More 

Indiana
Top Contributor
145 reviews 145 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

There are dozens of nice hotels in KC. Some are nicer buildings and fancier rooms. This will be my "go to" hotel in KC from now on. What sets it apart is the level of service from the staff. Everyone is friendly and helpful, actively looking for ways to be of service. The crown jewel of the team is Amanda,... More 

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Hello jonamo9638! Thank you for the great 5 star review! We have shared your kind words with our team and thanked Amanda for the perfect service she provides. Amanda is a great example of the service we strive to provide our guests and appreciate your note. Thank you for staying with us! We look forward to your next visit! Sincerely,... More 

Wilson, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The service is excellent here and the food is outstanding. If you have allergies; however, you will want to know that they use fabric softeners on the sheets and towels. If this is not an issue for you, you won't even notice. I have reported this as a problem, so maybe they will alter this in the future. Otherwise, I... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Thank for the 5 star review, Doris S! We appreciate you taking the time to share your recent experience with the TripAdvisor community! I am so glad we were able to provide excellent service and outstanding food! Additionally, thank you for the comments regarding the fabric softener and the affect it had on your allergies. I apologize we did not... More 

Oldsmar, Florida
Contributor
19 reviews 19 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is in a convenient location and has what one would expect from an embassy suites. Rooms were nice...very nice breakfast, and has an adequate exercise room and spa. Plenty of restaurants in the area.

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Thank you for sharing your experience with the TripAdvisor community, Chucks41. I am glad we were convenient to your needs for a business hotel. We strive to be accommodating to both, our business and leisure guests. I feel the amenities of the Embassy Suites brand serves any type of guest in our offerings. We hope to see you the next... More 

Overland Park, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff at this facility was very helpful and friendly. We had a very large party fly in from all over the US for a wedding and you would have thought that we were the only guest in the hotel even though it was full!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Thank you for sharing your happy occasion with us, Rebecca D, and for the 5 star review! We were so happy to read and share your post about your great experience! Thank you for staying with us! Please let us know if we can ever be of service in the future. Sincerely, Fred DeLaRosa More 

Omaha, Nebraska
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As a HHonors Gold member, I was disappointed. I have stayed at a lot of Hilton properties, and this one is just getting old. Pros: Breakfast was good. Servers were very nice and friendly, even the extremely busy bar tender in the lobby. Drinks/snacks at manager's reception were good. Cons: Older décor and room. Bathroom is small and dated. Corner... More 

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Thank you for pointing out the friendliness of our staff and for the positive comments regarding our complimentary, cooked to order breakfast and evening reception. I apologize we fell short of our goal in your overall experience, OmahaTravel, but appreciate the feedback. I would like to learn more details about your stay in an attempt to make it right. Please... More 

Springfield, United States
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My family and I traveled to KC for a mix of business and pleasure. We selected this property due to it's location, amenities and because it belongs to the Hilton family. We stayed in the presidential suite (rm 601) for 2 nights at a cost of just over 200,000 points. We had used the e-checkin feature but that did not... More 

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Hello Paul B- We appreciate the feedback regarding your past stay with us. I apologize we were unable to meet our goal in your experience and fell short when we tried to make it right, but we appreciate the note about the friendliness of our Housekeeping and Engineering team. I understand you have contacted us regarding your disappointing experience and... More 

Nixa, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

One of your biggest assets is your people. Amanda, Stacy, Brad, Erica, George, Donald, a few I don't know their names but ALL have great attitudes and make the stay a pleasure! I'll be back! Sorry to the ones I missed :(

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Hello Mark D! Thank you for staying with us! We appreciate the great 5 star review and for noting Amanda, Stacy, Brad, Erica, George, and Donald by name! We will be sure to share your comments with all of our team and use these 6 as examples of the service we work to provide our guests. We look forward to... More 

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Additional Information about Embassy Suites Kansas City-Overland Park

Address: 10601 Metcalf Avenue, At I-435, Overland Park, KS 66212
Phone Number:
Location: United States > Kansas > Overland Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Kansas City-Overland Park 3*
Number of rooms: 199
Reservation Options:
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Also Known As:
Embassy Suites Kansas City-Overland Park Hotel Overland Park
Embassy Suites Overland Park
Overland Park Embassy Suites
Hotel Style:
#12 Business Hotel in Overland Park

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