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Embassy Suites Kansas City-Overland Park

3.0 of 5 10601 Metcalf Avenue, At I-435, Overland Park, KS 66212
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Certificate of Excellence 2014
Embassy Suites Kansas City-Overland Park
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Embassy Suites Kansas City-Overland Park
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350 reviews from our community

Traveler rating
    111
    123
    58
    44
    14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (81)
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Omaha, Nebraska
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

We had planned a few days during the week in K.C. with the kids, reserved 2 rooms . When we arrived rooms were not ready and could not get them side by side without an extra 2 hour wait. We had booked these room directly with the hotel and were guaranteed rooms that were close to each other. When we... More 

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Hello kandj-omaha- Thank you for reviewing your August experience with us. We appreciate the feedback and I apologize for the less-than-perfect experience. Since your visit 5 months ago, we have made several key changes impacting the service levels we provide to our guests. Looking through the reviews of our more recent travelers, I feel we are on the right track... More 

Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here on for business purposes. The hotel is great for the location. It is near everything. Popular places to eat, entertainment, businesses, and freeway access. When I checked into this hotel, I had never seen so many children and families in one hotel all at once. Goes to show that this hotel is great for families. The rooms... More 

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Hello Heston Y! We appreciate you taking the time to share your recent experience at the Embassy Suites- Overland Park! We are thankful for the feedback! Thank you for the recommendation for families! We strive to provide a great experience for our business travelers and families alike. Also, I was happy to read you enjoyed our spacious, two room suite... More 

Orlando, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

The hotel needs a renovation. The staff service is great though, and the evening reception is a good way to unwind. I arrived and got a very warm welcome from Wes who took care of my requests like it was a luxury hotel. I arrived to my room though and there was a strong smell of air freshener.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Hello Sofia G! Thank you for the review on your recent experience with us! I am happy to hear you experienced great service from Wes and were able to unwind during our Evening Reception (I agree it's a great way to end your day)! We appreciate your business and hope to see you during your next visit to the area!... More 

Fort Leonard Wood
Contributor
20 reviews 20 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great rates, clean hotel, great service and lots of perks. Everything from the reception desk to the happy hour; to the breakfast - all the staff are friendly and accomendating. What I liked best was the staff truly treats you like family - they stop to talk, ask if you'd like anything, how its going, without imposing. Breakfast was wonderful.... More 

Was this review helpful? Yes 1
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Thank you for the 5 star review, KWayneB! I was happy to read that we met our goal in providing you with a wonderful example of hospitality! We want all of our guests to feel like family during their time away from home and I am glad we were able to provide the experience. I have shared your comments with... More 

Topeka, Kansas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have a group who attends an event in Overland Park, Kansas, twice or three times a year. We always try to stay at the Embassy Suites in Overland Park because the accommodations are excellent, the room rate is reasonable, and the “Managers” evening complimentary cocktails add an opportunity for us to relax and socialize with our group. The cooked-to-order... More 

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Hello The_Chief055! Thank you for the wonderful 5 star review of your experiences with us! We appreciate you taking the time to share your feedback! I agree that our convenient location and amenities makes us a great value for travelers looking to stay in the Overland Park area! Thank you for staying with us! We look forward to hosting your... More 

1 review
2 of 5 stars Reviewed 1 week ago

I used to enjoy this hotel but they haven't done anything to keep it up to date and just about everything besides the TV seems the same as it was when I stayed here 15 years ago. Our room still had the very dated and worn furniture. The couch had visible stains and the kitchenette was dirty. The design of... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel was so dirty from the floor to the ceiling. I would not recommend this place to anyone. For an Embassy Suite I was expecting so much better but this one needs a major overhaul. Definitely not worth the money.

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Hello tgran75- I was disappointed to read of your poor experience with us, but we thank you for taking the time to provide your feedback. We want all our guests to experience a clean and comfortable hotel during their stay. I apologize we did not meet our goal in your experience. I would like the opportunity to learn more details... More 

Nixa, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I travel 90 percent of the time for work and the staff (Brad, George, Erica, Amanda) makes it an enjoyable experience. I would recommend this hotel. The accomodations are clean and near. I received 2 bottles of water along with a note from the front desk when I arrived which was very thoughtful.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Thank you for the recommendation and the 5 star review, Sena S! We will share your comments with our team and thank Brad, George, Erica, and Amanda for the impact they made on your experience! We thank you for staying with us and look forward to seeing you again during your next visit to the Overland Park area! Sincerely, Fred... More 

phoenix, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

A little age but a nice location and good staff willing to help. The complimentary drinks are just fine and the breakfast is quite good! I'd stay again if in the area again. Was there for a wedding in KC, MO. Easy access to hwy and services all near by

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Thank you for taking the time to review your experience with us, Vernon H! I was happy to hear the positive comments about the willingness of our team and how you enjoyed our convenient location. Thank you for staying with us! We look to host your next visit whenever your travels bring you back to Overland Park! Sincerely, Fred DeLaRosa More 

Wichita, Kansas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We only spent one night, but will definitely stay here again. Our son recently moved to KC. The room was spacious, the cost was very affordable and the friendliness of the staff was wonderful! Breakfast, included in the cost of the room, was really good. Lots of variety, including made to order omelets.

Was this review helpful? Yes
Fred D, Manager at Embassy Suites Kansas City-Overland Park, responded to this review

Thank you for the great 5 star review, Linda J! We are so happy to read that we provided you with a great stay as is our goal! We strive to provide a great experience and good value with every guest. Thank you for staying with us! We look forward to seeing you upon your next trip to visit your... More 

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Additional Information about Embassy Suites Kansas City-Overland Park

Address: 10601 Metcalf Avenue, At I-435, Overland Park, KS 66212
Phone Number:
Location: United States > Kansas > Overland Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Kansas City-Overland Park 3*
Number of rooms: 199
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Also Known As:
Embassy Suites Kansas City-Overland Park Hotel Overland Park
Embassy Suites Overland Park
Overland Park Embassy Suites
Hotel Style:
#12 Business Hotel in Overland Park

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