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Extended Stay America - Kansas City - Overland Park - Metcalf

2.5 of 5
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7201 W 106th St, Overland Park, KS 66212
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Extended Stay America - Kansas City - Overland Park - Metcalf
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Ranked #25 of 39 Hotels in Overland Park
A recent review
3 of 5 stars reviewed 4 weeks ago
geoffg32 Ft. Smith, AR
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82 reviews from our community

Traveler rating
    34
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    14
    10
    7
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13
18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ft. Smith, AR
Contributor
18 reviews 18 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was actually pleasantly surprised by our room. It was large and comfortable. The front desk clerk was very friendly. I booked on Hotwire and got the room for a phenomenal rate. My only complaints would be the table in our room was sticky, like it hadn't been cleaned, the beds were very firm (I know some prefer that) and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Metcalf, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that you experienced cleanliness issues during your stay. In response to your feedback about our grab-and-go breakfast we are always looking for ways to improve on our hotel so we appreciate your feedback. Still, I am glad to know that our staff provided you with excellent customer service... More 

1 review
2 of 5 stars Reviewed February 21, 2015

Our bed is really uncomfortable, to the point it makes my shoulder blade hurt. Everything is fine I guess but the bed is horrible. They should really do something about it, I can't see myself staying here for an extended stay with the bed being so hard.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Metcalf, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the bed was not to your liking. I am grateful for the feedback you provided so we are able to continually improve our hotel. Please feel free to contact... More 

2 reviews
4 of 5 stars Reviewed February 4, 2015

I have stayed at this location numerous times when working in the Kansas City area and have always had a good experience. One improvement they could make is there breakfast choices. If you up grade and get a corner those room are great for space and working area.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Metcalf, responded to this review

Thank you so much for posting a review of our hotel. It's great to hear that you are always pleased with your experience with us. Still, I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as we continue to improve our breakfast offering. Thank you again for your feedback. We hope to see... More 

Townsville, Australia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 28, 2015

I stayed here for a few months with a group of people and it was awful. We were originally in rooms with a single bed because they didn't have any doubles available. That itself was fine until it came to moving from the single rooms to double rooms. Knowing we were going to be there for months, we had groceries... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Metcalf, responded to this review

Thank you for the feedback about your stay at our hotel. The issues you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by our staff, and we will coach our staff to make sure your experience is not repeated. We would especially like to apologize for the man that was picking fights with everyone.... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed January 23, 2015

We go to KC to visit family every couple months and are in search of a clean hotel and a nice comfortable bed. We have never been disappointed here. The rooms are always clean, beds are comfortable. We've only had a problem once with a broken tv, which we noticed right away (turned it on for 'noise'). We reported it... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Metcalf, responded to this review

Patty - Thank you so much for sharing your experience with us. It's great to hear that you have been so happy with your stays. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay during your future visits with family. More 

Little Rock, Arkansas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 13, 2014

Where to start... internet that is free is slower then dial up. Bed hard as a rock with blankets from the 80's. No dishes for the kitchen, and when asked for anything all I was told was they would see of they could track some down. Really? Are they that rare? "Smoke free" but the 2 rooms I had stunk... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Metcalf, responded to this review

Thank you for providing us with details about your stay. Please know that we are sincerely sorry that kitchen utensils were not available for you. In response to your review, I will work with my staff to ensure that we are properly stocked on utensils and dishes for the kitchens. As well, I am so sorry to read that your... More 

Des Moines, Iowa
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 2, 2014

We got this hotel using one of those bidding websites. I was worried when I saw that this was the hotel, as I have stayed in other Extended Stay's that have been old and dirty. Much to my surprise when I pulled in, the outside of the hotel looked fairly new, even though they were doing some construction. The room... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Metcalf, responded to this review

Thank you so much for posting a review of our property. We are very happy to know that we were able to provide you with a clean, comfortable stay overall. Still, please accept our apologies for the slow Wi-Fi. I will work with my maintenance staff to ensure that our internet service is working correctly. Once more, thank you for... More 

Rogers, Arkansas
Top Contributor
118 reviews 118 reviews
33 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed November 10, 2014

We prepaid for our room through one of those sites where you don't know what hotel you will get until afterwards. When we saw it was an extended stay type hotel, we thought that would be good, the rooms are usually bigger and you get a good breakfast...WRONG. When the desk clerk checked for our reservation and couldn't fine it,... More 

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Sterling, Kansas
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed November 3, 2014

Stayed here for the KC Chiefs game. Was greeted by a very friendly clerk. He had my info already pulled up & was checked in within a minute of arriving. He spoke English very well & that was nice. The lobby was very clean & smelled great. The room was very nice. The walls are a little think so we... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Metcalf, responded to this review

Thank you so much for sharing your experience with us. I'm thrilled that you had such a great stay with us. I truly appreciate your comments about our friendly staff and the cleanliness of our hotel. Still, I am sorry that the breakfast was not stocked properly. I will speak with our staff to make sure it gets refilled more... More 

1 review
5 of 5 stars Reviewed October 27, 2014

this place was clean most of stuff was very friendly. nice and quiet easy to get to lots of restaurants to chose from, the bed was noisy it squeaked every time you moved in the bed but over all it was very nice place to stay.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Kansas City - Overland Park - Metcalf, responded to this review

Nancy - Thank you for taking the time to write a review of your stay. We are so pleased to hear that you enjoyed your clean room and our friendly staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

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