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Hampton Inn Kansas City/Overland Park

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10591 Metcalf Frontage Road, Overland Park, KS 66212
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Hampton Inn Kansas City/Overland Park
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Hampton Inn Kansas City/Overland Park
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226 reviews from our community

Traveler rating
    111
    65
    31
    10
    9
See reviews for
69
57
13
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (226)
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Overland Park, United States
1 review
1 of 5 stars Reviewed 2 days ago NEW

When I complained that I was given a dirty room they suggested I change rooms. Once I switched rooms I noticed that my first room compared to the new room must not even been cleaned. It looked as though all that was done was the bed was made in the first one. In the first room there was a set... More 

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St. Louis, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our 2 night stay at the Hampton Inn in Overland Park Kansas was great. The lobby was clean and inviting and the room really had a fresh smell. The housekeeping staff is excellent. I would recommend this hotel for business or leisure trips. The fitness room is a little small and it only has an outdoor pool but the location... More 

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Kingman, United States
2 reviews
2 of 5 stars Reviewed 4 weeks ago

My primary concern is that compared to most Hampton Inns the bed, sheet and blanket were far below the standard I expect from Hampton Inn. The bed was hard, the sheet and blanket were skimpy barely covering the surface of the bed. Finally, we stayed at this hotel a year or so ago and we had complained about the comfort... More 

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Hampton-Inn-GM, General Manager at Hampton Inn Kansas City/Overland Park, responded to this review

Mason C, Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your bed. We will take your comments under consideration as we work to improve our guest experience. We hope you will come visit us in the... More 

Altha, Florida
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 14, 2015

Guest services were good. Mandy was especially helpful. I noticed a nicely equipped fitness room that was almost always occupied...but I never utilized it. There was complimentary popcorn and lemonade out each day. The location is very close to the interstate, but not close enough that the outside noises were bothersome. In fact, outside noises were not a bother for... More 

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Atlanta, United States
1 review
1 of 5 stars Reviewed March 13, 2015

This is by far the worst Hampton or Hilton brand experience I've ever experienced. I would not recommend this hotel to anyone, poor service, poor staff and poor parking/location. This hotel is definitely not being monitored for quality by the Hilton brand

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Hampton-Inn-GM, General Manager at Hampton Inn Kansas City/Overland Park, responded to this review

Phillip H, We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity to make it... More 

Manhattan, Kansas
Top Contributor
67 reviews 67 reviews
18 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed March 11, 2015

My wife and I spend our share of time in Kansas City for weekends and R&R. Maybe half the time, we stay overnight at this Hampton. I am a Hilton Honors member, so I tend to gravitate to Hilton properties when possible and convenient. This particular location has always met our needs. It is an older property but has been... More 

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Ankara, Turkey
Top Contributor
75 reviews 75 reviews
39 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed March 9, 2015 via mobile

First time i stayed here. I found hair on my bed sheet, also pillow covers didnt look changed to me. Wifi signal is low. Rooms are fine, newly decorated. Staff friendly. Checked in fast w no problems. What to write more.

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Hampton-Inn-GM, Guest Relations Manager at Hampton Inn Kansas City/Overland Park, responded to this review

Thank you for your feedback of your recent stay with us. I understand you were unhappy with the cleanliness of your room and I am very sorry for this experience. We take a lot of pride in our guests being satisfied and apologize that we were unable to meet that expectation. I am working with our housekeeping staff to prevent... More 

United States
1 review
5 of 5 stars Reviewed March 8, 2015

Excellent staff. Nice clean room. Easy to check in/out. Met my expectations. Would stay here again. I am a gold card member & typically stay at a Hilton during all of my travel for business & leisure.

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St.Louis, United States
1 review
4 of 5 stars Reviewed March 4, 2015

The hotel stay was great, but it snowed tremendously and the parking lot was not cleaned off or the sidewalk entrance to the building,making it difficult to get in and out of hotel. The staff was nice and friendly and the rooms were very clean.

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aurora, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 of 5 stars Reviewed March 3, 2015

The staff was very nice and helpful. The only issue I had was the heating unit was so loud it kept me awake at night. The shower needs a ledge or bench to accomendate women. But that's a corporate decesion. The vanity is tiny in the bathroom. I would stay again but I would not unpack until I heard the... More 

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